Portico London reviews

★★★★★ 5/5

Trustpilot

Marc Mcilveney (Branch Manager) and his…

Marc Mcilveney (Branch Manager) and his team have been the contracted Management Company since the purchase of our property for the last 10 years. Marc has provided an outstanding all round service to our property interests and ensuring all needs have been met. Ensuring relevant certificates (e.g EPC, Electrical safety certificate and others) and Tenancy contracts, inventory checklists and maintenance checks were all in order and up to date. An online video marketing the property was made available during these unprecedented times of the COVID 19 Pandemic where physical access and viewings of properties are restricted. He undoubtedly looks after both the landlord and the tenants best interests, providing sound solutions to any issues as/should they arise. Highly recommend their service.

Khavi · 8 February 2021

★★★★★ 5/5

Trustpilot

We recently had a very good experience

Jason · 9 October 2024

★★★★★ 5/5

Google

I can't talk highly enough of the team at Outlook. George, Simon and Anila have gone beyond the expected to look after us and make the unplanned move as smooth as possible. Props to everyone at outlook and the team!

Majad · 10 June 2022

★★★★★ 5/5

Trustpilot

An outstanding property manager

For a number of years, Portico has managed properties which my husband and I own in London. They have consistently provided very good, very professional service. Ieva Sarkovska stands out from the team as an incredibly efficient and effective property manager. Ieva has dealt with numerous issues that have arisen at our properties including most recently, a very protracted and complex issue arising from a burst pipe. Not only did Ieva arrange for the immediate plumbing and drying services but she also worked with the property building managers, the relevant contractors and indirectly the insurers to ensure the property will be fully reinstated. We could not be more grateful for all of her efforts.

Christine · 26 January 2021

★★★★★ 5/5

Trustpilot

Trustworthy and Professional

I have had nothing but excellent help and service from Portico especially Vatche who has assisted me in making all the correct choices regardless if they got the gig. Trustworthy and professional.

RE · 15 January 2021

★★★★★ 5/5

Trustpilot

Very good agent especially Sean Hewitt…

Very good agent especially Sean Hewitt in Walthamstow he helped me the whole way through the property transaction. Would highly recommend Sean as the best agent I have dealt with in ages, nothing was to much. Thanks Sean

Mark · 24 August 2018

★★★★★ 5/5

Trustpilot

Fantastic Service

Samantha and the team have always given first class service and clear communication. It is fantastic to work with a company who care so much for their customers and enjoy going above and beyond expectations.

SuzieQ · 18 February 2020

★★★★★ 5/5

Trustpilot

Flora was lovely!

We dealt with Flora. She was lovely, helpful and prompt in answering our queries. She also was brilliant in getting us booked in to view flats early and she respected all the COVID-19 guideline.

Anthea · 17 June 2020

★★★★★ 5/5

Google

The Outlook team of Anila, George and Simon are very professional. I have used the the agency for 15 years for rentals because of their experience of the local area and their service remains a high standard.PositiveResponsiveness, Professionalism

Colin · 26 August 2022

★★★★★ 5/5

Google

Anila at Outlook Excel office is a super star. She is efficient, responsive and often goes beyond the call of her duties to help tenants and landlords. I have known the Outlook Excel's letting team for many years and they are reliable and respinsible. Highly recommend!

Fazioli · 10 June 2021

★★★★★ 5/5

Trustpilot

I would like to thank Casey who done…

I would like to thank Casey who done the re-grout In our bathroom yesterday. Fantastic job.Recommended ******

Jon · 25 February 2023

★★★★★ 1/5

Trustpilot

WORST AGENT: you will be at exploitation risk.

Despite government ban on admin fee , the below amount was demanded by portico for the renewal of our contract, after being with them for 5 years.BELOW EVIDENCE FROM MY EMAIL SENT BY DAVID BARRY "For the time of Portico staff. This includes the RCs, Paralegal (references), Property Management/Administration Front Office, 4hrs = £136(£34 an hour, which is £17 per hour people cost plus £17 cost of a Zone 1 London head officeAdministration including all calls, text messages, emails, letters, postage, fax, photocopies, scans = £50In-house Counsel (£150) and Paralegal team (£60) ensuring that all documents and processes comply with a all legislations that pertain to the transfer of obligations, landlord and tenant rights, deposit protection, contracts etc". David needs a refresher customer care training. He is making landlords to lose their good tenants with his poor customer service.

Elizabeth · 1 December 2020

★★★★★ 1/5

Trustpilot

Unprofessional agency!!

Unprofessional agency!!! We were trying to arrange a view to rent a property. During the call, a worker named Rob T ended the call to our face without even listening us properly. Even though the rent price is below the legal limit that we can rent, they did not give us a chance. I hate UK rental agencies. They are very spoiled and not helpful to students. There should be legal regulations for these kind of things.

Cud · 26 July 2021

★★★★★ 5/5

Trustpilot

My agent Sanyah was absolutely…

My agent Sanyah was absolutely brilliant help me throughout the whole process always was willing to go the extra mile for me and my wife. Made the whole process very easy.

Kay · 19 February 2021

★★★★★ 1/5

Trustpilot

HORRENDOUS AGENCY

HORRENDOUS AGENCY. Tried to charge us £675 including £25 for the removal of a toaster that was there when we arrived. We supplied photographic evidence disputing a whole host of ridiculous charges including £40 for light staining on some £7 IKEA blinds. When we first arrived the house was filthy (despite our contract stating it had been professionally cleaned) which set the tone for the rest of the tenancy. We had mice and mould throughout the duration of our tenancy and they were useless with dealing with it. Do not use Portico - they are money grabbing sods!

