Portico reviews

★★★★★ 1/5

Trustpilot

As a landlord Portico are the worst

As a landlord Portico are the worst. Every month deductions are made from rental payments with any explanation or prior agreement. Statements are indecipherable. Trying to navigate Portico's opaque processes is like dealing with a deceptive bunch of criminal thieves. They are dishonest and the absolute worst of the worst. I pay 11.5% for management + Premier Service (???) and receive nothing. Reserve funds are held for years with no interest paid?? Total scammers

Harassed · 13 April 2026

★★★★★ 5/5

Trustpilot

Best selling agents around

Caroline and the team at Portico were amazing when it came time for us to sell our house in the area. Paul worked diligently to bring the best buyers to the property, and we had four offers within the first ten days. Caroline then took over the process and worked tirelessly to bring the chain together, chasing both the buyers and solicitors to keep things moving and responding to our requests quickly and cheerfully. She knows the area and the local market extremely well and I would not hesitate to use her again.

UStoUK · 10 August 2024

★★★★★ 1/5

Trustpilot

Poor

On moving into the property we were not issued an inventory report even after multiple chaser email we never even received a response. There were items of the property that never functioned when we moved in, such as radiators and dishwasher, and even after multiple mails asking for them to be fixed there was no response and left broken throughout. On leaving the property Portico deducted a large amount of our deposit for items that were pre-existing when we moved in and sent across the inventory report that we had never seen and the report was massively missing documenting a large amount of damage that was already at the property. Response time of agents was poor and any call we made we not answered or replied. Would not recommend or ever use again.

Cameron · 19 July 2024

★★★★★ 4/5

Trustpilot

Received offer for my flat quickly and…

Received offer for my flat quickly and Sean and his team arranged everything very smoothly and efficiently

Gary · 19 May 2026

★★★★★ 5/5

Google

Over the years I have used various estate agents and I can honestly say that my experience with Portico has exceeded all the others with their efficiency, organisation, management and personal service. Abbie has been proactive consistently …

Marie · 16 October 2025

★★★★★ 5/5

Trustpilot

Annaliese is the best

Annaliese is the best - I couldn't do without her at Portico.

Mr · 15 May 2026

★★★★★ 5/5

Trustpilot

Thank you so much Abbie

Thank you so much Abbie for all your help and advise I have been dealing with a lady at this branch in Leyton she has made this so easy and helped me all the way through

Lesley · 14 October 2025

★★★★★ 1/5

Google

I had one of the worst rental experiences ever with this estate agent company. From the beginning, communication was inconsistent and unprofessional, but things became truly unacceptable once I moved out. The landlord, supported by the agency, behaved rudely and even resorted to threatening comments regarding my deposit. No tenant should be made to feel intimidated or worried about losing their deposit without proper justification. The experience was stressful, disappointing, and far from what you would expect from a company claiming to offer “professional services.” I strongly advise anyone considering renting through this agency to think twice. There are plenty of other companies out there that treat tenants with respect and follow fair procedures, this one is definitely not among them.

Tatiana · 16 November 2025

★★★★★ 1/5

Trustpilot

Dire customer service for landlords

Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.

Laura · 11 November 2025

★★★★★ 5/5

Trustpilot

Positive experience

Myself & my partner had a positive experience with Tauqeer & James at Portico. He was great in taking the time to show us the properties available and make the process less stressful overall. He was knowledgable and patient which made the entire process much more enjoyable. Special thanks to Tauqeer, James & the team for all the hard work they do.

Zahrah · 20 November 2024

★★★★★ 5/5

Trustpilot

My experience with Portico was great

My experience with Portico was great, I wouldn’t go with any other real estate agent. Paul helped me through all the process of buying my first property and from the first viewing to any other detail he has been very professional and helpful, Caroline and Gareth as well supported a lot with my questions and any other requirements. All the team is without a doubt something you would like to have to back you up when getting through the process of buying a flat.

