Trusted Agent profile · London
★★★★★
1,581 reviews across 2 platforms
254, 256, High Road Leyton, London, E10 5QN
Portico's office in London, at 254, is rated 4.2 out of 5 across 1,581 reviews on two platforms, including 453 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAlice in Property Maintenance has been a real pleasure to work with. Alice always makes sure I have the details I need to get the job done and for this I look forward to working for many years in the future.
Dear James Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Standard of Service
Finding a flat with Portico was a great experience in which the entire team were extremely helpful and accommodating. Salman Peerally was extremely responsive and knowledgeable about the property and he kept us informed of all deadlines. Thank you Salman, and the rest of the Portico team, for your assistance.
Dear Arthur,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful and Honest Agent
Just finished my lease with portico and I had a great experience working with Annie. She was friendly and helpful. Communication was quick and clear throughout, and she made the whole tenancy process feel stress-free.
Dear Kimberly We greatly appreciate your 5-star review and the time you took to share your experience with Annie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHave been a tenant with Portico for about 2 years now. In general no issues really, fast and clear communications with members of staff. Emily was specifically helpful when work needed to be done in accommodating to our needs.
Dear Monika Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe were extremely happy with the…
We were extremely happy with the excellent service provided by the portico office, in particular Jade Pope, she made herself available to us whenever we asked for help/information, and the whole portico team were polite and professional, recommend anyone who’s looking for estate agent help, to seek out portico, terrific service.
Dear Leah-holly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleTerrible service and business practices, whatever you do - don’t give them your email address or they will spam you to death. It’s been years of this
Dear Sam Much, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotExceptional agent
Gergana is an exceptional agent. She went above and beyond to make sure that the property was suitable for me and my family. She helped to maintain a smooth communication with the landlords. I feel incredibly lucky to have been able to work with her.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI would like to thank the Portico team…
I would like to thank the Portico team especially Daniel,Imran and Natalie for arranging appointments with relevant potential buyers,keeping me constantly updated with the progress and then once again keeping me updated once my sale had been agreed.They are not only business like ,they are polite,courteous and friendly.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotKieran Downey is always a good help and…
Kieran Downey is always a good help and very efficient to respond. He always sort out the problems regarding heating appliances and all very quickly. We’re Tenant of portico since last 7 years and never had any complaints. They look after the tenants in a very good manner. Thank you very much
Thank you again for taking the time to let us know how we did. We hope you have a great day!Many thanks, Customer Care Team
5/5
GoogleExcellent, professional service provided by Alice Amaral. Alice has always been quick to respond and help me with any issues. A credit to the team and a tremendous asset to Portico. Thank you Alice for all your help
Dear Nick Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI rented with Portico Leyton for a couple of years. It was one of the worst companies I've had the displeasure of dealing with. It took 14 months for them to fix the sink, I was having to wash in the kitchen sink and only eventually came when I was in the process of getting my own plumber in to attend. Then they wanted to put the rent up 30% despite the area comparables being a lot lower and them literally doing zero improvements or anything to warrant such a high increase other than greed. After I left, I note that it was marketed at the price I suggest I would pay that they didn't agree to... Also, this was meant to be a fully furnished property when I moved in, but turns out they didn't bother to actually furnish and just gave me a chest of drawers and then said it's my responsibility with no help at all... I've rented for 20 years and am a decent tenant, but I was treated so abysmally by this company that I would really warn anyone to be careful when renting through them. Also, the landlord was actually a really good man and when I spoke to him he was also horrified how they were treating tenants, so it's not always just landlord - but agents that are so bad to tenants. Also during check out they wanted to charge me for spiders that moved in after I had vacated and took a month to return my deposit... Bring on the rental reform bill so companies like this can stop treating people so badly.
