Peabody Trust London reviews

★★★★★ 4/5

Trustpilot

The service is not bad at times it…

The service is not bad at times it depends the person who receive the call for your repairs. Some people will give you date but no one would turned up for the work whilst you have take day off. When everything goes well the service is fantastic.

Catherine · 10 September 2022

★★★★★ 2/5

Trustpilot

Terrible communication

After dealing with this company for 5 years, I can honestly say they are completely useless. I have had to chase them constantly with no communication, with the only way getting anything done by emailing the CEO. I highly recommend not dealing with a Peabody property.

Iver · 15 October 2022

★★★★★ 1/5

Trustpilot

sole tenancy application form

From last July, I sent a request to take my ex-partner out of a tenancy agreement. I sent an email and called, but they didn't respond to my request, and this affects me so much.

Magda · 22 September 2023

★★★★★ 5/5

Trustpilot

The plumber is selfless and efficient

The plumber is selfless and efficient. He identified the reason why the toilet was not flushing immediately and fixed it. He then checked the casing housing all the plumbing hose and discovered the leak which other plumbers refused to check. He is a good worker hence the 5 star.

Sherifat · 17 May 2022

★★★★★ 2/5

Trustpilot

I still haven't heard anything back…

I still haven't heard anything back from peabody as yet

Debbie · 22 December 2025

★★★★★ 1/5

Google

The most amazing company in London, which offers professional property management and maintenance services. The only truth from the above sentence is that they operate in London, but they shouldn't. I manage 300+ properties, and deal with hundreds of other management and maintenance companies, but in my 10 years experience Peabody is the worst company I ever came across. One of their managed building is Stratford had issues with the fob keys, and we requested two new fobs back in November 2021. Until this date we didn't received anything, every two - three weeks we contact them, and they either complain that they have so many properties to manage or make a false promise just to get rid of you, or simply put down the phone on you. We are a professional property management company, My name is Elod Zsigmond, you can find me on LinkedIn. If anyone struggles with Peabody, including landlord who are paying for the service charges but they don't get no service please get in touch. We will give advice and help for free, how they can file a court process to remove Peabody from the management as they don't deserve to manage properties.

Elod · 21 June 2022

★★★★★ 1/5

Google

RUNNNNNNN AND AVOID THIS HOUSING AT ALL COST. I wouldn’t recommend them to my worst enemy! Everything you see in the articles about them failing tenants BELIEVE IT I was a Peabody tenant for 5 years and they contributed to mental well-being STARTING with declining my medical move even when I had piles upon piles of medical evidence which even stated the property is not suitable due to my restricted mobility and chronic radical pain and diagnosis of Fibromyalgia which has no cure Peabody refused me. My property was in disrepair and everytime I logged a repair Peabody failed to show up and said their system showed no repairs requested. The block had no lift no ramp access AND SWIRLED stairs ( I had to lift up my baby in a buggy ) 21 steps exactly and Peabody deemed this acceptable property for me. All they care about is you pay your renwhen I told Peabody I can no longer afford the £800 they told me tough there’s nothing They can do but see if I can get help from the government. I’m so glad the local authority Southwark council took my housing application into consideration and housed me ON A GROUND FLOOR FLAT because of my medical issues. Even when I informed Peabody I won a bid in December I would like to end my tenancy they ignored me for two months and contacted me February ( only because I didn’t pay two months rent ) even when I returned the key back to them via recorded delivery they said it was rejected but yet they had received the key and went into the property as I still keep in contact with people in the block.

Tee · 21 June 2022

★★★★★ 1/5

Google

They have the worst customer service. I moved into one of their properties during lockdown and the house had some repairs to be done. I was advised to wait until the restrictions were lifted, which took about a year. So i call back and they told me I should have reported the issues when I first moved in and now its been almost a year its my responsibility to fix. They have a disgusting telephone manner, they even hang up or have attitude when talking to customers. But they have a very good customer service when it comes to collecting rent and they want to tell you about increasing rent and service charges.

Tsegereda · 21 June 2022

★★★★★ 5/5

Trustpilot

Denise Palmer is amazing

Denise Palmer amazing! She has been absolutely brilliant in helping me resolve my issues and was so polite and just such a nice person all round 10/10 couldn't of ask for anyone better or more helpful

R · 8 August 2023

★★★★★ 1/5

Trustpilot

Do not answer important emails

Try dealing with my essential query below, after three emails and one phone call, not answered.

Janina · 21 October 2025

★★★★★ 1/5

Trustpilot

Absolutely awful

As a shared ownership resident, the level of ineptitude that Peabody display borders on cruelty. Zero attempts to provide any sort of service in relation to providing actual costs, but happy to take the money every month. I continue to receive arrears with short timeframes because they can't manage accounts - to the degree that in the last month I've been asked to find £500+ with zero warning because oh hey someone finally decided to do their job. I imagine George Peabody rolls in his grave continuously with what his organisation has become.

