Portico reviews

★★★★★ 5/5

Trustpilot

Huge thanks to Portico Property and…

Huge thanks to Portico Property and Laura Gomes for a highly efficient and personal service as we navigated the difficult task of finding and renting an apartment from Australia. Laura's professionalism, commitment and courtesy throughout the process was most impressive and ensured a very smooth and excellent result for us.

Denis · 3 March 2026

★★★★★ 5/5

Trustpilot

Erick is one of the best estate agents…

Erick is one of the best estate agents ! Right from viewing to renting out the property, Erick was extremely professional. He made sure that we were happy throughout the process, nice friendly person who dealt with all our requests. I have been to many estate agents in UK before i decided to go portico Hammersmith and most of the other estate agents don’t bother when you turn up for viewing they don’t even smile at you . I must say Erick smile made all difference. Even after we have moved in Erick is always available and responsive. We had a leak problem and within an hour Engineers were here to fix them. I highly recommend Portico Hammersmith , specially Erick . You will sure be in good hands!Erick Your smile makes all the difference in this world . Thank you once again Portico Hammersmith

Jessy · 24 June 2022

★★★★★ 1/5

Google

I have used Outlook Property for the last 5 years to rent out my flat in Galleons Point and have recently used them for the sale of the flat. I’ve continually been disappointed by the level of service provided throughout this time. The management company were basically an expensive and incompetent middle man between myself and the tenant- simple things like a blocked toilet would turn into an expensive plumber emergency call out charge that would be billed back to me. The only exception to this is Perry, who has always been extremely helpful and goes above and beyond to try to resolve any issues that aren’t his responsibility. However unfortunately the management of the property by default goes via the management company rather than Perry in the branch. I used outlook to sell the flat this year as they are on the estate, already had keys to the property and offered a competitive rate of 1%- I really wish I had not gone for the easy option as the sale was a nightmare. After marketing the property I got no further updates on viewings unless I chased multiple times and those viewings that took place gave no details about the key selling points (a parking space and share of the freehold). I also made the mistake of telling Outlook the lowest acceptable offer as I was keen to sell the flat quickly- I believe this was then discussed with potential buyers before getting an offer at this price and being urged by Outlook to accept it. I had to constantly chase outlook for any updates on the sale, their communication was terrible and their inability to answer questions/ communicate severely delayed the sale- once the sale is agreed this service is pushed to another part of outlook rather than the branch and each of my emails was met with an out of office response and needed chasing. Simple questions such as purchase of the white goods took over 6 months to get an answer from outlook- not even having been answered by completion day. On the day of completion I got no correspondence from outlook other than an invoice. I would definitely not recommend Outlook, even if they offer you a competitive rate.

Katie · 22 June 2022

★★★★★ 5/5

Trustpilot

Portico Leyton

I've been dealing with Portico Leyton for the last 6 months. These guys are top notch and very professional. In fact the whole team consistently over deliver which is such a pleasure to deal with. Tommy Taylor is absolutely brilliant and true to his word. Appoint this branch and you will not be disappointed.

Dean · 3 June 2024

★★★★★ 5/5

Trustpilot

Very informative

Thank you for the information and viewings. Meera and Annie were particularly pleasant to deal with!

Eleanor · 9 October 2025

★★★★★ 5/5

Trustpilot

Lady Niongo

I was looking for a property for a while because I wanted a nice place for my little baby and we had viewings with Lady Niongo. By far she is my favourite agent forever . Not only she is professional but also so lovely person with all the meaning of the word and so kind always with a warm smile . Always answered my emails no matter what time it was and always made her best to help us with everything so everything is perfect for us. I’m really happy that I find and trust her about our new home and the agency as well .I’m already recommending the agency to friends that are looking for a property. Also the box we had from portico when we took the keys was so special. Thank you so much Lady and Portico , I’m really grateful .

