Portico reviews

★★★★★ 1/5

Trustpilot

Awful communicators and liars

Unprofessional is an understatement. Contacted the Leyton team 2 weeks ago about a property, Jack Wackett got my details and told me that they were waiting to hear from the current tenants to arrange viewings and that they would let me know. Kept trying to contact them for a week with noboy answering my emails or my calls. Finally got through today and was informed that viewings took place and an offer was put forward. These guy are showing how they don't care about their tenants even before they sign their contract.

Diogo · 3 August 2026

★★★★★ 5/5

Trustpilot

I had an excellent experience working with Cullen

I had an excellent experience working with Cullen & Portico. From the very beginning, Cullen was incredibly quick and proactive. After taking my details, she immediately shared a video of the flat, which made the whole process much easier and more transparent. She provided all the information I needed, answered every question clearly, and made me feel completely confident and safe in moving forward with an offer.

Selman · 28 February 2026

★★★★★ 5/5

Trustpilot

I recently rent out my property with Portico Docklands branch

I recently worked with Portico Letting Agent docklands branch to rent out a house. Sean Hewitt ​​​​(Senior Lettings Manager) And Yves‑Michel Landeut (Lettings consult) , both guided me through out the whole process. Yves- Michel Landeut was very responsive, patient, and explained every step clearly and made the process stress-free. First time approaching portico It was a great experience.

Customer · 30 April 2026

★★★★★ 1/5

Trustpilot

One of the worst experiences I have had as a landlord.

My experience with Portico Clapham was exceptionally poor from start to finish. Communication was consistently slow, unclear and unreliable, and I repeatedly had to chase for basic updates. Promised callbacks and follow-ups frequently failed to materialise, while straightforward matters were allowed to drag on unnecessarily.

Vittorio · 23 July 2026

★★★★★ 5/5

Trustpilot

Swift efficient sale in W12

Thanks to the great team at Portico Shepherds Bush my flat in W12 was sold swiftly and efficiently. Caroline, Paul and Claire were knowledgeable and reassuring throughout the process. They have huge experience of the market and their advice was spot on. They were unfailingly supportive and always available on email or by phone to help with queries or concerns. I knew from the start that I was in very good hands.

Susan · 20 July 2026

★★★★★ 1/5

Trustpilot

AWFUL experience

AWFUL experience. If I could give Portico 0 starts I would, I truly could not recommend them less. The lack of communication was the first and most prevalent issue throughout our Tennancy (which was cut short due to a hazardous mould issue which was flagged many times before and during the Tennancy). My flatmate and I spent hours and hours of our time trying to draw attention to and rectify the multiple issues with the property, some more serious than others, on many occasions we were ignored and on some occasions the portico employees were actually very rude. I will not name names but a lady in the Highbury office in particular. The ordeal with portico cost us a great deal financially but also in terms of stress, not to mention the health implications of living in a damp flat for 5+ months during the height of winter, in an uninsulated room, where the radiator fell off the wall and the heating did not work initially. I don’t ever leave bad reviews but I seriously believe people should avoid this service. Would not wish it upon others, particularly when you are overpaying for a property and working hard to do so!

Consumer · 7 September 2026

★★★★★ 5/5

Trustpilot

Excellent Support for Finding a Home in London

I had a great experience with the team, and the associate Taemore was especially helpful. They were punctual and took the time to explain everything clearly. As someone new to London, their guidance made finding a home much easier. I truly appreciate the support and the excellent service

Anil · 30 April 2026

★★★★★ 5/5

Trustpilot

Worth it

Jodie and Matt were great the past few weeks helping us get into our flat. The process was not easy but their efforts didn’t go unnoticed by us - Defo recommend!

Josh · 5 August 2026

★★★★★ 5/5

Trustpilot

We had a great experience looking for a 1-bed flat in Clapham

We had a great experience looking for and then renting a flat with Matt and Jodie. Both were brilliant and really helped us to get set up in a lovely flat.

SOPHIE · 5 August 2026

★★★★★ 5/5

Trustpilot

Professional, experienced, reliable and friendly team

From my first contact with Claire and the team at Portico Property, I have been impressed by their knowledge of the current market and extensive experience in valuating and marketing my flat. I want to convey special thanks to Claire as well as Caroline and Paul at Portico sales dept, for their constant efforts throughout the process of selling my property. Communication was excellent, as one of the team was always available via email or phone, when needed. All the staff are friendly and showed personal interest. I felt able to trust that they would do their very best for me, even when we encountered some unexpected difficulties. I would highly recommend Portico property, as my confidence in their professional services was rewarded with the satisfactory sale of my property.

Mrs · 18 March 2026

★★★★★ 5/5

Trustpilot

Thank you Evgeny

I would like to thank the agency for its professional approach to its work. Special thanks to Yevhen, a very responsible, attentive and pleasant specialist to communicate with. He helped me quickly find an apartment, took into account all my wishes, was always in touch and supported the process at all stages. It was really calm and comfortable to work with him. I recommend!

Mykhailo · 14 October 2025

★★★★★ 5/5

Trustpilot

would recommend

My partner and I worked with Matt on our move and he was great every step of the way, always updated us as every phase. Would definitely recommend, no complaints at all!

Nick · 30 May 2026

★★★★★ 5/5

Trustpilot

I would thoroughly recommend Portico

I would thoroughly recommend Portico. Caroline Watkins and her team, including Paul and Claire went above and beyond what is normally expected of an estate agent when helping me with the sale of my flat. They were all polite, helpful and diligent throughout what proved to be a protracted sale. First rate

John · 7 August 2026

★★★★★ 5/5

Google

Shout out to tenancy manager Kaitlyn Young for her patience, friendly ear and help provided when I had an issue that no one else seems to have been able to resolve. I genuinely don’t know what I would have done without her, Kaitlyn is a star! 💫 …

Dana · 18 December 2025

★★★★★ 5/5

Trustpilot

Abbie, Deniz, Jack provided excellent service

Abbie, Deniz, Jack went over and beyond what I expected. Very impressed with their professionalism and customer service. As well as that, a very friendly team of people and I wish to thank you all for the excellent service and attention you provided us.

