Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

Peabody housing the worst everhousing are the worst people…

Peabody housing are the worst people need to stay away from them they don't care about the tenants or repairs or the tenants safety worse housing peabody stay away people

LYN · 11 April 2024

★★★★★ 1/5

Trustpilot

A housing company that doesn't care

I have had an issue ongoing since 31st September asking for a breakdown on some service charges.All I have been sent is a job sheet showing me what had been done yet still awaiting answers on the rest.I have had to make numerous calls to them to try and find out what is going on only to be told (we will have to send an email as most people are still working from home)yet no one had been in touchAs of todays date 21st December when I was promised a call back from a senior manager it is now 1513 and as per usual no one can be bothered I have sent an email to Mr Ian McDermott asking for his help and giving him my number but as per the rest of his employees he to can't be bothered to contact me as ithink we are beneath anyone of that statureIf you have a complaint good luck in trying it to get it resolved as they really can't be bothered in dealing with it I fo not believe anything that comes out of this company anymoreStill have not heard from Mr C Dermott re the complaint about his company staff obviously he thinks that we are beneath him so he doesn't need to call What a great CEO he is and obviously thinks the same of customers as his staff do

Martin · 23 December 2022

★★★★★ 2/5

Trustpilot

I have been through so much stressed…

I have been through so much stressed with getting my repairs it’s like no one cares. I spoke to a lovely lady last week Sally M she was really helpful. I think I need to be mentioned. She listen shown empathy and I feel valued. Thank you

AM · 17 January 2023

★★★★★ 5/5

Trustpilot

An electrician came at the beginning of…

An electrician came at the beginning of the appointed time slot (always a bonus) and explained what he was going to do and did it a really quickly. He was swapping an old fire alarm with a new combo heat and carbon monoxide alarm. My first experience of a repair with Axis. Thank you.

Jane · 23 March 2022

★★★★★ 5/5

Trustpilot

Electrical repair

The electrician was very thorough and well versed in the intricacies of tube lighting dynamics. Not only did did he fix the problem, but he also offered advice on other issues and how to optimise the solutions. I can’t speak highly enough of either him or his company (Wates).

Rehan · 18 October 2022

★★★★★ 5/5

Trustpilot

The reason why am giving peabody is…

The reason why am giving peabody is because Amy leveridge was dealing with my case ,which is the Complaint Resolution Case Manager of Peabody, she's been very supportive and dealt with my problem in a professional way.Thank you again Amy.

Noha · 1 August 2023

★★★★★ 1/5

Trustpilot

Would give zero

Since I began my tenancy in the property, I have encountered numerous problems that the Peabody has failed to address, despite repeated requests. These problems include unresponsive maintenance issues, slow resolution to inquiries, little to no communication, and lack of transparency in their operations.

Alex · 3 April 2023

★★★★★ 5/5

Trustpilot

Job well done

Job well done, Nathan was efficient and professional.

Jackie · 27 October 2021

★★★★★ 5/5

Trustpilot

The gentleman assigned to my repair was…

The gentleman assigned to my repair was amazing. Friendly, did a great job, had to go out and get a part and called me to update me.Showed up on time, cleaned up after the repair. Cant say enough nice things about him except a BIG THANK YOU

Lisa · 19 December 2022

★★★★★ 4/5

Trustpilot

Sash windows carpentry job

Original workman came out after a complaint about sash windows, identified problems and offered solutions. Also showed him an ever growing crack on my window sill, he recommended a repair, booked it in there and then, returned 2 weeks later, completed jobs to high standard, cleaned up afterwards as well.

Louise · 24 August 2022

★★★★★ 1/5

Trustpilot

awful service, difficult to make contact, incompetent

Provide a Really awful service, nothings gets done, no matter how many times

A · 22 December 2025

★★★★★ 1/5

Trustpilot

Really bad service from Smith Byford as…

Really bad service from Smith Byford as usual Same thing every time They never keep appointments Have you taking time off work to not turn up Had this issue so many times with this company Never turned up again Second appointment this time round 3hrs over the time slot of an morning appointment Its unacceptable really

Naciye · 5 October 2021

★★★★★ 5/5

Trustpilot

Pleased with the service that was provided.

My recent experience has been great, so based only on that and the person who attended, I can say he was very polite, efficient, on time and thank you for providing that service to me.However, this is not always the case with Peabody and the service they provide!

EO · 30 October 2022

★★★★★ 5/5

Trustpilot

I used to do maintenance for them and I…

I used to do maintenance for them and I tell you what, they do their best. Problem most of the time is with the residents. They won't answer phones nor reply to text messages from engineers and then complain about peabody not doing repairs. Most of the time people on benefits or those with fake disability do get benefits dont have time to answer a call. Anyway don't listen to those bad reviews it's a great company

JustTheTruth · 14 February 2023

★★★★★ 1/5

Trustpilot

I have tried to contact Peabody for…

I have tried to contact Peabody for over a week regarding our intercom. The phone rings and when someone does pick it up they hang up. This has happened many times. The service is disgusting!

Salima · 20 November 2023

★★★★★ 1/5

Trustpilot

I’m being online and there web page is…

I’m being online and there web page is not working!!! They don’t answer the phone 03001233456? My wet drain is blocked in a disability flat!!! I need an appointment booked ASAP not impressed 😮

Sewa · 6 December 2023

★★★★★ 1/5

Google

Probably the most useless company that has ever existed.

P · 16 January 2026

★★★★★ 1/5

Trustpilot

Why do you let you staff smoke outside…

Why do you let you staff smoke outside my home?Instead of providing them with somewhere ?I have contacted you about it and you have done nothing.This morning they were pout there again

Rebel · 3 January 2024

★★★★★ 1/5

Google

Horrible building management and customer service. Incredibly rude people who don’t respond to enquiries with an ounce of care or responsibility.

Myranda · 28 July 2024

★★★★★ 5/5

Trustpilot

Ok they arrived late in the day and…

Ok they arrived late in the day and said they couldn’t do the repair / I had taken the day off work and told the guy who immediately got back to his boss verifying they would carry out the job as planned. Excellent - very polite and trusting!

Gillian · 22 August 2022

★★★★★ 5/5

Trustpilot

Fixed swiftly

Fixed swiftly. Plumber was very professional.

Carole · 14 October 2021

★★★★★ 5/5

Trustpilot

Uche Ibeabueke the neighbourhood…

Uche Ibeabueke the neighbourhood Manager,is very helpful and devotes time to listen to you.She is so far the best neighbourhood manager I have dealt with since renting from Peabody.

Richard · 23 June 2025

★★★★★ 5/5

Trustpilot

Jono’s carpenter & painter provides a polite and good repair service.

Jono’s carpenter & painter’s arrived on time for both the scheduled window repair appointments, during which one of the windows had to be taken off-site to be repaired and returned to be fitted and painted. They provided a polite courteous service and the job was completed to a good standard.

Ms · 11 May 2022

★★★★★ 4/5

Trustpilot

The service is not bad at times it…

The service is not bad at times it depends the person who receive the call for your repairs. Some people will give you date but no one would turned up for the work whilst you have take day off. When everything goes well the service is fantastic.

Catherine · 10 September 2022