Trusted Agent profile · London
★★★★★
1,370 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,370 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Alice Amaral
We were introduced to Alice Amaral and from that time onwards we can not fault her in how she has dealt with anything and everything that she has done for us. She is always very pleasant. Everything we have asked of her has been done extremely quickly and efficiently. If there are any problems she has sorted it out promptly.We highly recommend her.
5/5
GoogleThe amazing team at Outlook Docklands have as always given a 5 star plus service. George Turner in particular went above and beyond by making the process run smoothly and ensuring it was as seamless as possible, especially on the day of check in with the new tenants - thank you!PositiveProfessionalism
Dear Pina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI have been working with Charlene…
I have been working with Charlene Garcia from Portico renewal department in the last couple of months. It was a very helpful experience and managed to complete the renewal contract in a very short time.Thank you Charlene/Portico team for your proffesionalism and dedication.
1/5
TrustpilotWorst agency ever
Worst agency ever. First when we were about to make a contract they lied to me that landlord doesn’t want deposit and force to go with no deposit option. After 12 months I find out from the landlord itself that he wanted that deposit but the agent lied to him that I refused to go with deposit and no deposit option was my decision…. Avoid at any chanceBefore their name was outlook and I think they just changing their name in certain amount of time just to cover their disgusting service!!!
5/5
TrustpilotGreat Service, Great Team
The team have Portico have been great from start to finish, have made the process for a first time buyer a much smoother process then I could Imagine - Thank you to Alannah, Carmen and Daniel for their help throughout!
5/5
TrustpilotWoodford Office - Lettings
I have been using Portico to let out my flat after my previous tenant had to leave. The service provided by Filberto and Annie in the Woodford Office has been first class. Great communication throughout. I would happily recommended them to others.
5/5
GoogleWant to appreciate the effort of Farabi and George in finding my new rental home. Farabi did all the hard work of showing the property, answering my questions and making sure I move into new home without too many hassles.
Dear Abhijit, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a superb experience with Anila while taking a flat on rent. We were in India and she was incredible with all the possible virtual help. She was understanding of our needs and ensured we get what we were looking for. 5 on 5 from my side 👍👍👍 …
Dear Kamal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe are letting our flat through outlook past 12 years. Over the years we are satisfied . Simon at outlook docklands has been excellent. He has been very helpful from finding Tennant promptly and also taking care of the work needed to maintain the flat promptly. Highly recommended his services.
Dear Talai, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFast and efficient
Zudi was great at patching up the old wall in the bathroom
4/5
TrustpilotPortico Leyton
Spencer and Bilal were great during the whole process. Professional, approachable and knowledgeable. Thank you.
5/5
TrustpilotBrilliant Service
Sean Hewitt and his team at Portico Walthamstow were brilliant in getting my house sold. I was kept up to date at every stage. The staff were all very professional and helpful. I would highly recommend the services of Portico.
5/5
GoogleGreat service. Simon is fabPositiveResponsiveness, Quality, Professionalism, Value
Hi Praveen Karadiguddi, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Docklands. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
TrustpilotHighly recommended, excellent service from day one.
Highly recommended. Portico have been great to work with from day one of the process of selling our house. They have been attentive to our questions and guided us through areas that we needed help with, everyone on the team went above and beyond to help with every step and we are so pleased that the sale has finally gone through, thanks to their help and professionalism. Thank you!
4/5
TrustpilotA very safe pair of hands
I have recently gone through the somewhat painful task of a check in and check out. Lara was extremely helpful and carried out this task with patience, diligence and good humour. Just what I needed!. I very much appreciate Lara’s efforts.
1/5
TrustpilotAnd the award for worst estate agent in London goes to...
Horrendous company. Beyond incompetent! I rented from Portico for 3 years in Leytonstone London. They were slow to react to issues with the property including our loss of heating for 4 days in winter and them failing to address the issue with any pace or urgency. Finally, expect to receive a huge deduction from your deposit when you leave the property. We were charged £550 for cleaning... considering the checkout report surmised the mess as "light dusting required", i think this excessive. I have gone through approx 12 estate agents in London over the years and i can honestly give the award for complete and utter incompetence and money grabbing to Portico.... never ever again.
1/5
TrustpilotJust another commission crazed…
Just another commission crazed organisation. Took all fees up front, stopped paying me then tried to charge me more fees that I had already paid.....accounts team not interested and just defending the deductions. Was told they have already taken the payment so nothing I could do...... Holly in the local office is the delightful exception and treated me like a valued client and apologised for the error.....sadly she is an outlier in Portico....once they have your commission they have no interest in you.
5/5
TrustpilotThank you Spyros
I generally do not much enjoy having to deal with estate agents but my experience of dealing with Spyros Miaris has been nothing but extremely positive. He has continually provided excellent customer service throughout three years of working with him.Thanks Spyros!
5/5
TrustpilotAmazing company
Amazing company , quick prompt professional and easy processs helped me so much over my new home , Magdalen is An amazing Lady very helpful with all my queries, can’t thank her enough great team work also . Thank you all
5/5
GoogleSimon's wealth of contacts and vast experience in his role guarantees high quality tenants with a minimum void period . As a landlord in this area for a ling time I have finally found a trustworthy agent with competitive rates and a personal approach . Long may you continue in the area.PositiveResponsiveness, Quality, Professionalism, Value
Hi Steve T, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Docklands. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThis review is specifically for Farabi, who is a Lettings Consultant at Portico. He is very approachable and is very responsive, from viewing until after check-in. I hope this experience continues throughout our tenancy.
Dear Saransh Gulati Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFriendly and efficient service
Jake was really thorough from the first viewing until I moved into the property. He kept me updated regularly and followed up on my queries and questions as quickly as he could. He was refreshingly friendly and helpful throughout.
5/5
TrustpilotMy roommates and I are not the most…
My roommates and I are not the most organised however with the help of Portico and Jade Pope, the process of finding an apartment and dealing with paper work was incredibly smooth. Thank you Jade and Portico.
5/5
TrustpilotHighly recommend Salma
Salma was very helpful, friendly and professional, and helped make the letting process easier. Thank you Salma!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Portico won Gold in The Trusted Agent 2026 awards.
