Portico London reviews

★★★★★ 5/5

Google

Yevhenii is amazing!!!! Help`d uss out alot! Make sure to get him!

Mantas · 16 October 2025

★★★★★ 5/5

Google

Thanks so much to Kaitlyn Young for making the deposit return a really smooth process.

Tashan · 16 September 2025

★★★★★ 5/5

Trustpilot

Henry and his team at Portico have been…

Henry and his team at Portico have been brilliant over the years. The level of knowledge and guidance we received with selling and onwards purchase has been incredibly valuable. Henry and his team were available at all times to provide a wonderful service. I can not thank you enough for all that you have done for me, and all I have learnt. Thank you Henry and team at Chigwell/Woodford.

Divya · 18 February 2023

★★★★★ 5/5

Google

I would like to thank James & Tauqeer for all of their help in finding me a place to rent, they are the best in the team and have been very informative. Definitely recommend talking to them two.

, , , , , , , , · 24 November 2024

★★★★★ 5/5

Trustpilot

It came a moment when we should either…

It came a moment when we should either find another tenant or renew the current lease contract with the actual tenants. Without being into UK for quite some time, we are not cleary aware of any changes in the rental market. Uwais Malilk has been very precise in all information given to us and options we could take and is very efficient to conclude a renewal with our tenants with conditions cited before.

Dora · 19 July 2022

★★★★★ 5/5

Trustpilot

Jade was efficient and lovely!

I had the luck to be helped by Jade from Portico, she was so efficient and understood our needs straight away. After 4 months of difficult searches we found the dream place at the second meeting with her. I would highly recommend to connect with Portico they are amazing, we now have an amazing place to live in and fitting our budget which seems to be a miracle in London in these times.Thanks again Jade!

Lila · 21 March 2022

★★★★★ 5/5

Trustpilot

I sold a house through Portico at the Walthamstow branch. …

I sold a house through Portico at the end of July 2025. My house sale had "twists and turns" - as some house sales do. I worked closely with Ed Lugg, Regional Sales Director to plan and stratagise as to how bets present each step with our potential Buyers - and we got there. Thank you Ed and Portico.

Harveen · 21 September 2025

★★★★★ 5/5

Trustpilot

Happy with the service

I used Portico for about 6 years to let my flat and had no problems, until the end of the last tenancy where a deposit dispute was necessary. Natalie Banton handled the case diligently and I was awarded money back which covered my expenses to set the flat right. Many thanks to Natalie. Also to Marc McIlveney in lettings office, and Mark Sivell and Michelle Ford for handling the eventual sale of the flat.

Beccy · 21 January 2022

★★★★★ 5/5

Google

It has been a smooth experience so far working with them as I've secured my new rental place. Michael has been helpful and prompt in getting my queries answered. The others in the team as well have been a pleasure to work with so far. The welcome pack was a nice touch.

Rohan · 21 January 2024

★★★★★ 1/5

Trustpilot

Awful and unprofessional

Letting through portico Bloomsbury has been the most stressful and awful experience. They hardly ever reply to emails even when our flat had no heating for a month. Their work is inconsistent and often unprofessional. After moving out it has been over a month and we still have not received our deposit back. Property manager Charmaine Fernandes refuses to reply to emails. I’m honestly fed up of dealing with portico, I just want my deposit back so I can be done with them.

Upset · 14 September 2020

★★★★★ 5/5

Trustpilot

Really friendly and efficient staff

Really friendly and efficient staff. It’s been such an easy process from start to finish, replies to our queries were answered very quickly . All in all very good service - would reccomend.

Hywel · 17 April 2026

★★★★★ 5/5

Google

Thanks Yevhenii Pidopryhora for good service

Yaroslav · 16 October 2025

★★★★★ 5/5

Trustpilot

Densel has been very professional…

Densel has been very professional throughout the process, He has very good knowledge of the local area, which helped when selling our house. He has always communicated through each stage and was prompt when answering any of our questions even on his days off. Approachable and get the job done attitude which is what you need especially in the current housing climate.Will definitely recommend to friends and family!

Adam · 29 July 2022

★★★★★ 5/5

Google

I have been renting for many year's. I have to say this was a very fast and professional service. Michael was very quick to arrange a viewing and get the process moving. Assisting me to rent my new flat in Walthamstow. Thank you Michael for your great service.

Robert · 21 January 2024

★★★★★ 5/5

Trustpilot

Positive experience with Matthew of Portico

Myself and my partner moved to the Clapham area through Portico Battersea. We were managed by Matthew, who was very efficient and communicative throughout the process. We felt well supported by the Portico team and are looking forward to our time in our new property.

CHRISTIAN · 17 August 2026

★★★★★ 5/5

Trustpilot

Excellent customer service from Tauqeer

Excellent customer service from Tauqeer, who helped me find the perfect property. The entire process was smooth, clear, well explained, and completely stress free from start to finish.

Uthmaan · 28 April 2026

★★★★★ 5/5

Google

I just got my Flat from Portico and they was amazing with how quickly they got me the flat. I would just like to say thank you to James. If you are looking to find somewhere to rent or buy I would definitely recommend Portico!

Stefan · 21 January 2024

★★★★★ 5/5

Trustpilot

I have had an amazing experience here

I have had an amazing experience here. They made my move very smooth and easy, especially when I came from another country - the stress was taken away! Jodie was incredible during this experience. Thank you so much team.

Meg · 24 July 2025

★★★★★ 5/5

Google

Sean has been brilliant so far in professionally handling a less than straightforward situation. His communications with the several parties involved has been prompt, effective and understanding. I trust this is the beginning of what should be an ongoing worthwhile business relationship.

