Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

This housing association is absolute…

This housing association is absolute scammer! They didn't pay my deposit back, despite I left the property clean and in perfect condition. They don't even reply to my emails or calls. Absolutely, totally disgusting. Scammers

Elena · 20 June 2022

★★★★★ 4/5

Trustpilot

Plumming job…

A Plumber came and did a fantastic job on my repairs finally after the 1st Plumber came months ago and did nothing!!!Chantelle from Peabody was also excellent in ensuring the job got done properly this time!Thank you

Nats · 16 March 2022

★★★★★ 1/5

Google

Avoid like the plague. Renting a market-rent property from Peabody in South West London since 2010. Advantages: * Great central location * Excellent transport links * Two nice neighbours Disadvantages: Just a few of the issues encountered over the years: *Building built in 1800s - no cyclical maintenance at all, just reactive repairs *Thankfully I have good neighbours - but there are some very weird tenants & some outright dangerous ones (murder in 2014). There are also families and professionals, must the latter tend to leave after a couple of years, once they see what the place is really like *Squatters *Rats in communal areas *Had a good caretaker until two years ago - new caretaker basically doing nothing all day, no cleaning of communal areas *Due to Victorian drains and neighbours throwing grease down their kitchen sink, toilet doesn't drain every couple of months - hours of work lost over the years waiting for repairs. They won't invest in a new drainage system. Thankfully the drainage sub-contractor Advanced Drains are very good - I know all their workers by name now, as I've basically met all of them multiple times over the years :/ *Paying £1000 in rent for a tiny one-bed flat *Ineffective layout - corridor, small living room, corridor, kitchen, bedroom. So to get to the bedroom you have to go through the living room *Finally they've started major refurbisment works recently - received two letters on these. One around May 2018 saying the works would start in July (they didn't). Another in December 2018 saying the works would start soon and the contractor would be in touch (they haven't been). Then suddenly on 3rd January 2019, cowboy scaffolders turned up with no warning from the landlord or the contractor *They won't decant tenants despite needing to refurbish kitchens and bathrooms. No Peabody project managers or responsible persons to speak to other than the call centre staff who obviously aren't very informed and keep transferring you from one department to another *Vehicle gate always open, so basically anyone can come & go - which means random people park their cars in the residents' parking lot *Two abandoned cars in the residents' parking lot being used by squatters and drug dealers for about the last year. Police are monitoring but nothing concrete being done *Windows and doors not double-glazed and have ineffective sealants, so very cold in winter and expensive to heat *People parking their motorbikes in fron of our front door *Fly-tipping in the parking lot *Anti-social behaviour in the parking lot especially in summer - preventing people sleeping and making them feel unsafe *Trespassers last year due to main building door lock being continuously out of order for months and months - despite continuous calls to repair call centre and multiple attendances by the maintenance contractor Axis. If I could go back in time, I never would have rented here. It's like living in a slum, and paying £1000.00 per month in rent for the privilege.

Nick · 22 June 2019

★★★★★ 5/5

Trustpilot

Great service

My door was really worn out. A lot of breeze would come through. We told peabody about it and they fixed it swiftly and replaced it with a very goof solid door.

Ghulam · 21 October 2022

★★★★★ 1/5

Trustpilot

I received a message from hub today…

I received a message from hub today telling me that my solicitor should get in touch with them my solicitor has been emailing and writing calling and they have had no response

Serife · 7 October 2022

★★★★★ 5/5

Trustpilot

CANDLE LIGHT WITH MY GRANDSON 😦😦

Both light bulbs had gone in the bathroom and we knew it wasn't the bulbs. Electrician came and found the problem (it was the switch). He changed it and "then there was light"

Ms · 16 August 2022

★★★★★ 4/5

Trustpilot

Peabody as usual were great

Peabody as usual were great. Arranging new flooring for my wet room as quickly as possible however their contractors were not so professional. Attention to detail was missing and it took them 2 days to complete a days job.

Iyiola · 15 October 2021

★★★★★ 2/5

Trustpilot

I'm now satisfied with the works but…

I'm now satisfied with the works but having to wait in 5 times for no one to show up was very frustrating peabody are shocking with getting things done and I'm not impressed with there service's

Charlotte · 29 March 2022

★★★★★ 5/5

Trustpilot

Heater Replacement

The person sent to do the job, did it within reasonable time. On completion the heater was tested and it was good and working well. It was a job well done.

