Portico reviews

★★★★★ 5/5

Google

We have been letting out our flat for 7 years and have tried multiple agents, but Portico is far and away the best, and as a result we've used them now for several years. They are efficient, communicative and operate to a high standard. We've had the same Property Manager throughout our time letting with them, which has been excellent for continuity and relationship-building. I wouldn't hesitate to recommend them.

J · 20 September 2025

★★★★★ 5/5

Google

Meera was most helpful in finalising a long purchase process for us. She made sure we were informed every step of the way, went to extra lengths to chase up outstanding processes along the chain and made us feel very reassured and confident that everything was being taken care of as soon as possible. We are very happy to have had her as an agent and would highly recommend her services to anyone. Thank you Meera!

Rita · 20 March 2023

★★★★★ 5/5

Google

The staff is super helpful especially Ieva, she was super kind and provided great assistance.

Dovidas · 20 November 2025

★★★★★ 1/5

Google

Very bad their service. They showed us one bedroom flat and said us to confirm them by other day within 4pm. Then we called them to confirm for shifting as we have interested to go. But they did not pick up the call, send them message and email, no response. The girl who showed our house called- Cullen, gave us her personal number while showing thr flat, I knocked there as well. But no response. At least they should have picked up the call or replied the mesaage that the flat is not available right now. They did not inform us anthing. Very very bad service, very bad.

Rumana · 16 May 2025

★★★★★ 5/5

Google

Hugo was very helpful and professional during our viewing.

Richard · 21 August 2026

★★★★★ 5/5

Google

Ieva has been incredible throughout our tenancy! A huge asset to Portico.

Jake · 20 November 2025

★★★★★ 5/5

Google

I received a professional and friendly service from Hugo and the team at Portico.

Anton · 20 October 2025

★★★★★ 1/5

Google

Impossible to get hold of when a problem arrises (their portal is inefficient and confusing, and nobody with any authority (the property managers) picks up the phone or replies to emails once you have started renting through them - took months for anything to get sorted. Also a massive hassle regarding the move out process - we left the property in significantly better condition (and cleaner) than how we found it. Months later we got an extortionate bill for cleaning however they had no photos/evidence to justify any of it. I sent extensive proof that we left the property in a much better condition - tried to follow this up multiple times over a few months with multiple of their employees however never got a response as usual. Half a year later one of the property managers chases this up demanding the money however since I had deleted all photos/videos/evidence of how we left it, they threatened to take legal action and left us no choice but to pay a completely unjustifiable amount. I have dealt with 4 different lettings agents throughout London and Portico were definitely the worst.

Guy · 20 March 2025

★★★★★ 1/5

Google

Ieva from Portico was an absolute pleasure to deal with during my time as a tenant for over 6 years. I only had dealings with her at the end of my tenancy, which was a shame, as she was professional, efficient, and without doubt the most helpful person on the team. Unfortunately, my overall experience with Portico was shocking. The Camden team was generally disorganised, inexperienced, unresponsive, and at times rude. It aligns with other reviews suggesting that Portico’s approach is a trend and part of their business model to prioritise landlords’ interests at the expense of tenants. I found Salman to be disingenuous, misleading, and unhelpful, further contributing to a negative experience. How they are still operating, I have no idea, the whole setup felt like a total scam. I had to dispute a proposed £1,013 deduction from my £2,000 deposit, which I found wholly unjustifiable and disproportionate. Charges for services like unnecessary jet washing, excessive cleaning fees, duplicate rubbish removal costs, and unjustified painting expenses were all disputed. The entire process raised concerns about the authenticity of the invoices provided, as there was a lack of supporting documentation, VAT numbers, and verifiable company details. After a lot of fighting and raising a dispute with the Tenancy Deposit Scheme, I managed to get my deposit back. Portico did not take their legal obligations seriously in the slightest, complaints of mould and damp over many years were ignored completely. This experience has been a sham, and while Ieva’s support was a rare positive note, the overall treatment felt punitive, especially after maintaining the property diligently for over six years and always paying rent on time.

