Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’m a student who will be studying at London for this academic year, thanks very much to the good service provided by Adam and Zara which enables me to settle down in a perfect house!!!
Always have a quick answer for our questions and needs, lucky to have you as the estate agents for my moving in! will definitely recommend pomp properties to others!PositiveResponsiveness, Quality, Professionalism
Qinzi · 17 June 2021
Agent replied · 16 June 2024
Thanks a lot Qinzi!
We are glad you love your new property! Hope to see you around!
★★★★★ 1/5
GoogleVery poor communication! The agent Joe disappeared right after viewing, and didn’t reply any messages or phone calls for many days. The office didn’t help me to get in touch with the agent as well, until the property was let by other estates.
BTW, I’m not registered in the system for sure because it’s not my real name :D
Butterfly · 17 June 2022
Agent replied · 16 June 2024
Good Afternoon, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact us at info@pompproperties.com and provide us with more details, we would like to look into this matter on your behalf. Kind regards, Pomp Properties
★★★★★ 5/5
GoogleI just come London recently and was not sure where to look property, thank god found this agency with good reviews .
Very good service and very helpful
Thank you simran for great service and knowledge
Explained me the area and surrounding
Will recommend your agency
Asha · 17 June 2023
Agent replied · 16 June 2024
Thank you for the brilliant review Asha!
★★★★★ 1/5
GoogleVery poor client service and communication especially from Joseph Alvarado. I would not recommend this agency at all, lack of communication, not responding to phone calls and withdrawing an offer which had already been accepted without further notice.
Please look for a different agency as there is plenty of more professional places to manage / look for a property. Thanks
William · 26 October 2021
Agent replied · 25 October 2024
Dear William, we take all reviews seriously. We apologise that our service was not up to our normal excellent standard.
Can you please provide us more details of this so we can investigate further and resolve on info@pompproperties.com
Kind Regards,
Customer Relations
★★★★★ 5/5
GoogleMy husband Anadi and I were looking for somewhere to rent having just returned to the UK after having been abroad for 6 years. We contacted Pomp properties and were looked after incredibly well by Adam who found us a fabulous flat, very quickly and was always available and responsive to all our questions and needs. Thank you for a great service!
Julia · 17 June 2021
Agent replied · 16 June 2024
Thank you for your lovely comments Julia, we have told Adam and he is thrilled!
Hope to see you around the area!
★★★★★ 5/5
GoogleThey are so efficient, very professional & would highly recommend!
Will definitely be using them moving forwards
Ells · 9 December 2024
Agent replied · 24 December 2024
Thank you for the fantastic review! We’re delighted to hear you found our service efficient and professional. Your recommendation means a lot to us, and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleThe agency are very patient and responsible.
李颐周 · 18 April 2025
Agent replied · 17 May 2025
Thank you so much for your kind words, 李颐周! We're really glad to hear you had a positive experience with us. Being patient and responsible is at the heart of how we work, and it means a lot to know it made a difference. If you ever need anything in the future, we're just a call away!
★★★★★ 1/5
GoogleVery poor client service and communication especially from Joseph Alvarado. I would not recommend this agency at all, lack of communication, not responding to phone calls and withdrawing an offer which had already been accepted without further notice.
Please look for a different agency as there is plenty of more professional places to manage / look for a property. Thanks
William · 17 June 2021
Agent replied · 16 June 2024
Dear William, we take all reviews seriously. We apologise that our service was not up to our normal excellent standard.
Can you please provide us more details of this so we can investigate further and resolve on info@pompproperties.com
Kind Regards,
Customer Relations
★★★★★ 5/5
GoogleMuzy helped us a lot during the process of finding us a nice property to stay. He sent me many great options and finally he got one amazing flat in the central London for us. Many thanks for his help.
Annie · 21 August 2023
Agent replied · 16 June 2024
Thank you for taking the time to share your positive experience with Muzy and our agency! We're thrilled to hear that Muzy was able to assist you in finding an amazing flat in central London. Providing our clients with a smooth and successful property search process is always our goal, and it's fantastic to know that Muzy was able to send you great options and ultimately secure a property that you're happy with. We appreciate your kind words and trust in our services. If you ever need any further assistance or have more real estate needs in the future, please don't hesitate to reach out. Muzy and the entire team are here to help!
★★★★★ 5/5
GoogleI would definitely recommend this agent and Adam for his prompt and professional response during my renting experience. Adam contacted me immediately when he got the information about the new released property and helped me successfully rent the property within one day.
Aaron · 17 June 2023
Agent replied · 16 June 2024
Thank you for recommending our agent, Adam! His prompt and professional response helped you secure the property in just one day.
★★★★★ 5/5
GoogleEverything was good🥰🥰🥰 …
Ke · 17 June 2022
Agent replied · 16 June 2024
Thank you for the great feedback!
★★★★★ 1/5
GoogleVery poor client service and communication especially from Joseph Alvarado. I would not recommend this agency at all, lack of communication, not responding to phone calls and withdrawing an offer which had already been accepted without further notice.
