Portico reviews

★★★★★ 5/5

Google

We had a great experience there, the whole process was easy and smooth, the agency staff, especially Yevhenii, was very helpful throughout the process. Thank you!

Viktoriia · 16 January 2026

★★★★★ 5/5

Trustpilot

Thank you so much Abbie

Thank you so much Abbie for all your help and advise I have been dealing with a lady at this branch in Leyton she has made this so easy and helped me all the way through

Lesley · 14 October 2025

★★★★★ 1/5

Google

Their property management team really annoyed me when they listed my ex-partner who moved out years ago as the main tenant on the annual inspection report. Made their lazy money grab of me having to pay for a new lease to be set up after he moved out so obvious. Even before, for years, I have been the point of contact for the flat. My complaint was met with “we can’t change this in the system”, which is either a lie or surely a user error. To list a man who doesn’t even live at the flat as the main tenant on any record is just the right testament to this team. When it was time to arrange the end of tenancy clean, the cleaning company I found advised me to use Portico’s service as they would fail his clean and proceed to charge me for their cleaner instead. Theirs was £150 more expensive than the quote I got in from a third party. Why not just grab £400 from my deposit, the absolute cheek these people have.

Ines · 21 January 2024

★★★★★ 1/5

Trustpilot

Dire customer service for landlords

Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.

Laura · 11 November 2025

★★★★★ 5/5

Trustpilot

My experience with Portico was great

My experience with Portico was great, I wouldn’t go with any other real estate agent. Paul helped me through all the process of buying my first property and from the first viewing to any other detail he has been very professional and helpful, Caroline and Gareth as well supported a lot with my questions and any other requirements. All the team is without a doubt something you would like to have to back you up when getting through the process of buying a flat.

Andrea · 17 July 2026

★★★★★ 5/5

Trustpilot

Just a great group of people

Just a great group of people, really helpful throughout the process, really recommend them for buying or selling your property especially Gurtegh he is a legend!

Zachary · 26 August 2026

★★★★★ 5/5

Google

Tenancy manager Ellie Neal was prompt in responding to a query I had as a tenant. She kept me updated throughout and was effective and professional in resolving the issue.

Indira · 20 November 2025

★★★★★ 5/5

Trustpilot

Matt was our estate agent to rent our…

Matt was our estate agent to rent our current property and he was amazing! He was great at showing us around and answering our questions. His communication throughout the application and offer process was incredible.

Amelia · 30 September 2025

★★★★★ 5/5

Google

After having a terrible experience with another estate agent, we switched to Portico and thank goodness we did! Right from the very first contact, Lee and Oscar made us feel we were in safe hands, they asked us to trust them and we did, …

Carole · 16 June 2025

★★★★★ 5/5

Google

Big thanks to Yevhenii from Portico for making my move to E17 super smooth and stress-free. Everything was handled quickly and professionally, great communication and support throughout the whole process. Highly recommend!

Влад · 16 October 2025

★★★★★ 5/5

Trustpilot

Friendly staff and smooth process

Friendly staff and smooth process. Jodie was very helpful.

Theo · 27 April 2026

★★★★★ 1/5

Trustpilot

Genuinely couldn’t be worse

Even 1* is too generous for Portico. I initially wrote multiple paragraphs detailing their continuous incompetencies and failings throughout my 5 year tenancy, but I will just say this- I cannot stress enough how nothing is ever easy or straightforward with this company. Their lack of respect and complete disregard towards my flatmates and I was astounding at times, and I dreaded having to try and communicate with them anytime the need arose. If you are looking to rent, l implore you to look elsewhere.

ER · 10 October 2025

★★★★★ 5/5

Google

I’ve recently had an offer accepted on a property and both Lee and Oscar who I’ve dealt with during this time have been fantastic. My enquiry was answered promptly and at the viewing Lee was clear in walking through all the details …

Tarik · 16 June 2025

★★★★★ 1/5

Trustpilot

Appalling

I'm at a loss for words at how incompetent Portico Dulwich have been managing our property. Months waiting for maintenance works to be arranged, rude, dishonest... I didn't think it was possible for a company to care this little about doing a job to even a basic level. Avoid at all costs.

