Trusted Agent profile · London
★★★★★
1,305 reviews across 2 platforms
163-165 Hoe Street, London, E17 3AL
Portico's office in London, at 163-165 Hoe Street, is rated 4.2 out of 5 across 1,305 reviews on two platforms, including 246 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe're still in the middle of processing our sale but so far I'm very impressed by Ammer and Emily at Walthamstow branch. They cover each other perfectly during their absence so we were not concerned something might have been held up. Instead, both of them have been equally proactively helpful and guided us to the right direction. Hope we could get through to happy end ....
5/5
TrustpilotI would definitely recommend portico
I would definitely recommend portico. They were very understanding and helpful to my circumstances, unlike so many others I have dealt with in the past. Annie was especially good, so considerate and knowledgeable, she went above and beyond for me. Thank you so much!Hayley.
5/5
TrustpilotExcellent service from Alice Amaral
We were introduced to Alice Amaral and from that time onwards we can not fault her in how she has dealt with anything and everything that she has done for us. She is always very pleasant. Everything we have asked of her has been done extremely quickly and efficiently. If there are any problems she has sorted it out promptly.We highly recommend her.
5/5
TrustpilotI have been working with Charlene…
I have been working with Charlene Garcia from Portico renewal department in the last couple of months. It was a very helpful experience and managed to complete the renewal contract in a very short time.Thank you Charlene/Portico team for your proffesionalism and dedication.
1/5
TrustpilotWorst agency ever
Worst agency ever. First when we were about to make a contract they lied to me that landlord doesn’t want deposit and force to go with no deposit option. After 12 months I find out from the landlord itself that he wanted that deposit but the agent lied to him that I refused to go with deposit and no deposit option was my decision…. Avoid at any chanceBefore their name was outlook and I think they just changing their name in certain amount of time just to cover their disgusting service!!!
1/5
GoogleIn our experience they were completely incompetent throughout the entire process. Even when we were moving they had people round for viewings and left our back door open leaving us vulnerable to burglars. We’ve been waiting 5 weeks for the return of our deposits but are being ignored. Avoid.
5/5
TrustpilotGreat Service, Great Team
The team have Portico have been great from start to finish, have made the process for a first time buyer a much smoother process then I could Imagine - Thank you to Alannah, Carmen and Daniel for their help throughout!
5/5
GoogleEli has been assisting us with our property search. He has been very helpful and professional in his approach.
5/5
TrustpilotWoodford Office - Lettings
I have been using Portico to let out my flat after my previous tenant had to leave. The service provided by Filberto and Annie in the Woodford Office has been first class. Great communication throughout. I would happily recommended them to others.
5/5
TrustpilotFast and efficient
Zudi was great at patching up the old wall in the bathroom
5/5
GoogleWe’ve had a really good experience with Portico so far, they’ve been efficient and friendly. They gave us a moving in box with little gifts in which was a fab touch!
Dear Katie Long Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotPortico Leyton
Spencer and Bilal were great during the whole process. Professional, approachable and knowledgeable. Thank you.
5/5
TrustpilotBrilliant Service
Sean Hewitt and his team at Portico Walthamstow were brilliant in getting my house sold. I was kept up to date at every stage. The staff were all very professional and helpful. I would highly recommend the services of Portico.
5/5
TrustpilotHighly recommended, excellent service from day one.
Highly recommended. Portico have been great to work with from day one of the process of selling our house. They have been attentive to our questions and guided us through areas that we needed help with, everyone on the team went above and beyond to help with every step and we are so pleased that the sale has finally gone through, thanks to their help and professionalism. Thank you!
1/5
TrustpilotAnd the award for worst estate agent in London goes to...
Horrendous company. Beyond incompetent! I rented from Portico for 3 years in Leytonstone London. They were slow to react to issues with the property including our loss of heating for 4 days in winter and them failing to address the issue with any pace or urgency. Finally, expect to receive a huge deduction from your deposit when you leave the property. We were charged £550 for cleaning... considering the checkout report surmised the mess as "light dusting required", i think this excessive. I have gone through approx 12 estate agents in London over the years and i can honestly give the award for complete and utter incompetence and money grabbing to Portico.... never ever again.
5/5
GoogleWe're still in the middle of processing our sale but so far I'm very impressed by Ammer and Emily at Walthamstow branch. They cover each other perfectly during their absence so we were not concerned something might have been held up. Instead, both of them have been equally proactively helpful and guided us to the right direction. Hope we could get through to happy end ....
1/5
TrustpilotJust another commission crazed…
Just another commission crazed organisation. Took all fees up front, stopped paying me then tried to charge me more fees that I had already paid.....accounts team not interested and just defending the deductions. Was told they have already taken the payment so nothing I could do...... Holly in the local office is the delightful exception and treated me like a valued client and apologised for the error.....sadly she is an outlier in Portico....once they have your commission they have no interest in you.
5/5
TrustpilotThank you Spyros
I generally do not much enjoy having to deal with estate agents but my experience of dealing with Spyros Miaris has been nothing but extremely positive. He has continually provided excellent customer service throughout three years of working with him.Thanks Spyros!
5/5
TrustpilotAmazing company
Amazing company , quick prompt professional and easy processs helped me so much over my new home , Magdalen is An amazing Lady very helpful with all my queries, can’t thank her enough great team work also . Thank you all
5/5
Google5 stars to Sanya Rashid and Sean Hewitt, they both were so helpful in house hunting, Sean was great in showing us the perfect apartment to rent, and Sanya was so helpful following up with our queries and updates.
5/5
GoogleIf I have to love 100 times a year, I will do it Thank to Miss Sanya's help and the Portico's staff. Thank you, guys! You are amazing!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFriendly and efficient service
Jake was really thorough from the first viewing until I moved into the property. He kept me updated regularly and followed up on my queries and questions as quickly as he could. He was refreshingly friendly and helpful throughout.
5/5
TrustpilotMy roommates and I are not the most…
My roommates and I are not the most organised however with the help of Portico and Jade Pope, the process of finding an apartment and dealing with paper work was incredibly smooth. Thank you Jade and Portico.
5/5
TrustpilotHighly recommend Salma
Salma was very helpful, friendly and professional, and helped make the letting process easier. Thank you Salma!
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
