Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

Money grabbers

Money grabbers. Do not care about tenants. Also crappy contractors. Iv been with them for unfortunately 6 years. My first flat wasn’t too bad but needed to move due to personal reasons.2nd flat was a nice semi new build fresh start for me and kids. . Within a month of moving in I had damp patches and as time went on with rain leaks started and been going on almost 2 years and Peabody have still not sorted it. Gotten very worse and the amount of other bad things Iv heard they’ve done by leaving people to live is horrid homes. They’re the worse to be with.

Chloe · 9 January 2023

★★★★★ 1/5

Trustpilot

The worst housing association you can…

The worst housing association you can go with Avoid With all costs All They are is money grabbing. You know the restNever do repairs Been waiting on repairs since 2017 Just love putting the rent up. If you buy a place from them , it will be the worst mistake you can do

Ben · 23 September 2024

★★★★★ 1/5

Trustpilot

Answer your phones!!

If you want to speak to them by phone, make sure you set aside an entire morning. Regularly have to wait on hold for upwards of an hour in order to just speak to someone, I don't understand why it is like this all the time. For the money they are charging us you would think they could hire a few more staff to take calls.

Ralf · 26 January 2024

★★★★★ 1/5

Trustpilot

11 months of black mold.

Eleven months I have been waiting for Peabody to come out and sort out the black mould in 3 rooms of my flat. I have called and messaged them multiple times and nothing, they send a technician to see the mould and then can't decide on what to do, I've had four of them out and yet still it hasn't been fixed. It is now effecting my breathing and I've had to purchase a air purifier to help. Absolutely terrible service. Stay away if you can

AJ · 6 January 2023

★★★★★ 5/5

Trustpilot

With gratitude

This might seem a strange review, however have only just found your site. My grateful thanks to all who work to keep Peabody going and also to George Peabody for having the foresight to build for the workers of London. I started my life in Peabody (Ebury Bridge ) in 1946.My Grandparents, Parents and extended family lived there until 2002. It was an excellent place for youngsters to grow up. Thank you for all that you continue to do. Diana

Diana · 2 January 2023

★★★★★ 5/5

Google

Really good workers came and fixed tile on front of house. Check the roof while here and cleaned guttering. Done within the hour. Very pleased

Rocshelle · 11 September 2025

★★★★★ 1/5

Google

Add another negative review to the growing pile! 7 weeks and counting, with customer service fobbing us off in our search to have critical maintenance attended to on their Rotherfield St property in Islington. It's poor, negligent and has been time consuming to chase. It remains unresolved. So glad to see that their investor return is positive though!

Tom · 28 June 2024

★★★★★ 2/5

Trustpilot

worse housing ive come across

worse service hard to get anything fix properly report 2 jobs Peabody decide to send a worker out to do one job, broken heater in kitchen for over a year still waiting, report mould in bathroom half the job done now i have to wait till Friday to have hot water and heating

Dee · 18 September 2024

★★★★★ 1/5

Trustpilot

Peabody got to big for their boots…

Peabody got to big for their boots especially since merging with Catalyst this year they are not looking after existing stock but want to build 3000 homes per year. I have made so many complaints this year about sub standard contractors who can't complete a job in the first instance. Also having to contact Peabody over 20 times for the past 2 years on the external communal lighting malfunctioning after it rains. Instead they just get contractors to come out to do a temporary fix. The next one is where new gated fencing was not installed properly and falling to pieces in less than 3 months. I have contacted Peabody so many times this year and even sent photos. We are in December and still nothing has been rectified with both issues. All social housing landlords should not be allowed to build new properties without looking after existing ones. What was the point of decent homes standards its like we have gone back to Victorian times.

Karen · 24 December 2022

★★★★★ 1/5

Trustpilot

My dear 79 year old mum

My 79 year old mum, from sheltered housing Elmwood court SW11 4JE, with depression, heart probs and oncoming dementia, is sleeping on her sofa because the roof leak which has collapsed the ceiling in her bedroom, is flooding the bedroom every time it rains. The hole in ceiling exposing the soaked roof timbers is about 4ft square. This has been the case for 2 months now, from beginning of November and the repairs still haven't been done. It's absolutely disgusting. Everytime I call I get put on hold and then after waiting about 20 or 30 mins, I get cut off. This means that my dear old mum is spending Christmas on her sofa. Today's rain has soaked the bedroom again and I've just had to leave it coming in, and close bedroom door. It stinks of damp and has ruined her bedroom. To top it all she has had no central heating for 2 weeks, awaiting a repair to replace a room thermostat! Im fuming!! What is going on????

