Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

I’ve reported my shower 3 times on the…

I’ve reported my shower 3 times on the new website and I have received any confirmation emails from the website??? So now today Sunday my electric shower is now broken down!!! This could have been prevented, if your website was working. Disabilty flat full time wheelchair user!!!

Sewa · 24 September 2023

★★★★★ 3/5

Trustpilot

Many tenants wish to be with peabody.

I have researched a lot into peabody housing.if l could work a miracle l would have this association anyway.lm a bucks tenat...say no more.

Kassie · 4 December 2024

★★★★★ 1/5

Trustpilot

The worst and more poor customer…

The worst customer service I've ever received But I would advise anybody not to invest in their properties. Bad Even from top management.there Really need to be put on the news. One star was even too much for them,,

Noel · 21 March 2024

★★★★★ 1/5

Google

As bad as catalyst but maybe even worse. Took them 7 months for my resale property to complete with no onward chain. They haven't got a clue what they are doing. Messing things up even at the final day of the sale. Now charging me rent even after I have completed the sale. Appalling. Avoid shared ownership at all Costs!!!! Edit: Took rent of over £950 despite I don't live there anymore. Won't return calls or emails. They will happily steal your money and ignore you when you complain. STAY AWAY

Nathan · 25 August 2023

★★★★★ 4/5

Trustpilot

Plumber was very friendly and…

Plumber was very friendly and courteous. Worked very efficiently and quickly solved the problem.

Esther · 8 April 2022

★★★★★ 1/5

Trustpilot

I never got respond back

Tradeperson · 6 May 2026

★★★★★ 5/5

Trustpilot

Brilliant work and fab operative

The operative was probably the most friendly I have ever had from Wates. He didn't rush and for a small job it was very fiddley as the pipes were not in good order. Efficient and thorough and it was a pleasure to have him do carry out the work. (Staff training from him would be an amazing idea) 5*+

Colin · 20 July 2022

★★★★★ 1/5

Trustpilot

My partner needs to move on medical…

My partner needs to move on medical grounds an assessment was carried out by Peabody, she has been waiting for weeks for a reference number so she can look for more a suitable place to live, she has contacted Peabody several times by phone and been promised that her reference number is being dealt with but she has been told this before.

Patster57 · 23 February 2022

★★★★★ 1/5

Trustpilot

Dangerous housing association

Dangerous housing association. A drug addict with mental health problems attacked and robbed our elderly neighbour in his own home and nothing has been done about it despite police being involved. They’ll have blood on their hands if they haven’t already. Leagrave Luton area.

Andrea · 9 October 2023

★★★★★ 1/5

Google

This Peabody Trust Org Housing Association Had An African Local Housing Officer Assault, Terrorize An Foreign Chinese Student .. Then She took pics of cars in driveways 36 / 37 and the police made it official crime report but as the lady did not say who she was but Came With 2 While Males In Peabody Pickup Truck Marked Warden We to Contact Peabody. This African Black Housing Lady for Ed entry by push the Chinese Student and enter 36 Berton St SE8 and wasctake pics inside of house without permission or warrant. A Data Breach I got picture of them outside the house Now Peabody Trying To Cover Up / Obstruct Review Be Exposed By say Racist comments by us describe their Housing officer as to description of people. WOW! Am I to call her the lady no race color nothing.. LEGAL DESCRIPTIONS GIVEN AND POLICE ASKED DESCRIBE Photos to follow soon.. look Facebook.. Instagram Racist Bullying PeaBody Trust Housing Org

John · 21 June 2023

★★★★★ 1/5

Trustpilot

Review for customer service at Peabody.

Review for customer service at Peabody.Just been accused of telling lies about using a dehumidifier to dry out an unusable kitchen after 3 weeks waiting on them to make basic repairs.Absolutely shocking company to deal with. Have been waiting nearly 3 months for a reply to a complaint so I can escalate the matter and just keep getting messed about.

Danny · 28 March 2022

★★★★★ 5/5

Trustpilot

The works where to a higher standard…

The works where to a higher standard than l expected and the men were very considerate and cleaned up all the work area its good to say they did a fantastic job and I think anyone would be happy with them they moved all things belonging to me to a safe area 10out of 10 very happy

Colin · 12 August 2022

★★★★★ 1/5

Trustpilot

Not allowed to raise complaints

It is impossible to raise a complaint and to get any sort of response. I have had the worse 6 years of my life with ongoing repairs, damp mould and leaks in my flat. The worst part is that I never ever get an acknowledgment on my complaint or a response.

Tm14h · 11 March 2023

★★★★★ 1/5

Google

My experience with Amelia Baah is that she's very rude and racist! Me and more resistant we've opened a case again her! Say no to racism in 2023!!

Vas · 24 September 2023

★★★★★ 1/5

Trustpilot

complete shambles

What a complete shambles this company is. Employees should be ashamed to work for it. No moral integrity at all, incompetence for anyone living in a flat with cladding.

Chris · 30 July 2024

★★★★★ 1/5

Google

Dont deserve 1 star either. Bloody get more staffs. And reduce the waiting time. And constant apologies are not good enough mr or mrs yilka

Rafiqul · 2 October 2024

★★★★★ 5/5

Trustpilot

Paving

Had my front pathway replaced and repaved from Peabody . Couple guys , Pete and Tyler did the work . They were very pleasant , polite , helpful and informative . Excellent job considering it wasn’t straightforward . Thanks

Denise · 10 January 2024

★★★★★ 1/5

Trustpilot

Messed around by Peabody AGAIN

Messed around by Peabody AGAIN! after calling customer service centre several times as advised to do by Peabody in reply to previous review on here I’m still being ignored. Apparently the complaints department are “overwhelmed”. Stop messing your customers around and respond to the complaints! Been waiting for a reply since January so I can escalate to the ombudsman.

Danny · 31 March 2022

★★★★★ 1/5

Trustpilot

Unclear charging of service fees

Unclear charging of service fees. I have been trying to resolve this issue for months, but without success. No contact and no response to emails.

Clair · 25 September 2024

★★★★★ 5/5

Trustpilot

Contractor first class

Contractor was very polite & informative at each stage

JS · 27 June 2022

★★★★★ 5/5

Trustpilot

Repair man Mahei was courteous…

Repair man Mahei was courteous ,efficient very helpful and pleasant 👍

John · 23 March 2022

★★★★★ 1/5

Trustpilot

Inexcusably awful

Inexcusably awful! Peabody management company have directly cost our client (the seller) £30,000+, one failed sale (and potentially another), 6+ months of unforgivable difficulties. No communication, no responsibility, no service, no sense. Absolutely disgraceful.

Nicholas · 19 April 2024

★★★★★ 1/5

Trustpilot

Slow and unsatisfactory

Slow action and incomplete response to the concerns raised.

Rodulfo · 13 March 2026

★★★★★ 1/5

Trustpilot

Terrible service from Peabody

Terrible service from Peabody! Was left with no heating, hot water or a usable kitchen for over 3 weeks after moving into one of there properties. Wasn’t even offered a plug in heater over the cold Christmas period.Now being messed around regarding compensation for the inconvenience and cost of repairs I had to make myself after MANY missed appointments.

Danny · 10 March 2022