Portico London reviews

★★★★★ 5/5

Google

Simon and his Lettings Team are a pleasure to work with. Having a portfolio of properties means we have had our fair share of experience with letting agents. Outlook have always performed very well. In our most recent experience of letting our property out, Simon's advice was pragmatic and well thought through. We look forward to letting out our Docklands property for many more years with Outlook.PositiveResponsiveness, Professionalism

Rakhee · 26 August 2022

★★★★★ 5/5

Trustpilot

Casey was so helpful and was so polite

Casey was so helpful and was so polite. He did a great job. Highly recommended.

Ria · 20 February 2023

★★★★★ 1/5

Trustpilot

As a landlord i have been shocked by…

As a landlord i have been shocked by the poor service meted out by Portico. The problem is their business model; Portico took over Spencers lettings agents in Woodford Green, who were experienced and knew the job. Portico continued to take over lettings agents across London, then chopped staff to save costs. There are insufficient staff, staff always change, there is no consistency or ownership. The service given is very poor. Three times they failed to respond to directions to call out tradesmen to do work for my tenants. Each time they paid me compensation for me having to do the work myself. Eventually i had to report Portico to the Property Ombudsman. As a result they gave up the contract to me in January 2020, so now my tenants and i can breathe a sigh of relief. One problem though, they sub-contracted their "inventory service" to a rogue company that went bust in under ten months, so now i have no inventory - very important on check-out. Footnote: I had always said i would be happy to pay for their services but they consistently failed to deliver. From a tenants perspective they are a nightmare, too. Glossy, shiny office, smooth talking, but once signed up you can kiss good-bye to any efficiency or care. Avoid like the plague.Footnote: Thankyou for the reply from the CEO. Re. the inventory company- I looked them up and found them on Companies House, for the record. I think from your reply that you were generally concerned. However, the service being meted out by Portico seems unchanged- see the review dated March 15th from some poor tenants.

Guy · 27 March 2020

★★★★★ 5/5

Google

Exellent service, was a big help when I was looking for a flat. Thank you George Turner and the outlook team.

AHMED · 10 June 2022

★★★★★ 5/5

Google

Simon is awesome, Thank you for all your help. He is very supportive, he has always helped whenever I needed even over weekend. I appreciate a lot.

Awanish · 10 June 2021

★★★★★ 5/5

Trustpilot

Best Viewing

Even though I did not take the property Erick has been the best agent I have experienced doing a viewing.

Dino · 29 June 2022

★★★★★ 5/5

Trustpilot

Samuel from Portico has been absolutely…

Samuel from Portico has been absolutely incredible. He has gone above and beyond to help us and we have never had to chase him for anything. Samuel has answered every query and where he hasn’t known the answer has determinedly gone about getting the answers for us!! He is super honest and helpful. Thank you so much Samuel couldn’t recommend you enough!

Jennifer · 24 July 2020

★★★★★ 5/5

Trustpilot

Portico Battersea Branch:

Portico Battersea Branch:Excellent service by Professional team with personal touch under the leadership of Medleen Brereton.Tenants were found for my flat after a week. All angles of property rental were dealt promptly with high standard & care. I noticed that all the staff work as a team, listened & addressed all my concerns promptly. Well done !!!

Piedad · 12 August 2021

★★★★★ 5/5

Trustpilot

Adam was a star from start to finish

Adam was a star from start to finish! He worked so hard to help me sell my house and even when it sold he kept in touch and helped me get over the finish line. Can’t thank him enough!

Natalie · 5 August 2023

★★★★★ 1/5

Trustpilot

May have gone under!

Not sure Portico are actually still trading, my son is a tenant and we have emailed several times left several voice messages and after two weeks no one has responded. I’d be very cautious using them.

Lisa · 4 September 2024

★★★★★ 5/5

Trustpilot

Portico Services are excellent!

During a recent complication i had with a property i owned, i consulted Vatche Cherchian at Portico for advice. He succinctly summarized my situation, providing extremely useful advice and guided me throughout the complication until resolution. Without Portico and specifically Vatche Cherchian, I would not have been able to find a solution with such ease - thank you Vatche!

