Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

We have black mould on the walls of…

We have black mould on the walls of several of the rooms. We contacted Peabody three weeks ago who assured us someone was going to have a look. Nothing. They don't pick up their phones either. Took two days of calling before I actually spoke to someone.

Anita · 14 March 2024

★★★★★ 1/5

Google

I live at 25 Jacob House and for over 2 years now keep being flooded in my kitchen with water through ceiling from 29 Jacob House, i have complained so many times but Peabody do not even reply to emails, only time they make contact is if you stop paying rent. when i call up the out of hours to report the water leaking, they tell me i should go and get the tenant from 29 to call as its them with the leak, the tenant upstairs could care less about water leaking into my flat as it does not affect HIM, im sure if i go and complain to him i will be accused of harassment or worse ?. will try a no win no fee solicitor to see what can be done under a disrepair claim

Brian · 21 February 2024

★★★★★ 1/5

Trustpilot

Why request review, theres been no response

Why send request for review when there has been no response, which prety much sums up peabodys actual response on both security and safety in the last last six months.

Anthony · 20 December 2025

★★★★★ 1/5

Google

Appalling customer service. I staircased to 100% in October 2024 and have received threatening demands for non existent service charge payment ever since. No one on the phone can ever help, only "open a case file" that gets ignored. Emails are left unanswered.

James · 8 August 2025

★★★★★ 1/5

Trustpilot

There have been a number of issues with…

There have been a number of issues with Peabody. One being after my elderly mother signed the end of her tenancy agreement to move permanently into a care home Peabody have decided not to end the tenancy because of safeguarding issues ie not having a forwarding address to send unlawful rent arrears.

Andy · 1 November 2023

★★★★★ 1/5

Trustpilot

As I cannot get hold anyone to…

As I cannot get hold anyone to complain. No emails work.

Annie · 14 May 2026

★★★★★ 1/5

Google

Kitchen sink tpa has come off cause blockage, had a leak, mould etc. Since Jun e2023 I have raised this and had issue in the past. Put in a complaint and they closed the case, said no contact even though I have. I wrote to my Mayor, I wrote to the director and head of housing for peabody which got the attention. I'm now waiting for a surveyor in January. I don't know the outcome still. The directors name are on the website. They also have scrutiny documentation for public view. Question them as they seem to be painting a lovely picture that the service is good. I haven't come across anyone that said good about peabody. I don't know how peabody is surviving when the service is very poor. Surely they should be accountable.

Sharmina · 22 January 2024

★★★★★ 1/5

Google

Absolutely horrendous fleeing fb should be a priority not t Peabody been waiting on the highest band for priority move for 3 months and still nothing even though I’ve placed first for several properties appalling on there part

Laur · 28 July 2024

★★★★★ 5/5

Trustpilot

At first I was a bit reluctant in using…

At first I was a bit reluctant in using their service as I previously had a bad experience while trying to get my electric shower repaired. Peabody was very efficient this time with the appointment. My query was dealt promptly and I had a plumber come in the next day. The plumber did an excellent job with fixing my shower and installing the new taps.

Rika · 23 August 2022

★★★★★ 4/5

Trustpilot

Door handle & Lock assembly repair

The work took three weeks to complete..The day was booked for the repair to be completed,when two different men turned up to measure up again..Something That had been done previously..the part had to be reordered...the guys were good.polite and Freindly..and the guy on the phone directed me through the process well..from the office..having worked in the trades myself..I understood there had been errors..and was and have been complimentary..

Mark · 6 April 2022

★★★★★ 2/5

Trustpilot

A very poorly run Housing Association…

A very poorly run Housing Association who are only keen on increasing rents year upon year. Been a Peabody social rent tenant for about 9 years. General estate and cleaning standards of blocks and quality of homes desperatley lacking and in need of urgent attention and investment.

ML · 2 February 2024

★★★★★ 5/5

Trustpilot

Complaint process experience was very disappointing in…

My experience was very disappointing in the way that my problem was dealt with in the first instance, but after a long wait it was resolved. After this I was help out with my complaint by a lovely lady called Amanda Foster who was fantastic and couldn't have been nicer.

