Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat viewing
Me and my husband were very happy with such a great viewing with Erick he was so helpful, very patient and very happy young talented man .
Sam · 30 June 2022
Agent replied · 16 June 2024
Dear Sam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotFriendly and professional
We needed some work to be done in our rented house recently and our property manager Simona took the ownership of the issue and arranged everything very efficiently. She kept me informed throughout the work and arranged the handyman visits accordingly. The handyman was also very friendly and professional who completed the work to the required standards and left the area clean and tidy. Highly recommend
Malik · 19 May 2021
★★★★★ 5/5
GoogleAlice from property management is extremely professional and helpful, very communicative and fantastic to work with !
Bilal · 20 June 2023
Agent replied · 19 June 2024
Dear Bilal
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotExcellent Agent Experience
My friend and I had a wonderful agent we worked with while trying to find a flat to rent. Jade really took her time to show the flat in detail and answered all of our questions quickly. When the time comes again to find a property to rent, we will reach out to Portico and specifically Jade. Big thanks to her for such a pleasant experience!
Naseem · 6 May 2021
★★★★★ 5/5
TrustpilotExcellent Agent Experience
My friend and I had a wonderful agent we worked with while trying to find a flat to rent. Jade really took her time to show the flat in detail and answered all of our questions quickly. When the time comes again to find a property to rent, we will reach out to Portico and specifically Jade. Big thanks to her for such a pleasant experience!
Nasim · 6 May 2021
★★★★★ 1/5
TrustpilotUseless Agents
Just called Portico Ilford to find out about a property and the agent was so rude to even give information about the property. Either he was drunk or unaware about his job.
Shabz · 10 September 2021
Agent replied · 16 June 2024
Mr Khan, many thanks for your comment. We are sorry to hear from you under this circumstance and to learn that you do not feel that your experience with Portico was a positive one. We would welcome a return call, and would be pleased to discuss your requirements with you in detail. In the event that we’ve property available across any of our offices which meets your search criteria, we’d love to arrange a viewing, too.
★★★★★ 1/5
TrustpilotAwful for tenant and landlord.
An awful experience as a tenant of a property managed by Portico, but also awful for the landlord as well who decided to leave them. Just constantly not sorting out issues for weeks on end to the point that our landlord just ended up doing it himself, but a hideous amount of paperwork for us all to do each year and they try to drain you of any penny possible. Terrible company.
Baz · 2 May 2019
★★★★★ 5/5
GoogleI have used Outlook as my agents for many years. Always very pleased.My experience recent.y has been with the Leyton office. Geida has always been my go to, she is brilliant, always efficient with her calls emails and advice. I cannot leave out Adam who has also been very helpful with his calls and answering my queries.Highly recommend the Leyton branch- Thank you all. SL
Lola · 20 June 2021
★★★★★ 5/5
TrustpilotGrazyna is a true professional and…
Grazyna is a true professional and looks after her clients A 100%.SHE ALWAYS WORKS HARD FOR US AND HAS A GREAT ATTITUDE.
MR · 21 February 2020
★★★★★ 5/5
TrustpilotSamuel has been a pleasure to deal…
Samuel has been a pleasure to deal with, he is on the ball, polite and keen to assist his clients.
Natalie · 14 September 2020
★★★★★ 5/5
TrustpilotAMAZING
I was Provided a stress-free experience & that goes a long way. “never felt pressured” Jojo was amazing. Highly recommend. ⭐️⭐️⭐️⭐️⭐️
Norma · 13 May 2020
★★★★★ 1/5
TrustpilotDishonest marketing
Came home from work one evening to find out that Portico put a “sold” sign outside our house without our consent and having never interacted with the company. We’ve reached out twice via phone to ask them to come pick it up and we keep being dismissed. Reading the reviews I’m glad we bought from another agent.
London · 13 August 2022
★★★★★ 5/5
GoogleGreat experience as a first time buyer with Tommy. Fantastic communication and very accommodating for viewings.
Sarah · 20 June 2023
Agent replied · 19 June 2024
Dear Sarah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleTommy took such good care of me. I haven't always had the best experience with real estate agents in the past... But Tommy's easygoing manner made me feel comfortable and at ease from the beginning! Thank you so much for all your hard work, care and support throughout!
Anja · 20 June 2023
★★★★★ 5/5
GoogleThe service delivered was amazing. Our agent Romario went above and beyond to make sure we were happy with everything. Would definitely recommend.
Shanifah · 21 June 2019
★★★★★ 5/5
GoogleI had a fantastic experience with Portico Estate Agents in Leyton, and I want to specifically commend Gurveer and Jack for their outstanding service. Their professionalism, market knowledge, and dedication were exceptional. I highly recommend Portico, Leyton, and these two exceptional agents.
Shelbin · 22 November 2023
★★★★★ 5/5
TrustpilotSean is always very helpful
Sean is always very helpful, quick and gets things done without fuss. Very useful individual to work with.
Jonathan · 29 January 2021
★★★★★ 5/5
TrustpilotGreat Estate Agents all round
Great EA, very professional and caring. Chris at Chigwell Portico, in particular who shows great professionalism so early being in a career. Unlike most agents they are not pushy and appreciate that selling chains break, and as a result selling and buying can take longer than usual. I would ignore any negative comments purely on the basis factual clarity would be lacking.
Dimp · 9 November 2021
★★★★★ 5/5
TrustpilotIeva is a Pleasure to work with
Ieva is a Pleasure to work with, and I wouldn't hesitate in recommending her or Portico to Friends.Family.
Shahid · 19 January 2021
★★★★★ 4/5
TrustpilotNatalie Banton & Yuliya were excellent
Natalie Banton & Yuliya were excellent. Very efficient & polite. The rest are polite.
Bilbo · 2 November 2021
★★★★★ 5/5
GoogleWe took ownership of our new rental flat. From start to finish we were kept informed on all requirements to make sure the flat complied to standards. In addition, we had input on which items we wanted and we didnt.Our agent Jade from leyton was honest with us throughout the process and we will certainly recommend jade from portico as a agent many thanks
Brandon · 20 June 2021
★★★★★ 5/5
TrustpilotYuliya has been fantastic
Yuliya has been fantastic. Always so helpful and responsive whenever I have had any concerns. Thanks so much.
Mr · 12 January 2021
★★★★★ 5/5
TrustpilotVery pleased with my experience with…
Very pleased with my experience with Portico.My query was dealt with in a timely manner, Alex was very informative and helpful
Sarah · 18 February 2020
★★★★★ 5/5
TrustpilotSamuel has been a fantastic agent to…
Samuel has been a fantastic agent to work with. He’s really professional and understands everything we are looking for
Rosie · 23 September 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.