Trusted Agent profile · London
★★★★★
1,556 reviews across 2 platforms
Westminster Bridge Road, London, SE1 7JB
Peabody Trust's office in London, at Westminster Bridge Road, is rated 2.4 out of 5 across 1,556 reviews on two platforms, including 398 Google reviews rated 2.1.
Tell us what you need and we'll put you in touch. Peabody Trust hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GooglePeabody is fraud, collecting all the fees then making endless excuses and lies. I have reported it to the police as they refused to refund all the fees I paid. How pathetic! Don’t even think about any property from them. Your life will become very stressful.
1/5
GoogleNon communicative, wasted journeys and extremely lazy staff...
4/5
TrustpilotAnti social behaviour
communication was made, it remains to be seen if what was reported will be executed.
1/5
GoogleI have been with peabody for 12 years. Every time a repair needed to be done, the contractor has done the job in a manner that showed neither care nor professionalism. They know that the work they do will not be inspected, so the work is done without care, using the cheapest option(s) and lacking an overview of the consequences of their unprofessionalism for the tenant and the property. The worst example of how Peabody has left the system developed into anarchy and letting down the tenants is when a carpet fitter was sent by Peabody to the flat above mine to lay an underlay carpet and carpet, he told the tenant that an underlay was not necessary and gave Peabody a price for the job and another price to Peabody. The structure of the building, plywood and floating plaster ceiling between flats requires some soundproofing that can only be obtained by a good quality underlay carpet and thick carpet. The carpet was finally fitted by the tenant himself and obviously he went for the cheapest option as Peabody never recommended a minimum standard of soundproofing materials to be used and never inspected the work done. I now have to endure all the walking, running and domestic life from the tenants above my property. When I approached Peabody to try to find a solution and possibly a mediation meeting, my housing officer answered that everyone can do whatever they want between 7am and 11pm in their property. Peabody does not care about the wellbeing of their tenants, they breach the tenancy agreement and all housing regulations that specifies that a tenant should be able to fully enjoy the property. Due to the level of "impact" noises transmitted through the use poor construction materials and soundproofing. I now have to leave my flat at certain hours of the day because the noise level is unbearable. To conclude if anything, to rent or part buy has Peabody attached to it, do not even approach it. For your wellbeing stay well away from it. Another of Peabody disgraces is the contractor they use, the picture attached shows a repaired glass window from the communal front door replaced by their contractors. They put an opaque glass and did not even bother to paint the maintaining frame!
1/5
TrustpilotExtremely incompetent management
Extremely incompetent management; total lack of transparency and accountability.Our service charge doubled three times over the past few years and they never managed to provide any official explanation for the increase. We never had any maintenance in the building for the past 8 years, no matter how much we solicit them.Their customer service is utterly inadequate; they only seem to function when demanding more money!
Hi IginoWe are sad to read you have had issues with rising service charges, when letters are issued relating to service charges, this would include how to raise an enquiry or a dispute to be investigated. Please check back over the letters and follow this process for you concerns to be addressedMany ThanksPeabody
1/5
GoogleAWFUL company with zero customer service. Have been trying to sort a replacement fob for over 6 months and get fobbed off every time. Call centre staff will hang up on you or transfer you to random lines. No one wants to help or follows up
Good Afternoon, I am sorry to hear about your experience with us. If there is anything you would like us to investigate or review please do get in touch with us by phone or using a web form on our website. Kind Regards Yilka
1/5
TrustpilotThe worst service you can get
The worst service you can get. They have taken over Catalyst and everything is downhill from there. The customer service is the worst, red tape bureaucracy is the worst and staff don't even try to help
Good Morning,I am sorry to hear about your experience with us.Our Contact Centre is in place to assist with any queries you may have, the team can also escalate any issues should this be needed. Please do get in touch with us by phone on 0300 123 3456 or using a web form on our website - https://www.peabody.org.uk/contact-us/ . The team will get back to you as quickly as possible.Kind RegardsMo
1/5
TrustpilotA bunch of unhelpful inexperienced…
A bunch of unhelpful inexperienced people just reading generic literature no help what so ever. 8 outstanding repairs and safety concerns which can lead to serious harm or injury and they want to do nothing. A shambles of a company with no accountability or concern for the safety of their residents
Hello AzarWe are sorry to read your review.If there is anything you would like us to investigate or review please do get in touch with us by phone or using a web form on our website. The team will get back to you as quickly as possible.Many Thanks,Peabody.
