Trusted Agent profile · London
★★★★★
1,557 reviews across 2 platforms
Westminster Bridge Road, London, SE1 7JB
Peabody Trust's office in London, at Westminster Bridge Road, is rated 2.5 out of 5 across 1,557 reviews on two platforms, including 399 Google reviews rated 2.1.
Tell us what you need and we'll put you in touch. Peabody Trust hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleShared Ownership. Terrible service. Response times woefully inadequate to emails, calls and the repairs themselves. Water losses on a regular basis with no explanation as to the inherent problems with the plant room. Leaking pipes and consequently flooded flats. No compensation offered but an inflation busting service charge increase of 15% applied instead. Appalled and disappointed.
1/5
GoogleLeaseholder with Peabody for 6 years. High service charges, very poor service levels. Frequent system / facilities failures despite new build property, poor maintenance, very slow to service faults - lifts out, entry systems fail. Little to no customer service, neighbourhood managers unresponsive, change frequently. If they got it right first time, would save considerable time and effort, but they get it wrong at almost every opportunity.
1/5
GoogleExtremely incompetent management; total lack of transparency and accountability. Our service charge doubled three times over the past few years and they never managed to provide any official explanation for the increase. We never had any maintenance in the building for the past 8 years, no matter how much we solicit them. Their customer service is utterly inadequate; they only seem to function when demanding more money!
1/5
TrustpilotShocking service
We pay a lot of money towards service and management charges, yet get sod all service and a distant and unaccountable management.
1/5
TrustpilotTerrible left the lake as shit and dead…
Terrible left the lake as shit and dead fish floating cause of it
5/5
TrustpilotLeaking bath pipe
I had a leak under my bath Ben from OPM came to inspect the leak and ended up fixing it. He was very professional and left the area tidy. He also explained throughout where the problem was, and the process of replacing a water damaged front panel.
Thank you for such positive feedbackPeabody Customer Hub
5/5
TrustpilotThe lady who dealt with my ongoing…
The lady who dealt with my ongoing repair regarding my fence that took nearly 9 months. She dealt with it eventually and it all got sorted out and got it done
Hello Richard Thank you for you kind review and words, we will feed this backMany ThanksPeabody
5/5
TrustpilotPatio Doors Replacement
Very impressed with the entire process. On time pleasant workman, left no mess.Completed work very Professional.Delighted with the entire process. Thank you to the workmen, and Peabody.I now have no draught, no Mildrew, and no rust. My lounge is now warmer and less outside noise.
Hello Wendy Thank you for your feedback about the service you received :) we are pleased you now have a new patio door and starting to see the improvements straight away Customer Hub @ Peabody
1/5
Trustpilotthis company is a joke
this company is a joke. this company is a joke
Good Afternoon,If there is anything you would like us to investigate or review please do get in touch with us by phone or using a web form on our website. The team will get back to you as quickly as possible.Kind RegardsYilka
1/5
Trustpilot7 years of leaks
7 years of leaks, cancelled repairs, damp, mould, othering and gaslighting.
Good Morning,I am sorry to hear about your experience with us.Our Contact Centre is in place to assist with any queries you may have, the team can also escalate any issues should this be needed. Please do get in touch with us by phone on 0300 123 3456 or using a web form on our website - https://www.peabody.org.uk/contact-us/ . The team will get back to you as quickly as possible.Kind RegardsYilka
5/5
TrustpilotI'm disabled and spend a lot of time at home. My housing officer had 2 guys who came, lively polite young lads. My fence was replaced and mess cleaned in 30 minutes. All in all I'm very satisfied.
I'm disabled and spend a lot of time at home. Peabody have been known for dragging there heels, after speaking to my housing officer regarding back fence. It was replaced within 30 minutes, and they cleaned up the mess. Very happy with the work.
Hi SusanSo great to read your feedback about the service and we are glad you now have a new fence Many Thanks Customer Hub @ Peabody
5/5
TrustpilotGreat replacement fencing
Great replacement of fencing by Applewoods for Peabody. Really high quality fencing carried out by really efficient and excellent workmen. New fencing affords us privacy and security that was missing thanks to storms. Could not be mote pleased. 5 stars all round
HelloThank you for taking the time to leave us a review. We are very pleased that you are happy with the fence replacement carried out.Kind regardsCustomer Hub @ Peabody
1/5
GoogleI got cut off how rude, I will get my question answered one way or another, If I had my own way,,I would give you zero rating,that means you are flaming useless
Hi Glenn We are sorry to read you were cut off during a phone call to Peabody, we hope you managed to get the answers you were calling for? If not please try and give us another call or you can send a enquiry online via our website Many Thanks Peabody
1/5
GoogleAbsolutely terrible service delivery and extremely rude and disrespectful staff. One of them had the audacity to utter discriminatory statements to me which constituted harassment on the grounds of my race and disability. I complained and could not believe they had the guts to threaten me with their legal team. If only I can select a no-star, a very horrible and toxic set up!
