1/5
GoogleAbsolutely disgusting and probably illegal to leave a tenant without water toilet facilities and heat for more than a week. The Government should step in here Peabody are
Trusted Agent profile · London
Peabody Trust London reviews
★★★★★
1,553 reviews across 2 platforms
Westminster Bridge Road, London, SE1 7JB
Peabody Trust's office in London, at Westminster Bridge Road, is rated 2.5 out of 5 across 1,553 reviews on two platforms, including 398 Google reviews rated 2.1.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotOnly getting 5 stars because of Stuart…
Only getting 5 stars because of Stuart from PGM. Not because of Peabody.
Agent replied · 16 June 2024
Hi,Thank you for letting us know and we appreciate the feedback on our contractors.Regards,Customer Hub - Peabody
4/5
TrustpilotThe plumber had to wait a week while…
The plumber had to wait a week while parts arrived then he completed the task.
Agent replied · 16 June 2024
Hi JulieThank you for your reviewCustomer Hub @ Peabody
5/5
TrustpilotContractors very good
Nit Peabody but the contractors were very very good - Axis. Peabody unorganised
Agent replied · 16 June 2024
Hi,Thank you for leaving a review. We appreciate the feedback.Regards,Customer Hub - Peabody
5/5
TrustpilotNew fence panels fitted
New fence panels fitted, all left clean and tidy. Workers very polite.
Agent replied · 16 June 2024
Hi CaroleThank you for taking the time to leave your feedback.We are pleased to read that you are happy with your fence repairs.Kind regardsCustomer Hub @ Peabody
1/5
GoogleA couldnt care less attitude from everyone I have ever spoken to. Nothing is followed up, EVER, and the contractors they use are even worse.Phones ring for an eternity AND ALL HIDING BEHIND THE COVID RULES IN ORDER TO DO LESS WORK THAN USUAL. !! They are lucky to be awarded 1 star
5/5
TrustpilotThe engineers came where friendly and…
The engineers came where friendly and very polite I’m very happy the work they did ✌️
Agent replied · 30 August 2024
HiWe're really pleased that you were happy with the service you received.Best wishes,Peabody Customer Hub
5/5
TrustpilotVery happy
Very happy, successfully re-wired the electric cables I needed done in my property.Very nice gentleman.
Agent replied · 16 June 2024
Hello AmieeMany thanks for the reviewCustomer Hub @ Peabody
5/5
TrustpilotGreat job and great person
Great job , very helpful , professional and very polite 👍.
Agent replied · 16 June 2024
Hi,Thank you for leaving a review, we appreciate the feedback on this.Regards,Customer Hub - Peabody.
1/5
GooglePeabody is the worst landlord in England never get repairs on time always false reports they send contractors to solve the problem but leaving worse than before do not spend your money and time we taking it further with solicitors. I wish I could give o
1/5
GoogleStupid company. They changed the locks and refused to give them the keys for three weeks. I was locked out of the apartment in the middle of the night every day.
5/5
TrustpilotThe electrician was very
The electrician was very, polite, friendly and professional. I was very happy with his work.
Agent replied · 16 June 2024
Hello AnaThank you for your review, we are pleased your repair went well and you were happy with the operative who attended to carry out the workMany ThanksCustomer Hub @ Peabody
5/5
TrustpilotPerfectly satisfied with the work…
Perfectly satisfied with the work carried out by the Engineer . 😁 .
Agent replied · 16 June 2024
Good afternoon StephenThank you for taking the time to leave us a review.We're so pleased that you're happy with the repair work carried out for you. Kindest regardsCustomer Hub @ Peabody
5/5
TrustpilotAmazing and efficient and reliable
Amazing and efficient and reliable , when in need they are there to help
Agent replied · 16 June 2024
Hi M.AWe are pleased to read you are so happy with the service we provideMany ThanksCustomer Hub @ Peabody
5/5
TrustpilotThe operative was polite
The operative was polite, and explained clearly the issue and the solution needed.
Agent replied · 16 June 2024
Hi DianeWe are always pleased to hear back from our residents with services they receive from Peabody and our contractors. It is good to see you were happy with the recent repair at your homeMany ThanksCustomer Hub @ Peabody
5/5
TrustpilotThe engineer was very helpful
The engineer was very helpful, friendly and professional.He fixed our boiler.
Agent replied · 16 June 2024
Good afternoon MojganThank you for your feedback.We are very pleased to read that you are happy with the repairs completed to your boiler.Best wishesCustomer Hub @ Peabody
4/5
TrustpilotWorkmen very I helpful and polite
Workmen very I helpful and polite. Shame it took so long to order the part
Agent replied · 16 June 2024
Hello Miss PhillipsWe are please with the operatives who attended to complete the repairs, we are sorry the parts the contractor needed took longer than you would have likedMany Thanks for you reviewCustomer Hub @ Peabody
5/5
TrustpilotLovely man who came to fix my bathroom…
Lovely man who came to fix my bathroom very happy with the work he did
Agent replied · 16 June 2024
Hi ChristineWe are pleased to see you are happy with the operative who carried out the work to your bathroomMany ThanksCustomer Hub @ Peabody
1/5
GoogleDon't rent with Peabody, our flat is the flat that Jack built. It is a disability flat but I've been left for 2 months with no working shower, the shower chair was hanging off the wall, I only discovered this when I sat on ot the first time. Stick with Council housing!
5/5
TrustpilotVery polite and friendly staff.
Very polite and friendly staff.Did job efficiently,with a neat and tidy finish.
Agent replied · 16 June 2024
Hi Francis,Thank you for leaving the review.Regards,Customer hub @ Peabody
1/5
TrustpilotThe worst people in the world I despise…
The worst people in the world I despise this housing
Agent replied · 16 June 2024
Hello Miss TatiaWe are sorry to read this review. If there is anything we can help with please contact us by phone on 0300 123 3456 or using the contact us page on the Peabody websiteMany ThanksCustomer Hub @ Peabody
4/5
TrustpilotEfficient service
Efficient service. Happy with the work done. Thanks
Agent replied · 16 June 2024
Hello MariaThank you for your review, we are pleased to read you were happy with the repair service and work carried outMany ThanksPeabody
1/5
GoogleThey just let the properties and when a nut case of a tenant makes nuisance and disrupts other people's lives nothing will be done instead of taking firm action of warnings and eviction they let the situation gets from bad to worse They look at their tenants as a bunch of low life whom should be left to fight among themselves.
4/5
GoogleComplicated online help
Agent replied · 20 June 2024
Hi Sara We are sorry to read you haven't found our online helpful, user friendly. We are always happy to listen to our customers feedback on the services we offer. Are you able to provide further feedback so we can look into this for you? if so you can complete a 'anything else' web form on the Peabody website for us to review Many Thanks Peabody
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Tell us what you need and we'll put you in touch. Peabody Trust hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