William · 17 November 2020

★★★★★ 1/5

Trustpilot

ESTATE AGENTS FROM HELL

Portico (Hammersmith) are terrible to deal with. They caused us problems from start to finish during our time renting. Communication started off great but then as soon as we signed the tenancy contract, they became impossible to get hold of! Any high reviews from tenants are likely to be people who haven't signed their contracts yet or have just moved in. We had a major leak and drain blockages that they refused to even look at until we had sent several emails over a period of around 5 months. They were incredibly slow to act and did not organise repairs for months after we sent them photos and videos of bits of the bathroom ceiling falling off!TENANTS BEWARE - they do not care to address any issues you may have and it could take several months of calling/emailing them 3 or 4 times a week before they respond. They were happy to cause permanent damage to the property which could easily have been avoided had they responded to us sooner. They eventually organised repairs which covered up the issue but the damage from the leak is permanent and will most likely cause problems again in the future. The landlord was likely not told that they took over 6 months to fix the issue so could have avoided this problem. We were not allowed to have any contact with the landlord. They stole from our deposit when we left. They attempted to charge us over twice the amount they had paid for the initial clean. Weeks after we requested proof of this clean, they eventually sent a receipt and begrudgingly reduced the amount they would deduct from our deposit to some extent. We did not realise at the time but they were deliberately trying to prolong it because disputes can only be taken up with TDS for 3 months after the end of the tenancy. They were slow to respond to us in order to pass this deadline. They are highly unprofessional and also have a huge turnover of staff who do not know how to hand over their work - whenever someone left, we would have to explain the issue from scratch and resend the email chains we had.Do not rent from these agents unless you want endless headaches.

Sofia · 15 November 2020

★★★★★ 5/5

Trustpilot

Portico agency is friendly and helpful

Our experience with Portico has been very pleasant. Right from the initial viewing, the agreement documentation process and finally ending the tenancy. Portico was managing the property as well and attended to our issues in a timely manner. The end of tenancy was especially smooth as they have us an opportunity to rectify the cleaning issues for the purposes of the check out inventory. The Hammersmith office was helpful and Natalie from the deposits team did a fantastic job in retuning the deposit in super quick time. All this was possible due to the reasonable landlord we had.

Mr · 4 November 2020

★★★★★ 1/5

Trustpilot

Unprofessional and uncaring.

I found portico to be extremely unprofessional. We were overcharged for tenancy changes (above and beyond what is written in law) when my partner took over a tenancy mid-lockdown as my flatmate left. They were extremely slow to act on a building mouse problem. We were left without a fire alarm as a top floor flat, which is illegal not to mention dangerous. They would request access to the flat and not show up, or would turn up with no notice. Our emails were routinely ignored and we had to go through someone senior to get anything done. Apart from this one individual, they were very rude and always sided with the landlord. We were not given the opportunity to attend our check out inventory either, and they attempted to charge us for things that were evidently in the check in report and there from previous tenants. I cannot be clear enough about how bad my experience was.

Sophie · 2 November 2020

★★★★★ 5/5

Google

Five stars for Anila! Such a champion, she was able to provide us with so much information and was able to answer any questions we had. Thank you so much to outlook letting for your quick and easy service

Jenna · 10 June 2022

★★★★★ 1/5

Trustpilot

I have terrible experience with PORTICO

I have terrible experience with PORTICOWhen we made an offer we want £50 reduce and install internal door lock for extra security. and member of their staff yes landlord accept our offer.so we organized all process to move in to pass reference something like this. However only one day before they just said to me we need install internal door lock ourselves Also they said in person this flat comes with car parking even I asked twice however they suddenly change no parking come with this flat.I asked to fix things which is not working but they don't do anything more than a week Just ignore. avoid this company.+ additional informationthey just report this review instead of find out solution.I think they just report when customer left one star review. once you sign with them they never fix your problem asap please avoid. Even there is one racist rude manager said I don't know well because I'm immigrant ...

Dino · 29 October 2020

★★★★★ 5/5

Trustpilot

Good service

Portico has been dealing with our property for a couple of years and we have been very happy with their service. Spyros has been particularly helpful managing our recent contract renewal.

Sarah · 22 January 2021

★★★★★ 1/5

Trustpilot

I useed to SO happy with Outlook but…

I used to be SO happy with Outlook but since they rebranded to Portico,it's been a nightmare. From no support with rent collection (late every month causing me financial distress), bailiff knocking at my door as the tenants have not paid the council tax, to canceling check out report and then charging me for it! DISASTER!

Natalia · 19 October 2023

★★★★★ 5/5

Trustpilot

Professional and Helpful

We have worked as a contractor for Portico for a number of years and they remain one of our most professional and dedicated clients. Great communication between ourselves and all areas of the business really help ensure our day to day tasks run as smoothly as possible. Special mentions must go to Simon Martin and Kristian Muzzelle. Their flexibility, eye for detail and professionalism have been the cornerstone of our successful working relationship. We couldn't recommend them highly enough.

Capital · 14 January 2021

★★★★★ 1/5

Trustpilot

A hole in the wall and illegally held…

A hole in the wall and illegally held depositWe've had a horrendous experience with these estate agents, specifically Portico Islington, who have created problems at every turn and then been hopeless at offering solutions, I cannot implore interested individuals more to look elsewhere. We have been left with a literal hole in the wall for 3 months as a result of their incompetence, moved into a flat with broken blinds and lights which were either broken or simply inappropriate and after 2 years never received an inventory. However, the cherry atop the cake is definitely our current ongoing problem, where they hold several thousand pounds of our money without explanation a week beyond the contractually agreed date of return, which is illegal! I cannot say it strongly enough, avoid this painfully hopeless estate agents like the plague.

William · 7 October 2020