Portico London reviews

★★★★★ 1/5

Trustpilot

Would never use Portico again

I dealt with Portico last year and have been meaning to write a review for ages. Our landlord dropped Portico so in some ways we got off lightly - but would not go near them now I’m flat-hunting again.

LR · 10 November 2025

★★★★★ 1/5

Trustpilot

Awful to rent from

Awful to rent from, useless property managers, serially refused to fix issues or just outright ignored, lived without a working freezer, broken front door lock, etc. Also completed paper work late, forcing me to pay additional months of rent. They also do the unethical practice of blind biding for rental properties, and forcing no-tds schemes. Didn’t give warning about works starting on property a month after move in date - I never knew a day of peace and quiet.

Leah · 23 August 2025

★★★★★ 1/5

Trustpilot

Very unprofessional experience with Portico

I never write reviews but just had the absolute worst experience I've ever had with an agency. I was approved to move into a flat but after a back and forth, I was forced into the Residency 'zero deposit' scheme that was not mentioned at all on the property page. As this was stated by the agent to me on the phone, when I pushed back on it after thinking it over, the agent denied it and said that they never said it was a dealbreaker to move into the property. This was a total lie as she stated this clearly on the phone when we spoke and outlined the many 'benefits' which basically involves spending money that is never returned to you at the end of the tenancy. I also asked to know more about the property and the terms of living there before sending a holding deposit which they also were incredibly difficult and unclear about. They never sent me anything and then sent me a message saying they are going to have other viewings in the property. They tried to blame it on me asking too many questions and wanting to know about the property before moving in. What a terrible experience and waste of time. Please think twice before signing on with these people.

Maggie · 28 May 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs - getting your deposit back is a nightmare. Moved out more than two months ago (contract ended on 29th March) having been refused contract renewal without any explanation as to why - despite redecorating and keeping property in excellent condition. Checkout report was finalised and agreed that whole deposit should be returned, but Portico then went radio silent. Not been able to get through on the phone once since we moved out, nobody responds to emails and we've had to get the TDS involved in an attempt to resolve it. Seems Portico are more than happy to take your money, and had someone moved in within 3 days of our tenancy ending, but if it involves them parting with money then it's a different story. Extremely disappointed with the way we've been treated having been excellent tenants, feels like we've been used an an opportunity to make a quick buck.

Charlie · 28 May 2024

★★★★★ 1/5

Trustpilot

Do not rent with Portico

Whatever you do, do not rent through Portico. We moved out on 23rd March and are still yet to receive our deposit back (28th May) despite chasing Joshua and Natalie repeatedly. We were finally told it would be coming back to us within 5-7 days, but - surprise surprise - it never came. And yet they managed to have new tenants in the property within a week. Our only hope has been to raise a dispute with the TDS to get our money back. An awful company who will try to hold on to your money.

Alice · 28 May 2024

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

My partner and I recently made what we believed to be a fair offer on a rental property. However, we were told that the 2 offers put forward to the landlord had been declined because both had opted for a standard deposit. Instead, we were told that the landlord would only be considering offers from those willing to join the zero deposit scheme as it would enable them to claim a cash incentive from the scheme (equivalent to 7 weeks rent) which they felt necessary to cover expenses incurred as a result of a previous bad tenant. This may seem like our gripe is with the landlord not Portico but the agent we dealt with took no time to properly outline the benefits of the scheme, let alone provide a link where we could read further, beyond claiming that we could get "loads of discounts". Upon inspection of the Portico website, the only info available on the zero deposit scheme is in an old news item, while their Tenants Advice section actually emphasises the importance of deposit protection schemes. This felt exploitative, especially as zero deposit schemes are often designed to assist struggling renters, not benefit landlords or agents.I caution others when dealing with Portico, especially regarding their stance on deposit schemes. Such practices undermine the fairness of the rental market and must be addressed to protect tenants' rights. Making this scheme mandatory for our offer to be considered raises legal concerns, as it may violate fair rental practices. Given the financial pressures and competitive nature of the current rental market it should be crucial to ensure fairness for all involved in the rental process.

Sarah · 15 May 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT! DEPOSIT WON'T BE RETURNED

Please whatever you do - do NOT let from, or interact with Portico! I moved out of my property on the 31st January 2024, and I have still yet to receive my tenancy deposit back (9th May 2024). After countless emails to Andrew, Alice and Jesus, nobody has responded to me for over three months. Whenever trying to call the number listed on the website, they are never available and goes straight to leaving a voicemail. I have had to raise a formal complaint to the TDS in the hope of getting my deposit back (to the tune of thousands of pounds). That said, they found ample time to market and sell the property I was renting, so clearly there to make a quick buck out of tenants! Absolutely shambolic and a clear disregard for any contractual agreements or professional conduct. Do not be scammed by these people and avoid at all costs!

