Portico London reviews

★★★★★ 1/5

Trustpilot

Genuinely couldn’t be worse

Even 1* is too generous for Portico. I initially wrote multiple paragraphs detailing their continuous incompetencies and failings throughout my 5 year tenancy, but I will just say this- I cannot stress enough how nothing is ever easy or straightforward with this company. Their lack of respect and complete disregard towards my flatmates and I was astounding at times, and I dreaded having to try and communicate with them anytime the need arose. If you are looking to rent, l implore you to look elsewhere.

ER · 10 October 2025

★★★★★ 5/5

Trustpilot

Matt was incredibly helpful and…

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

Ellie · 19 February 2026

★★★★★ 5/5

Google

Portico Estate Agents done a great job with selling for 2 executers that did not always see things from the same perspective. They were great mediators and was always helpful when I needed information. They found a buyer in a reasonable amount of time and remained with the process straight through to completion!! I want to thank Spencer Ferguson, Bilal, Kelsee and the rest of the team in Leyton for all of their hard work and commitment to the sale of our property. Thank you, it is greatly appreciated!:)

B · 24 August 2023

★★★★★ 5/5

Google

We bought a 4 bad home in Stratford area through Portico and dealt with Tommy during the process. Tommy was approachable, knowledgeable and transparent throughout the whole process. It took around 4 months to buy the place as there was a hold up in selling our flat through a different estate agent. However Tommy was always on hand to answer any queries and checked in regularly throughout the process. We really appreciated this. He also gave us loads of advice both before and after we moved in which has been a huge help. A really great service- thank you Portico and in particular Tommy.

Alex · 24 August 2023

★★★★★ 1/5

Trustpilot

This review is for both the Walthamstow…

This review is for both the Walthamstow and Woodford office. If I could give these people 0 stars I absolutely would. They have zero accountability, only give you empty “apologies” by basically going “sorry this happened but you’re to blame“ in short, and are run by people sharing a singular brain cell among them all when you ask them what 2+2=.I had a viewing arranged for the 22nd of July at one of their properties at 09:45. This wasn’t a group viewing, this was a viewing for myself and my partner only. My partner and I kept the person who texted us the appointment details, William Turner, in the loop, informing him that we were lost at 9:51, because we're not local to the area. We found the property minutes later, as we weren’t far at all, and got directions from locals (we’re talking 2 minutes away maximum).I tried giving the mobile number William Turner texted me the appointment details from, but it was a text-only service. I then called the office that informed me of the property viewing, since my first ever interaction with them was over the phone ending in a 2110 number, which differs from their 5255 number, and despite having rung them many times, and speaking to the receptionist 3-4 times, telling me that the agent must be late and she was trying to get in touch with them, I heard nothing back. At no point did that 2110 number call me back, nor did the agent who was doing the viewing, who happened to be William Turner himself. During that time I even called the current tenant, because they put their mobile number over their door bell because it didn’t work, and he said that only the agent had the key, so he couldn’t help us.After waiting for 60-90 minutes my partner and I left, and I filed a written complaint, packed with screenshots and timestamps. I originally emailed the Woodford office because that’s where the 2110 number went back to (went on Portico’s website and cross-referenced the number that way). It was then forwarded over to the Walthamstow office, which took them 2.5 weeks to properly go over my complaint with me. Was there really any point though? No.I was gaslit by Sean Hewitt, where he said it was my fault for ringing the wrong office when I didn’t even know a Walthamstow office existed until I cross-referenced the 2110 phone number on their website, AFTER I left the property. He also said I wasn’t there, and William was there until after 11, there was nobody standing there. The only thing that struck me as weird was that someone was in their car for about 30 minutes on their phone, and then they left. Sean Hewitt seems to be of the understanding that I’m supposed to know what William Turner looks like after a single phone call and a single text from Portico, and that I should’ve tapped the invisible man standing out in front of the property to ask if they were him, yes, the invisible man, because again, no one was there, and when I said that Sean Hewitt still insisted I should’ve spoken to whoever was standing outside the property. Again, there was nobody there.When I asked why the receptionist at Woodford didn’t direct me to the right place, even though she had the details of the flat, of the viewing and of the agent on her system, he just said that because it wasn’t “his office’s” receptionist he couldn’t do anything, and could just inform Woodford to direct people to the right branch in the future. When I asked why William Turner never queried where we were after 10-20 minutes of not seeing us at the building, because apparently I wasn’t there, he said that he had other people to tend to, and made a big deal that my partner and I were 7 minutes late. I'm sorry that we aren't local to the area, Sean. At least we had the basic human decency to text William Turner to let him know we were lost.Sean Hewitt gave me nothing but pathetic “sorry but you didn’t do this or that” apologies, if that’s what you want to call them, and refused to reimburse my partner’s Zipcar journey, as we came from Bow. The fact that he even suggested he would see if there are other appropriate properties and would handle my query personally made me laugh, because not even if hell froze over would I ever consider renting from Portico after this.I will be visiting the office, and I will be singling William Turner out, and I will be sending my outgoing calls log to Portico once it’s available from my provider come the 17th of August so they can see, point blank, all the calls I got from their company, because to, in essence, be called a liar is completely unacceptable. Never deal with this company to any extent.