Barry · 22 November 2023

★★★★★ 5/5

Trustpilot

The storm (Eunice) broke my back fence…

The storm (Eunice) broke my back fence post and 3 panels were broken. I reported to parody and they agreed to repair. The man came to look and the date arranged (within a few days) to repair..they arrived on time did a fantastic job left no mess and even came back to pick up the old damaged fence. Fantastic service and the fence looks lovely thank you Peabody

Samantha · 12 March 2022

★★★★★ 5/5

Trustpilot

I needed to have my ceiling decorated…

I needed to have my ceiling decorated or painted after having a (mould) wash to ceiling & wall late August? This was proving difficult, but eventually peabody saw sense & on Tuesday after a phone call a painter visited & began the remedial work, that concluded - this morning! The (chap) that visited was called Junior & proved quite friendly & capable! Job done!

Nigel · 9 September 2022

★★★★★ 1/5

Trustpilot

Flat full of black mold still no…

Flat full of black mold still no resolve, offered compensation never received anything, staff lie and cheat in the name of peabody absolutely shameful practice staff should be ashamed of themselves! Disgraceful nasty people.

Troll · 19 September 2024

★★★★★ 1/5

Trustpilot

Back again and still nothing resolved.

Back again and still nothing resolved.This company is a disgrace.No one can seem to help and still constantly chucked around to different people on the phone who say I need to speak to the previous person I was originally talking to.Utter joke.

Jerry · 1 May 2024

★★★★★ 1/5

Trustpilot

its almost impossible to get a response…

its almost impossible to get a response from this company via the form method "30 working days"

RR · 19 March 2026

★★★★★ 1/5

Google

Absolutely awful service, customer service does not exist within this organisation. I have been contacting Peabody IMR for nearly a month now daily, waiting on hold for over 40 minutes every single time to enquire about their rentals on the share to buy website. The housing department, sales and lettings teams are lazy and will say the bare minimum just to get you off the phone, they won’t try and help with your enquiry. Do not bother to email them as you will not receive a single response. It’s embarrassing that not ONE person can answer a simple enquiry as to who deals with their private rents, it’s absolutely ridiculous considering most of the private rents listed on share to buy are the mysterious Peabody IMR who are not known by anyone it seems.

Kye · 23 December 2023

★★★★★ 1/5

Google

I have been with Peabody since 1997 In the last 5 years, there has been a steady decline in customer support communication, and navigating the different teams has been a challenge. Reporting repairs has been impossible being cut off when you are in position 1 after being on hold for an hour 🙄 Communial responsibility has disappeared despite paying service charges. Property support managers are changing so often that they are unable to access them via email or phone . Each new person stating Ms Aktar, sorry for the past, let's move forward, but you are still stationary. As tennants, we need to raise a collective complaint to those who give extra funds for social housing .peabody does not deserve the title as a social housing provider they are a rough private landlord focused on their bottom line .

S · 23 December 2023

★★★★★ 1/5

Trustpilot

Never ever buy a house from them

Never ever buy a house from them, unfortunately we didn't. They took over catalyst and have now almost doubled service charges on a DETACHED house, how is £160 a month reasonable when they do absolutely nothing on the land, it looks a shambles.

Sam · 3 April 2024

★★★★★ 1/5

Trustpilot

years and years of misery over years and years

years and years of misery. no support no help nobody listens to you. customer service are rude and think that you live in the flats for free! they treat you like nobody. it is unbelievable that the government knows about all the wrongs of Peabody and just watches!

Cooking · 19 December 2023

★★★★★ 5/5

Trustpilot

I have been here 5 years

Omg I'm so sorry I left that review I left that for sanctuary housing association, I do apologise I have no idea how it ended up on your page! Thank you for replying, more than what my housing association does! I don't suppose you have any properties to rent in my local area? Again sorry for the mix up I've taken the review down so so sorry

Karenh · 23 March 2022

★★★★★ 5/5

Trustpilot

Der Sir/Madam,

Der Sir/Madam,I have a leak on the roof on my shed n: 07.Two great professionals, people with culture and knowing what to do with the problem, arrived.They did the work wonderfully and very clean.It is my wish and other tenants that there would by many more such professionals.-Please pass this opinion no to there wonderfully people.Thank you very much.B.Regards. Boleslaw Zmuda.

Boleslaw · 27 November 2022

★★★★★ 1/5

Trustpilot

I made a formal complaints and still…

I made a formal complaints and still have had no response from the estate manager or anyone from Peabody regarding my complaints just a generic message to call them? I've been calling no reply yet to my emails or telephone call.

Zaynab · 30 April 2024