Ira · 5 May 2022

★★★★★ 1/5

Trustpilot

A totally unprofessional company

A totally unprofessional company, lacking the bare minimum in politeness and communication. An inadequate check in document followed by multiple difficult communications over months. Property was not professionally cleaned and had junk left behind but Portico weren’t bothered. Whenever I called Megan was ‘too busy’ to talk and unable to call back. Rental arrears aplenty. Despite paying the management fee myself the tenant contacted me directly and I ended up managing issues. All sorts of issues with Portico. I would never use this company for any property ever again. Dodgy company.

Sarah · 28 August 2024

★★★★★ 5/5

Trustpilot

Amazing Sales Team

I deal with loads of agents on a daily basis. Claire and Caroline are amazing to work with and I always enjoy our conversations. There is always someone available to help me with what I need. Lovely sales team that always delivers.

Mike · 21 November 2024

★★★★★ 5/5

Trustpilot

I had a good overall experience with…

I had a good overall experience with Portico Ilford. When I first rented the flat, I faced some trouble with the person handling the initial paperwork, he told me I would get the keys in three weeks, but after waiting that long, it was delayed by another month. However, once everything was sorted, my experience during the tenancy was excellent.

H · 14 October 2025

★★★★★ 5/5

Trustpilot

PORTICO THE PERFECT ESTATE AGENTS Daniel Cantle and his team at the…

Daniel Cantle and his team at the Woodford Essex Branch exceeded all my expectations by milesDan in particular was very professional and was instrumental in selling a property for us quickly in Woodford Green Essex I explained I lived 200 miles away and my mother had gone into a nursing home unexpectedly leaving us with a real dilemma on our hands Dan came to our rescue and found us a firm to empty all the contents for a very very reasonable price then the same again for a Locksmith He came to meet me at the property at short notice well past 6.30 pm ,nothing was too much trouble He had all the photos and sale ect live on all major web sites within 3 days Then within another week we had over 50 offers and 22 actual viewings carried out by Dan and his team inc Bilal Ahmed who was also very professional and hard working Portico sifted through all the offers and advised us which one to go with If you could clone these guys you’d have a world full of perfect Estate AgentsWell Done Portico you have a great asset in Dan and Bilal

Debbie · 27 November 2021

★★★★★ 5/5

Trustpilot

Henry and his team at Portico have been…

Henry and his team at Portico have been brilliant over the years. The level of knowledge and guidance we received with selling and onwards purchase has been incredibly valuable. Henry and his team were available at all times to provide a wonderful service. I can not thank you enough for all that you have done for me, and all I have learnt. Thank you Henry and team at Chigwell/Woodford.

Divya · 18 February 2023

★★★★★ 5/5

Trustpilot

It came a moment when we should either…

It came a moment when we should either find another tenant or renew the current lease contract with the actual tenants. Without being into UK for quite some time, we are not cleary aware of any changes in the rental market. Uwais Malilk has been very precise in all information given to us and options we could take and is very efficient to conclude a renewal with our tenants with conditions cited before.

Dora · 19 July 2022

★★★★★ 1/5

Google

Renting from Outlook is a problem when an appliance breaks or there is an emergency. They have an online fault reporting system that no-one in the company understands, they generally ignore emails and phone calls shifting responsibility, saying it’s Danielle, the contractor, head office, the land lady who to contact etc. As a landlady myself I would NOT recommend this company as they will handover your contact details even though they are paid fees to manage repairs for tenants on behalf of the landlord. Extremely unhelpful and incompetent service. AVOID!!NegativeResponsiveness, Quality, Professionalism, Value

Paprika · 22 June 2021

★★★★★ 5/5

Trustpilot

Jade was efficient and lovely!

I had the luck to be helped by Jade from Portico, she was so efficient and understood our needs straight away. After 4 months of difficult searches we found the dream place at the second meeting with her. I would highly recommend to connect with Portico they are amazing, we now have an amazing place to live in and fitting our budget which seems to be a miracle in London in these times.Thanks again Jade!

