Trusted Agent profile · London
★★★★★
1,581 reviews across 2 platforms
254, 256, High Road Leyton, London, E10 5QN
Portico's office in London, at 254, is rated 4.2 out of 5 across 1,581 reviews on two platforms, including 453 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThe company is amazing and great
The company is amazing and great. They helped me in getting my property. I would like to thank James and Tauqeer.
Dear MoussaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Tauqeer and James a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotVery unprofessional experience with Portico
I never write reviews but just had the absolute worst experience I've ever had with an agency. I was approved to move into a flat but after a back and forth, I was forced into the Residency 'zero deposit' scheme that was not mentioned at all on the property page. As this was stated by the agent to me on the phone, when I pushed back on it after thinking it over, the agent denied it and said that they never said it was a dealbreaker to move into the property. This was a total lie as she stated this clearly on the phone when we spoke and outlined the many 'benefits' which basically involves spending money that is never returned to you at the end of the tenancy. I also asked to know more about the property and the terms of living there before sending a holding deposit which they also were incredibly difficult and unclear about. They never sent me anything and then sent me a message saying they are going to have other viewings in the property. They tried to blame it on me asking too many questions and wanting to know about the property before moving in. What a terrible experience and waste of time. Please think twice before signing on with these people.
Dear Maggie.We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
1/5
TrustpilotAvoid at all costs
Avoid at all costs - getting your deposit back is a nightmare. Moved out more than two months ago (contract ended on 29th March) having been refused contract renewal without any explanation as to why - despite redecorating and keeping property in excellent condition. Checkout report was finalised and agreed that whole deposit should be returned, but Portico then went radio silent. Not been able to get through on the phone once since we moved out, nobody responds to emails and we've had to get the TDS involved in an attempt to resolve it. Seems Portico are more than happy to take your money, and had someone moved in within 3 days of our tenancy ending, but if it involves them parting with money then it's a different story. Extremely disappointed with the way we've been treated having been excellent tenants, feels like we've been used an an opportunity to make a quick buck.
Dear CharlieWe appreciate your feedback and thank you for taking the time to let us know about your experience. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
1/5
TrustpilotDo not rent with Portico
Whatever you do, do not rent through Portico. We moved out on 23rd March and are still yet to receive our deposit back (28th May) despite chasing Joshua and Natalie repeatedly. We were finally told it would be coming back to us within 5-7 days, but - surprise surprise - it never came. And yet they managed to have new tenants in the property within a week. Our only hope has been to raise a dispute with the TDS to get our money back. An awful company who will try to hold on to your money.
Dear AliceWe appreciate your feedback and thank you for taking the time to let us know about the experience with your deposit return. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
1/5
TrustpilotAwful to rent from
Awful to rent from, useless property managers, serially refused to fix issues or just outright ignored, lived without a working freezer, broken front door lock, etc. Also completed paper work late, forcing me to pay additional months of rent. They also do the unethical practice of blind biding for rental properties, and forcing no-tds schemes. Didn’t give warning about works starting on property a month after move in date - I never knew a day of peace and quiet.
1/5
TrustpilotWould never use Portico again
I dealt with Portico last year and have been meaning to write a review for ages. Our landlord dropped Portico so in some ways we got off lightly - but would not go near them now I’m flat-hunting again.
Dear LR We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks Customer Care Team
5/5
GoogleWe found Portico Leyton proffessional and friendly to deal with. Tommy, Kelsee & Spencer were communicative & helpful every step of the way which we hugely appreciated.
Dear M B Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMy partner and I recently made what we believed to be a fair offer on a rental property. However, we were told that the 2 offers put forward to the landlord had been declined because both had opted for a standard deposit. Instead, we were told that the landlord would only be considering offers from those willing to join the zero deposit scheme as it would enable them to claim a cash incentive from the scheme (equivalent to 7 weeks rent) which they felt necessary to cover expenses incurred as a result of a previous bad tenant. This may seem like our gripe is with the landlord not Portico but the agent we dealt with took no time to properly outline the benefits of the scheme, let alone provide a link where we could read further, beyond claiming that we could get "loads of discounts". Upon inspection of the Portico website, the only info available on the zero deposit scheme is in an old news item, while their Tenants Advice section actually emphasises the importance of deposit protection schemes. This felt exploitative, especially as zero deposit schemes are often designed to assist struggling renters, not benefit landlords or agents. I caution others when dealing with Portico, especially regarding their stance on deposit schemes. Such practices undermine the fairness of the rental market and must be addressed to protect tenants' rights. Making this scheme mandatory for our offer to be considered raises legal concerns, as it may violate fair rental practices. Given the financial pressures and competitive nature of the current rental market it should be crucial to ensure fairness for all involved in the rental process.