Jane · 20 February 2024

★★★★★ 5/5

Trustpilot

Just want to thank Michael for all the…

Just want to thank Michael for all the help he gave us in finding our perfect flat. If any of my friends need a property I will sure recommend Michael. Regards

LUISA · 28 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

I had the pleasure of working with Adam, I must say that he was a true professional. He was always available to answer any questions I had, and he made sure that I was comfortable with every step of the process. Overall, I would highly recommend Adam to anyone looking to buy or sell a property. His professionalism, knowledge, and attention to detail make him an excellent choice for anyone in need of a reliable and trustworthy real estate agent.

Alexandrina · 13 September 2023

★★★★★ 1/5

Trustpilot

Disrespectful and Unprofessional

Portico - StratfordLast year I decided to put my property on the market to sell and the sales manager at Portico Stratford Office was engaging and worked hard to promote viewings. Soon after I received an offer, and I was advised by the sales manager that the buyer also had a property to sell. At the time I did question whether there would be a conflict of interest but was assured the sales manager was competent and able to act in the best interest of all parties e.g. myself, my buyer, and my buyer’s buyer. I also questioned what this would mean in terms of time to completion, and I was assured it would probably add a month to 6 weeks maximum to completion.A few months in, I began to question whether the sales manager represented me at all, and things got progressively worse after I sought clarification as to the reason for the delay of my buyer’s property. For my sanity, I paid little attention to the annoying sounds the sale manager produced as it was abundantly clear I was not being represented and instead I was being served up a spoon full of sugar-coated excrement without the accompanying soundtrack from the Sound of Music. In reality, the sounds produced were irrelevant and intended to distract from what was really going on.8 months in, I was close to exchange, and I reminded the sales manager the property was vacant, and that it was costing me money and therefore I needed the sale to be completed swiftly. The sales manager’s response was that I would have to take it on the chin, in other words I should accept that I must pay more. This was the final straw for me and then I received an email passing judgment about the use of my colourful language and my tone. This was ironic but not surprising as the sales manager's sense of self was completely detached from reality, and he probably believed he was justified to pass judgement instead of apologising and taking responsibility for his attitude that contributed to unnecessary delays. At this point I decided to stay away from the sales agent as I felt I had to protect him from the wrath of my tongue as my tolerance for sugar coated excrement had been breached.Instead, I proceeded with the transaction via my Solicitor who kept me sane, but then it transpired the out of touch sales manager had now taken it upon himself to grant buyers access to my property without my authorisation. This action alone meant that Portico was in breach of their contract with me, as there was nothing in the contract to assume the agent could act on my behalf. Also, it implicates Portico with breaking the Law, more specifically trespassing.Disrespectful and unprofessional.

M · 6 September 2023

★★★★★ 1/5

Trustpilot

By far the most unprofessional letting…

By far the most unprofessional letting agency I have ever dealt with. Would like to start off by thanking Flora and if I could write a 5 star review for her I would, far too qualified to be working amongst such incompetent individuals. However the reason behind my review is to warn people who are currently working with Fahad, this boy is by far the most unprofessional estate agent I have ever dealt with, bad attitude and we are now having to take legal action as we found out he had entered our property after us providing 4 emails and 8 phone calls advising he is not to carry out viewings on that day however, he could the following day. Despite us declining access and asking for confirmation he will not be attending the property multiple times he still went ahead to show our home to complete strangers (may I add we are 2 young girls and we had left personal belongings we would not want being seen on that day). In addition to his breach of the tenancy rights act, trespassing and foul attitude he also lied on multiple occasions advising us only 2 viewing were carried out, we later spoke to his employee to find out 13 viewing went ahead! (please note when he notified us of the viewing he only advised of 1 viewing). We are currently seeking legal advise as one of us is in treatment and on medication for severe anxiety through the NHS and his actions has caused distress and paranoia about being in our own home which we are paying a large amount of money for. If I could give him 0 stars I would. I’m a previous sales negotiator and letting manager so I know one of the first things you learn when you get into the game is always comply with the tenancy act as there can be serious legal consequences, this boy should not have a job which holds such responsibility as he is clearly incapable of the standard the job holds you to.

Nia · 2 August 2024

★★★★★ 1/5

Trustpilot

AWFUL SERVICE EVEN AFTER PAYING FOR PREMIER LANDORD SERVICE

I met with Billy Crickmar from the Leyton branch initially and he said all the right things to get the property under portico however since then i've had a god-awful service. Portico found a tenant who is now subletting my property! and after weeks of asking Portico to inspect the property where they dismissed my concerns, they finally went and my fears were confirmed. It is impossible to get hold of anyone at any of the branches- via email or phone. I have been left for weeks with no response which i think is unacceptable considering i am paying for the Premium Landlord service. After multiple calls i finally got Billy to give me call back and he finally admitted there was a poor level of customer service and he promised to get back to me regarding dropping my management fees- this was in May and I'm still yet to hear back from him regarding this and its now August. I complained and my case was passed to Omar Ally who is based in the Stratford branch. He again has dodged inspections at the property and communication has been extremely poor.Get your act together Portico!My advice to anyone who is looking for an estate agent- go anywhere else but to Portico! Save your money and time. I've never liaised with such incompetent and careless individuals before, who have such disregard for you as a person and your investment! They are happy to ignore you as soon as you sign on the dotted line. Shame on you Billy and Omar- i don't know how you sleep at night.

Halima · 1 August 2024