Portico London reviews

★★★★★ 5/5

Trustpilot

Lady Niongo

I was looking for a property for a while because I wanted a nice place for my little baby and we had viewings with Lady Niongo. By far she is my favourite agent forever . Not only she is professional but also so lovely person with all the meaning of the word and so kind always with a warm smile . Always answered my emails no matter what time it was and always made her best to help us with everything so everything is perfect for us. I’m really happy that I find and trust her about our new home and the agency as well .I’m already recommending the agency to friends that are looking for a property. Also the box we had from portico when we took the keys was so special. Thank you so much Lady and Portico , I’m really grateful .

Ira · 5 May 2022

★★★★★ 5/5

Trustpilot

Very informative

Thank you for the information and viewings. Meera and Annie were particularly pleasant to deal with!

Eleanor · 9 October 2025

★★★★★ 1/5

Trustpilot

A totally unprofessional company

A totally unprofessional company, lacking the bare minimum in politeness and communication. An inadequate check in document followed by multiple difficult communications over months. Property was not professionally cleaned and had junk left behind but Portico weren’t bothered. Whenever I called Megan was ‘too busy’ to talk and unable to call back. Rental arrears aplenty. Despite paying the management fee myself the tenant contacted me directly and I ended up managing issues. All sorts of issues with Portico. I would never use this company for any property ever again. Dodgy company.

Sarah · 28 August 2024

★★★★★ 5/5

Trustpilot

Amazing Sales Team

I deal with loads of agents on a daily basis. Claire and Caroline are amazing to work with and I always enjoy our conversations. There is always someone available to help me with what I need. Lovely sales team that always delivers.

Mike · 21 November 2024

★★★★★ 5/5

Trustpilot

I had a good overall experience with…

I had a good overall experience with Portico Ilford. When I first rented the flat, I faced some trouble with the person handling the initial paperwork, he told me I would get the keys in three weeks, but after waiting that long, it was delayed by another month. However, once everything was sorted, my experience during the tenancy was excellent.

H · 14 October 2025

★★★★★ 5/5

Trustpilot

PORTICO THE PERFECT ESTATE AGENTS Daniel Cantle and his team at the…

Daniel Cantle and his team at the Woodford Essex Branch exceeded all my expectations by milesDan in particular was very professional and was instrumental in selling a property for us quickly in Woodford Green Essex I explained I lived 200 miles away and my mother had gone into a nursing home unexpectedly leaving us with a real dilemma on our hands Dan came to our rescue and found us a firm to empty all the contents for a very very reasonable price then the same again for a Locksmith He came to meet me at the property at short notice well past 6.30 pm ,nothing was too much trouble He had all the photos and sale ect live on all major web sites within 3 days Then within another week we had over 50 offers and 22 actual viewings carried out by Dan and his team inc Bilal Ahmed who was also very professional and hard working Portico sifted through all the offers and advised us which one to go with If you could clone these guys you’d have a world full of perfect Estate AgentsWell Done Portico you have a great asset in Dan and Bilal

Debbie · 27 November 2021

★★★★★ 5/5

Trustpilot

Henry and his team at Portico have been…

Henry and his team at Portico have been brilliant over the years. The level of knowledge and guidance we received with selling and onwards purchase has been incredibly valuable. Henry and his team were available at all times to provide a wonderful service. I can not thank you enough for all that you have done for me, and all I have learnt. Thank you Henry and team at Chigwell/Woodford.

Divya · 18 February 2023

★★★★★ 5/5

Trustpilot

It came a moment when we should either…

It came a moment when we should either find another tenant or renew the current lease contract with the actual tenants. Without being into UK for quite some time, we are not cleary aware of any changes in the rental market. Uwais Malilk has been very precise in all information given to us and options we could take and is very efficient to conclude a renewal with our tenants with conditions cited before.

Dora · 19 July 2022

★★★★★ 1/5

Google

Renting from Outlook is a problem when an appliance breaks or there is an emergency. They have an online fault reporting system that no-one in the company understands, they generally ignore emails and phone calls shifting responsibility, saying it’s Danielle, the contractor, head office, the land lady who to contact etc. As a landlady myself I would NOT recommend this company as they will handover your contact details even though they are paid fees to manage repairs for tenants on behalf of the landlord. Extremely unhelpful and incompetent service. AVOID!!NegativeResponsiveness, Quality, Professionalism, Value

Paprika · 22 June 2021

★★★★★ 5/5

Trustpilot

Jade was efficient and lovely!

I had the luck to be helped by Jade from Portico, she was so efficient and understood our needs straight away. After 4 months of difficult searches we found the dream place at the second meeting with her. I would highly recommend to connect with Portico they are amazing, we now have an amazing place to live in and fitting our budget which seems to be a miracle in London in these times.Thanks again Jade!