Andrea · 17 July 2026

★★★★★ 5/5

Google

Portico have assisted me with both a purchase and sale over the last few years, and I can only say good things about them. Portico offer excellent service at a fair price. Credit to Tommy who provided very good advice on my recent sale which resulted in a quick transaction at a price I was happy with. Bilal and Kelsee made the latter stages of the process very straight forward and were always to contact. Finally, thanks to Spencer who on both the sale and purchase side has always been very professional and supportive. Thanks all and maybe one day we will meet again given i am not moving too far!

George · 22 December 2023

★★★★★ 5/5

Google

I've just completed a purchase with Portico and would highly recommend them to anyone else buying in the area. The team that I was in contact with (Bilal, Tommy and Kelsee) were excellent throughout the whole process - available, checking in with me regularly, chasing anything that was outstanding, they were great. I'd like to direct particular thanks to Tommy, who showed me round the property in the first place, gave me good and honest advice on the day and was consistently reassuring, friendly and responsive throughout. Thanks so much.

Peter · 22 December 2023

★★★★★ 5/5

Trustpilot

Just a great group of people

Just a great group of people, really helpful throughout the process, really recommend them for buying or selling your property especially Gurtegh he is a legend!

Zachary · 26 August 2026

★★★★★ 5/5

Google

Currently renting with Portico Leyton and I have had the pleasure of being looked after by Emily B. We have been renting for the last year and unfortunately one of our flatmates is moving out but Emily has been great with making the process of finding a replacement very easy and very accommodating to our situation. Outside of this, we have always been looked after well and any issues we’ve had have been resolved swiftly.

Tom · 21 March 2024

★★★★★ 5/5

Trustpilot

Friendly staff and smooth process

Friendly staff and smooth process. Jodie was very helpful.

Theo · 27 April 2026

★★★★★ 5/5

Google

I have had some very bad experiences with real estate agents in the past. However, my entire experience with Emilly, could not have been further from my past experiences. She was very clear, kind and knowledgeable at all times. I had prompt and timely replies to emails and calls which were always very beneficial. I would recommend portico leyton to others in the future, purely based on how helpful Emily has been!

Luc · 20 April 2024

★★★★★ 1/5

Trustpilot

Genuinely couldn’t be worse

Even 1* is too generous for Portico. I initially wrote multiple paragraphs detailing their continuous incompetencies and failings throughout my 5 year tenancy, but I will just say this- I cannot stress enough how nothing is ever easy or straightforward with this company. Their lack of respect and complete disregard towards my flatmates and I was astounding at times, and I dreaded having to try and communicate with them anytime the need arose. If you are looking to rent, l implore you to look elsewhere.

ER · 10 October 2025

★★★★★ 1/5

Trustpilot

Appalling

I'm at a loss for words at how incompetent Portico Dulwich have been managing our property. Months waiting for maintenance works to be arranged, rude, dishonest... I didn't think it was possible for a company to care this little about doing a job to even a basic level. Avoid at all costs.

Chris · 29 May 2026

★★★★★ 5/5

Trustpilot

Matt was incredibly helpful and…

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

Ellie · 19 February 2026

★★★★★ 5/5

Google

Portico Estate Agents done a great job with selling for 2 executers that did not always see things from the same perspective. They were great mediators and was always helpful when I needed information. They found a buyer in a reasonable amount of time and remained with the process straight through to completion!! I want to thank Spencer Ferguson, Bilal, Kelsee and the rest of the team in Leyton for all of their hard work and commitment to the sale of our property. Thank you, it is greatly appreciated!:)

B · 24 August 2023

★★★★★ 5/5

Google

We bought a 4 bad home in Stratford area through Portico and dealt with Tommy during the process. Tommy was approachable, knowledgeable and transparent throughout the whole process. It took around 4 months to buy the place as there was a hold up in selling our flat through a different estate agent. However Tommy was always on hand to answer any queries and checked in regularly throughout the process. We really appreciated this. He also gave us loads of advice both before and after we moved in which has been a huge help. A really great service- thank you Portico and in particular Tommy.