Lee · 23 December 2022

★★★★★ 1/5

Trustpilot

Update to below. Their customer careline dont work.. phone number is dead.... I had a call again with anne

I had a call again with anne. She doesnt care abojt my needs or why i cant do appointments in winter. Due to my health issues and mental health. I keep getring calls regarding a delaperdated flat that was given to me in that state 4 years ago. My complaints are being ignored like its all in my head. I have aspedos on all flooring but only the kitchen has seemed to shown up in peabodys reports. Ive told her everything thats wrong with my property. Now after the hole of summer. Now in freezing weather i am ment to go out for four hours with a kitten. Was told to let her out? No impressedwith my treatment. Due to my mental health issues im belittled not listened to and told if i dont let contractors in that my jobs will be closed and not reopened. Im not well anyway. Hence she called whilst at the immunity clinic. Im being tested for aspestos and mold. If this shows up in my blood then it will actioned.

Donna · 9 December 2022

★★★★★ 1/5

Trustpilot

Update to below. Their customer careline dont work.. phone number is dead.... I had a call again with anne

I had a call again with anne. She doesnt care abojt my needs or why i cant do appointments in winter. Due to my health issues and mental health. I keep getring calls regarding a delaperdated flat that was given to me in that state 4 years ago. My complaints are being ignored like its all in my head. I have aspedos on all flooring but only the kitchen has seemed to shown up in peabodys reports. Ive told her everything thats wrong with my property. Now after the hole of summer. Now in freezing weather i am ment to go out for four hours with a kitten. Was told to let her out? No impressedwith my treatment. Due to my mental health issues im belittled not listened to and told if i dont let contractors in that my jobs will be closed and not reopened. Im not well anyway. Hence she called whilst at the immunity clinic. Im being tested for aspestos and mold. If this shows up in my blood then it will actioned.

Dotty · 9 December 2022

★★★★★ 5/5

Trustpilot

LES Electrical Two of your most handsome electricians…

Two of your most handsome electricians came as promised to fix my hall and kitchen lights… it’s wonderful “I can see” jokingly said. I’d left this for so long by not reporting. Thankfully, After a random call from Claudette at LES Electrical checking everything was ok an appointment was scheduled and the work was promptly carried out also on an incredibly professional basis by the boss and his young apprentice George. pls thank them.. I would just like to say, if I’m allowed,? Im a feminist big time and certainly not in any ways being personal far from it, but I feel the need to say something think of it as PR on my part, I think it’s a brilliant idea and I don’t want any profit should you go big time😎 why don’t u get Peabody to support you in making up a calendar for 2023 for “the each blue collarworker” of yours of course clothes on… the people that keep things ticking for us, in all weather too whether male or female. Bet you’d make a few pennies…..😂👍🏻😎 ☯️ Do it I’ll buy a copy 🙏🏻

Yvonne · 6 December 2022

★★★★★ 1/5

Trustpilot

Warning!! Pay attention

I was decanted from my property while repair works are carried out. Under the surveyor’s care item’s were STOLEN from the property. I have filed a police report…Peabody have turned mute with regards to the theft, however, they changed the surveyor. The one job the previous surveyor did was paint all over the mould on the walls..some areas were heavily contaminated with black mould, they should have been re-plastered! The rest of the mould has had layers and layers of paint to cover up the mould. BE VERY CAREFUL or install camera’s if leaving your properties under their care. Not all surveyors are the same but from my experience this guy is totally negligent and still works for Peabody (I know someone whom has been very unfortunate to have him at present).

Nadia · 6 December 2022

★★★★★ 1/5

Trustpilot

If I could i would give a no star …

If I could i would give a no star peabody don't care about their tenants please if you get offered a place don't take it they laugh down the phone when you have queries don't care if you have illnesses and need to be closer to family members nor do they care about your mental illness because the flat your in has ceiling that collapses and kitchen cabinets that they fitted in has fallen completely and it's OK not to be fixed I've have ti To live with my mother because it's inhabitable when speaking to their customer service he preceeded to tell me he wouldn't live like that but its OK for me and my children to oh and peabody feel it's quite alright to live with a gas leak

