Trusted Agent profile · London

Portico London reviews

4.2

★★★★★ Great

1,574 reviews across 2 platforms

254, 256, High Road Leyton, London, E10 5QN

Portico's office in London, at 254, is rated 4.2 out of 5 across 1,574 reviews on two platforms, including 446 Google reviews rated 4.4.

Google logo

4.4 / 5

446

Reviews on Google

This office

Trustpilot logo

1,128

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Erick is one of the best estate agents…

Erick is one of the best estate agents ! Right from viewing to renting out the property, Erick was extremely professional. He made sure that we were happy throughout the process, nice friendly person who dealt with all our requests. I have been to many estate agents in UK before i decided to go portico Hammersmith and most of the other estate agents don’t bother when you turn up for viewing they don’t even smile at you . I must say Erick smile made all difference. Even after we have moved in Erick is always available and responsive. We had a leak problem and within an hour Engineers were here to fix them. I highly recommend Portico Hammersmith , specially Erick . You will sure be in good hands!Erick Your smile makes all the difference in this world . Thank you once again Portico Hammersmith

Jessy · 24 June 2022

Agent replied · 16 June 2024

Dear Jessy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Emily, my property manager, has done an amazing job in pushing for repairs that have been needed for a while. She has kept well in touch with us regarding any updates and has made sure we have everything we need. Thanks Emily!

Chloe · 18 December 2024

Agent replied · 25 December 2024

Dear Chloe Franklin, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Trustpilot

Portico Leyton

I've been dealing with Portico Leyton for the last 6 months. These guys are top notch and very professional. In fact the whole team consistently over deliver which is such a pleasure to deal with. Tommy Taylor is absolutely brilliant and true to his word. Appoint this branch and you will not be disappointed.

Dean · 3 June 2024

Agent replied · 16 June 2024

Dear Dean Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! It's great to hear you are happy with the staff in this branch and speak highly of them all.Many thanksCustomer Care Team

5/5

Trustpilot

Jodie and Portico have been absolutely…

Jodie and Portico have been absolutely wonderful and extremely professional throughout the tenancy process. We really appreciate the support and hard work gone into everything. Especially from Jodie!!

Matthew · 31 July 2026

Agent replied · 24 September 2026

Dear Matthew Jordan We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Very informative

Thank you for the information and viewings. Meera and Annie were particularly pleasant to deal with!

Eleanor · 9 October 2025

Agent replied · 31 May 2026

Dear Eleanor Mark We greatly appreciate your 5-star review and the time you took to share your experience with Meera and Annie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Lady Niongo

I was looking for a property for a while because I wanted a nice place for my little baby and we had viewings with Lady Niongo. By far she is my favourite agent forever . Not only she is professional but also so lovely person with all the meaning of the word and so kind always with a warm smile . Always answered my emails no matter what time it was and always made her best to help us with everything so everything is perfect for us. I’m really happy that I find and trust her about our new home and the agency as well .I’m already recommending the agency to friends that are looking for a property. Also the box we had from portico when we took the keys was so special. Thank you so much Lady and Portico , I’m really grateful .

Ira · 5 May 2022

Agent replied · 16 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team

1/5

Trustpilot

A totally unprofessional company

A totally unprofessional company, lacking the bare minimum in politeness and communication. An inadequate check in document followed by multiple difficult communications over months. Property was not professionally cleaned and had junk left behind but Portico weren’t bothered. Whenever I called Megan was ‘too busy’ to talk and unable to call back. Rental arrears aplenty. Despite paying the management fee myself the tenant contacted me directly and I ended up managing issues. All sorts of issues with Portico. I would never use this company for any property ever again. Dodgy company.

Sarah · 28 August 2024

5/5

Trustpilot

Amazing Sales Team

I deal with loads of agents on a daily basis. Claire and Caroline are amazing to work with and I always enjoy our conversations. There is always someone available to help me with what I need. Lovely sales team that always delivers.