Alex · 24 August 2023

★★★★★ 1/5

Trustpilot

This review is for both the Walthamstow…

This review is for both the Walthamstow and Woodford office. If I could give these people 0 stars I absolutely would. They have zero accountability, only give you empty “apologies” by basically going “sorry this happened but you’re to blame“ in short, and are run by people sharing a singular brain cell among them all when you ask them what 2+2=.I had a viewing arranged for the 22nd of July at one of their properties at 09:45. This wasn’t a group viewing, this was a viewing for myself and my partner only. My partner and I kept the person who texted us the appointment details, William Turner, in the loop, informing him that we were lost at 9:51, because we're not local to the area. We found the property minutes later, as we weren’t far at all, and got directions from locals (we’re talking 2 minutes away maximum).I tried giving the mobile number William Turner texted me the appointment details from, but it was a text-only service. I then called the office that informed me of the property viewing, since my first ever interaction with them was over the phone ending in a 2110 number, which differs from their 5255 number, and despite having rung them many times, and speaking to the receptionist 3-4 times, telling me that the agent must be late and she was trying to get in touch with them, I heard nothing back. At no point did that 2110 number call me back, nor did the agent who was doing the viewing, who happened to be William Turner himself. During that time I even called the current tenant, because they put their mobile number over their door bell because it didn’t work, and he said that only the agent had the key, so he couldn’t help us.After waiting for 60-90 minutes my partner and I left, and I filed a written complaint, packed with screenshots and timestamps. I originally emailed the Woodford office because that’s where the 2110 number went back to (went on Portico’s website and cross-referenced the number that way). It was then forwarded over to the Walthamstow office, which took them 2.5 weeks to properly go over my complaint with me. Was there really any point though? No.I was gaslit by Sean Hewitt, where he said it was my fault for ringing the wrong office when I didn’t even know a Walthamstow office existed until I cross-referenced the 2110 phone number on their website, AFTER I left the property. He also said I wasn’t there, and William was there until after 11, there was nobody standing there. The only thing that struck me as weird was that someone was in their car for about 30 minutes on their phone, and then they left. Sean Hewitt seems to be of the understanding that I’m supposed to know what William Turner looks like after a single phone call and a single text from Portico, and that I should’ve tapped the invisible man standing out in front of the property to ask if they were him, yes, the invisible man, because again, no one was there, and when I said that Sean Hewitt still insisted I should’ve spoken to whoever was standing outside the property. Again, there was nobody there.When I asked why the receptionist at Woodford didn’t direct me to the right place, even though she had the details of the flat, of the viewing and of the agent on her system, he just said that because it wasn’t “his office’s” receptionist he couldn’t do anything, and could just inform Woodford to direct people to the right branch in the future. When I asked why William Turner never queried where we were after 10-20 minutes of not seeing us at the building, because apparently I wasn’t there, he said that he had other people to tend to, and made a big deal that my partner and I were 7 minutes late. I'm sorry that we aren't local to the area, Sean. At least we had the basic human decency to text William Turner to let him know we were lost.Sean Hewitt gave me nothing but pathetic “sorry but you didn’t do this or that” apologies, if that’s what you want to call them, and refused to reimburse my partner’s Zipcar journey, as we came from Bow. The fact that he even suggested he would see if there are other appropriate properties and would handle my query personally made me laugh, because not even if hell froze over would I ever consider renting from Portico after this.I will be visiting the office, and I will be singling William Turner out, and I will be sending my outgoing calls log to Portico once it’s available from my provider come the 17th of August so they can see, point blank, all the calls I got from their company, because to, in essence, be called a liar is completely unacceptable. Never deal with this company to any extent.

Anna · 8 August 2023

★★★★★ 5/5

Trustpilot

Letting flats

Letting flatsWe have dealt with Portico for many years. They are now part of a much larger organisation. it is therefor important to have a good contact at the local office. The head of letting Tameen Shahid has been absolutly brilliant dealing with all the queries and paperwork involved in lettings today. Thank you.Tim THC ltd

Timothy · 15 November 2024