Lila · 21 March 2022

★★★★★ 5/5

Google

Exceptional Service and Professionalism! I recently had the pleasure of working with Portico Letting Agents, and I cannot recommend them highly enough! From start to finish, the team was professional, approachable, and incredibly efficient. They made the entire process seamless and stress-free, always keeping me informed and offering valuable advice. The staff were friendly and patient, taking the time to answer all my questions and ensure I was comfortable at every step. I felt valued as a client, which is rare to find. Thank you for an excellent experience.

Bibin · 24 January 2025

★★★★★ 5/5

Trustpilot

Happy with the service

I used Portico for about 6 years to let my flat and had no problems, until the end of the last tenancy where a deposit dispute was necessary. Natalie Banton handled the case diligently and I was awarded money back which covered my expenses to set the flat right. Many thanks to Natalie. Also to Marc McIlveney in lettings office, and Mark Sivell and Michelle Ford for handling the eventual sale of the flat.

Beccy · 21 January 2022

★★★★★ 1/5

Trustpilot

Awful and unprofessional

Letting through portico Bloomsbury has been the most stressful and awful experience. They hardly ever reply to emails even when our flat had no heating for a month. Their work is inconsistent and often unprofessional. After moving out it has been over a month and we still have not received our deposit back. Property manager Charmaine Fernandes refuses to reply to emails. I’m honestly fed up of dealing with portico, I just want my deposit back so I can be done with them.

Upset · 14 September 2020

★★★★★ 5/5

Trustpilot

Really friendly and efficient staff

Really friendly and efficient staff. It’s been such an easy process from start to finish, replies to our queries were answered very quickly . All in all very good service - would reccomend.

Hywel · 17 April 2026

★★★★★ 5/5

Trustpilot

Densel has been very professional…

Densel has been very professional throughout the process, He has very good knowledge of the local area, which helped when selling our house. He has always communicated through each stage and was prompt when answering any of our questions even on his days off. Approachable and get the job done attitude which is what you need especially in the current housing climate.Will definitely recommend to friends and family!

Adam · 29 July 2022

★★★★★ 5/5

Google

It was such a smooth and fast process. Searching for a new place to live can be stressful and time consuming but Michael made it so easy and stress free and he was so helpful. Definitely recommend using Portico Royal Docks, ask for Michael!

SP · 26 July 2025

★★★★★ 2/5

Trustpilot

Estate agent experience was not good

Estate agent experience was not good at all, for example we travelled all the way down to London from the north to view a property we’d had an offer accepted on (having not yet seen it) and portico had agreed / arranged with the landlord. Then emailed us whilst we were on the way to say there was work being done and we could no longer see it, after much pleading and us essentially not taking a no as an answer we did manage to go, however there was so much un necessary stress through our experience securing a lease with Portico (very grateful they don’t manage our flat), wouldn’t recommend them unfortunately as they don’t show much care to the tenants involved, you feel like just another number.

Hayley · 10 November 2024

★★★★★ 1/5

Trustpilot

A very poor experience and one I would not wish on anyone else.

I would never use Portico again and would strongly advise anyone considering selling their property to think very carefully before instructing them.

Abe · 17 June 2026

★★★★★ 5/5

Trustpilot

Positive experience with Matthew of Portico

Myself and my partner moved to the Clapham area through Portico Battersea. We were managed by Matthew, who was very efficient and communicative throughout the process. We felt well supported by the Portico team and are looking forward to our time in our new property.

CHRISTIAN · 17 August 2026

★★★★★ 1/5

Trustpilot

Retracted offer to accept longer offer but then lied about it

Unfortunately, Portico does not live up to its word in regards to some properties. I attempted to book Portico 2 Casa in Barbados for 4 nights and the offer was initially accepted by the owners. However, the owners retracted their offer when an offer came in for a longer stay. They stopped all communications and then advised that the owners were going to take the property off the market potentially due to health reasons. However, later I confirm that I was only told this so that I could stop trying to book the property. The property was then booked from November 24th through December 5th. The owners cannot say that this was already booked because it would not have allowed me to book the property from November 27th through December 1st if it was already booked previously when I was trying to book as it would have stated that it was unavailable. I think that this is very unprofessional and I was not happy about the way I was handled.

Lakeshia · 6 November 2024