Alex · 12 January 2021

★★★★★ 1/5

Trustpilot

Dodgy Agents

My review is from the tenant’s perspective.Unfortunately my experience with portico Woodford wasn’t good.During my tenancy term, I found them to be a landlord focused team. Important fixtures / repairs like malfunctioning of door locks was refused by saying that the landlord doesn’t agree so Portico can’t help.Upon following up on complaints reported on Portico’s portal, our property manager Annaliese would raise her voice and ask us to wait till landlord gives a go ahead for the repairs (which unfortunately didn’t happen during the entire tenancy term)At the end of the tenancy term, portico attempted to keep the security by publishing an out dated check out report. Thankfully by disputing the case with TDS, I was able to recover the security.A small tip for anyone using their services is to try to get hold of the check in report as soon as you move in the property so the tenant has a record of the property condition at the start of the tenancy. Portico won’t share it with you and at the end of the term they will try to establish that damages were done to the property by you. Also, please do all correspondence with portico Woodford in writing (over an email) because only then you will be able to establish that you have been reporting the property issues timely to them.At the time of disputing the security with TDS you will not be able to prove the log of conversations that happened over phone and portico will deny of any issue reported.I was able to recover my security because I had kept the evidence of every correspondence else I won’t have lost my security because portico did attempt to present fraudulent evidence to TDS

Shafaq · 12 January 2024

★★★★★ 5/5

Google

Adnan and Yiannis were exemplary in handling a property sale for me. Diligent and responsive and very professional. Highly recommended and far better than most if not all other estate agents that I have dealt with. The transaction which had its difficulties, were smoothed as much as possible by Outlook and would have been far more difficult without their valued input and help.

Robert · 11 June 2019

★★★★★ 4/5

Trustpilot

I just want to give a shout out to ...

I just want to give a shout out to Spyros Miaris for always being available to take my call and provide help and support, even though it’s not his area of expertise Spyros goes above and beyond to assist despite the challenging climate we’re all faced with. Thank you for your excellent customer service, promptness and professionalism Spyros!

Nishal · 19 January 2021

★★★★★ 5/5

Trustpilot

I have used Jack lots of time for…

I have used Jack lots of time for renting my property and he’s always been so efficient - he got me a tenant in super quick time and was so good to deal with. Bianca was also excellent I would highly recommend portico as a company as the staff are so fantastic to deal with and really on the ball

AW · 4 July 2020

★★★★★ 5/5

Google

Just completed a transaction with Portico. Very approachable , friendly and responsive bunch of people. It was a pleasure working with Imdaad. Property transactions have become increasingly multi-layered and it is so important to have the right set of people in this journey. Thank you for all your help and support!

Tanusree · 13 October 2023

★★★★★ 5/5

Trustpilot

Extremely professional

Daniel, Adam and Imran were extremely professional, selling our home quickly and efficiently. Natalie was superb, going above and beyond, to see it through Exchange and Completion in a very time pressured situation. Thanks to you all! We would absolutely recommend.

Kim · 23 April 2023

★★★★★ 5/5

Trustpilot

Thank you Erick and portico Hammersmith…

Thank you Erick and portico Hammersmith for meeting our needs and helping us with our flat search

Alice · 29 June 2022

★★★★★ 1/5

Trustpilot

Terrible attitude during the call

I want to leave a review about the horrible manager who answered my call at Portico Leyton. During the call I apologized for my English because I speak with a slight accent and from that moment all I heard was sighs and a desire to end the conversation quickly. I was told that without a job in the UK, they could not show me anything and make an appointment for viewing only if I could pay for a year's rent at once. This manager is the reason for the problem with the real estate market in the UK. We have just moved on a talent visa that was approved by the UK and of course we don't have a job in the UK right now, but we do have an income, but obviously the portico managers are of a different opinion and they decide who they want to work with and it's definitely not people from other countries.

Nikita · 9 December 2023

★★★★★ 5/5

Google

Anila is fantastic, I'm very glad to have chosen Outlook Properties. We would highly recommend their services.

Feer · 14 June 2022

★★★★★ 5/5

Google

This team is one of the best teams of real estate agents in the area. My experience with Farabi, had been phenomenal. He is 100% committed and focused. He has been of immense help in my house hunting experience in London so far. He is very honest,transparent and extremely supportive. I highly recommend this agency.

Chhavi · 10 June 2023

★★★★★ 5/5

Trustpilot

Natalie Banton was responsive and…

Natalie Banton was responsive and helpful in arranging the return of my deposit and I commend her. Robin Powell

Robin · 4 February 2022

★★★★★ 5/5

Trustpilot

Professional-Caring-Efficient

I have had a very good experience with the Portico Property Manager Sumaiya Islam.On 07thof November 2023 we report house boiler failure at 07am in the morning .At 09.am I have had a call and email from Property Manager Sumaiya Islam about the plumber engineer visit at 12.00 pmAt 1.00 pm we have had a new email from Sumaiya saying that the boiler will be replaced on Thursday 09thof November.The boiler was installed completed as we had been informed by Property Manager Sumaiya Islam.Professional-Caring and Efficient Thank you

Friend · 20 November 2023

★★★★★ 5/5

Google

Such lovely people got are flat sorted out In around 2 weeks hand down best estate agent we have worked with. Not to mention they hand you a moving in box full of goodie witch is such a nice touch I will continue to work with them if we next to move aging soon

Roger · 10 June 2023