5/5
TrustpilotVery easy company to work with
Very easy company to work with, Kuma in accounts is always on hand to help and very friendly, cannot recommend more.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,359 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,359 reviews on two platforms, including 284 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCharlene in renewals.
Charlene in renewals is the most friendly professional person I have met, I would recommend her to my family and friends.
5/5
TrustpilotTop Service
Excellent service from a very professional Erick Dos Santos.
5/5
TrustpilotGood service
Good service , prompt response ,polite and efficient . Very happy with support from Simone 😊😊
5/5
Trustpilotvery helpful and so clear when telling…
very helpful and so clear when telling you what will happen, i would recommend you to anyone i know.
4/5
TrustpilotVery efficient
Grace, in the accounts department has always been very helpful and efficient with rent payments, statements and contract set up.
5/5
TrustpilotTrustful
Made a payment by error and was contacted by Kurmanjan straight away. The refund processed immediately, super fast service! Thanks
5/5
TrustpilotHelene at accounts is always helpful…
Helene at accounts is always helpful and any queries or requests for copy rent statements are dealt with very quickly!
5/5
TrustpilotProfessional service from a committed team
Professional service from a committed and dedicated team. Communication was excellent throughout. A very pleasant experience - productive but not pushy.
5/5
TrustpilotGreat Experience
Great, simple and easy from start to finish. Always available when I called. Easy process.
5/5
TrustpilotExcellent service from Sean
Been dealing with Sean for many years and delighted with the service and performance. Well done
5/5
TrustpilotBrilliant service
Brilliant service, friendly and helpful. Alex and Grazyna are super efficient and would recommend to anyone.
5/5
Trustpilothighly recommend
First time using Portico and absolutely delighted with their service. I would highly recommend to anyone.
5/5
TrustpilotExcellent service
I've had the best experience I could have thanks to the helpful workers. Excellent customer care!
5/5
TrustpilotThe service I received from Portico has…
The service I received from Portico has been outstanding especially from Kurmanjan. She has always been helpful and efficient.
5/5
Trustpilot5 star service
Can’t thank you enough Charlene for making my renewal stress free highly recommend you extremely professional service thanks again
5/5
Trustpilotvery good customer service
very good customer service, very friendly, also always there when i need them! so so happy with this company!
5/5
TrustpilotGreat service
Agent replied · 25 January 2026
Dear Hugh We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotPortico are a really professional agent…
Portico are a really professional agent who knows their market well and provide an excellent experience for their clients.
5/5
TrustpilotCharlene at Portico helped me so much…
Charlene at Portico helped me so much and was such a kind lady. Pleasure doing business. Thanks a lot.
5/5
TrustpilotPortico have been super professional
Portico have been super professional, quick to respond to queries, and have felt in very safe hands.
5/5
TrustpilotHelene in accounts has always been…
Helene in accounts has always been knowledgeable and helpful and deals with the accounts efficiently
5/5
TrustpilotVery happy with the great service from…
Very happy with the great service from Adelina. Fast replies and accurate information. Excellent job!
5/5
TrustpilotI've been with them for years and they…
I've been with them for years and they have looked after my property very well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Portico London
Has Portico won any awards?
Yes. In The Trusted Agent 2026 awards: Portico, London won Gold.