Oscar · 20 March 2025

★★★★★ 1/5

Google

Dangerously incompetent, painfully avoidant and criminal tendencies. This site represents everything wrong with the industry. They provided a report about the condition of the property which was completely inaccurate and created a logging system that is painfully long to use to report the actual state of the place. In the end I just dealt with it directly with the landlord, completely making this service redundant. They withheld my deposit for months, ignored emails for weeks at a time and only responded when I threatened to take them to small claims. They even tried to add on an extra month of rent after I had already left and chased me to pay for a place - their excuse, we hadn't updated our system.

Fonesafe · 20 March 2025

★★★★★ 5/5

Google

Hugo was extremely responsive and professional!

Tom · 20 December 2025

★★★★★ 5/5

Google

Hugo was so helpful and always available to assist us with any enquiries my boyfriend and I had renting our place! The team was super friendly!

Nicole · 4 May 2025

★★★★★ 5/5

Google

I thoroughly enjoyed the viewing in Camden! Hugo was very professional and communicative throughout the process.

Max · 20 August 2025

★★★★★ 5/5

Google

Great support from the team, thank you Salman P.!

Regis · 20 October 2025

★★★★★ 5/5

Google

Great agency! I personally can highly recommend Salman Peerally :) from the start he proved to be super professional & helpful! always responding super fast and even when I was bothering him a lot with so many repetative questions he was always there to answer them all (since I moved from Germany the process was new for me and I had really a lot of questions about contract, deposit etc)

Yana · 29 July 2022

★★★★★ 5/5

Google

I’ve been letting properties with Salman Peerally and Hugo Fanning at Portico Camden for some time and they have always given professional service. As a landlord they are a dream team and make the whole process smooth and headache free. I would highly recommend contacting them if you need to rent out your property!

Alisha · 20 October 2025

★★★★★ 5/5

Google

Portico, specifically Salman Peerally, provided an excellent service throughout our search for a new flat in London. Salman was not only an excellent salesman, but attentive to his client's needs, finding us a property that perfectly met out expectations. He was always easily reachable when we had any queries, and made the process from flat search to tenancy agreement as smooth as silk. Many thanks.

Charles · 29 July 2022

★★★★★ 5/5

Google

Ieva has been very helpful in helping us arrange to have carpet replaced in our flat, thank you !

Eléonore · 20 February 2026

★★★★★ 5/5

Google

Salman has done an excellent job at finding me and my partner our new home. They were extremely helpful when we had questions about the property and guided us expertly through the renting process. Would strongly recommend this company. Thanks Salman!

Archie · 20 March 2024

★★★★★ 5/5

Google

I have been working with Camden Portico for while now as a photographer and I need to say it has always been pleasure! Both boys,Salman or Hugo would always kindly get back to me swiftly with everything I needed from their end , making …

Pavla · 22 October 2025

★★★★★ 5/5

Google

Salman was incredible to work with and made sure that we were able to get the flat we wanted as quickly and easily as possible. His friendly and welcoming demeanour meant that the whole process went smoothly and we are all so thankful that he was able to get us this beautiful flat.

Marium · 20 March 2023

★★★★★ 5/5

Google

Francesca was super helpful when searching for a property, highly recommend her!

Sarah · 20 March 2025

★★★★★ 5/5

Google

I have been using Portico Property Management services for a number of years and I´m satisfied with the quality and responsiveness of the services. Special thanks to Aleksandra Lipinska and Ieva Sarkovska who have always been really responsive to any queries, maintenance issues or questions we have had.

Juan · 20 March 2023

★★★★★ 5/5

Google

My friends and I found our flats thanks to Salmaan, he helped us with the whole process and has been super easy to contact which was something I didn't find in other agents we had spoken to. Have since recommended him to a lot of friends too!

Shahana · 20 March 2023