Peabody Trust London reviews

★★★★★ 1/5

Google

If I could give negative stars, I would. The customer service is a total shambles. They lose or 'close' tickets even though the repair is still outstanding. What 'is' repaired usually breaks again (our lifts are constantly out of service). We are overcharged ridiculous amounts (£300 to remove a sign). They do botch jobs (fire safety signs were removed on every floor and 4 holes were left behind never filled or repainted... the wrong paint was used in the corridors to cover filler leaving walls 'striped' every few metres on all floors, we've had leaks in various windows around the building that have not been fixed for years even though water gushes in when it rains). Even 'easy' jobs are left for maddening amounts of time (the entry phone was broken for 12 months until residents had to contact the CEO of Peabody to get it done).... And I could give dozens of other examples. It is a disgrace of an organization that takes money from both the government and residents alike and leaves us to live with it.

Christopher · 21 June 2021

★★★★★ 4/5

Trustpilot

Mr plumber

The man who came to do my liking taps, found a very big pipe that was ready to blow its cap off. The water was every wear. he was a diamond thank you mr plumber for you help

Orange · 4 November 2022

★★★★★ 5/5

Trustpilot

I have recently moved in my new…

I have recently moved in my new property..I’d like to thank micayla Lewis for all the efforts to get me my keys .Thank you so much .Finally settling in..And thanks peabody for the help.

Saeed · 19 March 2023

★★★★★ 5/5

Trustpilot

What can we say Lesley you are amazing.

What can we say, Lesley from Staircasing, without you we could not have done it. Such an amazing, helpful person. Nothing was to much. Thank you

Helen · 25 October 2023

★★★★★ 1/5

Trustpilot

2 day no heating peabody are no…

2 day no heating peabody are no answering the phone called I have learned disabilities I'm on a wheelchair I have two elderly parents

Uiry · 7 December 2023

★★★★★ 1/5

Trustpilot

Peabody forcing us(family of 5) to live…

Peabody forcing us(family of 5) to live in an environment full of mould, damp and overcrowding (one bedroom)by not moving us to a suitable and healthy accommodation, is considered to be an abuse by Peabody to their duty towards tenants.

Sara · 21 July 2022

★★★★★ 1/5

Google

No care of privacy, they would leave doors and windows open whilst you or them aren’t there. Expose everything to a potential burglar. Lack of professionalism, dirty, clueless.

Wolfie · 28 August 2023

★★★★★ 4/5

Trustpilot

happy with end result

happy with end result. but it would of been better for it not to of come to this in the 1st place, i just think peabody & there sub contractors need to learn to operate better

Karol · 16 December 2022

★★★★★ 5/5

Trustpilot

A lovely man called Michael came to fix…

A lovely man called Michael came to fix my fence he was very friendly and talked through what he's going to do he left no mess took away what he used really done a good job I give Michael 10/10

Lucy · 20 June 2022

★★★★★ 1/5

Trustpilot

It's like I'm dealing with the mafia. How on earth do you have no record of my complaint. Housing ombudsman all the way.

I will do this weekly.

Ahmed · 7 November 2024

★★★★★ 5/5

Trustpilot

Efficient and Professional. watiting for pl to work on…

While watiting for plumbers to work on taps in bathroom, there was good communication. Two men both friendly, professional and tidy. They didn't mind removing their shoes to enter my property. Job done quickly and efficiently.

Charmaine · 10 November 2022

★★★★★ 5/5

Trustpilot

C&G carpet flooring

C&G carpet were very professional from the start the receptionist gave good customer service and the two men that came to do the vinyl flooring were very polite and talked though the work they were going to do

Earna · 15 August 2022

★★★★★ 3/5

Trustpilot

The work was finally completed by the…

The work was finally completed by the third workman to arrive. The first two were completly unprepared and had no idea of the work that was needed.. It was luck that I was at home as I had no appointments booked.

Carole · 28 March 2022

★★★★★ 1/5

Google

Avoid this housing association at all costs ...they are eager to drive you mad when your in rent arrears but don't want to fix problems with their flats houses

Lord · 21 June 2023

★★★★★ 1/5

Google

Recruitment process was very slow and I had to chase up management for an update on both the 1st and 2nd stage interviews. Very unprofessional overall. Would not recommend

Chels · 21 June 2023

★★★★★ 5/5

Trustpilot

Electrical works

The electrician that came to the house was extremely helpful and carried out the works to a satisfactory requirement. The operative was polite and did not waste any time. I was very satisfied with the job.

Sonia · 24 October 2022

★★★★★ 1/5

Trustpilot

AWFUL

My partner and I live in a flat owned by peabody. We are sleeping on the floor in on a matress in the kitchen. It has made my partner so ill with his mental health that he had to be 136 sectioned by the police when he sat on the railway tracks.We have a leaking boiler leaking taps. So much so we have had to spend out on hotels. I feel so angry that peabody do not listen to our complaints. The flat we were given was an x drug dealers we were not told this when we viewed it and we felt pressured to take it.

Tina · 16 November 2020

★★★★★ 1/5

Trustpilot

Prisoner

Can't leave a review if you say anything about the prison service called Peabody

Margaret · 24 May 2024

★★★★★ 5/5

Trustpilot

This was the second time in just over a…

This was the second time in just over a week that I needed an engineer, he was on time & very professional & sorted out the showing errors very quickly, he also left some info for if it should happen again

Jan · 23 February 2022

★★★★★ 5/5

Trustpilot

Great election

Had to chase the repair up after 1 week apparently all the quotes were in just needed a button pressing! Electrian rang the next day and came the same day to replace the light he was polite friendly and quick

Ricky · 14 April 2022

★★★★★ 4/5

Trustpilot

Nice carpentry job on bathroom

Nice carpentry job on bathroom I have only give 4 stars because it’s a shame they there has to be a team hired to ENSURE CONTACTORS hired by Peabody should be doing their job but none the less it was ok.

Bella · 19 February 2022

★★★★★ 1/5

Trustpilot

Disgusting housing association rent…

Disgusting housing association rent going up all the time. Poor living condition in maintaining the flat.

Elmer · 7 April 2024

★★★★★ 5/5

Google

Lovely office environment & interior, great staff i met, though few as it was a weekend, and i was there for an event organized by my educational institution

Doye · 21 June 2023

★★★★★ 1/5

Google

No care of privacy, they would leave doors and windows open whilst you or them aren’t there. Expose everything to a potential burglar. Lack of professionalism, dirty, clueless.

EDISON · 21 June 2023