Theresa · 1 November 2022

★★★★★ 5/5

Trustpilot

George arrived on time and very…

George arrived on time and very pleasant and effiicient. Thank you for fixing our kitchen tap! Also thank you for the lady staff who arranged my appointment the following day I made a request!

Othleen · 13 June 2022

★★★★★ 5/5

Trustpilot

For my outside light

Very quick with doing the work very good and the man was very very polite and cleaned all his mess up when I said that I would do it he said no , Very very satisfied

Tina · 25 February 2022

★★★★★ 1/5

Google

The don’t deserve a single star if we are being honest. They hired builders that would take pictures of us, perving over a female flat meme we of ours. They made so many mistakes that a three month roofing project took six years. We got no compensation from Peabody for six years of drilling noises. Utter trash company that are just looking to make cheap quick deals to make their tenants suffer.

James · 21 June 2021

★★★★★ 5/5

Trustpilot

He done the heating Excellent job

I was very happy for the job he done he takes his time to make sure all the heatings is working his done good work thank you so much for that

Peabody · 7 October 2022

★★★★★ 1/5

Trustpilot

Dreadful service to leaseholders

Absolutely dreadful service to their leaseholders, do not deal with complaints or queries at all. Insufficient service, very disappointing. CAS-951735 - I have been waiting for over 2 months!

Jon · 16 December 2022

★★★★★ 1/5

Google

S**t services since they became Family Mosaic & now with the Peabody merge going through it'll be 100 times worse. You already have to chase up existing repairs. I have a 8 year old girl with ASD & suffers with anxiety, my electrical sockets just totally stopped working & when I reported it I'm being told it could take up to 24 hour's before a contractor comes out. The operator was nice which makes a change but services & support are diabolical. "It's profits before people" with FM. Looking forward to the day I can get away from housing association because you've been next to useless in the last 12 years or so. I would've given 0 stars because you don't even deserve the 1 star you got from me but that's not optional

Rebellious · 22 June 2018

★★★★★ 5/5

Trustpilot

9/10 impressive

Hello, I would like to say that in general Peabody take time to repairs, but in this occasion they didn't, everything was very smooth and the electrician fix everything perfectly. 9/10

Maria · 28 September 2022

★★★★★ 4/5

Trustpilot

Quick work ....

Great work .. even replaced a light I didn't ask replacing ! Only thing he was 30mins late. That had a knock on effect with the rest of my day.

MR · 21 October 2022

★★★★★ 5/5

Trustpilot

Great job Eddy

Eddy the plumber came to fix a leak underneath our bath.He has done a fantastic job and went far and above to help us. Also encouraged our son in his apprenticeship.

Sabine · 11 September 2022

★★★★★ 4/5

Trustpilot

Sash window lock repair

Sash window lock repair, lovely professional guy, never had any issues with Peabody in the 40yrs living in the property however, the sash windows need replacing (rotting wood), so we’ll see!

Loza · 2 September 2022

★★★★★ 5/5

Trustpilot

Great

Even job of required repair was complicated and costly Peabody didn't cut a corner and employed TSG to do job Supervision of job and standard was high quality Really pleased Thank you

Vytautas · 19 July 2022

★★★★★ 5/5

Trustpilot

My kitchen tap needed replacing as well…

My kitchen tap needed replacing as well as my bathroom taps needed a thermostatic mixer. A man named Mark fixed it for me. He was very kind and polite and did the job quickly.

Fathima · 11 April 2022

★★★★★ 1/5

Google

I do wish it was still just the housing association. I have waited for new windows a no kitchen and bathroom.All my neighbours have had them.done. I have lived in the property for nearly 20years and still nothing done. But when you stop the rent they are on your back..Court and everything. This house is falling apart. And have reported so many times. I live next to a cracking house of which I needy security is new locking windows. They month is and still nothing done.. had enough.. 25% of your rent is going to be stopped as that is for repairs.. let them take me to court.tbey should be ashamed.

Donna · 22 June 2017

★★★★★ 1/5

Google

The worst housing association around they do not care about current tenants and when you asked for a callback they never do

Wayne · 21 June 2023

★★★★★ 5/5

Trustpilot

The repair man arrived promptly

The repair man arrived promptly, sent a text to advise he was on his way. He was polite and efficient, even took the rubbish away with him. Very happy with this repair job.

Carmel · 9 May 2022