1/5
TrustpilotVery poor service
Very poor service! I wish I could turn the clock back and never bought a flat from Peabody. Stay away from them unless you want to suffer from the severe mental breakdown!! One of many complaint cases: CAS-968464-F5K3X4
Hello ArashWe are sorry to read you to read your experiencing so far with Peabody hasn't gone as you had hoped. We will pass this feedback on for youMany ThanksCustomer Hub @ Peabody
4/5
TrustpilotOnce the initial fault with scheduling…
Once the initial fault with scheduling was sorted they had a repairman out within five days who sorted the boiler out no-fussAlso a sticking external door which was fixed very swiftly tooI have been impressed, can’t fault it really!
Hi,I apologise for the issues with booking this. Thank you for leaving this review and we appreciate this.Regards,James.
1/5
GoogleCustomer service is HORRIBLE. I’ve been with this housing association for years and they have never done their job properly. SO SO stressful. So many out standing repairs which they’ll blame on COVID but these repairs have been outstanding for years. Fleas and rats in back and front garden which affects my home as I’m on basement level. I’ve been hung up more times than I can count. Just a horrible service all round.
1/5
TrustpilotI wrote to peabody two weeks ago to end…
I wrote to peabody two weeks ago to end my tenancy and have heard nothing back since. We will be leaving the keys under the door mat if no one responds
Hi AlexandraWe are sorry to read your review and the issues that you are having.If there is anything you would like us to investigate or review please do get in touch with us by phone or using a web form on our website. The team will get back to you as quickly as possible.Many Thanks,Peabody.
5/5
TrustpilotDonald did painting job at my flat and…
Donald did painting job at my flat and the only thing I can say is how professional, polite, clean and also a man of his word he is. He deserves a medical honestly. It's very hard to find people like him these days.
Hi LuwamThank you for leaving a review about the Donald who carried out work in your home. Its very nice to see how pleased you were with himMany ThanksCustomer Hub @ Peabody
5/5
TrustpilotDoor repair
Brilliant! Carpenter arrived super early ( to my surprise) and attended the repair swiftly and efficiently. I was really pleased as normally I’m waiting in all day. He was polite and professional and offered advice going forward. Much appreciated
Good afternoon We are so pleased that you are happy with the service provided.Thank you for taking the time to provide your feedback.Best wishesCustomer Hub @ Peabody
1/5
TrustpilotTotally abysmal service,rubbish chute…
Totally abysmal service,rubbish chute blocked for 5 weeks ,a fire and health risk,despite being reported several times and complaints made.like talking to a brick wall trying to get anything done.
Hi Paul We are sorry to read your review and the issues that you are having.If there is anything you would like us to investigate or review please do get in touch with us by phone or using a web form on our website. The team will get back to you as quickly as possible.Many Thanks,Peabody.
1/5
TrustpilotAbsolute rip off with disgustingly high…
Absolute rip off with disgustingly high service charges. They send ‘estimates’ and the following year send ‘actual’ services charges which are double or more of the estimate. They don’t provide any services that cost over 4k a year. Scum.
HelloWe want to help you with this situation so, if you're able, can you please call through to us on 0300 123 3456 and we will do what we can to try and answer any questions you have.Regards,Customer Hub - Peabody
1/5
GoogleWe did receive a letter a while ago, mentioning that there has been an under payment of our monthly service charges after the accounts were complete. Did ask the office to send me the bills, as I wanted to view and verify the overpayment of funds. The office till date haven't sent me the bills but have instead posted a letter mentioning that if the payment wasn't made by the deadline, this matter would be escalated to county court. It's difficult to understand how they function. They demand the money without providing any evidence. Invoices have been requested but till date we haven't received them. Over the past few days we hav been calling the office and have emailed them to get this matter resolved but they keep ignoring our request.They have the nerve to contact our mortgage lender but will notact us directly. I'm not denying payment I just need invoices showing the overpayment made regarding service charges.
1/5
GoogleThey are killing me. I desperately need legal advice against them before they carry out their threats. They have stolen my money, trashed my goods, refuse to hear complaints or manage facilities. They have illegally evicted me once and are harassing me. I'm scared to death. Please help me. They have prevented me getting help from citizens advice and their ex employee now works for Plumstead law center and is helping them destroy me having stolen my identity. UPDATE: they are still at it. They've harassed me near to death (evidence available) to rob me of yet another Christmas. I'm on pills now. I can't deal with it any longer. I've lost everything to these evil people and can't get legal representation.
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Tell us what you need and we'll put you in touch. Peabody Trust hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
