Portico London reviews

★★★★★ 5/5

Google

Recently purchased a property through Portico (Leyton) and couldn’t be happier with the service we received, in particular Tommy. From initially introducing the house, right through to handing over the keys, he was available and present throughout. In Fact, he couldn’t have been more helpful. My family and I so excited to start this next chapter. Thank you Portico

Lynsey · 23 September 2023

★★★★★ 5/5

Trustpilot

I sold a house through Portico at the Walthamstow branch. …

I sold a house through Portico at the end of July 2025. My house sale had "twists and turns" - as some house sales do. I worked closely with Ed Lugg, Regional Sales Director to plan and stratagise as to how bets present each step with our potential Buyers - and we got there. Thank you Ed and Portico.

Harveen · 21 September 2025

★★★★★ 5/5

Google

Kaitlyn Young was incredibly very helpful. Great service!

Jake · 16 October 2025

★★★★★ 5/5

Trustpilot

Happy with the service

I used Portico for about 6 years to let my flat and had no problems, until the end of the last tenancy where a deposit dispute was necessary. Natalie Banton handled the case diligently and I was awarded money back which covered my expenses to set the flat right. Many thanks to Natalie. Also to Marc McIlveney in lettings office, and Mark Sivell and Michelle Ford for handling the eventual sale of the flat.

Beccy · 21 January 2022

★★★★★ 5/5

Google

Huge thanks to Portico for making our move from Ireland to London so easy! Doing everything remotely was surprisingly stress-free. Our agent, Dom, was fantastic, always reachable, super friendly, and quick to clear up any questions we had along the way. Couldn't recommend them enough!

Sorcha · 12 September 2026

★★★★★ 1/5

Trustpilot

Awful and unprofessional

Letting through portico Bloomsbury has been the most stressful and awful experience. They hardly ever reply to emails even when our flat had no heating for a month. Their work is inconsistent and often unprofessional. After moving out it has been over a month and we still have not received our deposit back. Property manager Charmaine Fernandes refuses to reply to emails. I’m honestly fed up of dealing with portico, I just want my deposit back so I can be done with them.

Upset · 14 September 2020

★★★★★ 5/5

Google

During the time that I let my flat out to a tenant I was in the very capable hands of Emily B from Portico who was always available to provide a balanced and professional service to tenant issues that arose, followed by discussion with myself around how we move forward. No dramas, just great customer service. Thank you Emily B

John · 20 June 2023

★★★★★ 5/5

Google

Deniz from Portico Estate Agents in Leyton helped me to find my new flat. He responded very quickly to any questions I had and was incredibly helpful. With his wonderful assistance, the entire process went smoothly and was hassle-free. Thank you again Deniz and to everyone at Portico Estate Agents Leyton.

Recep · 16 November 2025

★★★★★ 5/5

Google

Fantastic service beginning to end. Bilal and Kelsee were proactive in managing the progression of my sale and purchase and were always on hand to assist and answer any questions. Spencer and Tommy were also proactive and delivered amazing customer service from the moment I listed my property and made an offer.

Mark · 22 December 2023

★★★★★ 5/5

Trustpilot

Really friendly and efficient staff

Really friendly and efficient staff. It’s been such an easy process from start to finish, replies to our queries were answered very quickly . All in all very good service - would reccomend.

Hywel · 17 April 2026

★★★★★ 5/5

Google

We have dealt with Portico for many years and most recently with Alice Amaral at Portico's office, who deals with the numerous property repair issues that crop up regularly at the various property rentals that Portico overlooks. We have found Portico and in particular Alice to be extremely professional with closing open issues and keeping both Landlord and tenant fully informed of progress until the issue gets fully resolved.

Rachel · 20 June 2022

★★★★★ 5/5

Google

My experience with Portico was excellent from the visit to the moment they gave me my key. I particularly would like to thank Michelle who has been amazing following my case. She has been a precious help to guide me through my first buy and I really appreciate the time she has spent on the phone with me when I needed advise. She is definitely a super star !

Camille · 20 June 2022

★★★★★ 5/5

Trustpilot

Densel has been very professional…

Densel has been very professional throughout the process, He has very good knowledge of the local area, which helped when selling our house. He has always communicated through each stage and was prompt when answering any of our questions even on his days off. Approachable and get the job done attitude which is what you need especially in the current housing climate.Will definitely recommend to friends and family!

