Trusted Agent profile · London
★★★★★
1,379 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,379 reviews on two platforms, including 303 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAlina-Maria - Accounts Dept
Alina-Maria has been very helpful indeed over the past few years. She has always answered any queries I had very promptly, and helped me to clarify any issues I had with accounting procedures. Friendly and top-notch customer service.
5/5
GoogleRecently we were looking for an apartment for rent and contacted outlook. George assisted us finding the right apartment as per our requirements. He was extremely polite and friendly in addressing all our queries and getting the prompt responses from the landload to close the deal.
Dear Gaurav Jain, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotHorrific renting experience
My flatmate and I rented with Portico Islington from December 2020 to February 2022. When I arrived in the flat it had not been professionally cleaned. It took three weeks of antagonising back and forth for the agents to agree that we would not be liable for a professional clean at the end of the tenancy.When our kitchen sink got blocked we were immediately gaslit into thinking we were responsible by both the property manager and the handyman, and we were threatened with charges. When it was discovered that the blockage had nothing to do with us, we received no apologies for the previous threats. It took two weeks for this simple drain blockage to be fixed.The property we rented had been very poorly refurbished. A lock was missing on the door when we moved in, the kitchen tap was not attached, and the flooring was incomplete.The bathroom fan did not work and the bathroom suffered continuous mold. Again, we were blamed for this with no evidence. I informed the property manager when we moved out that the mold problem was recurring. They did not suggest that they would take action.Communication with the agency was deeply flawed, we never received confirmation that our deposit was protected, property managers took up to a week to reply to our emails if ever, they were uncontactable by phone.When we moved out the landlord attempted to charge us for breaking an item that was listed as intact on the inventory.Regardless, we have now received our deposit back so we are rid of this agency, hopefully for good.Do not rent with Portico Islington.
5/5
TrustpilotGreat professional experience!
Dealt with Sean the manager through the process of purchasing a house with Portico. Professional, polite and always willing to speak to you and give you continual updates regarding the sale. Highly recommended do not hesitate.
1/5
TrustpilotAwful to rent through
We used to rent a property in Walthamstow and had the most awful experience in my 10 years of renting in London. They should be reported and shut down. They charged us extortionate fees to renew our contract every year, but when it came to carrying our repairs, they took absolute ages. We were left with a leaky boiler for over a month, and as a result had to pay a small fortune for the water bills. On the day of our check-out, they cancelled in the last moment (when we were already waiting in the flat). They were generally very unpleasant to deal with and would take ages to get anything resolved. Would really warn against renting through them.
5/5
TrustpilotGreat service for first time landlords.
As first time landlords, Portico were great in helping us rent out property and advising us. The whole process worked really well, resulting in finding great tenants really quickly. A big thanks to Marc, Helene and Jake.
5/5
TrustpilotGreat support from Portico (Woodford Green)
Great support throughout the process with Portico (Woodford Green Office). In particular Daniel, Alannah and Carmen were helpful and friendly making things much easier for me as a first time buyer. I’d highly recommend!
1/5
TrustpilotUnhelpful, Careless, Rude, and Unprofessional.
Compared to other agencies we had, portico has been unhelpful from the start, they did not help us in transferring basic utilities, such as how to load gas, electricity, and did not even handed over gas card and electric keys, as we are new here to the UK they did not even left us instruction on how to do it and have to figure it out on our own. Despite numerous follow ups, they did not also gave us keys for the backdoor hence we had not used the garden for almost 6 months until we actually hire a locksmith to unlock it and get access.During our tenancy, we had experience moulds, leaks, and flooding in the property which they have responded poorly, we have reported it from the 6th month of our stay but was only partially resolve in the last 2 months of our stay, as we have already reported it to the council. During our end of tenancy, we were contacting them on where handover the keys as we left the property couple days early but got no response, when they got back to us they rudely and irritably spoken to us over the phone and telling us we could be charge for not having to return the keys when we contacted them prior days before.Its almost a month since we left the property our deposit has not been returned, and they were responding poorly and putting us in circle between agency and the landlord.I do not recommend going to them as they are unprofessional, not caring to their tenants, and rude. Changing agent is a 100% improvement for us in terms of comfort, safety, and just confident that we'll be fine when anything goes wrong.
5/5
TrustpilotGreat for first time renters
Great experience as a first time renter. Salma and Adam were very understanding and communicated well throughout the process.