Mike · 21 November 2024

Agent replied · 23 December 2024

Dear MikeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Caroline and Claire a 5 star rating! Many thanksCustomer Care Team

5/5

Google

I've been dealing with Portico for the last 6 months. These guys are top notch and very professional. In fact the whole team consistently over deliver which is such a pleasure to deal with. Tommy is absolutely brilliant and true to his word. Appoint this branch and you will not be disappointed.

Dean · 5 June 2024

Agent replied · 19 June 2024

Dear Dean Mahomed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Daniel Cantle is the real estate advisor you want behind you, championing your property sale

Daniel Cantle acts as an advisor and led me through a challenging process. I also worked with Alannah who was professional, friendly and listened to every aspect of the highlights of my property.I highly recommend working with Daniel and his team, even before making the final decision to put my home on the market, Daniel went above and beyond to give me direction and even helped suggest an offer price based on comparables for a property I wanted to purchase (not in the area, nor with Portico - that was also on a Saturday evening when I was under immense pressure to offer from another estate agent in Central London).Daniel and Alannah got me an offer on my property on the second viewing and the lead was already in their database, it did not come from being on Zoopla etc., this impressed me.Daniel is the kind of estate agent you want to sell your property and have behind you to get you the very best offer. highly recommend Daniel and Alannah at Portico if you are looking to sell in the Woodford Green area.

M · 17 February 2022

Agent replied · 16 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team

5/5

Google

I’ve worked with the Leyton office and in particular Alice Franco Do Amaral on a property renovation. I appreciate Marc McIlveney for realistic advice in the initial stages, Nick (Contractor) for the work, Sonya and Grace who contributed when necessary. I appreciate Alice keeping everything on track over the course of 3months and bringing the project to completion with an airy, bright, stylish flat ready for occupancy.

M · 20 June 2023

Agent replied · 19 June 2024

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I had a good overall experience with…

I had a good overall experience with Portico Ilford. When I first rented the flat, I faced some trouble with the person handling the initial paperwork, he told me I would get the keys in three weeks, but after waiting that long, it was delayed by another month. However, once everything was sorted, my experience during the tenancy was excellent.

H · 14 October 2025

Agent replied · 31 May 2026

Dear H Singh, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sumaiya. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

5/5

Trustpilot

PORTICO THE PERFECT ESTATE AGENTS Daniel Cantle and his team at the…

Daniel Cantle and his team at the Woodford Essex Branch exceeded all my expectations by milesDan in particular was very professional and was instrumental in selling a property for us quickly in Woodford Green Essex I explained I lived 200 miles away and my mother had gone into a nursing home unexpectedly leaving us with a real dilemma on our hands Dan came to our rescue and found us a firm to empty all the contents for a very very reasonable price then the same again for a Locksmith He came to meet me at the property at short notice well past 6.30 pm ,nothing was too much trouble He had all the photos and sale ect live on all major web sites within 3 days Then within another week we had over 50 offers and 22 actual viewings carried out by Dan and his team inc Bilal Ahmed who was also very professional and hard working Portico sifted through all the offers and advised us which one to go with If you could clone these guys you’d have a world full of perfect Estate AgentsWell Done Portico you have a great asset in Dan and Bilal

Debbie · 27 November 2021

Agent replied · 16 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!Many thanks, Customer Care Team

5/5

Trustpilot

Henry and his team at Portico have been…

Henry and his team at Portico have been brilliant over the years. The level of knowledge and guidance we received with selling and onwards purchase has been incredibly valuable. Henry and his team were available at all times to provide a wonderful service. I can not thank you enough for all that you have done for me, and all I have learnt. Thank you Henry and team at Chigwell/Woodford.

Divya · 18 February 2023

Agent replied · 16 June 2024

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thanks Portico for selling my flat!

Thanks Portico for selling my flat in Acton. To Caroline, who gave me the confidence to go with them in the first place. To Claire, who was incredibly knowledgeable, kind and thoughtful throughout the whole process. To Paul and Marcela, who guided potential buyers round and listened to my feedback about their feedback. It was a team effort, personal and appreciated.