Anna · 8 August 2023

★★★★★ 5/5

Trustpilot

Letting flats

Letting flatsWe have dealt with Portico for many years. They are now part of a much larger organisation. it is therefor important to have a good contact at the local office. The head of letting Tameen Shahid has been absolutly brilliant dealing with all the queries and paperwork involved in lettings today. Thank you.Tim THC ltd

Timothy · 15 November 2024

★★★★★ 5/5

Google

Excellent Service from [Gurveer Birring- PORTICO] Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5) TheGurveer Birring demonstrated an impressive understanding of the local rental market. They listened attentively to my preferences and requirements, and then presented me with a range of suitable options. Their extensive portfolio of available houses showcased their expertise in matching tenants with the right property. Moreover, the Gurveer Birring was transparent and honest in their dealings. They provided all the necessary information about the house, including its condition, amenities, and rental terms. They also ensured that the rental agreement was fair and comprehensive, addressing all important aspects. Throughout the tenancy application and screening process, the letting agent maintained a high level of professionalism. They conducted thorough background checks, verifying my references and employment details promptly. This attention to detail reassured me that they prioritize finding responsible tenants and maintaining a harmonious landlord-tenant relationship. I was particularly impressed with their efficiency and organization. They facilitated the house viewing process smoothly, arranging convenient appointment times and providing detailed information about each property. When it came to the paperwork and legal formalities, they guided me through every step, making it a stress-free experience. Their dedication, expertise, and commitment to customer satisfaction set them apart. I highly recommend them to anyone in search of a reliable letting agent for their house rental needs. I would like to extend my sincere appreciation to the entire team at [Gurveer Birring - Portico] for their exceptional service. They have exceeded my expectations, and I will definitely seek their assistance again in the future. Thank you for making my house renting experience a positive one!

Ch · 25 July 2023

★★★★★ 5/5

Google

A big shout out to Gurveer and Jack. If anyone wants the definition of fantastic customer service, it would be their names. Honest, transparent and exceptionally great people to work with. You both are an asset to Portico and I hope that this review will help you to grow and develop in your career. It was a pleasure dealing with you and thank you both so much for the continued support to help my partner and I to find a flat. 5 starts is not enough!

Mehran · 25 July 2023

★★★★★ 5/5

Trustpilot

Perfect Portico experience!

We bought and sold our flat in W3 through Portico Askew Road. I couldn't recommend Portico enough for their years of expertise and hard working team. Caroline, Marcela, Paul and Claire did a brilliant job of selling our flat recently and were incredibly supportive with our move to a house in Acton. Such a warm and friendly team. They always pick up the phone, are brilliant at communicating and updating and make excellent valuations. Thank you Portico team.