Chris · 29 May 2026

★★★★★ 5/5

Trustpilot

Matt was incredibly helpful and…

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

Ellie · 19 February 2026

★★★★★ 5/5

Google

Thanks to Portico for great service and a special thanks to Yevhenii for his patience, clear communication, and attention to detail. Moving was so much easier thanks to you!

Дашка · 24 October 2025

★★★★★ 5/5

Google

Thank you guys, for providing us a good service. Appreciate help from Tauqeer, Yev and James. Everything was ready for my moving on time. Will recommend Portico for everyone!!

Daktary · 16 October 2025

★★★★★ 5/5

Trustpilot

For Tommy and Bill

For Tommy and Bill Right where to start Me and my girlfriend spent months looking around properties in East London for our first home together, unfortunately we had no luck. We found that all the other agencies were focusing on showing us as many properties as possible without listening to what it was we wanted in our first home together. We spent a lot of time after work and on our days off wondering around East London looking at some undesirable places, and that me being kind. One afternoon I stopped in the Portico office on Leyton highroad to look at their listings and that’s when I met Tommy. From the start Tommy was nothing but friendly, professional, and more important open and honest with us. We were very clear from the start as too what kind of property we were looking, Tommy made it clear that he understood and accepted the challenge. On a couple of occasion, we inquired about a couple of different properties that cropped up, and Tommy was honest enough to tell us that they were not right for us. After two weeks and a couple of viewings with Tommy, we were finally introduced to our new home in Leyton. Both me and my partner both agreed that if it was not for Tommy, we probably would have given up looking for a property around that point. We both felt safe in his knowledge and guidance when it came to putting an offer in, and he did not stop there. Tommy showed interest in us even through all the steps of the process. It felt like he genuinely cared for how we were feeling about the process and checked in on us on a regular basis, all the way up to our completion date when we received our keys. These are just a few of the qualities that Tommy brought to the table. On another note, Bill also deserves an honorable mention. As first-time buyers we had a lot of questions throughout and Bill was always happy to help. If he was busy at the time of our call, he always made sure he called us back and was happy to answer our questions. These two make for a good team. I would advise anyone who is planning on purchasing a house in east London to pop into Portico on Leyton high road and ask to speak to Tommy. Both me and my girlfriend have already agreed that when it comes to selling our house in the future, we would want Tommy and Bill to look after the listing for us.