Dear Sarah Hogan, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotAvoid avoid avoid
My partner and I recently made what we believed to be a fair offer on a rental property. However, we were told that the 2 offers put forward to the landlord had been declined because both had opted for a standard deposit. Instead, we were told that the landlord would only be considering offers from those willing to join the zero deposit scheme as it would enable them to claim a cash incentive from the scheme (equivalent to 7 weeks rent) which they felt necessary to cover expenses incurred as a result of a previous bad tenant. This may seem like our gripe is with the landlord not Portico but the agent we dealt with took no time to properly outline the benefits of the scheme, let alone provide a link where we could read further, beyond claiming that we could get "loads of discounts". Upon inspection of the Portico website, the only info available on the zero deposit scheme is in an old news item, while their Tenants Advice section actually emphasises the importance of deposit protection schemes. This felt exploitative, especially as zero deposit schemes are often designed to assist struggling renters, not benefit landlords or agents.I caution others when dealing with Portico, especially regarding their stance on deposit schemes. Such practices undermine the fairness of the rental market and must be addressed to protect tenants' rights. Making this scheme mandatory for our offer to be considered raises legal concerns, as it may violate fair rental practices. Given the financial pressures and competitive nature of the current rental market it should be crucial to ensure fairness for all involved in the rental process.
Dear SarahWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
1/5
TrustpilotDO NOT RENT! DEPOSIT WON'T BE RETURNED
Please whatever you do - do NOT let from, or interact with Portico! I moved out of my property on the 31st January 2024, and I have still yet to receive my tenancy deposit back (9th May 2024). After countless emails to Andrew, Alice and Jesus, nobody has responded to me for over three months. Whenever trying to call the number listed on the website, they are never available and goes straight to leaving a voicemail. I have had to raise a formal complaint to the TDS in the hope of getting my deposit back (to the tune of thousands of pounds). That said, they found ample time to market and sell the property I was renting, so clearly there to make a quick buck out of tenants! Absolutely shambolic and a clear disregard for any contractual agreements or professional conduct. Do not be scammed by these people and avoid at all costs!
Dear Tyler We appreciate your feedback and thank you for taking the time to let us know about the experience with your deposit return. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regardsCustomer Care Team
5/5
TrustpilotI’m very grateful to Elianna Blankson…
I’m very grateful to Elianna Blankson for helping me find the ideal rental property. She is professional and friendly, consistently providing excellent rental services. She patiently answered all my questions and was very supportive throughout the entire rental process. I highly recommend Elianna as a rental agent; if you’re looking for a trustworthy professional to assist you, she is definitely the best choice. Thanks again to Elianna; I’m truly satisfied with my rental experience!
1/5
GooglePossibly the worst experience of an estate agent we've ever had. Little to no communication. Try and charge you for items on check-out that were in the property when you moved in, 0 accountability for anything and the best part is they're being paid to do it. Not to mention the fact we had to sell most of our stuff when moving in as they screwed up the inventory check in to account for items that were there. With the demand in London for rentals, it's unfortunate that companies like this get to do next to nothing and make a business of it and actually charge landlords a fee to do absolutely nothing. Couldn't manage a piss-up in a brewery.
Dear Devin Ainslie, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleAs a landlord receive great service from Alice Amaral. Always responds in a timely manner and always suggests a solution to any issues for my consideration which is appreciated as I'm busy and living in a different country, on a different time zone. Thanks Alice!
Dear Laura Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you all team portico Hammersmith
Even though me and my husband couldn’t speak zero English Erick was always happy and very patient explaining the whole process very slow and clear so that we could understand. We both would like to thank portico Hammersmith for giving such a great and clean studio for us we are very happy . Thank you
Dear Isabel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI’ve rented from Joel Boakye for few months now and it’s been a great experience. He’s a responsive and reliable landlord who takes care of maintenance issues quickly and communicates clearly. The property is well-maintained and exactly as …
Dear Hysaj Construction Ltd We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GooglePortico Leyton agents are so amazing. I have never experienced an exceptional support work provided by letting agents like that. Within the space of hours, they had gotten me the exact preference of property that perfectly fits my …
Dear Temitope Olalere We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleAlice Amaral is a pleasure to deal with, and nothing is ever too much. The service we receive from her is outstanding and her attention to detail is second to none! Would thoroughly recommend Alice's and Leyton Portico's management service to anyone in need!
Dear Elliott Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service, specially Alice, when the boiler had problem in cold winter she managed to send plumber without any delay & kept checking the updates untill its finished. Thanks so much Alice for your great effort & support. We need more people like you.
Dear Rashed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had an absolutely wonderful experience with Portico Estate and letting Agents. Abbi and the team being brilliant in finding the right tenants and getting the best deal that works for everyone. I can't thank her enough for continued support in managing our property.
Dear Lloyd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJack was a superstar with our rental, always available to answer our questions and resolve any issues we had. I recommend using Portico again, they're very thorough and professional.
Dear Sabina Bhandari Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSmooth process! Great agents :)
Daniel Antenyi was amazing, we had our first viewing with him and he was so friendly, polite and helpful. Took extra care to ensure all our questions regarding the property were promptly and accurately answered. We viewed the property 3 times or so and always came with a huge smile. The overall buying process with Portico was pretty smooth and Tara Chamberlain (move manager) always gave us updates.
5/5
TrustpilotGreat agent
Great agent, very helpful throughout the whole process - Matt especially!
Dear Jake We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotGreat Experience
My partner and I have recently rented a property through Portico and have had a fantastic experience with the Walthamstow. Our estate agent, James Wackett was helpful, informative and made the whole experience run very smoothly. We would very much recommend the company based on our experience.
Dear LaurenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotAs a landlord I reluctantly pulled out…
As a landlord I reluctantly pulled out of a letting because I didn't trust the negotiator, who found to be a glib smart @rse.
Dear Mr George Shaw We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