Maz · 10 January 2026

★★★★★ 2/5

Google

Currently staying here. Positives first. It is home from home..cozy.. comforts are here ie spices, toiletries, everything u need basically. Fantastic. But.. negatives...I'm currently fighting bugs off left right and centre...the TV don't work...only one basic pillow per person...I've worked in hospitality all my life. For the price it's brill but there are a few things to touch up on. Extra pillows, clean behind units, sort TV out, make it extra clear on entry about the star because we didn't realise u had to push star to get in on the code...other than all that it's a really nice place and we would stay again so thank you...but the bugs got to go...don't know if Ur aware but in kitchen it's like bugs life 😳

Torrin · 12 April 2026

★★★★★ 4/5

Google

Hannah Jenkins at Portico has been a fantastic help to us. For months, every other agent at Portico has been extremely unhelpful and unsupportive about the issues in our flat, but when Hannah came on board it was a completely different story. She went above and beyond to make sure our issue was notified to all the right people, responded to emails and messages promptly and was a great help and support. I would thoroughly recommend Hannah as an agent. Her hard work, efficiency and kind demeanour have made all the difference. I'm only putting 4 stars rather than 5 as unfortunately Hannah's brilliant work can't be said for the rest of the Portico team.

Sophie · 29 October 2024

★★★★★ 1/5

Trustpilot

Please avoid Portico at all costs.

Please avoid Portico at all costs.I had a terrible experience with this property management service, leading me to terminate my tenancy early.Firstly, when signing the agreements and doing reference checks the Portico application portal was broken, forcing me to make a 2+ hour trip to their office without any compensation or apology yet when we collected the keys, there was no ID check nor did anyone from Portico come to check us in to the property or provide guidance (in hindsight this should have been a sign of what ‘service’ was to follow’).The property itself was in a shocking state: damp throughout, with peeling paint and a musty smell. There were serious rodent issues that were poorly addressed, and the carpets were heavily soiled despite promises of replacement.The windows were rotten and unsafe, the appliances rusty and overall, the cleanliness and maintenance were unacceptable. Furniture was in disrepair, with broken chairs and a filthy sofa that looked like it had been taken from the street. Nothing like in any of the pictures where it was advertised.When raising complaints Porticos communication was awful, we had to physically go to their office just to get a reply from them. Heidi was quick to respond to the emails before we had signed and sent money but went very quiet afterwards. Kristian despite signing off every email (when we eventually got replies) with his number is incapable of answering his phone.We sought legal advice regarding the situation, but the early exit fee was cheaper, so we left the property as soon as we could. I wouldn’t recommend this service to anyone and cannot recommend avoiding enough and hope this review helps others to avoid a similar situation.

GEH · 6 October 2024

★★★★★ 1/5

Trustpilot

Never again

Quite possibly the worst communication experience with any letting agents i've ever been faced with. As someone who has been renting in London for the past 10 years, I have never had to deal with such unprofessional behaviour. Kristian is incapable of answering emails, phone calls and the office phone (and his phone) directed to an automatic answer phone message every time you will call. I have never been informed of any other way to raise any concerns regarding the property (which is nicely filling with mould which is doing wonders for my asthma)I cannot wait to never have to communicate with Portico again, if I did not have to report genuine building issues including mould and heating issues, then I would gladly never contact them again other than to give my 2 months notice.

Hannah · 12 September 2024

★★★★★ 1/5

Trustpilot

As a landlord Portico are the worst

As a landlord Portico are the worst. Every month deductions are made from rental payments with any explanation or prior agreement. Statements are indecipherable. Trying to navigate Portico's opaque processes is like dealing with a deceptive bunch of criminal thieves. They are dishonest and the absolute worst of the worst. I pay 11.5% for management + Premier Service (???) and receive nothing. Reserve funds are held for years with no interest paid?? Total scammers

Harassed · 13 April 2026

★★★★★ 5/5

Trustpilot

Best selling agents around

Caroline and the team at Portico were amazing when it came time for us to sell our house in the area. Paul worked diligently to bring the best buyers to the property, and we had four offers within the first ten days. Caroline then took over the process and worked tirelessly to bring the chain together, chasing both the buyers and solicitors to keep things moving and responding to our requests quickly and cheerfully. She knows the area and the local market extremely well and I would not hesitate to use her again.

UStoUK · 10 August 2024

★★★★★ 1/5

Trustpilot

Poor

On moving into the property we were not issued an inventory report even after multiple chaser email we never even received a response. There were items of the property that never functioned when we moved in, such as radiators and dishwasher, and even after multiple mails asking for them to be fixed there was no response and left broken throughout. On leaving the property Portico deducted a large amount of our deposit for items that were pre-existing when we moved in and sent across the inventory report that we had never seen and the report was massively missing documenting a large amount of damage that was already at the property. Response time of agents was poor and any call we made we not answered or replied. Would not recommend or ever use again.

Cameron · 19 July 2024

★★★★★ 4/5

Trustpilot

Received offer for my flat quickly and…

Received offer for my flat quickly and Sean and his team arranged everything very smoothly and efficiently

Gary · 19 May 2026

★★★★★ 5/5

Trustpilot

Annaliese is the best

Annaliese is the best - I couldn't do without her at Portico.

Mr · 15 May 2026