5/5
TrustpilotI usually do not write reviews but…
I usually do not write reviews but Saeeda has really gone above and beyond in helping us with all the maintenance issues we’ve reported.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,359 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,359 reviews on two platforms, including 284 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSpyros Miaris Renewals Consultant
Spyros in renewals has always been excellent in dealing with our tenants and has always reached an amicable and fair outcome for both parties.
5/5
TrustpilotGreat experience with Portico
Great experience with Portico who know their stuff and are always on hand for support. Quality lettings agent and a breath of fresh air.
5/5
TrustpilotHelen Tyler - Accounts
Helen Tyler - Accounts Department.Responds to all emails promptly, is very helpful and resolves any issues. It is a pleasure to deal with Helen.
5/5
TrustpilotIt is a pleasure to deal with…
It is a pleasure to deal with Alina-Maria in the accounts department. She is always ready to help and answers your emails straight away.
5/5
TrustpilotEfficient
Had a deposit and rent arrears issue handled extremely efficiently by Natalie B. Great service.
5/5
TrustpilotVery happy with Portico
Very happy with Portico, they manage our property very well when we are out of town and take care of everything which gives you piece of mind.Richard
4/5
TrustpilotHelene has always been efficient and…
Helene has always been efficient and professional in answering any queries I might have regarding my property. It’s a pleasure to know she is on my team.
5/5
TrustpilotHad a viewing with Samuel Johnson
Had a viewing with Samuel Johnson. Very helpful answered all my questions. Even had a follow up email from Samuel. Happy with the service.
4/5
TrustpilotEnded up not having any deals made due…
Ended up not having any deals made due to personal reasons, but Molly had been very helpful and friendly for the property searches and recommendations.
5/5
TrustpilotAlex Galla and Portico are always…
Alex Galla and Portico are always willing to help and give advice. Very prompt in responding to queries and lovely to deal with.
5/5
TrustpilotOur Deposit Returns Administrator
Our Deposit Returns Administrator, Lara, was incredibly helpful. She did everything she could to help us get our deposit back in timely manner.
1/5
TrustpilotVery disappointed with the agency
Very disappointed with the agency. They did not do the proper due diligence and were uncommunicative. Will not be using them again
5/5
TrustpilotGreat experience with portico
Great experience with portico. And excellent service from Alex Galla! She dealt with all my queries efficiently, I would definitely recommend to anyone.
5/5
TrustpilotAnnie Munday from the Woodford branch…
Annie Munday from the Woodford branch was absolutely excellent she ensured that all my needs were taking care of- thank you.
5/5
TrustpilotGreat Accounts Team
I have worked with the accounts departments at Portico, they have been very prompt and thorough with their responses, always answering the phone whenever i called.
5/5
TrustpilotCharlene’s customer service & care was…
Charlene’s customer service & care was excellent, she couldn’t have done enough for me. Very personal & caring , she tried to get all my requirements.
5/5
Trustpilothappy customer
Charlene in renewals was super helpful . She was very proactive and thorough. She made sure to negotiate the best terms for myself and the tenants.
5/5
TrustpilotExcellent company
Excellent companyGreat at problem solving and always willing to help the Liverpool team and Manchester team are amazing and very professional great management would highly recommend
5/5
TrustpilotPortico were extremely impressive
Portico were extremely impressive. Great communication, very efficient and effective. Helped us tremendously. Definitely would recommend and use again.
5/5
TrustpilotGreat customer service
Great customer service, no issue too trivial to be given a priority to resolve. Special 'Thanks' to Tembi for your help recently!
5/5
TrustpilotVery honest and reliable company
Very honest and reliable company, with first class customer service. All the employees are polite and always deliver their promise. I would always recommend Portico.
5/5
TrustpilotVery impressed with the service…
Very impressed with the service received from Alex Galla and her customer service skills. I would not hesitate to recommed Portico!!
5/5
TrustpilotAn Estate Agent who has answers to your questions
Great to have a viewing with an Estate Agent who could actually answer all of your questions on the property
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Portico London
Has Portico won any awards?
Yes. In The Trusted Agent 2026 awards: Portico, London won Gold.