Dear Lee Taylor, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI recently put my property up for rental and have to commend one person in particular. Jade has the best customer service I have experienced in a long time. Renting my property was stressful and emotional but Jade managed to help me navigate that by being friendly, helpful and most of all with great communication. No question was too small for her and if it wasn't something she could control/ crossed over into other departments like finance or management, she found out and made sure she responded to me in a timely fashion. I suspect Jade has a lot of rentals to sort out and get to a point where they are taken over by a property manager but she never made me feel that I wasn't important and a valued client. Jade is an asset to Portico and could teach others in the team how to deliver excellent client service. I couldn't recommend Jade more!
5/5
GoogleJust a quick thank you to Jack at Leyton’s Outlook who has been an incredibly helpful estate agent throughout my time looking for a property in the Leyton area. Considering the market over the last couple of months has been extremely hectic, he was one of the only estate agents to call on a weekly basis to check in to see if I was still looking / ensuring to keep me updated with Outlook’s listings that would be most suited to me - as well as booking me in for for last minute second viewings which I was really grateful for!
5/5
GoogleHonestly had the best experience with Portico, massive thank you! to Jake Lamothe, who helped me and my sister find the best property suited to us and our needs. Continuously kept us updated and informed with, our application. Me and my sister are both very pleased and happy with our decision to trust Portico and Jake. As they both helped with our property search. Providing us with great communication, and very understanding. Could not have asked for a better Estate agent and company !PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently bought our first house in Leyton via Portico, Leyton. I have to say we were extremely impressed by every aspect of their service. Ever since our first viewing with Mark back at the start of 2021, they have made us feel like they really care. Mark was always quick to get in touch when a property he thought suited us came to market, and thanks to that, we finally found a house that we fell in love with! The standard of service continued throughout the conveyancing process. Michelle, who we cannot speak of highly enough was absolutely fantastic. Always friendly, but from a professional stand point absolutely on it from start to finish! Always on top of everything and quick to act on any news from the solicitors, she really did everything she could to make the process easy and manageable for us. It meant a lot that she seemed genuinely happy for us when we finally got it over the line and collected the keys. Thanks to the whole team, and Portico will definitely be the first people we call when it is time to move onto pastures new!
5/5
TrustpilotVery professional team
The whole Portico team have been incredibly professional. I have rented and since sold a property with them, particular thanks to Daniel on the final transaction. At times it’s been a hard transaction but Portico smoothed this all out, and were always available to help.
Dear LizCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI want to take the time to thank our Property Manager Vithusan for his tremendous work managing our property and being accessible at any given time we contacted him
Dear Sue C We greatly appreciate your 5-star review and the time you took to share your experience with Vithusan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotPolite
Thanks Michael for assisting me with all my enquiries,Looking forward to my viewing. Once again thank you!!!Lina
Dear LinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Michael a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleI sold my house using the Leyton office through Spenser & Tommy - and would highly recommend both. Naturally there were a few bumps during the selling process and these were dealt with effectively by Portico. I've bought and sold 5 houses and I received a 5 star service through the experience of Tommy & Spencer and a large nod needs to go to the support staff as I've not seen a back office that drives the sales process as effectively as they did
Dear Stuart Nelson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPortico sales
Portico, Askew Rd office were great. They kept me informed by email and phone. At all times, during the sales process, I felt supported. Their advice was important. Their calmness, bred of great experience, made what is an inherently a stressful time that much more bearable.
5/5
GoogleAlice Amaral from Portico Leyton has always been a pleasure to work with. Her attention to detail is always efficient and thorough. We would thoroughly recommend Alice's and Leyton Portico's management service to anyone in need!
Dear Julie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotSpam
These guys will not stop spamming me with completely irrelevant property listings that I never signed up for. I also block every e-mail and they send them from different accounts.
Dear EnGB17, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
TrustpilotDensel was excellent
Densel was excellent, off the strength of our dealings with him I will always recommend portico. Communication was excellent, listens to concerns and even gave the odd call to see if everything was okay with the family and me! Ilford your lucky to have him
Dear DumisaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDishal is my new property manager and…
Dishal is my new property manager and so far he has been very proactive, professional and helpful. He has been easy to reach and quick to respond. There are a couple of issues that have been unresolved since I've moved in but hopefully as he's taken over these will be dealt with quickly. Thanks Dishal!
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
