Trusted Agent profile · London
★★★★★
1,370 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,370 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSamuel Johnson and Sanyah Rashid were…
Samuel Johnson and Sanyah Rashid were fantastic to deal with when renting my first property. Both were very helpful in guiding me through the process and accommodating for my requirements. Very timely when dealing with inquiries and made sure I was well-informed before making a decision.
5/5
TrustpilotA big thank you to Saeeda who has…
A big thank you to Saeeda who has really gone above and beyond resolving all of the issues we’ve had in our flat throughout the tenancy. She had really turned around a horrible and stressful experience into a positive one. Wishing her all the best.
5/5
TrustpilotThey were really helpful even though I…
They were really helpful even though I was a bit late they still took time to help me. Great service, will recommend to everyone.
Dear AndreiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotCan’t recommend highly enough
We just bought our very first property with Portico in Clapham and we can’t recommend highly enough. The whole team was helpful, responsive and patient throughout. Everyone is so friendly and easy to talk to, not to mention highly professional. Many thanks to everyone who was involved - Bella, Holly and Kate!
Dear Lee,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have always received a professional service from outlook Docklands. Simon & his team have been reliable and contentious when looking after our property. They are always quick to react to the market and give honest feedback, which has led to minimising any void period, when re letting our property. We would highly recommend their services.PositiveProfessionalism, Value
Dear Eloise Robins, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmazing service
Salma made the flat hunting process so easy and stress free, she was always available over text or call to answer any questions!
5/5
TrustpilotGreat service from Daniel
It was lovely getting to know Daniel and he was always on hand to answer queries and chase things up from other buyers in our chain. He kept us informed at all times and helped keep our sale on track.
5/5
TrustpilotSean Hewitt
I was looking for a property and found Sean, he was so helpful and very knowledgeable on the area.He gave me such good advice which really helped me with my decision
Dear Kim RutterCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Sean and his Team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotMeera and Magdolna were very helpful
Meera and Magdolna were very helpful, professional and answered all our concerns in a proactive professional manner.Thank you guys and Portico.
5/5
GoogleWe are renting a flat in New Village, our agent, was fantastic - thoroughly professional, polite and friendly. She was really a big help, I was quite very busy but she kept trying to find a way to help us from beginning to end! Excellent customer service from the team and specifically Anila 😊 …
Dear Stella M Kabiena, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service. Mostly available on phone for quick resolutions. Special mentions to George and Farabi for their on-going support, both of them are very polite and helpful, they always try to ensure timely resolution. Would use Portico for future requirements for sure.
Dear Amodh, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur first rental home in here and we felt lucky to made decision with Portico. Farabi and George really helped us with great assistance and its the trust and comfort that a scared tenant need in the end, that we got here. Very satisfied with thier service.
Dear Garima, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWithholding deposit for 2 months
I have been trying to get in touch with portico for the return of our deposit. They have been withholding it now for two months and I have been trying to get in touch with them via email and phone calls. The number listed for the department is faulty and won't put me through, the general queries number does not put me through to anyone, but promises to call you back. I have yet to receive any sort of attempt to get in touch with me from portico.
5/5
GoogleExcellent service throughout. I purchased a property through this agent recently and continue to be utterly impressed with the service! I would like to thank Adnan specifically who was super helpful during the entire buying process, far exceeding anybody's expectations. I would highly recommend this company.
5/5
TrustpilotKnowledgable and courteous
Have been a client of Portico previously. Provided me with professional advice and information on the area and how much rental yield I could expect for my property. I mainly dealt with Vatche Cherchian - very knowledgable and courteous. Will definitely continue to use in the future.
5/5
TrustpilotWe recently rented a flat through…
We recently rented a flat through Portico Leyton and the tam were just brilliant. The whole process was ver smooth and quick. We had Abbie, Jack and Billy supporting us through the process. I would definite recommend them to anyone needing property services. Ulla kamara
Good morningCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you to michael for helping me…
Thank you to michael for helping me find my new flat, he managed to change my mind so easily. Highly recommended
Dear TiagoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Michael a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotGood when it comes to signing up to a…
Good when it comes to signing up to a rental agreement, very attentive, friendly and quick response time. During the tenancy they were as expected and dealt with minor issues relatively quickly.However when it came to communication to the landlord, Portico were terrible and took weeks and sometimes months to get an answer back from the landlord. What is the point of a management company if they cannot get answers from the landlord. Awful customer service, leaving us in the dark for weeks and months regarding repairs. We were left with a broken window, broken oven and broken washing machine through the Summer. This included 2 heatwaves meaning we could not open our bedroom window and ventilate the property, and into Autumn this started causing mould growth to build up around the window. Portico said they offered options to the landlord but they refused, however we were expecting more from a management company and would assume they would have a contract with the landlord to provide a reasonable and safe accommodation for us as tenants. We were passed around 3 or 4 different people in the management team, taking weeks of us having to re-report the issues.All in all I would never recommend portico. We are still waiting on our security deposit back.
5/5
TrustpilotHelpful and professional
Very happy with the service provided from Filiberto and Annie when renting out our property with Portico. Found them very helpful and professional throughout the process. There was good communication with us through every step, which was appreciated as first time landlords.
5/5
TrustpilotWe would like to say thank you to Casey…
We would like to say thank you to Casey the Portico Handyman that attended yesterday and fixed a few issues we had quickly and efficiently, would definitely recommend him!!!
5/5
TrustpilotMy experience with portico agents…
My experience with portico agents (Sanyah) has been amazing. They are very professional and attentive. Sanyah made sure the finding and renting of the property process ran smoothly and served as a great negotiator and liaison between the landlord and us. Highly recommend to Portico.
5/5
TrustpilotFiliberto has been amazing
Filiberto has been amazing. He has been able to work extremely professionally and I have been really impressed with his hard work to get the issue resolved in a timely manner. Thank you Filiberto, I really appreciate all your help and expertise.Abid Shakoor
1/5
TrustpilotTerrible experience
Terrible experience. Made our moving day horrible and the staff is clearly not trained properly .The rip off the landlords and they don`t care about you new home .Never again with them ! especially Flora the agent she was helping us she is terrible .
5/5
TrustpilotI would definitely recommend portico
I would definitely recommend portico. They were very understanding and helpful to my circumstances, unlike so many others I have dealt with in the past. Annie was especially good, so considerate and knowledgeable, she went above and beyond for me. Thank you so much!Hayley.
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Yes. Portico won Gold in The Trusted Agent 2026 awards.