Alastair · 17 August 2023

★★★★★ 1/5

Trustpilot

This review is for both the Walthamstow…

This review is for both the Walthamstow and Woodford office. If I could give these people 0 stars I absolutely would. They have zero accountability, only give you empty “apologies” by basically going “sorry this happened but you’re to blame“ in short, and are run by people sharing a singular brain cell among them all when you ask them what 2+2=.I had a viewing arranged for the 22nd of July at one of their properties at 09:45. This wasn’t a group viewing, this was a viewing for myself and my partner only. My partner and I kept the person who texted us the appointment details, William Turner, in the loop, informing him that we were lost at 9:51, because we're not local to the area. We found the property minutes later, as we weren’t far at all, and got directions from locals (we’re talking 2 minutes away maximum).I tried giving the mobile number William Turner texted me the appointment details from, but it was a text-only service. I then called the office that informed me of the property viewing, since my first ever interaction with them was over the phone ending in a 2110 number, which differs from their 5255 number, and despite having rung them many times, and speaking to the receptionist 3-4 times, telling me that the agent must be late and she was trying to get in touch with them, I heard nothing back. At no point did that 2110 number call me back, nor did the agent who was doing the viewing, who happened to be William Turner himself. During that time I even called the current tenant, because they put their mobile number over their door bell because it didn’t work, and he said that only the agent had the key, so he couldn’t help us.After waiting for 60-90 minutes my partner and I left, and I filed a written complaint, packed with screenshots and timestamps. I originally emailed the Woodford office because that’s where the 2110 number went back to (went on Portico’s website and cross-referenced the number that way). It was then forwarded over to the Walthamstow office, which took them 2.5 weeks to properly go over my complaint with me. Was there really any point though? No.I was gaslit by Sean Hewitt, where he said it was my fault for ringing the wrong office when I didn’t even know a Walthamstow office existed until I cross-referenced the 2110 phone number on their website, AFTER I left the property. He also said I wasn’t there, and William was there until after 11, there was nobody standing there. The only thing that struck me as weird was that someone was in their car for about 30 minutes on their phone, and then they left. Sean Hewitt seems to be of the understanding that I’m supposed to know what William Turner looks like after a single phone call and a single text from Portico, and that I should’ve tapped the invisible man standing out in front of the property to ask if they were him, yes, the invisible man, because again, no one was there, and when I said that Sean Hewitt still insisted I should’ve spoken to whoever was standing outside the property. Again, there was nobody there.When I asked why the receptionist at Woodford didn’t direct me to the right place, even though she had the details of the flat, of the viewing and of the agent on her system, he just said that because it wasn’t “his office’s” receptionist he couldn’t do anything, and could just inform Woodford to direct people to the right branch in the future. When I asked why William Turner never queried where we were after 10-20 minutes of not seeing us at the building, because apparently I wasn’t there, he said that he had other people to tend to, and made a big deal that my partner and I were 7 minutes late. I'm sorry that we aren't local to the area, Sean. At least we had the basic human decency to text William Turner to let him know we were lost.Sean Hewitt gave me nothing but pathetic “sorry but you didn’t do this or that” apologies, if that’s what you want to call them, and refused to reimburse my partner’s Zipcar journey, as we came from Bow. The fact that he even suggested he would see if there are other appropriate properties and would handle my query personally made me laugh, because not even if hell froze over would I ever consider renting from Portico after this.I will be visiting the office, and I will be singling William Turner out, and I will be sending my outgoing calls log to Portico once it’s available from my provider come the 17th of August so they can see, point blank, all the calls I got from their company, because to, in essence, be called a liar is completely unacceptable. Never deal with this company to any extent.

Anna · 8 August 2023

★★★★★ 5/5

Google

I had a great experience renting my new flat through Portico. Yevhenii was super helpful and communicative, and was always extremely responsive when dealing with my queries.

Ashleigh · 24 October 2025

★★★★★ 5/5

Trustpilot

Exceptional Service from Start to Finish

Caroline and her team provided outstanding service in selling our flat. From the initial valuation to securing an offer within 48 hours, their efficiency was impressive. They organized 6 viewings quickly, and their professional photography and prompt listing process kept everything moving smoothly. Caroline's willingness to work outside normal hours and her team's dedication made what could have been a stressful experience completely hassle-free. Highly recommend for anyone looking to sell their property!

Victoria · 17 April 2025

★★★★★ 5/5

Google

I’ve had a truly lovely experience with Portico, especially with Yevhenii, Tauqeer, and James. As a landlord, I really feel that they care about my property and treat it as if it were their own. Their communication, professionalism, and genuine attention to detail make the whole process smooth and worry-free. I couldn’t be happier with the service and highly recommend them to any landlord looking for a team that actually cares.

Eko · 16 October 2025

★★★★★ 5/5

Google

Yevhenii was amazing! He made everything simple and smooth, always quick to help and answer any questions. Couldn’t have asked for a better experience!

Lilia · 16 October 2025

★★★★★ 5/5

Google

Huge thanks to Yevhenii for making my move easy and stress-free! Super professional, helpful, and great communication throughout the whole process. Highly recommend!

Anastasiia · 16 October 2025