Lila · 21 March 2022

★★★★★ 5/5

Google

Exceptional Service and Professionalism! I recently had the pleasure of working with Portico Letting Agents, and I cannot recommend them highly enough! From start to finish, the team was professional, approachable, and incredibly efficient. They made the entire process seamless and stress-free, always keeping me informed and offering valuable advice. The staff were friendly and patient, taking the time to answer all my questions and ensure I was comfortable at every step. I felt valued as a client, which is rare to find. Thank you for an excellent experience.

Bibin · 24 January 2025

★★★★★ 5/5

Trustpilot

Happy with the service

I used Portico for about 6 years to let my flat and had no problems, until the end of the last tenancy where a deposit dispute was necessary. Natalie Banton handled the case diligently and I was awarded money back which covered my expenses to set the flat right. Many thanks to Natalie. Also to Marc McIlveney in lettings office, and Mark Sivell and Michelle Ford for handling the eventual sale of the flat.

Beccy · 21 January 2022

★★★★★ 1/5

Trustpilot

Awful and unprofessional

Letting through portico Bloomsbury has been the most stressful and awful experience. They hardly ever reply to emails even when our flat had no heating for a month. Their work is inconsistent and often unprofessional. After moving out it has been over a month and we still have not received our deposit back. Property manager Charmaine Fernandes refuses to reply to emails. I’m honestly fed up of dealing with portico, I just want my deposit back so I can be done with them.

Upset · 14 September 2020

★★★★★ 5/5

Trustpilot

Really friendly and efficient staff

Really friendly and efficient staff. It’s been such an easy process from start to finish, replies to our queries were answered very quickly . All in all very good service - would reccomend.

Hywel · 17 April 2026

★★★★★ 5/5

Trustpilot

Densel has been very professional…

Densel has been very professional throughout the process, He has very good knowledge of the local area, which helped when selling our house. He has always communicated through each stage and was prompt when answering any of our questions even on his days off. Approachable and get the job done attitude which is what you need especially in the current housing climate.Will definitely recommend to friends and family!

Adam · 29 July 2022

★★★★★ 5/5

Google

Excellent service!! Thank you Michael

Toni · 12 October 2025

★★★★★ 2/5

Trustpilot

Estate agent experience was not good

Estate agent experience was not good at all, for example we travelled all the way down to London from the north to view a property we’d had an offer accepted on (having not yet seen it) and portico had agreed / arranged with the landlord. Then emailed us whilst we were on the way to say there was work being done and we could no longer see it, after much pleading and us essentially not taking a no as an answer we did manage to go, however there was so much un necessary stress through our experience securing a lease with Portico (very grateful they don’t manage our flat), wouldn’t recommend them unfortunately as they don’t show much care to the tenants involved, you feel like just another number.

Hayley · 10 November 2024

★★★★★ 1/5

Trustpilot

Retracted offer to accept longer offer but then lied about it

Unfortunately, Portico does not live up to its word in regards to some properties. I attempted to book Portico 2 Casa in Barbados for 4 nights and the offer was initially accepted by the owners. However, the owners retracted their offer when an offer came in for a longer stay. They stopped all communications and then advised that the owners were going to take the property off the market potentially due to health reasons. However, later I confirm that I was only told this so that I could stop trying to book the property. The property was then booked from November 24th through December 5th. The owners cannot say that this was already booked because it would not have allowed me to book the property from November 27th through December 1st if it was already booked previously when I was trying to book as it would have stated that it was unavailable. I think that this is very unprofessional and I was not happy about the way I was handled.

Lakeshia · 6 November 2024

★★★★★ 5/5

Trustpilot

Positive experience with Matthew of Portico

Myself and my partner moved to the Clapham area through Portico Battersea. We were managed by Matthew, who was very efficient and communicative throughout the process. We felt well supported by the Portico team and are looking forward to our time in our new property.

CHRISTIAN · 17 August 2026

★★★★★ 5/5

Google

Highly recommend Michael!

Lydia · 16 October 2025

★★★★★ 5/5

Trustpilot

Excellent customer service from Tauqeer

Excellent customer service from Tauqeer, who helped me find the perfect property. The entire process was smooth, clear, well explained, and completely stress free from start to finish.

Uthmaan · 28 April 2026

★★★★★ 5/5

Google

They helped through a long never-ending process and tried their best to finally get us the property , I would recommend , Pardeep was amazing and once it was done everything was pretty fast !

Clement · 15 August 2024

★★★★★ 5/5

Google

Would like to thank the team at Portico for finding a tenant for me very quick and everything went smooth during my old tenant and my new tenant moving in. Their professional work shows in now they deal with everthing under one roof. Thank you especially to Sean Hewitt

A · 12 October 2025

★★★★★ 5/5

Trustpilot

I have had an amazing experience here

I have had an amazing experience here. They made my move very smooth and easy, especially when I came from another country - the stress was taken away! Jodie was incredible during this experience. Thank you so much team.

Meg · 24 July 2025