Tyler · 9 May 2024

★★★★★ 5/5

Google

Amazing service overall. Move in process went smoothly and hassle free. Zohal (and team at Outlook Properties) was very attentive and efficient, a real professional, a pleasure to rent from. Would recommend to all potential tenants. Location is great for commuting by car and two DLR stations close by. Very convenient. Well done guys, great job!👍

Den · 22 June 2022

★★★★★ 5/5

Google

I recently had Karlo accompany me for a property viewing around the E16 area and I can honestly say he was so helpful. He was very kind and showed me everything I needed to know, answering all my inquiries truthfully.

Kristjan · 16 October 2025

★★★★★ 5/5

Trustpilot

I’m very grateful to Elianna Blankson…

I’m very grateful to Elianna Blankson for helping me find the ideal rental property. She is professional and friendly, consistently providing excellent rental services. She patiently answered all my questions and was very supportive throughout the entire rental process. I highly recommend Elianna as a rental agent; if you’re looking for a trustworthy professional to assist you, she is definitely the best choice. Thanks again to Elianna; I’m truly satisfied with my rental experience!

止 · 21 September 2023

★★★★★ 5/5

Trustpilot

Thank you all team portico Hammersmith

Even though me and my husband couldn’t speak zero English Erick was always happy and very patient explaining the whole process very slow and clear so that we could understand. We both would like to thank portico Hammersmith for giving such a great and clean studio for us we are very happy . Thank you

Isabel · 29 June 2022

★★★★★ 1/5

Trustpilot

Property Manager V Poor

Very poor experience with our property manager

Paddy · 8 July 2026

★★★★★ 5/5

Google

I had an excellent experience with Michael. From the very beginning, he was professional, approachable, and incredibly knowledgeable. He took the time to understand exactly what I was looking for and made the whole process smooth and …

Ashley · 16 October 2025

★★★★★ 5/5

Trustpilot

Great agent

Great agent, very helpful throughout the whole process - Matt especially!

Jake · 29 May 2026

★★★★★ 5/5

Trustpilot

Smooth process! Great agents :)

Daniel Antenyi was amazing, we had our first viewing with him and he was so friendly, polite and helpful. Took extra care to ensure all our questions regarding the property were promptly and accurately answered. We viewed the property 3 times or so and always came with a huge smile. The overall buying process with Portico was pretty smooth and Tara Chamberlain (move manager) always gave us updates.

Melanie · 21 December 2023

★★★★★ 5/5

Trustpilot

Great Experience

My partner and I have recently rented a property through Portico and have had a fantastic experience with the Walthamstow. Our estate agent, James Wackett was helpful, informative and made the whole experience run very smoothly. We would very much recommend the company based on our experience.

Lauren · 17 January 2023

★★★★★ 2/5

Trustpilot

As a landlord I reluctantly pulled out…

As a landlord I reluctantly pulled out of a letting because I didn't trust the negotiator, who found to be a glib smart @rse.

Mr · 5 February 2026

★★★★★ 1/5

Google

Refuse to refund deposit! It has been almost 2 months, countless emails and phone calls, yet still no refund on the deposit! Would give 0 stars if I could.

Aneeqa · 16 December 2025

★★★★★ 5/5

Trustpilot

Great Standard of Service

Finding a flat with Portico was a great experience in which the entire team were extremely helpful and accommodating. Salman Peerally was extremely responsive and knowledgeable about the property and he kept us informed of all deadlines. Thank you Salman, and the rest of the Portico team, for your assistance.

Arthur · 29 June 2022

★★★★★ 5/5

Trustpilot

Helpful and Honest Agent

Just finished my lease with portico and I had a great experience working with Annie. She was friendly and helpful. Communication was quick and clear throughout, and she made the whole tenancy process feel stress-free.

Kimberly · 9 October 2025

★★★★★ 5/5

Trustpilot

We were extremely happy with the…

We were extremely happy with the excellent service provided by the portico office, in particular Jade Pope, she made herself available to us whenever we asked for help/information, and the whole portico team were polite and professional, recommend anyone who’s looking for estate agent help, to seek out portico, terrific service.

Leah-Holly · 7 March 2022

★★★★★ 5/5

Trustpilot

Exceptional agent

Gergana is an exceptional agent. She went above and beyond to make sure that the property was suitable for me and my family. She helped to maintain a smooth communication with the landlords. I feel incredibly lucky to have been able to work with her.

D · 19 November 2022

★★★★★ 5/5

Trustpilot

I would like to thank the Portico team…

I would like to thank the Portico team especially Daniel,Imran and Natalie for arranging appointments with relevant potential buyers,keeping me constantly updated with the progress and then once again keeping me updated once my sale had been agreed.They are not only business like ,they are polite,courteous and friendly.

Customer · 15 July 2022

★★★★★ 1/5

Trustpilot

Avoid

Who sells a house and the agent doesn’t even communicate?

Nick · 29 April 2026