Trusted Agent profile · London
★★★★★
1,379 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,379 reviews on two platforms, including 303 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI highly recommend Charlene at Portico…
I highly recommend Charlene at Portico estate agents, she has been very professional and helpful in arranging the renewals of my fathers flat, her prompt answer to all my questions has been appreciated. Overall a great point of contact.
1/5
TrustpilotPortico employee road rage
Very negative experience with one of Portico's driver's (male) road rage physically threatening me (small female) with his car whilst I was trapped in a cul de sac trying to park. He then proceeded to call me a ******, hand gestures etc. Was very upsetting.Upset but understand that these things happen, I was more disappointed by Portico's response after I reported the incident to them. I hoped they would have a word with the driver so no one else would suffer similar but was met with only lip service.
1/5
TrustpilotIgnoring my calls and emails constantly
Portico have consistently ignored my calls and emails when trying to enquire into multiple different flats around east London, I’ve left many voicemails and continue to be ignored and not called back despite the singular time I actually got through to a real person I was told I’d be called back later that day with details to arrange a viewing. Writing this review in the hope they see it and sort it out
5/5
TrustpilotQuick great friendly service
Quick great friendly service Thank you to Michael and the tean
5/5
TrustpilotBest service we have encountered. Brilliant Estate Agents.
Brilliant and highly recommended!!Having had many bad experiences with many Estate Agents, therefore I admittedly went into this process with my guard up and I had very low expectations. However Bilal, Daniel, Alannah and the Portico team have been amazing from start to finish.Throughout this process they have been fast and responsive to any query that we had but also to my frequent requested changes.They enabled me to achieve a higher price than I anticipated and exceed the ceiling price of the street.I had a number of unscrupulous local Estate agents telling me that Portico had called it wrong however the house sale went through seamlessly and we could not have been happier.If you are considering a sale in the area I would recommend using Bilal, Daniel and Alannah before anyone else locally, noting that I still have a few rentals in the area and have thus experienced many of the others poor level of customer service.
5/5
TrustpilotTasks were completed to a high standard
Casey came around to do a few bits and bobs around the house. Tasks were completed to a high standard.
5/5
TrustpilotHighly recommended
I rented a property for a number of years through the Walthamstow office and then eventually sold. Sean Hewitt dealt with both the rental and selling and I can thoroughly recommend him and his team for always being most helpful friendly and very efficient. He was always at the end of the phone if needed and dealt with any queries I may have had straight away. He also recommended a good solicitor for the sale. Highly recommended branch of portico
5/5
TrustpilotThank you Mia
I had some issues with my flat rental. Mia Walcott-McCormick was very helpful and promptly dealt with my queries and assisted in resolving issues which could otherwise have escalated. Thank you Mia for a professional yet personal service.
1/5
TrustpilotAppalling
Appalling. It has taken us over month to get out deposit back despite approval from our landlord. Disgusting, greedy and incompetent. Give us back the deposit we are rightfully owed.
Dear Chloe Carr,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotNick was great throughout the job
Nick was great throughout the job, was helpful and very tidy. Impressed compare to other tradesmen we have experienced.
1/5
TrustpilotAvoid at all costs if you are renting
Rented through their Walthamstow branch.High fees (which were legal then) but slow to fix anything. Refused to fix some things such as the back fence being non-existent. Tried to charge me £180 for my AST rolling over into a statutory periodic. Upped the rent by 10% without fail every 2 years.We were good tenants. Stayed there nearly 10 years. We fixed up the garden (eliminating Japanese Knotweed) and never missed any payments. We kept the place clean and tidy.When it came to the end, they tried charging a checkout fee and back-peddled when I asked if it was illegal (an old template by mistake). They insisted the property should be professionally cleaned by their cleaners, but it wasn't even a good domestic standard when we moved in. We refused and cleaned it ourselves.. They lied on the checkout report claiming that "detritus" was present on carpets and in the fridge. Fortunately I had hi-def video of the whole flat on the date I left (all tenants should do this) and when I suggested they might want to take account of this evidence when setting any deductions they backed down and gave me the whole lot back. Silly them as there was some wear and tear on the place they might have gotten away with, but they just chose to lie.
5/5
TrustpilotAnnie was an absolute delight
Annie was an absolute delight, she reassured me with advice with the current government guidelines and was helpful with the next steps for me and my family. Will look forward to speaking further with her.