3/5
TrustpilotThe Carpenter did a fantastic job on…
The Carpenter did a fantastic job on boxing up under my boiler. My issue is how long I had to wait near on 3 months after someone came to measure it to see how much it would cost to do witch is ridiculous. Hence why I tent not to report any repairs unless it out of my ability to fix my self witch I shouldn’t have to do.
Hi Nicole,Thank you for the feedback. I am sorry to hear about the delays on this. If you would like to discuss this with us, please call us on 0300 123 3456 and we can try and help.Regards,Customer Hub - Peabody
2/5
TrustpilotPeabody is Worse company to deal with ever
It’s always complicated to book repairs with 3rd parties with Peabody. Tell you wait for someone to contact but nobody ever called services are ok but could do better, better communication too would help. I was called the some day for the repair for goodness sake. I wouldn’t recommend Peabody. They don’t care about customers service because they believe they don’t need them customers needs Peabody that their attitude.
Hi Susan,Thank you for leaving a review and we appreciate the feedback.I apologise for the issues that you have experienced. Please contact us on 0300 123 3456 so that we can help you.Regards,Customer Hub @ Peabody
5/5
TrustpilotHeat at last, heat at last - thank ERMAN I have heat at last
I waited 22 years for this repair and I couldn't be happier. The gentlemen who carried out the repair were kind and they were sensitive to my disabilities. They carried out the repair in a timely manner from when they were given the job and tidied up after themselves. I cannot them enough for being so kind, understanding and funny. Bless them - I would like them again please.
Hi,Thank you for leaving a review and for the kind words. We appreciate the feedback for the operative.Regards,Customer Hub @ Peabody
1/5
GoogleDisgusting service. On two separate occasions had no service or help from service agents. The most recent service agent refused to send through a technician to look at fixing heating issues. She also completely ignored an enquiry about Peabody removing delivered goods from the common area, which were of significant value. Mid call, she also hung up. What a joke.
Hi Robert We have only just started monitoring Google reviews and wanted to acknowledge you comments. We hope since you left the review things have improved, your heating was fixed and you have had a discussion about the items which were in the communal area. If there is anything else we can help with, please either call or complete a web form on the Peabody website Many Thanks Peabody
5/5
TrustpilotAppointment made to fix rad not…
Appointment made to fix rad not working. Operative turned up on time and fixed problem within 5 minutes.
Hello DaveWe are pleased the operative managed to resolve your radiator being fault, thank you for the reviewMany ThanksCustomer Hub @ Peabody
1/5
TrustpilotCowboys
Every time this company sends someone out to do a repair. They’re rubbish at what they do, often smell and leave your place with their repairs you have to do yourself. As Peabody can only be bothered to do emergency situations. I have tiles falling off the wall but that’s decorative and not down to them. Yet, it’s their property. Absolute dire company. Can’t wait to move!!!
Hi DanielI am very sorry read of your experience.So that our team can help you with this, please kindly contact the Customer Hub on 0300 123 3456. Alternatively, you can email us via our website - www.peabody.org.uk/contact-usWe appreciate any feed back given in order for us to work on improving our services.Best wishesCustomer Hub @ Peabody
1/5
TrustpilotShocking housing association!!
Shocking housing association!!quick to drive you mad when you're in arrears but it takes countless calls to get Repairs Sorted. I've been driving them mad for years for a new kitchen as mine is in a bad state.AVOID THIS HOUSING ASSOCIATION DO NOT GET A MORTGAGE ON ONE OF THEIR PROPERTIES!!!