Please look for a different agency as there is plenty of more professional places to manage / look for a property. Thanks
William · 23 January 2021
Agent replied · 22 January 2025
Dear William, we take all reviews seriously. We apologise that our service was not up to our normal excellent standard.
Can you please provide us more details of this so we can investigate further and resolve on info@pompproperties.com
Kind Regards,
Customer Relations
★★★★★ 5/5
GoogleImpressive service from Therondo! Extremely friendly and patient, explained every single term and step that I couldn't understand. Amazing.
Billy · 25 September 2024
Agent replied · 25 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Therondo. Our team is dedicated to ensuring that every customer feels informed and supported throughout the entire process. Your kind words inspire us to keep delivering the best service possible. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
★★★★★ 1/5
GoogleVery poor client service and communication especially from Joseph Alvarado. I would not recommend this agency at all, lack of communication, not responding to phone calls and withdrawing an offer which had already been accepted without further notice.
Please look for a different agency as there is plenty of more professional places to manage / look for a property. Thanks
William · 10 December 2020
Agent replied · 9 December 2024
Dear William, we take all reviews seriously. We apologise that our service was not up to our normal excellent standard.
Can you please provide us more details of this so we can investigate further and resolve on info@pompproperties.com
Kind Regards,
Customer Relations
★★★★★ 5/5
GoogleAdam and Pomp were amazing , prompt and great service
Thank you
Tim · 9 December 2024
Agent replied · 24 December 2024
Thank you so much for your kind words and 5-star review! We're thrilled to hear you were happy with our prompt service and the experience with Pomp. It was a pleasure working with you, and we’re always here to help with anything you need in the future.
★★★★★ 5/5
GoogleHad an excellent experience with pomp properties especially with Joe and Muzaffer. They were also quick to respond to any calls and emails, allowed us to move in early on Saturday morning. Very professional and responsive company!
Callum · 17 June 2023
Agent replied · 16 June 2024
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience with Pomp Properties, particularly with Joe and Muzaffer. We're glad that they were quick to respond to your calls and emails, and accommodated your early move-in on Saturday morning. Providing a professional and responsive service is our top priority, and we're thrilled that we met your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you once again for your feedback and for choosing Pomp Properties.
★★★★★ 5/5
GoogleSasmaz and Joseph are always quick to assist!
I know I can talk to them and they will get me the right solution.
I would be very happy if you could continue to support me.
Taku · 17 June 2023
Agent replied · 16 June 2024
Thank you for your kind words!
★★★★★ 5/5
GoogleWhen looking for a flat ended up with Pomp. The process was smooth beginning to end. Nothing but good things to say about the team at Pomp. It was a pleasure working with Adam as he is always available to answer any questions almost immediately.
Carlos · 17 June 2021
Agent replied · 16 June 2024
Thank you Carlos for your kind words. We hope you enjoy your new home!
★★★★★ 1/5
GoogleInitially good experience but has ended up a nightmare. I have been letting out my flat for years plus other properties and wish I had not used them now. The bigger more established agents are just that for a reason. Would not recommend at all.NegativeQuality
Kate · 17 June 2021
Agent replied · 16 June 2024
Dear Kate, I am concerned to read this review. As you are not a registered client on our system please could you get in contact with us at the office so we can assist.
Kind Regards,
Pomp Properties
★★★★★ 5/5
GoogleReally a professional service. Joseph Alvarado, really made the experience an enjoyable one finding my new home, he was incredibly helpful and knowledgeable, would highly recommend!
Omar · 17 June 2023
Agent replied · 16 June 2024
Thank you for the amazing review Omar!
★★★★★ 5/5
Googlei used Tromp Properties rental service. Good service, warm welcome, good support throughout the whole rental, Muzaffer and his colleagues were all helpful. Kudos to him
Emmanuel · 17 June 2023
Agent replied · 16 June 2024
Thank you for the review Emmanuel!
★★★★★ 5/5
TrustpilotReally helpful in finding me my rental…
Really helpful in finding me my rental accommodation in Earls Court, I’ve had a few bad experiences with other companies but working with Pomp was so easy and having rented from them a second time now , I absolutely love the team!
Jessica · 25 July 2021
Agent replied · 23 August 2025
Thank you for your kind words Jessica!
★★★★★ 5/5
TrustpilotBest estate agents
The staff were lovely when we popped in then helped us with a quick swift move one of the best estate agents I’ve dealt with
Shawn · 3 July 2023
Agent replied · 23 August 2025
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our staff to be lovely and that your move was swift and efficient. It's heartening to know that we've been one of the best estate agents you've worked with.
We take pride in providing excellent service to our clients, and your feedback is greatly appreciated. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks again for choosing us, and we look forward to continuing to exceed your expectations in the future.
★★★★★ 5/5
GoogleZara @ Pomp has been managing a rented flat for us and has been outstanding.
Daniel · 17 February 2024
Agent replied · 16 June 2024
Thank you so much for your kind words! We're thrilled to hear that Zara's management of your rented flat has been outstanding. We strive to provide exceptional service to all our clients, and it's wonderful to know that Zara's efforts have made a positive impact. If you ever need anything else, please don't hesitate to reach out. We're here to help!
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