Rachael · 28 May 2022

★★★★★ 1/5

Google

Avoid this company like the plague for your own sanity. Useless in every facet.

Karl · 18 October 2024

★★★★★ 1/5

Trustpilot

Electrician sullen

Electrician sullen, non communicative, arrived late and made it obvious he didn’t wish to be at the job to the point of rudeness. Considering I had to wait more than three weeks for my hot water to be repaired his behaviour was unprofessional and unnecessary. 1/5

Lynne · 18 August 2022

★★★★★ 1/5

Google

Avoid this housing association at all costs ...they are eager to drive you mad when your in rent arrears but don't want to fix problems with their flats houses

Jay · 11 January 2024

★★★★★ 1/5

Trustpilot

NO WATER....NO CLUE!

NO CLUE!! Ongoing problem with the water pump in my 3 storey building, contractors keep coming out billing Peabody and just patching it up, breaks down every month. I would like Peabody to take these repairs seriously and also familiarise the staff with which contractor handles what repair, nobody seems to know much and we are constantly given the run around. I have spent most of today on the phone with Peabody and various contractors who are not even accepting responsibility for the work that needs to be done. We are never updated whenever we report a repair nor is there a timescale for when the job will be completed. Your system is flawed so badly that jobs dont even always register properly so contractors who are allocated can even give an update. We were today given 2x 5 litre bottles for each household in the building to use till tomorrow when only one bottle is just enough for flushing a toilet.... Your building services are a MESS!!!

Dillonspopps · 27 April 2022

★★★★★ 5/5

Trustpilot

The chap that came and done my repair…

The chap that came and done my repair was really pleasant clean up after also I have mobility issues and move some stuff out of the way I also suffered with anxiety and don’t like meet or talking to people but I felt fine with him

Susan · 22 July 2022

★★★★★ 1/5

Trustpilot

I doubt whether peabody would admit it

I doubt whether peabody would admit it, but it the 70s it was widely accepted that Peabody wouldn't allow black people to be living on their estates. This was backed up by the fact that there were no black people living in Peabody, certainly early to mid 70s and later. Believe me, there were one. Peabody used to do a football league where estates played each other, l never played with or against a black kid. We campaigned against Peabody practice, we was kids and ignored of course. I lived a life of sticking up for people that were discriminated against. Now it seems that I'm getting discriminated by Peabody. Now it feels like racism against me. We Londoners have a saying..... S***s ya thanks.

Innocent · 18 April 2022

★★★★★ 5/5

Trustpilot

I was sitting in for my sister because…

I was sitting in for my sister because the appointment was booked but she had to travel.A msg was sent this morning that the guy was on his way but before I know it the plumber was around and fixed the leakages within a short and all done.Nice job.

Malik · 24 February 2022

★★★★★ 1/5

Trustpilot

Been trying to contact repairs for at least 2 weeks

I was Tring to contact repairs regarding a leaking boiler. I was and still ignored. The telephone is not answered and emails are also ignored. Absolutely horrendous service

Ivan · 17 January 2024

★★★★★ 5/5

Trustpilot

MENDING THE TOILET

MENDING THE TOILETThe operative was very courteous and efficient. He arrived just after 8 am (could have come earlier said he wasn't allowed) did the job explained everything and said any problems to call back. I'm so pleased my toilet. Is functioning as it should

Chris · 16 August 2022

★★★★★ 5/5

Trustpilot

Daniel handled my complaint with…

Daniel handled my complaint with perfection. He was really polite, accommodating and helpful. Thankyou so much daniel if you see this! So pleased i was understood and my complaint was dealt with professionally. You are a angel! Thankyou

No · 22 April 2023

★★★★★ 5/5

Trustpilot

Boiler sorted, heating back on.

I have no complaints whatsoever with TBrown and Peabody (shock!) Low pressure on the boiler and no heat coming from radiator in living room. The job was actioned and completed same day, within 4 hours. I appreciate the contractor being so efficient and fixing the problem with minimal discomfort.

Cristina · 25 January 2022

★★★★★ 2/5

Trustpilot

Because of the numerous visits and…

Because of the numerous visits and attempts to rectifying a minor issue with heating and hot water I have given 2 stars. However the final engineer visit was extremely professional and sorted fixed the issue, if he was the first visit I would have scored higher.

Steven · 20 June 2022

★★★★★ 1/5

Trustpilot

Peabody is the worst housing…

Peabody is the worst housing association when it comes to shared ownership. We have a horrible experience, we are going through with the sale of our flat. They are careless, not communicating, they do not care we loose money on the accomodation we paid for after the completion day, which is not going to happen on time because they have accepted the payment from our solicitor for the management pack months age but never sent it out . No remorse, no apologies whatsoever. Now they intentionally delay to send out the pack because we had a grown-up conversation with them via phone. Avoid them like plague!! Hyde New Homes are much better, go with them.

Erita · 8 March 2022