HelloWe are sorry to read your review.If there is anything you would like us to investigate or review please do get in touch with us by phone or using a web form on our website. The team will get back to you as quickly as possible.Many Thanks,Peabody.
1/5
TrustpilotMoved into a void property which wasn’t…
Moved into a void property which wasn’t safe 20 years ago. Numerous water leaks - won’t deal with checking pipework but massive crack and ceiling bowed water damage - waiting for when next water leak ceiling collapses. 2 gas leaks - one during putting electrical wiring in and not soldering pipe. Other one when conducting gas safety!
1/5
GoogleEvery interaction I’ve ever had with them has been slow and painful. Truly terrible, avoid at all costs if you can.
1/5
Googlewhen you call Peabody they only answer after putting you on hold for 15 minutes and even then they will hang up on you. they really don't care. they also won't answer any emails or honour contracts. truly awful people and organisations. they know it too which is why everything is designed to make it difficult to reach anyone.
Hello Oyella We are sorry to read your review, we will feed this back to the relevant team. If there is anything currently we can help, please do call or use a web form on our website Many Thanks Peabody
1/5
TrustpilotAbsaloutely joke of a company
Absaloutely joke of a company, been on the streets for 8 days now, despite having a flat with them..:. There not getting rent and I’m homeless because they don’t want to aknowldge court orders ... calls them self a non profit charity 😂
Good Morning,We are sorry to read your review.If there is anything you would like us to investigate or review please do get in touch with us by phone or using a web form on our website. The team will get back to you as quickly as possible.Kind RegardsYilka
1/5
TrustpilotCrooks
Peabody are a disgusting Housing Association. I pray that they are revealed for being the incompetent crooks that they are. If I had a choice I would want nothing to do with them. Someone needs to expose their dodgy dealings. I won't let the matter drop.Tenants beware.
Hello ToniWe are sorry to read your review.If there is anything you would like us to investigate or review please do get in touch with us by phone or using a web form on our website. The team will get back to you as quickly as possible.Many Thanks,Peabody.
1/5
GoogleIf there is 0 star I will select 0. My boiler doesn't not work from.last 3 days.when I call thay only saying call tomorrow. Even don't ask the name and details. Only saying call tomorrow.
Good Morning , I am sorry to hear about your experience with us. Our Contact Centre is in place to assist with any queries you may have, the team can also escalate any issues should this be needed. Please do get in touch with us by phone on 0300 123 3456 or using a web form on our website - https://www.peabody.org.uk/contact-us/ . The team will get back to you as quickly as possible. Kind Regards Yilka
3/5
TrustpilotBlocked kitchen sink
The repair was done in minutes but took them 5 days to get to me No kitchen sink and washing machine for almost 5 days But it’s resolved now.Talking of repairs - I’m still waiting for a response regarding a replacement car park gate key as the previous never worked and then the gate was not locking for some months This was reported over 2 weeks ago again and no response
I'm sorry to read that your repair did not go as smoothly as you had hoped but happy that this has now been resolved to your satisfaction.With regard to a replacement key we would be happy to look into this further. Please contact our Customer Hub via 0300 123 3456 or if preferred, online using our online webform: https://www.peabody.org.uk/contact-us so that we can help. Kind regards Peabody Customer Hub
1/5
TrustpilotHorrendous don’t buy through Peabody
Horrendous don’t buy through Peabody, you cannot sell again.Edit in response to Peabody reply.Your copy and paste reply is an insult, we have tried to raise complaints via telephone and online, both of which were completely ignored. Worst organisation I’ve had the misfortune to deal with for ANY service let alone something as important as property.
Hello MarkWe are sorry to read your review.If there is anything you would like us to investigate or review please do get in touch with us by phone or using a web form on our website. The team will get back to you as quickly as possible.Many Thanks,Peabody.
1/5
GoogleOnce they gave excellent serivice. Now they're disastrous when it comes to dealing with repairs and communicating with older people
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Peabody Trust hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