Sally · 18 September 2025

Agent replied · 24 September 2025

Dear Sally Panayiotou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team

5/5

Trustpilot

It came a moment when we should either…

It came a moment when we should either find another tenant or renew the current lease contract with the actual tenants. Without being into UK for quite some time, we are not cleary aware of any changes in the rental market. Uwais Malilk has been very precise in all information given to us and options we could take and is very efficient to conclude a renewal with our tenants with conditions cited before.

Dora · 19 July 2022

Agent replied · 16 June 2024

Dear Dora,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Jade was efficient and lovely!

I had the luck to be helped by Jade from Portico, she was so efficient and understood our needs straight away. After 4 months of difficult searches we found the dream place at the second meeting with her. I would highly recommend to connect with Portico they are amazing, we now have an amazing place to live in and fitting our budget which seems to be a miracle in London in these times.Thanks again Jade!

Lila · 21 March 2022

Agent replied · 16 June 2024

Dear Lila, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Google

Recently purchased a property through Portico (Leyton) and couldn’t be happier with the service we received, in particular Tommy. From initially introducing the house, right through to handing over the keys, he was available and present throughout. In Fact, he couldn’t have been more helpful. My family and I so excited to start this next chapter. Thank you Portico

Lynsey · 23 September 2023

Agent replied · 19 June 2024

Dear Lynsey Parkins Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I sold a house through Portico at the Walthamstow branch. …

I sold a house through Portico at the end of July 2025. My house sale had "twists and turns" - as some house sales do. I worked closely with Ed Lugg, Regional Sales Director to plan and stratagise as to how bets present each step with our potential Buyers - and we got there. Thank you Ed and Portico.

Harveen · 21 September 2025

Agent replied · 24 September 2025

Dear Harveen Gill Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team

5/5

Google

Kaitlyn Young was incredibly very helpful. Great service!

Jake · 16 October 2025

Agent replied · 16 April 2026

Dear Jake Riley-Hunte We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Trustpilot

Happy with the service

I used Portico for about 6 years to let my flat and had no problems, until the end of the last tenancy where a deposit dispute was necessary. Natalie Banton handled the case diligently and I was awarded money back which covered my expenses to set the flat right. Many thanks to Natalie. Also to Marc McIlveney in lettings office, and Mark Sivell and Michelle Ford for handling the eventual sale of the flat.

Beccy · 21 January 2022

Agent replied · 16 June 2024

Dear Beccy, Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regardsCustomer Care Team

5/5

Google

During the time that I let my flat out to a tenant I was in the very capable hands of Emily B from Portico who was always available to provide a balanced and professional service to tenant issues that arose, followed by discussion with myself around how we move forward. No dramas, just great customer service. Thank you Emily B

John · 20 June 2023

Agent replied · 19 June 2024

Dear John Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Awful and unprofessional

Letting through portico Bloomsbury has been the most stressful and awful experience. They hardly ever reply to emails even when our flat had no heating for a month. Their work is inconsistent and often unprofessional. After moving out it has been over a month and we still have not received our deposit back. Property manager Charmaine Fernandes refuses to reply to emails. I’m honestly fed up of dealing with portico, I just want my deposit back so I can be done with them.

Upset · 14 September 2020

Agent replied · 16 June 2024

Thanks for providing more details. We have escalated your issue and will get one of the team to get back to you as soon as possible.

5/5

Google

Deniz from Portico Estate Agents in Leyton helped me to find my new flat. He responded very quickly to any questions I had and was incredibly helpful. With his wonderful assistance, the entire process went smoothly and was hassle-free. Thank you again Deniz and to everyone at Portico Estate Agents Leyton.

Recep · 16 November 2025

Agent replied · 16 April 2026

Dear Recep Hizal We greatly appreciate your 5-star review and the time you took to share your experience with Deniz. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Portico's Google reviews

Questions about Portico London

How many reviews does Portico London have?

Portico's London office has 1,574 reviews across two platforms: 446 on Google, 1,128 on Trustpilot (across the whole business).

What is Portico London's rating?

Portico London is rated 4.2 out of 5 across all 1,574 reviews, and 4.4 out of 5 on Google from 446 reviews.

Where is Portico's London office?

Portico London, 254, 256, High Road Leyton, London, E10 5QN.

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