Mills · 21 November 2022

★★★★★ 1/5

Trustpilot

I need some advice my daughter lives in…

I need some advice my daughter lives in a flat with an autistic child who has random seizure's who lives on a second floor flat with no lift which is dangerous for her child if she has a seizure she is getting to big if she has seizure she can easy drop down the stairs she needs to up date her medical on her child everyone she talks to cannot help her are you waiting for something to happen to her child medical information needs to be updated also her flat is dangerous for her child as the kitchen / front-room are in one occupation therapy has been in and said she should not be living in that condition with an autistic child can you advice me how my daughter can update her medical information

Paulette · 16 November 2022

★★★★★ 1/5

Trustpilot

It took 6 weeks to get a hot water pump…

It took 6 weeks to get a domestic hot water pump replaced, we had a time booked , he never turned up , no calls at all, the plumber today was fine but the booking system is very poor,even after many phone calls to PMG ,they also lied about waiting for it ,when we were told it had come in two weeks before.We had no hot water for 6 weeks and I have a disabled wife , it was very hard …very poor service

Peter · 16 November 2022

★★★★★ 1/5

Trustpilot

Where do I begin

Where do I begin? 😩 Peabody totally lack communication within their organisation! They pay lip service to tenants, give automated, scripted responses. For the past 5 months I have called Peabody on a weekly basis for various issues, had to also call manufacturers of parts, chase subcontractors for updates, get passed from pillar to post, feel like I actually work for Peabody 🤦‍♀️ Got an emergency? Don’t worry, you can go without heating and hot water, be told you are booked for repair, no one shows up, no one updates you, I’m calling daily this week, let’s pray I get a response tomorrow 🙏won’t hold my breath! Seriously Peabody Group, you need to take a long hard look at the way you run this housing association and at the horrendous money wasted due to lack of communication and even your staff lying to cover up their own mistakes. I really wonder how you’re not bankrupt! I could write a book!Now your reply is a joke, no email has been received and no one dealing with my case has contacted me! I called on the 8th and was told my case handler would be in contact 🤔

Martina · 11 November 2022

★★★★★ 5/5

Google

AB2... Wonderful Service from start to finish. Helpful and supportive communication and very professional work.

Sarah · 10 August 2026

★★★★★ 1/5

Trustpilot

Peabody Housing housing hides behind please contact us

They were given evidence and is try hide behind bureaucracy. I would like them see my reply their letter as advised by the police. postal replies only and their response here is one they use to hide behind.This housing association is a nasty manipulating organization and this is not just opinion by Ms Sue Thomas at 36 Berthon Street as their are exposed re other incidents.

SAM · 16 December 2023

★★★★★ 1/5

Trustpilot

Worst Housing Association please do not…

Worst Housing Association please do not rent from Peabody.

Neisha · 17 September 2026

★★★★★ 1/5

Trustpilot

I'm living in a flat and feel like…

I'm living in a flat and feel like living in another world from few hundred years back. There's so many issues, don't really know from where to start. The recent one, beginning of October'22, peabody sent a guy to clean the roof top, and he damaged the satellite and now the entire flat got no tv channels. We contacted with peabody customer service, they said as its not emergency it will take 28 days to fix, whole week school holidays, kid just stayed home without tv. The customer service is worse ever in the whole uk, long waiting and rude behaviour. Last night came home and found someone parked their car on my place, so peabody takes money for this space and is it my duty to make sure my space stay empty for me??? Sometimes there's no hot water, even there's no water sometimes as well. Communal garden is a dangerous place at evening, peabody knows but don't bother to take any action, well only active department is rent department, if you miss a couple of day, you gonna get a ring for sure.

Foysal · 1 November 2022

★★★★★ 1/5

Trustpilot

My daughter lives in a flat the noise…

My daughter lives in a flat the noise is disgusting this has been going on for 7 years n peabody do nothing about it the noise starts from like all day till like 4am in the morning even the neighbour under neath cannot sleep all peabody are interesting collecting there rent money and do not care about there residence it like she is dropping furniture on the floor all they say take recording of noise enough is enough what are peabody going to do my daughter is on the top floor how can you hear your neighbour under neath you people have complaint still nothing has been done in the past something needs to get done the noise cannot go on for much longer when she is not there it is so. Ice n quiet i need some advice to pass on to my daughter n neighbours

Paulette · 1 November 2022

★★★★★ 4/5

Trustpilot

Toilet system leak repair

Anthony Padmore was repair man from Peabody who dealt with the leaking toilet system in my flat. He was on time, very helpful, repaired the issue successfully and cleared up afterwards. Good work

John · 19 September 2022