Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleFrom personal experience im not happy with this branch.they are disorganized,and if you are letting property from them you propably find it difficult to reach the person who actually manage the property.we knew who was the person but she left the branch without any notice of whos going to be the next manager and we where looking to find a person who can take care of our case!when i was asking to talk with the present manager they where telling me that she doesent speak through the phone but only with e mails.wich is ridiculous in case i have a problem with who im suppose to speak to?waiting a bloody mail to be seen?but when it comes about payment they will find y no matter where y hiding...once again this is my personal experience and should not effect y to choose this branch.
NINANIN · 20 June 2023
★★★★★ 2/5
GoogleAt first the Agency and James our Agent, seemed really helpful and responsive. But as we proceeded with the moving in process, they have stopped responding and we had to chase them to get some updates and questions answered.
We are really disappointed, as we were looking forward to a smooth move to our new flat. However, once we have arrived at the new flat, which is a new build, we have discovered that the flat is far from ready to move in i.e cables still hanging out the walls, broken doors, unstable balcony, dirty windows and floors, missing keys etc which we haven’t been informed about.
Bey · 20 June 2023
★★★★★ 1/5
TrustpilotWas a positive review...
Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.
Caster · 16 November 2023
★★★★★ 5/5
TrustpilotProactive
Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase
Mark · 28 November 2023
★★★★★ 5/5
TrustpilotMassive thank you to Erick and all…
Massive thank you to Erick and all portico Hammersmith
John · 1 July 2022
Agent replied · 19 June 2024
Hi John , we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
TrustpilotHappy Clients
Our first impression of Portico was really positive At the valuation Spencer was really enthusiastic about our property , we felt we could trust him and that he cared about us as customers. All the staff we dealt with at Portico were efficeient and friendly and we would reccommend Portico to anyone .
Mr · 12 November 2019
★★★★★ 5/5
GoogleLoved working with Gergana Petrova who was efficient, professional and good to us as we looked for our next rental! Thanks so much to Gergana and the team at Portico
Akeil · 20 June 2023
★★★★★ 1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
Harish · 28 March 2024
★★★★★ 1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
H · 28 March 2024
★★★★★ 5/5
TrustpilotAnthony Adomako -the MVP!
Anthony Adomako is a lovely property manager he listens and is prompt with his responses. He is a great example of quality customer service and is switched on and proactive. If it wasnt for him my experience with portico may have been very different. Thanks again - Christina
Christina · 1 February 2021
★★★★★ 5/5
GoogleWe had a great experience with Portico agency. Sanyah Rashid is a lovely person, she was very kind, helpful and polite with us since we entered to Portico office at Walthamstow. She arrived to the flat viewing in time and was ready to give us all the informations we needed.
Bernadett · 20 June 2020
★★★★★ 5/5
TrustpilotOutstanding!
I have worked with Sean for several years. He is the best at what he does. He has always found me quality tenants and he has managed the flat impeccably. He responds quickly and efficiently and is always available to answer any queries. Best agent in town. Thanks Sean!
Alex · 21 September 2020
★★★★★ 5/5
GoogleProfessional efficient and very helpful from start to is moving in thank you very much Michael for all your help. Higly recommend.
Joanne · 16 October 2024
Agent replied · 22 December 2024
Dear Joanne Silva
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotPainless experience
Bilil was very patient with our probate property helped out enormously when he could and kept everyone up to date, a rare breed
Dave · 27 November 2023
★★★★★ 5/5
TrustpilotExcellent communication
Excellent communication, really knowledgeable, process was easy. They always had an answer to my questions. They made what could have been a stressful situation really really easy.Thank you Salma!!
Caroline · 19 June 2023
★★★★★ 5/5
TrustpilotExcellent customer service when buying our new home.
When buying our new home Mr Sean Hewitt and his team were absolutely first class throughout the whole process. Our sincere appreciation to them for making such an important purchase go through so smooth and easy. Excellent customer service and we highly recommend them.
Patrick · 8 September 2021
★★★★★ 5/5
TrustpilotProffesional service
Portico has managed my property for many years now. I have always found Sean and his team highly efficient and professional. I sleep well at night knowing my property is well managed and the rent is always transferred to me on time. Highly recommended.
Bill · 27 August 2021
★★★★★ 5/5
TrustpilotProfessional and down to earth, perfect balance.
Sanyah was a pleasure to deal with from the outset, very professional and down to earth so a perfect balance.Sean was also brilliant, kept us up to speed as the process moved along. Fantastic! I would highly recommend Portico, without a doubt.Thank you both for all your help, Victoria & Ian
Victoria · 28 August 2019
★★★★★ 1/5
TrustpilotMust be very be careful with them
At the begining of the tenancy: they been quite helpful until we got the keys. However, we found out some problems with the flat (hole on the wall, unfinished flooring,..) and they was not bother to check and repair.During the tenancy: I reported problems with lights, door lock, .. - they never come to fix.They always want to view the house on the same day without notification in writing. When they came in, they did not take their shoes off the carpet - How professional they are.At the end of tenancy, they tried to charge us £5k for damage without any reasonable grounds - the adjudicator, of course, did not allow them to do that. And He reduced the amount from £5k to £0.00They even tried to charge us £138, the fee to change the door lock which was repaired by the neighbor, and again adjudicator made them to charge us £0.00 instead.I would advise tenants need to be careful when dealing with them. If you can, JUST STAY AWAY FROM THEM!!!
TUNG · 22 February 2023
★★★★★ 4/5
GoogleInteracted with quite a few different members of the team and they were all helpful and the renting process was smooth
Dom · 16 October 2024
Agent replied · 22 December 2024
Dear Dom Stock,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 1/5
TrustpilotReally odd experience with them
Really odd experience with them. I was initially in contact with Meera about viewing a property. Viewing was cancelled and despite me following up several times I received no response neither by email or phone. Poor customer service and surprising from what I thought was a reputable brand.
Onika · 30 July 2020
★★★★★ 5/5
TrustpilotMr Sam Johnson has been such an…
Mr Sam Johnson has been such an important part of our family finding our new home. Nothing is ever too much and he is always available if we need him. Even in these difficult times with the virus he has gone above and beyond for us. True gentleman.
Lorna · 14 July 2020
★★★★★ 1/5
TrustpilotCriminals that want your deposit…
Criminals that want your deposit careful of Natalie. The deposit team are not the messenger, they advise the landlord.Asked for my deposit a week ago and was ignored until I put in a request to DPS then they came out of the wood works. Demonstrates a lot about the company, they were willing to ignore me until they had to. My recommendation do not pay your last month, they will take your deposit anyway.
J · 2 August 2023
★★★★★ 5/5
TrustpilotProfessional service from Portico
I used Portico for lettings and have to say I got an excellent service. They simply asked what I wanted rather then just do as they pleased . A special thanks to Annie and Filberto from the Woodford Green branch. I would definitely recommend Portico.
Mr · 12 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