Adam · 29 July 2022

★★★★★ 5/5

Google

Alice Amaral is by far the best property manager I have ever worked with she is absolutely dedicated to helping solve any problems in the fastest way possible. She really does go above and beyond in every way and will always be professional and polite. A real asset to Portico five stars from me in every way ⭐️⭐️⭐️⭐️⭐️

Mark · 20 June 2023

★★★★★ 2/5

Trustpilot

Estate agent experience was not good

Estate agent experience was not good at all, for example we travelled all the way down to London from the north to view a property we’d had an offer accepted on (having not yet seen it) and portico had agreed / arranged with the landlord. Then emailed us whilst we were on the way to say there was work being done and we could no longer see it, after much pleading and us essentially not taking a no as an answer we did manage to go, however there was so much un necessary stress through our experience securing a lease with Portico (very grateful they don’t manage our flat), wouldn’t recommend them unfortunately as they don’t show much care to the tenants involved, you feel like just another number.

Hayley · 10 November 2024

★★★★★ 5/5

Google

Great experience buying with Portico (Leyton office). From start to finish, the entire teams care & commitment towards the transaction for both parties was evident. Responsive communication, knowledgable, always friendly & professional. Special shoutout to Tommy, Daniel & Julia for your help on this one.

Jen · 11 July 2025

★★★★★ 1/5

Trustpilot

Retracted offer to accept longer offer but then lied about it

Unfortunately, Portico does not live up to its word in regards to some properties. I attempted to book Portico 2 Casa in Barbados for 4 nights and the offer was initially accepted by the owners. However, the owners retracted their offer when an offer came in for a longer stay. They stopped all communications and then advised that the owners were going to take the property off the market potentially due to health reasons. However, later I confirm that I was only told this so that I could stop trying to book the property. The property was then booked from November 24th through December 5th. The owners cannot say that this was already booked because it would not have allowed me to book the property from November 27th through December 1st if it was already booked previously when I was trying to book as it would have stated that it was unavailable. I think that this is very unprofessional and I was not happy about the way I was handled.

Lakeshia · 6 November 2024

★★★★★ 5/5

Trustpilot

Positive experience with Matthew of Portico

Myself and my partner moved to the Clapham area through Portico Battersea. We were managed by Matthew, who was very efficient and communicative throughout the process. We felt well supported by the Portico team and are looking forward to our time in our new property.

CHRISTIAN · 17 August 2026

★★★★★ 5/5

Trustpilot

Excellent customer service from Tauqeer

Excellent customer service from Tauqeer, who helped me find the perfect property. The entire process was smooth, clear, well explained, and completely stress free from start to finish.

Uthmaan · 28 April 2026

★★★★★ 5/5

Google

Portico, especially Alice Amaral our property manager, have been excellent. We received a very generous gift package when we moved in. We discovered some maintenance issues and Alice has done an excellent job to work in liaison with our landlord to get our issues fixed as soon as possible. Overall very kind and informative.

Daisy · 20 June 2023

★★★★★ 5/5

Google

Portico have been fantastic with our rental property. Jade was incredibly efficient and bent over backward helping us sort the paperwork and logistics before we moved in. Since we moved, Alice Amaral has been fantastic. She’s always really responsive and informative and works her hardest to get things sorted for us asap. Thanks guys!

Dawn · 20 June 2023

★★★★★ 5/5

Google

Just moved in to our beautiful and pristine apartment, all thanks to the faultless Jack and Joel at Portico Leyton. This whole process has been a breeze, and it was heartwarming to see that the guys took us so seriously. Moving out can be …

K · 16 November 2025

★★★★★ 5/5

Google

After a month or so of searching for a property, we were very fortunate to have Joel find us a home, that was in our budget and the perfect location for our commute. Very professional and friendly! Thank you so much for your help ☺️

Andreea · 16 November 2025

★★★★★ 5/5

Trustpilot

I have had an amazing experience here

I have had an amazing experience here. They made my move very smooth and easy, especially when I came from another country - the stress was taken away! Jodie was incredible during this experience. Thank you so much team.

Meg · 24 July 2025