Susie · 18 September 2025

★★★★★ 1/5

Google

Portico are an absolute disaster, both as a tenant and a landlord. Under no circumstances should you go anywhere near Portico. I was a tenant in a property that was managed by Portico on behalf of the landlord for 7 years. During that time, through neglect, they caused thousands of pounds of damage to the property that I was renting. I notified them of a ceiling leak in the bathroom and it took over three years to repair; what started as a small, occasional drip turned into an essentially open conduit, riddled with black mould, every time it rained. Other works, major and minor, were either botched or simply ignored. IF YOU ARE A LANDLORD and want a property manager who will take care of your asset, steer clear. Portico will literally allow your property to rot without lifting a finger. It was after the tenancy that they revealed themselves, however. I've been renting properties in London since the late 90s; I remember the bad old days, when landlords treated deposits as bonus rent and estate agents tried everything they could to scam customers out of every cent. I thought the bad old days were receding, but no; they're still here at Portico. Portico did not cancel the direct debit for my rent, and collected three extra months of rent after I had moved out. When challenged on this, they returned some of it. The rest of it I had to fight tooth and nail for. Over the course of conversations with three different Portico employees (Jack Wackett, Abbie Smith, and Uwais Malik, all in the Leyton branch) they came up with escalatingly absurd reasons why they couldn't return it, including: * I had been the tenant of the property for the month after I had moved out, and they needed to withhold money for that * They accidentally sent the money to the landlord and needed to get it back from her before they could return it to me * They wanted to withhold it to cover cleaning costs (this was after I had already taken them through TDS to get my deposit back) In the end, I had to take them through small claims court; days after I filed they mysteriously found the money and sent it back to me. It is my belief that they never would have done had I not started a legal proceeding. Look: I'm not new, I know how estate agents in London work. You're never going to get one that spares no cost to give good service or proactively steps up to manage issues in advance. Best case scenario they leave you alone. Worst case scenario they let your property rot around you and then steal from you at the end of the tenancy. Portico are the worst case scenario. It doesn't matter how nice the property they show you is, or how competitive their managed service rates are. Run, don't walk.

Josh · 24 August 2025

★★★★★ 5/5

Google

We recently worked with Mike on the purchase of our new home. Mike was our first point of contact with Portico - we were impressed with his professionalism and empathy. He was efficient at helping arrange a second viewing and he gave us all the information and time we needed to make a considered decision - we did not feel rushed or pressured at all. We also worked with Kelsee who was brilliant at picking up the process once the offer was accepted. Her emails were very friendly and helped us feel we had a reliable point of contact throughout the process all the way to completion.

Charlotte · 20 June 2023

★★★★★ 5/5

Google

Joel was an excellent point of contact at Portico from viewing properties to moving in! Friendly, prompt and comprehensive communication throughout the process, would recommend.

Ailbhe · 16 October 2025

★★★★★ 5/5

Trustpilot

Huge thanks to Portico Property and…

Huge thanks to Portico Property and Laura Gomes for a highly efficient and personal service as we navigated the difficult task of finding and renting an apartment from Australia. Laura's professionalism, commitment and courtesy throughout the process was most impressive and ensured a very smooth and excellent result for us. We highly recommend her and Portico Properties.

Denis · 3 March 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Start to Finish

Caroline and her team provided outstanding service in selling our flat. From the initial valuation to securing an offer within 48 hours, their efficiency was impressive. They organized 6 viewings quickly, and their professional photography and prompt listing process kept everything moving smoothly. Caroline's willingness to work outside normal hours and her team's dedication made what could have been a stressful experience completely hassle-free. Highly recommend for anyone looking to sell their property!

Victoria · 17 April 2025

★★★★★ 5/5

Google

Very friendly and officiant staff all round. Abbie is an excellent manager. No complaints. I highly recommend . 😋 👍 …

Dale · 16 November 2025

★★★★★ 5/5

Trustpilot

Tommy (The Tank) Taylor

Me and My girlfriend have been looking for our first property together for a while now. Over a period of a few months, we had put offers in for several properties. Unfortunately, we were not successful with any of them, and the process was becoming stressful for us both. (Enters Tommy Taylor on his white horse) I went into the branch in Leyton to enquire about any new properties that might of come available to view. I met Tommy, he sat me down and took the time to understand what me and my partner were looking for in our first home. He made it clear right away that he was not going to waste our time by showing us every property on their books. We viewed a couple of properties with Tommy, it was clear that he knew what we wanted in a home, he took his time to talk to us, to get to know us, and understand our tastes and values are. Within less than two weeks Tommy found us our first home together that ticked all our boxes. From start to finish the process was quicker than expected with Tommy, Bill and the team at Portico Leyton. The team have been brilliant. They made the process very easy for us and provided very good recommendation with Brokers and Solicitors who they work closely with and trust. If you are looking to sell or buy a property, go into Portico Leyton, and ask for Tommy.

Alastair · 24 March 2023

★★★★★ 5/5

Trustpilot

It was a pleasure working with Matt and…

It was a pleasure working with Matt and the team at Portico.

