Trusted Agent profile · London
★★★★★
294 reviews across 1 platform
102 Highbury Park, London, N5 2XE
Part of Portico, see every office.
Portico's office in London, at 102 Highbury Park, is rated 4.5 out of 5 across 294 reviews on 1 platform, including 294 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have been dealing with Tom Newman who has been excellent, helpful, prompt and efficiently,
Dear John Malcolm Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleViewed properties with Tom Newman who was brilliant. Friendly, warm and great knowledge of the properties and area.
Dear Jessica Sutherland Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouis was very responsive and made sure the process went easy and smooth. Thanks to the team in Highbury, we now secured a lovey flat
5/5
GoogleHad a great experience with Tom Newman, helped with all my needs and very responsive
Dear Jordi Long Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Googleif i could give them negative 5000 stars i would, not even exaggerating. these people wasted my time and money - its been 1 month and they still havnt given my deposit - the charged me 2 and a half months of rent, and i found out this is illegal in london, they are allowed to charge 1 month or so. - not to mention, i had the apartment professionally cleaned and they just happened to "FEEL" like it wasnt clean ennough and charged me another 150pounds for another cleaning - they are unprofessional theives. i'd rather be homeless then do any sort of busniess venture with these sick people again
5/5
GoogleI have dealt with a good number of Lettings Agents over the years (both as a landlord and a tenant) and have to say that the service I received from Portico in Highbury (specifically Ed Lugg, the branch manager) has been nothing short of fantastic. The staff all seem well-trained, are personable and knowledgable. Ed demonstrated a deep understanding of his client's motivations and likely reactions to the not-uncomplicated rental offer we put-forward. This made everyone's lives easier; we were comforted, as we felt we were dealing with a very straight-down-the-line outfit. Bravo, folks! I hope it wasn't a fluke. If more tenants in London had the experience we did, I think the world would be a happier place! :-) Highly recommended, from our experience.
1/5
Googleif i could give them negative 5000 stars i would, not even exaggerating. these people wasted my time and money - its been 1 month and they still havnt given my deposit - the charged me 2 and a half months of rent, and i found out this is illegal in london, they are allowed to charge 1 month or so. - not to mention, i had the apartment professionally cleaned and they just happened to "FEEL" like it wasnt clean ennough and charged me another 150pounds for another cleaning - they are unprofessional theives. i'd rather be homeless then do any sort of busniess venture with these sick people again
1/5
GooglePortico significantly underperformed my very low expectations of a letting agent. Their lack of knowledge, organisation and professionalism led to a simple transaction taking over 6 weeks and nearly falling through several times. They blamed the series of delays and complications on a “difficult landlord” (their description of their client) who, since moving in, has proved to be very responsive and easy to deal with. Tenants unfortunately can’t choose which agent to deal with, but based on this experience I’d suggest that landlords steer well clear.
1/5
Googleif i could give them negative 5000 stars i would, not even exaggerating. these people wasted my time and money - its been 1 month and they still havnt given my deposit - the charged me 2 and a half months of rent, and i found out this is illegal in london, they are allowed to charge 1 month or so. - not to mention, i had the apartment professionally cleaned and they just happened to "FEEL" like it wasnt clean ennough and charged me another 150pounds for another cleaning - they are unprofessional theives. i'd rather be homeless then do any sort of busniess venture with these sick people again
5/5
GoogleHad a very helpful, cooperative, and friendly agent called Louis who seemed to be on constant standby to help with our every need and question. Helped us to find and rent a fantastic property.
Dear Frank Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with Tom Newman. Great guy, great agent!
Dear Tom Dowd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe Portico Highbury team gave us the best service and experience we have had with any estate agents. They were extremely helpful and responsive throughout the process, and sold our house super quickly.
Dear David Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust completed a transaction with Charlotte Bailey as the acting estate agent. Extremely impressed with her patience, persistence and attentiveness all-round. Would highly recommend Charlotte and her team at Portico!
5/5
GoogleClaudiu was extremely helpful and professional in helping us to find our new home. Everything went smoothly from beginning to end. Would highly recommend !
5/5
Googlewent on a viewing with tom, he turned up on time and had loads of information
Dear Elouise Andrews Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with a good number of Lettings Agents over the years (both as a landlord and a tenant) and have to say that the service I received from Portico in Highbury (specifically Ed Lugg, the branch manager) has been nothing short of fantastic. The staff all seem well-trained, are personable and knowledgable. Ed demonstrated a deep understanding of his client's motivations and likely reactions to the not-uncomplicated rental offer we put-forward. This made everyone's lives easier; we were comforted, as we felt we were dealing with a very straight-down-the-line outfit. Bravo, folks! I hope it wasn't a fluke. If more tenants in London had the experience we did, I think the world would be a happier place! :-) Highly recommended, from our experience.
5/5
GoogleAmazing help and a special thank you to David, he made our experience very easy and enjoyable. We would 100% recommend, and if you can, request him personally!
5/5
GoogleLouis, Claudiu and Charlotte were very professional and helpful during the whole process. Thanks again! I would highly recommend Portico
5/5
GoogleOutstanding service by the whole team and agents, Parth is very friendly and strives to meet the client's needs.
5/5
GoogleGreat Agency would definitely recommend. Make sure you speak to Tom Newman as he is always happy to help.
Dear Femi Akindele Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDodgy estate agents with astronomical fees, beware of a guy called Edward Lugg, he'll come across all professional and well spoken but he'll keep things hidden from you. They charge for pretty much anything. You're better off going to smaller independent estate agents, where you''ll find the same property advertised for much less because they have to make up for their huge fees plus the damn VAT. Smaller agents often won't charge you VAT.
5/5
GoogleGreat team and really responsive. After a few offers declined, Louis gave me the best advise and helped me securing a great flat. Thanks a lot team Highbury!!!
Dear Alexandra Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with Tom. He was very helpful and knowledgeable.
Dear Robert Sharp Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePortico were great, especially Charlotte, who really understood my brief and found me my ideal property, when I didn't think it would happen. Thank you.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
