Trusted Agent profile · London
★★★★★
1,553 reviews across 2 platforms
Westminster Bridge Road, London, SE1 7JB
Peabody Trust's office in London, at Westminster Bridge Road, is rated 2.5 out of 5 across 1,553 reviews on two platforms, including 398 Google reviews rated 2.1.
Tell us what you need and we'll put you in touch. Peabody Trust hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service was kept informed by…
Great service was kept informed by text, to when they would come and time very pleased with them
Good morning,Thank you for your feedback. We are pleased to read that you are happy with the works.Best wishesCustomer Hub - Peabody
1/5
TrustpilotDoes anyone work here?
I have spent hours on hold, why does no one pick up
Hello KLWe are sorry when you were trying to call you were waiting longer than usual, sometimes the demand we experience does make our wait times increaseWe hope since you review here, you have managed to speak to someoneMany ThanksPeabody
5/5
TrustpilotLovely worker who was very respectful
Lovely worker who was very respectful. Took his time to fix z tricky job. Cleaned up afterwards which was very impressive
Hello H BMany thanks for the reviewCustomer Hub @ Peabody
5/5
TrustpilotExcellent plumber
Excellent plumber, poor man had to go up and down my stairs at least 10 times and worked so hard.
HelloWe appreciate you taking the time to leave a review for the recent repair service. Sounds like the plumber for some extra exercise at the same time :) good to read you were happy with their hard workMany ThanksCustomer Hub @ Peabody
5/5
TrustpilotThe gentleman was very polite
The gentleman was very polite, efficient, and professional. He done a excellent repair job. Also he kept to covid rules.
Hello IreneWe are always pleased to read our residents experiences with any service Peabody are providingMany ThanksCustomer Hub @ Peabody
5/5
Trustpilotmy boiler was fixed by two very…
my boiler was fixed by two very professional men , both being polite and telling me what the issues were
Hi IrenaWe are pleased to read about your repairs experienceMany ThanksCustomer Hub @ Peabody
1/5
GoogleAbsolutely appaling incredible wait times to get through to an agent who cannot assit, engineers fail to turn up, jobs cancelled and no notifications, no heating for almost two weeks… next stop solicitors
5/5
TrustpilotVery happy and pleased
Very happy and pleased. He was scheduled this week but he came last week and did good jobThank you very much.
Hi ThelmaThank you for your review, its good to see your appointment was attended earlier then expected and you were pleased with the repairMany ThanksCustomer Hub @ Peabody
5/5
TrustpilotGreat Service
Great service. Major job on boiler professional operative replaced needed parts, tested, checked and cleared up on completion. Working perfectly.
Hello ParisianMany thanks for your reviewCustomer Hub @ Peabody
1/5
GoogleHorrible and unprofessional, been trying to get our building door fixed for the last 3 months but no one has done anything about it. Absolutely useless, hope they get shutdown, would be a blessing.
5/5
TrustpilotStair rail fitted
Stair rail fitted helps me to climb stairs easily and safely Good and clean job done.
Hello JonaThank you for your reviewCustomer HubPeabody
1/5
TrustpilotUnable to get through and takes weeks…
Unable to get through and takes weeks for any response
Hi Derek We are sorry to read your review, if there is anything you would like us to investigate or review please do get back in touch with us by phone or using a web form on our website and the team will get back to you as quickly as possible.Many ThanksPeabody
4/5
TrustpilotFinally after months & months problem…
Finally after months & months problem finally got sorted had a gas man that knew what he was doing
Hi LisaSorry the situation took so long to resolved, its good to read it has now been rectified with a gas engineerMany ThanksCustomer Hub @ Peabody
5/5
TrustpilotBless you Tom Joyce.you made everything…
Bless you Tom Joyce.you made everything easy and did very good job, you are very kind.thank you so much.Lia
Hello LiaGreat seeing some operative feedback for our repairs serviceMany ThanksCustomer Hub @ Peabody
5/5
TrustpilotVery happy
Very happy, quick fix the problem, all done. Just took a bit longer to arrange the appointment. Overall great.
Hi Ana Thank you for your review. I am sorry the appointment took longer than expected to be arranged but I am pleased everything has now been resolved for you. Many thanks Customer Hub @ Peabody
1/5
Googlevery bad, judgemental, unprofessional and ignorant housing managers. Sent someone elses medical history to me which was in my file when I requested a SARS report. Several complaints go unanswered and CEO Mr BS ignores the horridious vile behaviour of staff members, happy he is leaving hopefully someone competent will take over and sack the housing managers.
5/5
TrustpilotThe carpenter did an excellent job and…
The carpenter did an excellent job and left the area very tidy. Very polite man
Hi Paula Thank you for the great feedback for the plumber that attended to your repair.Kind regards Peabody, Customer Hub
5/5
TrustpilotVery happy with my new gate
Very happy with my new gate The men were very nice and efficient Did the job to my satisfaction.
Hello CaroleGood to see you are happy with the operatives who attended to install your new gate :)Many thanks for the reviewCustomer Hub @ Peabody
1/5
GoogleUseless rude terrible staff
5/5
TrustpilotExcellent service
I received an excellent service. I recommend the person who did the job to others.
Good morning RanaThank you for taking the time to provide such kind feedback. We are very pleased that you are happy with the repair carried out and the service provided by Martin.Kind regardsCustomer Hub @ Peabody
1/5
GoogleADVICE FOR EVERYONE Go to citizens advice and get help sueing Peabody for emotional damage and lack of duty of care. You will be entitled to thousands. The more people that do this the more Peabody will have to acknowledge.
1/5
TrustpilotPlease could you let me know when my…
Please could you let me know when my repair for my windows will be completed. Thank you
Hi DianeWe would like to help you with your repair for your windowTrust pilot is a review website and not a contact channel. Trust pilot also do not provide any of a reviewers personal information for us to contact you. Please contact the Customer Hub's Repair team by either calling on 0300 123 3456 between Monday - Friday 8am -8pm and Saturday 9am - 1pm or you can use the following link to send your enquiry via our web formshttps://www.peabody.org.uk/contact-usMany ThanksCustomer Hub @ Peabody
5/5
TrustpilotFrancis came
Francis came , he is brilliant. Did everything and then tidy up, he did a great job, absolutely marvellous.
Hello JustinaIts great to read how happy you were with the operative Francis, we love to see feedback when repairs have been carried out :)Many ThanksCustomer Hub @ Peabody
5/5
TrustpilotFriendly polite young man
Friendly polite young man, completed job quickly and arrived on time. Well done young man.
Hi LindaThank you so much for leaving such kind feedback.We are pleased that you are happy with the service provided.Kind regardsCustomer Hub @ Peabody
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Peabody Trust hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
