Trusted Agent profile · London
★★★★★
1,370 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,370 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotCredit to Simon for his efforts to make the process run like clockwork.
Pro Property London has been a contractor for conducting Portico's inventories since 2015. Simon and the team are friendly, pro-active and helpful in sorting issues when they arise. It's lovely working with clients who value the service we provide - Credit to Simon for his efforts to make the process run like clockwork.
5/5
TrustpilotVery helpful
I asked for a valuation, got immediate response and excellent service. Sean was prompt, efficient, warm, clear in his explanations, speedy in follow-up paperwork and very helpful, providing me with useful supporting material. I felt fully informed and in no way pressured. Should I decide to go forward I will definitely be back in touch.
5/5
TrustpilotThank you Portico Walthamstow
A huge thank you to Claire and Sean in the Walthamstow office for their patience, care and attention in getting my property sale & purchase over the line. While other estate agents were impossible to get through to, Portico were always available and willing to help. Well done and thank you.
1/5
TrustpilotUntrustworthy and incompetent
Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.
5/5
TrustpilotThe sale was complex and complicated
The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had my viewings with Samuel who was…
I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!
5/5
TrustpilotVery good experience from Rash and his…
Very good experience from Rash and his team. Recommended highly
1/5
TrustpilotWe have been having a very poor service…
We have been having a very poor service throughout the 7 years we have been renting our flat in Highbury.Whenever we had a problem we had to wait many days before they replied and took any action.Most of the times we had to address directly the owner who could step in and unblock the situations.At the present moment , we are experiencing a huge delay in the return of our deposit:after one month since we left the property we do not know yet when the founds should hit our account.
5/5
GoogleAfter hearing so much negative things about management company, I wasn’t sure which way to go. I took my chance on Outlook lettings, and I must say, from my first meeting to my property being let the team were BRILLIANT. I would recommend them to anyone who is looking for a company that really listen to what you want.
Dear Jenny Oli, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSince Sumaiya has been property manager…
Since Sumaiya has been property manager she continues to get things done and always reassures you each step of the way.
3/5
GoogleAnila is an amazing person. She is trustworthy, honest, and helping their clients. I would recommend outlook.
Hi Solom Qann, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Docklands. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
TrustpilotProfessional
Professional, organised and helpful. I approached Portico after a disastrous experience with a different Leyton Letting agent. Billy from Portico, Leyton supported me through a complete renovation of the property, holding the keys to give work people access and ensuring the work was done to a high standard. They advertised the property, organised the viewings and vetted the prospective tenants. I was kept informed throughout. I recommend their service.
1/5
TrustpilotWas a positive review...
Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.
5/5
GoogleGeorge assisted me with a recent letting and made my move to London easier than expected. He was really helpful and friendly during initial calls and the viewing and answered all the questions I had. The team arranged for the paperwork to be finalised and sent out very quickly and everything was smooth and efficient. Highly recommend 👍🏼
Dear George Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProactive
Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase
5/5
TrustpilotMassive thank you to Erick and all…
Massive thank you to Erick and all portico Hammersmith
Hi John , we are very happy to have provided you with such a positive experience!
1/5
GoogleDisappointing, twice they failed to show up to arranged meetings, with ridiculous excuses.
Dear Iva B, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotHappy Clients
Our first impression of Portico was really positive At the valuation Spencer was really enthusiastic about our property , we felt we could trust him and that he cared about us as customers. All the staff we dealt with at Portico were efficeient and friendly and we would reccommend Portico to anyone .
5/5
GoogleWe have always received a professional service from outlook Docklands. Simon & his team have been reliable and contentious when looking after our property. They are always quick to react to the market and give honest feedback, which has led to minimising any void period, when re letting our property. We would highly recommend their services.PositiveProfessionalism, Value
Dear Eloise Robins, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur first rental home in here and we felt lucky to made decision with Portico. Farabi and George really helped us with great assistance and its the trust and comfort that a scared tenant need in the end, that we got here. Very satisfied with thier service.
Dear Garima, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service. I highly recommend Simon and his team
Dear Ian Fagelson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleImdaad and Salil did a great job finding us a buyer, keeping the communication channels open between all parties, and chasing people when needed throughout the sale process. They have excellent knowledge of the local area and competitive rates of commission. Highly recommended.
Dear Shahbaz Khan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Portico won Gold in The Trusted Agent 2026 awards.