1/5
TrustpilotExtremely high Landlord fees
I’ve been using portico as a landlord for a few years now as an agent to let my property. Recently I’ve had a terrible experience. Very slow to update me, the fees for basic items like registering tenants deposit is blatantly multiplied (they charged me £70 whereby it’s less than £20 to actually register it). Also they used to deduct fee’s on a monthly basis. They changed their T&c’s without warning so when my new tenant signed a 2 year contract they deducted 9% up front for 2 years which amounts to 3 months rent! I haven’t received any payment as the tenant pays them directly. Please avoid if you are a landlord. There are so many better agents out there that charge half as much and are much more honest and upfront
5/5
GoogleAnila, Simon and the rest of the team at Outlook Docklands have been really helpful and professional throughout the 2 years that I have used them as my estate agents. Always found them to be proactive and not reactive in their quest to find me quality tenants. 10/10
Hi Matt, thank you for taking the time to leave a review for us at Outlook Estate Agents Docklands. We're happy we could meet your expectations and hope we may be of service to you in the future. Kind regards Customer Relations Team
5/5
TrustpilotExtremely happy with new property manager
We recently had Alice Franco Do Amaral come on-board as our new property manager and since then our experience with Portico has been overwhelmingly positive. Alice came straight in, inheriting a long-running issue from her predecessor, who hadn’t been providing an adequate service. Alice, though, has been brilliant from the get-go: she is patient, an excellent communicator, never goes missing, and, most importantly, gets things done. We are very grateful for the work she’s done on our behalf so far.
5/5
TrustpilotNew property manager Alice
New property manager Alice took over looking after our property just a few weeks ago and yet, she has been so efficient and brilliant at sorting out issues that normally drag out to months and months. So greateful to Alice for the way she understands the issues, takes ownership, finds providers and coordinates with the owner. She is clear and timely in her communications. She always follows up and makes sure issues are sorted. We are really impressed and greatful.Kristina
5/5
TrustpilotVery communicative and helpful
Samuel is helping me find a property in Walthamstow. He's great at staying in touch and sending over what we might be interested in. Fingers crossed he can help us find the perfect next home!
1/5
TrustpilotVery poor agents
Very poor service. We had multiple issues throughout our tenancy and had to threaten with ombudsman to get things sorted. This started at the beginning when the agent tried to trick my foreign partner into a lease without any break clause and lasted to the end of the tenancy when the agent then took an excessively long time to sort out deposit arrangements (>40 days to provide a breakdown of intended deductions). We only got the ball rolling again when we threatened to sue. I highly doubt they were transparent with our landlord either, as we had to frequently go through our neighbor who knew him to get things done. Never have I seen such a poorly managed estate agency (and I have seen many). Landlords, tenants, buyers and sellers should all stay away, they will cause you more stress than you need.
5/5
GoogleI just moved out from my flat few days ago, And Outlook Property helped us a lot with absolutely everything! Really good team! I can recommend them to any young couple that wants to rent a property around royal Victoria Docks!
Dear Neghiuc Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotA great team!
CP Creative has been working with Portico for many years now. We have a great relationship with many of the staff including Spyros and his team. They are a pleasure to work with.
5/5
TrustpilotIt can be a stressful experience…
It can be a stressful experience searching for a new home but Portico Property were great, with a special thanks to Magdalena from accounts who was extremely helpful. I highly recommend Portico Property!!
5/5
TrustpilotSharon Chebrot deserves a special…
Sharon Chebrot deserves a special mention for her help dealing with the local council and the Landlords Licencing system, very helpful and efficient.Megan Buchel is always thoughtful and very efficient, excellent at problem-solving.
5/5
GoogleI have been using outlook Docklands since I bought my flat.They provide excellent level of services. Simon in particular highly professional and always there to help . Anila too amazing. I would highly recommend their servicePositiveResponsiveness, Quality, Professionalism, Value
Dear Hima, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Mr Salman!
Excellent service from Mr Salman. He helped us to find perfect place to rent and made the whole process very smooth. He was very professional and helpful through the process. Strongly recommended to anyone! Thank you very much Salman!
Dear Ahmet,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Portico won Gold in The Trusted Agent 2026 awards.
