5/5
TrustpilotGood experience
Tom is very helpful, responsive and professional to work with as my account manager. I would recommend Portico to my friends!
Trusted Agent profile · London
Portico London reviews
★★★★★
1,599 reviews across 2 platforms
254, 256, High Road Leyton, London, E10 5QN
Portico's office in London, at 254, is rated 4.2 out of 5 across 1,599 reviews on two platforms, including 471 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleSold my property with Outlook in Leyton and the whole process was great. They sold the property quickly, got an excellent price and were on top of the enquiries before the solicitors! The marketing looked excellent which really helped with the viewing numbers and it was under offer within a couple of days of being listed. If you are thinking of selling in Leyton I would recommend getting these guys through your door.
5/5
TrustpilotReally professional and amazing service
We had a really great experience in the Walthamstsow branch with Lady Niongo. She went above and beyond to make sure we got a property in a short period of time and was really friendly and gave us amazing costumer service. She got the sense of what we were after straight away and facilitated our viewings. I will definitely refer to her in the future.
5/5
TrustpilotSanya was very sincere and kind …
Sanya was always helpful and responded back swiftly with any enquiries we had about the property.
5/5
TrustpilotMelka
Portico done my house sale very smoothly.sale was quick they were very helpful and supportive during sale process.big thanks to sale team.kara
Agent replied · 16 June 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGrazyna Kotarba has been very helpful…
Grazyna Kotarba has been very helpful in resolving my problem regarding my buy to let propertyHava Hajebi
5/5
TrustpilotHelene has been very professional and…
Helene has been very professional and helpful for many years, and we are grateful for their services.
5/5
GoogleJamie was amazing, helped the whole way through my sale. Great advice and very knowledgeable during these tough times.
5/5
GoogleMarc and Gokhan have been managing two of my properties for the past 3 years and it has been a very smooth and reliable process. Consistently answering all my questions and they always go the extra mile to get the best possible rent for me. They have an amazing management team who is also giving me management feedback on my property. Recommended to all landlords and vendors!!
5/5
TrustpilotRegan Hutton - Thanks
Dealt with Regan Hutton with a deposit dispute. She was professional throughout and an extremely satisfactory conclusion was reached. Thanks
1/5
TrustpilotLack Of Repairs - AVOID!
Portico do not have sufficient resources to carry out property repairs on time, or at all. The property manager cannot be contacted by phone (prefers to hide behind emails), never rings you back and rarely responds to emails. They might come across very professional and promise a great service, but once you sign the tenancy agreement, and they get their commission, they don't care anymore.
5/5
TrustpilotFirst-rate service from Portico
I had an extremely challenging first-time purchase, with lots of difficulties thrown up by the lender etc. Sanyah and Sean at Portico - and Steve in their Finance department - were extremely helpful and responsive throughout the five months that it took to get it over the line. I couldn't have done it without them and am very grateful for their support and professionalism.
5/5
TrustpilotI had a pleasant experience with…
I had a pleasant experience with Portico. “Erick dos Santos” and “Holly Pearson” went above and beyond to help me ! Thank you !!!
Agent replied · 16 June 2024
Dear Deisi,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad a pleasant experience renting…
Had a pleasant experience renting through Portico in Highbury.Louis dealt with professionalism and was always kind to reply to all my queries fast.Highly recommended!
Agent replied · 16 June 2024
Dear Laura,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotSanyah has been very helpful
Sanyah has been helpful, determined and industrious in assisting me purchase my flat. Highly recommended.
5/5
GoogleGood Customer service from Alice Amaral at Portico when requesting repairs from a landlord owning multiple properties. Efficient, friendly and excellent level of communication
Agent replied · 19 June 2024
Dear Stephen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSuper experience
My partner and I are moving to a property managed by Portico and our experience has been really positive and easy going. Samuel who has been helping us with securing the property has been really helpful in keeping us updated, and is always friendly and quick with responses. Overall, it's been a really good experience and would recommend Portico to anyone looking for their next property.
5/5
TrustpilotIeva is a marvel
Ieva is a marvel, she is super efficient and reliable with excellent customer satisfaction from me.
5/5
TrustpilotThis specifically relates to Helene who…
This specifically relates to Helene who arranged payment of deposit in January 2021 relating to a tenancy that ended in 2018. She attempted to ring and email me to make sure I was aware the payment hadn't been made at the time and to check my details were correct. I appreciated her persistence and speed of sorting the matter once it had been discovered.
5/5
TrustpilotMy dealings with Portico have been…
My dealings with Portico have been mainly with Helene of their Accounts Department. I have found the service given has always been friendly, professional, efficient and very helpful, no matter what my queries or requests were.Portico currently deal with my property and as a landlord, I find that they take all of the stress away from the legal compliance issues and always give me the best advice.
5/5
TrustpilotKumanjan has been always helpful and…
Kumanjan has been always helpful and friendly. Dealt with my account queries very quickly and in a professional manner.
5/5
TrustpilotHad a great experience with Portico.
Had a great experience with Portico. Thanks to Alex who was very helpful and made everything simple. Would recommend!
5/5
GoogleThoroughly positive experience with Outlook. I was struggling to identify what exactly I was looking for in a property but with the above and beyond support provided by Adam, the process was made easier and I was able to find the perfect property. Cannot thank him enough and I would recommend him and Outlook to anyone looking to buy or sell.PositiveQuality, Professionalism
1/5
TrustpilotAwful
Since my review on 6th June I have emailed Portico again, to sort out the problem. In my email I wrote that a quick google to look at the reviews from Portico shows that our case is not standalone. Since then, they miraculously have loads of good reviews. This sums up Portico in one. Don’t fool for it, they are the worst agency in the UK.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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