Clare · 20 January 2026

★★★★★ 5/5

Trustpilot

Matt was fantastic

Matt was fantastic, would highly recommend

Hamish · 7 March 2026

★★★★★ 1/5

Trustpilot

1 year ago I rented a flat in Leyton… (Deposit troubles)

Last year I rented a flat in Leyton through an agency called Outlook. It was the worste estate agency I've ever dealt with in 14 yrs I've been renting in London. If you want details of what happened, I wrote 3 bad reviews about them (1 per accident).Outlook has been now absorbed by Portico but things haven't improved. They actually got worse. I left the flat in Leyton at the end of my 1 year contract because the landlady decided to sell the flat. My last day in the flat was the 20th of November (Sunday). Emily who works for Portico now (and was previously working for Outlook) told me and my ex flatmate that they would have inspected the flat on the following Friday (25th), send the report to the Landlady and if everything was fine give us our deposit back. Today is the 5th of December, the landlady did not receive any report, Emily is ignoring my multiple emails and ghosting my ex flatmate on the phone. God knows if and when we will see our deposit back. It shouldn't be like this at all. First of all, they shouldn't ignore us like this. Also, by now they should have at least send the report tonthe landlady. We need our deposit back since we left the place immaculate and the deposit is in a protection scheme. If you are honest people like us, avoid this agency like the plaugue.

Antonio · 6 December 2022

★★★★★ 5/5

Trustpilot

Definitely recommend using this agent

Definitely recommend using this agent, Thank you to James he was amazing in renting out my property and thank you to Tauqeer in finding me my tenants so quickly. They have been very helpful and have answered all of my questions so quickly and with lots of information.

K · 20 November 2024

★★★★★ 5/5

Trustpilot

We sold our family home via Daniel…

We sold our family home via Daniel Cantle and his team at Portico and they have been an absolute dream to deal with. Daniel is very thorough, knowledgeable and extremely professional and although we lost a buyer whilst we took and age to find a property to purchase there was no pressure on his part. Estate agents don't always have a good reputation but Daniel is one of the good ones and we considered him to be more of an advisor than a salesperson.Can't recommend him and his team highly enough.

Lee · 30 November 2022

★★★★★ 5/5

Google

Jack has been fantastic with helping us to move into our property. I would recommend using Portico

Funkeye · 16 November 2025

★★★★★ 5/5

Trustpilot

FANTASTIC SUPPORTIVE SERVICE

We had a lot of help from these guys, Caroline is fantastic, really would not have happened without her. Thank you so much.

JOHNNY · 17 September 2025

★★★★★ 1/5

Trustpilot

Portico is Uncaring and Incompetent

My experience with Portico Bloomsbury was ok for most of my tenancy but it was utterly terrible at the end. At the beginning of my tenancy Portico was quite helpful and well organised. However, at some point they had been acquired by a larger company and then the quality in service fell to a shocking level.When my tenancy in Euston was coming to an end I had organised a separate company to clean the flat the day after my tenancy had ended. Portico agreed to this and said that they would leave the key in a box outside Portico for the cleaners to pick up. They failed to do this and I got charged anyway because the cleaners had to wait for a long time as no one showed up to the office when it was supposed to open. I then had to argue with Portico to say that I should not have to pay for cleaning anymore because I had sorted it out and it was Porticos fault that no cleaning actually happened. They agreed and accepted their mistake, but this should not have happened in the first place.Prior to this, my calls were being consistently ignored by Portico for hours when I was trying to sort out and understand what I was supposed to do in order to properly vacate the property. I even went to Portico in person to talk to them as they kept saying that they were busy, they simply did not care as I was no longer paying money due to me moving out.After that terrible turn of events happened the matter of the deposit began. Initially they attempted to charge me for cleaning despite them already agreeing that they would cover it as it was their fault. They also tried to charge me for missing items, which were clearly visible in photos on the Check-in and Check-out documents which they had provided themselves. They tried to charge me for a broken door which was low-quality, cheap and several decades old. They did this despite my reporting it to Portico stating that it was broken before the end of the tenancy, which they had an obligation to fix free of charge. They attempted to charge me for leaving items behind which all were present in the flat when I moved in and was present in the check-in photos which they provided themselves.All of these charges I got removed but it took a staggering 50 days of emailing and having to repeat myself to them over and over again. The incompetence was astounding. They could not even properly compare documents which they provided as evidence to charge me with. I had to sort through them, evidence the truth and present it to them when the burden of proof was on them as they were the ones making the claims. They were charging ridiculous prices for the things that they were claiming. For example, for a cheap old plywood door they said that it would cost us £375 (approx) to get it repaired and that this was actually only half of the price!I would not recommend Portico - Bloomsbury to anyone. It is a terrible organisation, it does not care about it's tenants and behaves in an unprofessional way due to the incompetence of its staff.

Ralph · 3 November 2022