5/5
TrustpilotSanyah Professionalism in assisting me…
Sanyah Professionalism in assisting me to get the right property was a great experience for me. Viewings were on time , she answered all questions accurately.I will definitely recommend potential tenants to her and the establishment.
5/5
TrustpilotMoved into a new fabulous property
Moved into a new fabulous property, Filiberto managed everything whilst I was away on holiday and now on our return we can finally say we’re finally Home. Thanks Portico, but most importantly, thanks Filiberto.
1/5
TrustpilotWorse experience in Ilford branch
Jazib and manager in Ilford agency Worse experience in Ilford branch They are thief, getting your money for deposit and after they don’t even care to answer when you are calling. They get your money and instead of helping they are wasting your time and leave you without money and property. the manager from Ilford refused to provide contact for complaining or contact for head office. I wish they enjoy this money for this Christmas as I will consider as giving for charity.
5/5
TrustpilotPortico have provided an excellent Service
Portico have provided an excellent service to us over the past few months taking or sale to completion. Special thanks to Sean & Sanyah for there follow up on all our queries ensuring a smooth process
5/5
TrustpilotGood experience
Samuel was very friendly, helpful, and easy to get hold of. He made himself available to show us the flat at times when we could both make it, and would always follow up the next day
5/5
GoogleHad a very smooth viewing experience and move in with Mr Farabi Rabbil. He was exceptional in making sure that we get the best cleaning and desirable furniture for our rented accommodation. Highly recommended.
Dear Chirag Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery efficient and very communicative
Ieva is very efficient and very communicative about any problem and seeing it through to a highly satisfactory outcome.Absolutely meeting my expectations of a real estate & maintenance company of this magnitude if not over. (Portico)
5/5
TrustpilotWe want to thank you Samuel for all…
We want to thank you Samuel for all your support, you been amazing on all the process and you deserve all the best. Thanks once again and we wish you all the best because you deserve it
5/5
TrustpilotGreat Service _ Accounts team_Always friendly and professional
Strongly recommend. Very professional and accounts team always helpful. Especial thanks to Kurmanjan who always being very helpful and quick in responses even if it is not her part of the job, she will find the way to help.
1/5
TrustpilotRudeness beyond limits!!!!!
Portico staff has been rude and totally unprofessional. One of their staff members just hung up on us! We have been dealing with them ever since we left our rental. They do house checks, weeks after you left the property and with no one present( no witness) and hold your deposit for reasons that take months to justify, as we are not in the property any longer! Rude staff- Incompetent management- Unethical business in general, particularly when staff takes the rude liberty to hang up on you !!!!!!! DO NOT WORK WITH PORTICO _
5/5
TrustpilotSean Hewitt is the reason we still use…
Sean Hewitt is the reason we still use Portico. He is a great letting agent who who always goes above and beyond. Even sorting out tenants, virtual viewings, property maintenance and zoom call during CoVID. Highly recommend him
5/5
TrustpilotThe Portico Experience
Whilst I ended up neither buying or renting from Portuco, Samuel was super lovely and generous with his time, his advice and his humour! If I’m on the hunt in the future this is certainly where I’ll head.
5/5
TrustpilotAlways a pleasure to work with!
Spyridon, Romona, Lara and the team are always a pleasure to work with. They have been our client for a while now and we have built up a great relationship with them. Would highly recommend Portico and their team!
5/5
TrustpilotStress free Check Out
After experiencing a difficult End of Tenancy with my previous property I rented, Simon Martin, Portico's Inventory manager, made the checking out process so much less stressful than expected this time around. Everthing was explained in full to me.
1/5
TrustpilotPortico are terrible and rude. immoral and unethical and go to all lengths to find ways to extract money from landlords even when you are not in the contract with them.
Portico are terrible and rude! They do not explain their processes deliberately so they can add extortionate prices on top of what has been agreed and threaten with legal action and court. They sneakily phone tenants although you are no longer in a contract with them which is very unethical and morally wrong so they can see if the tenant is still there so they can sneakily charge you finders fee although the contract has ended. They will then threaten you with court unless you pay them all this money. They have immoral and unethical and go to all lengths to find ways to extract money from landlords even when you are not in the contract with them.
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The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Portico won Gold in The Trusted Agent 2026 awards.
