Portico London reviews

★★★★★ 5/5

Trustpilot

Deductions from deposit

I needed advice regarding deductions to be made from a tenant deposit for damage. Natalie Banton helped me with this and provided exactly the right expertise. Natalie provided practical and clear guidance and also gave me an indication of how TDS would view any deductions, which really helped me come to a decision regarding how much I should deduct for damage.

Poojyd · 10 August 2022

★★★★★ 5/5

Trustpilot

Sean Hewitt has been amazing over the…

Sean Hewitt has been amazing over the past ten years he has helped me to no end with managing my property and I highly recommend him.

Alex · 16 February 2024

★★★★★ 5/5

Google

Sean and the team were amazing with getting our house sold last year. We had an offer agreed within 10 days of the property being on the market and everything went so smoothly. Would definitely recommend their services to anyone in the area!PositiveResponsiveness, Quality, Professionalism, Value

Dee · 20 June 2022

★★★★★ 5/5

Trustpilot

I used Portico agency to rent a house…

I used Portico agency to rent a house in Woodford , the service provided by Annie Munday is professional, she is kind, friendly and always keeps in touch with you till you get satisfied. She is a star with high comunication skills .I recommend the Portico agency and especially Annie for their quality services!

Mr · 8 February 2021

★★★★★ 5/5

Trustpilot

New to England

We recently arrived from South Africa and were lucky to have met Annie Munday. She went beyond with us and helped us every step of the way.We will most definitely recommend Annie and Portico. A total pleasure to deal with an agency and consultant so dedicated.With heartfelt thanksIan and Helene Camissar

Helene · 15 September 2021

★★★★★ 4/5

Trustpilot

Fulham Portico office (Molly Derbyshire)

Molly was very helpful and diligent both helping us find our new flat and during the letting process.She paid attention to our requirements and tried to provide a series of potential candidates, always proactively checking with us both via phone and email.Her understanding, warm and down to earth attitude was something I would like to highlight.

Álvaro · 9 July 2020

★★★★★ 5/5

Trustpilot

Happy Customer

The staff at Portico are amazing and very helpful, I couldn’t thank them enough! James really helped me and is still helping me find somewhere to rent. Would recommend using them

Alix · 28 August 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful

Cat · 26 July 2022

★★★★★ 5/5

Trustpilot

Very helpful

I asked for a valuation, got immediate response and excellent service. Sean was prompt, efficient, warm, clear in his explanations, speedy in follow-up paperwork and very helpful, providing me with useful supporting material. I felt fully informed and in no way pressured. Should I decide to go forward I will definitely be back in touch.

Martin · 28 June 2020

★★★★★ 5/5

Google

As a first time buyer, Portico was great and helpful with the purchase. In particular, Ammer was communicative and great at handling any issues or delays with the purchase - thank you!

Tom · 24 August 2023

★★★★★ 5/5

Trustpilot

Credit to Simon for his efforts to make the process run like clockwork.

Pro Property London has been a contractor for conducting Portico's inventories since 2015. Simon and the team are friendly, pro-active and helpful in sorting issues when they arise. It's lovely working with clients who value the service we provide - Credit to Simon for his efforts to make the process run like clockwork.

Pro · 13 January 2021

★★★★★ 5/5

Google

My association with Portico goes back a long way and I deal with Sean and his team. I always get prompt reply and the professionalism with which the team deals with issues is commendable.

Sam · 20 June 2023

★★★★★ 5/5

Google

Overall good team, but Emily Waldron was genuinely the one who stood out for me. She was very professional and went out of her way to help me. Highly recommend the service. Thanks again!

Sakir · 20 June 2023

★★★★★ 5/5

Trustpilot

Thank you Portico Walthamstow

A huge thank you to Claire and Sean in the Walthamstow office for their patience, care and attention in getting my property sale & purchase over the line. While other estate agents were impossible to get through to, Portico were always available and willing to help. Well done and thank you.

Ben · 7 May 2021

★★★★★ 1/5

Trustpilot

Untrustworthy and incompetent

Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.

Patrick · 4 August 2023

★★★★★ 5/5

Trustpilot

The sale was complex and complicated

The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.

Chris · 4 March 2023

★★★★★ 5/5

Trustpilot

I had my viewings with Samuel who was…

I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!

Jude · 11 June 2020

★★★★★ 5/5

Trustpilot

Very good experience from Rash and his…

Very good experience from Rash and his team. Recommended highly

Omar · 12 October 2024

★★★★★ 5/5

Google

Sanayh was the most helpful in helping us secure our first home. There was no issue that she didn't try and help, it felt like a blessing to have her on our side.

Alicia · 20 June 2023

★★★★★ 5/5

Google

Sanyah has been so helpful in assisting us find a new home. She was very patient and understanding on what our requirements are. Moving isnt always easy but she made us feel reassured and allowed us to be flexible in making decisions.PositiveResponsiveness, Professionalism

Monica · 20 June 2022

★★★★★ 1/5

Trustpilot

We have been having a very poor service…

We have been having a very poor service throughout the 7 years we have been renting our flat in Highbury.Whenever we had a problem we had to wait many days before they replied and took any action.Most of the times we had to address directly the owner who could step in and unblock the situations.At the present moment , we are experiencing a huge delay in the return of our deposit:after one month since we left the property we do not know yet when the founds should hit our account.

Stella · 11 July 2023

★★★★★ 5/5

Trustpilot

Since Sumaiya has been property manager…

Since Sumaiya has been property manager she continues to get things done and always reassures you each step of the way.

Donna · 22 March 2024

★★★★★ 5/5

Trustpilot

Professional

Professional, organised and helpful. I approached Portico after a disastrous experience with a different Leyton Letting agent. Billy from Portico, Leyton supported me through a complete renovation of the property, holding the keys to give work people access and ensuring the work was done to a high standard. They advertised the property, organised the viewings and vetted the prospective tenants. I was kept informed throughout. I recommend their service.

Geraldine · 13 March 2024

★★★★★ 1/5

Google

From personal experience im not happy with this branch.they are disorganized,and if you are letting property from them you propably find it difficult to reach the person who actually manage the property.we knew who was the person but she left the branch without any notice of whos going to be the next manager and we where looking to find a person who can take care of our case!when i was asking to talk with the present manager they where telling me that she doesent speak through the phone but only with e mails.wich is ridiculous in case i have a problem with who im suppose to speak to?waiting a bloody mail to be seen?but when it comes about payment they will find y no matter where y hiding...once again this is my personal experience and should not effect y to choose this branch.

NINANIN · 20 June 2023