Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

Absolutely disappointed with Peabody

Absolutely disappointed with Peabody. I have been a tenant for 5 years and have had nothing but issues with my wet room from the day I moved in!! Water damage, ceiling folding, no downstairs hallway lighting due to water damage, the list is endless!! Contractors informing me that they are refusing to pay for important parts and asking them to make good with what’s there. I have been without any washing facilities for nearly a month now, whilst the contractors say there’s one thing then another thing wrong.

Lau · 25 August 2022

★★★★★ 5/5

Trustpilot

The carpenter from Wates is brilliant…

The carpenter from Wates is brilliant and he is not afraid to get his hands dirty and do a proper job rather than cutting corners. It’s a pleasure to have him.

Sal · 4 October 2022

★★★★★ 5/5

Trustpilot

The extractor pipe.

The extractor pipe from the extractor fan in the bathroom was just laying on the floor of my attic and must of been for a few years causing mould on my bedroom ceiling because obviously it hadn't been connected correctly in the first place and after numerous visits from different contractors over 2 and a half years it was finally decovered and this morning a very nice guy come to connect it. Was all done in a matter of minutes and he showed me the photos so I could see what had been done, was very pleased at long last it's been sorted.

Susan · 24 August 2022

★★★★★ 1/5

Trustpilot

Hi my mp my probation officers my…

Hi my mp my probation officers my family mental health team and other professionals are all involved coz peabody cannot do there jobs properly if I owed peabody money they will soon have me evicted now peabody owe me money as my other flat the roof caved in and ruined all my clothes and furniture it's now been nearly 5 and half years for my 900poumd you lot owe me can you plz stop taking me for a mug and pay your debts whys I be taking you to court I hate this peabody housing they all do nothing when repairs are needed and they treat mentally ill people like we are just nothing act up and start doing your jobs I will see you all in court soon

Tim · 23 August 2022

★★★★★ 5/5

Trustpilot

Aaron from Best Plumbing and heating…

Aaron from Best Plumbing and heating came to change my cracked sistern. Lovely, polite, and tidy guy. My appointment was cancelled last minute but was in full contact with the receptionist and Aaron while the problem was sorted.I was very angry as I had taken a day off but was reassured by Aaron that he would sort it out. It was finally sorted, unfortunately I wasn't there to meet him but Aaron more than compensated with his great professionalism in dealing with the problem.

Marcia · 21 August 2022

★★★★★ 1/5

Trustpilot

Annoyed

I have a broken thermostat which has been going on since the 16th Jan. One contractor that called said it's impossible for my heating to be coming on and the thermostat to be off. I told the company not to send him again. I had 3 cancellations the third being today. One contractor did come and it is still not working correctely.

Christine · 2 February 2024

★★★★★ 5/5

Trustpilot

Great shared ownership home and aftercare support

Peabody (and for us its previous iteration - Catalyst) have been a great experience over the last year - in purchasing a shared-ownership home and the subsequent AfterCare provided. There are some building management issues to deal with at this new development, but the flat is in great condition and of top quality, all defects have been sorted out swiftly over the last year and we are very happy in our new home.

Sebastian · 27 April 2023

★★★★★ 1/5

Trustpilot

Peabody grab your money and run!

Peabody grab. They grab your money. Should you need any service from them, unless you're connected by family or a friend, doing the job yourself will save you aggravation and the to and fro that is the actual price you pay for interacting with these money grabbers who will do the least amount possible for the greatest return from the customers they ignore seemingly on principle. Go one penny into the red and they will be on you like white on rice with a letter of reminder that looks like it was typed by Stalin himself! My heating is out, my taps drip my front door is barely holding up but I'm better off with things the way they are than having to deal with useless folk who inhabit the offices of the money-grabbing Peabody Untrust. Do yourselves a favour, leave your premises or do the work yourself but if you are going to interact with Peabody, you're in for a moron-infested team of no talented money grabbers whose ambition is only to maximise profits at the expense of all else.

Sparrowhawk · 17 August 2022

★★★★★ 1/5

Trustpilot

Peabody are the worst housing…

Peabody are the worst housing association my front door is hanging if the hinches and peabody have been aware about this for a year and a half now lucky gonna be taking them ppl to court they still owe me 900 pounds which when my roof caved in and ruined sll my stuff clothes furniture and still haven't paid me out they have neglected me and the state of my house with no repairs Been puplace they have done nothing made my mental health alot worse I've got my mp involved now which peabody are ignoring him got probation involved to and they won't be getting away with this now enough is enough pay me what you owe me coz if I didn't pay you rent you would soon evict me now you owe me money pay whys in court you have to pay alot more out unprofessional peabody you don't no anything about what your doing you all should be saked

Tim · 17 August 2022

★★★★★ 5/5

Trustpilot

Super Plumbers

The score is for the workers rather than Peabody itself. Our shower basin broke - there were 2 small cracks on the surface but a map of much bigger cracks underneath that we weren't aware of. The wood was rotten the original build was less than poor and it was a health and safety nightmare. The two plumbers that came to fix it were thoroughly professional and left us with a perfect, well reinforced, jump-up-down-on-it, super basin. From no central support its now got a new frame that they built, a nice tidy access point in case the pipes need to be inspected, compartments to further strengthen the structure and a layer of what looked like marine ply on top to bring it all together. Should the need arise, I think it would make a fairly good nuclear bunker. If that wasn't enough they also screwed the outer sides to the frame. On closer reflection they cleaned at least three awkward nooks with mould in them that we hadn't been able to get rid of, repaired the bit where the outer edge didn't hold properly and used a straight line template as a guide for the silicone around the edges. I don't like builders in my home, we've had some bad experiences in the past, but I would happily welcome them back to do the work should the need arise. Another thing I don't do is reviews but this was warranted.

Sue · 15 August 2022

★★★★★ 2/5

Trustpilot

If you have an emergency good luck!

Pre covid when I reported a boiler issue they were quite prompt. Today I reported an emergency leaking tap that flooded my kitchen floor. When I gave the advisor the details she said someone will be available next Monday? I said this is urgent and she said well it’s not an emergency so you’ll have to wash dishes in the bath?!! I’m sure she wouldn’t wash dishes in the bath. What an absurd thing to say someone with a flooded kitchen that could leak to the neighbours ceiling. So unprofessional and sad Peabody repairs have got to this poor level of customer service and lack of empathy. We’ve also not had our recycling taken out in over 2 months.

LS · 15 August 2022

★★★★★ 1/5

Trustpilot

I made a complaint via email they said…

I made a complaint via email they said they will get back to me by 10 days been more than ten days its about our windows and front door we are in winter now getting cold we still have the wood windows we are even due in 2024 we are still waiting for someone to review the home this is getting ridiculous now

Diana · 8 January 2024

★★★★★ 1/5

Trustpilot

I have been ringing and emailing…

I have been ringing and emailing Catylest & Peabody trying to get my roof repaired since march 2023 , only to be lied to and given a long list of excuses.I’m a career for my husband and going into the winter with a roofing problem is a added pressureNot good or fairThanks But your information was unhelpful as I’ve been calling and emailing to no response!!!!

Jackie · 30 October 2023

★★★★★ 5/5

Trustpilot

I was very happy with the job completed…

I was very happy with the job completed by the carpenter at Peabody he gave clear communication and ensured I was happy with the job he did before leaving. Which he had to fix from the Jamaican man at EOL builders who left a job incomplete and was rude and has terrible communication! I wish I had the name of the plasterer who came he was lovely and did a fantastic job! Send more contractors like this who have integrity and do a job properly!

Shaynah · 10 August 2022

★★★★★ 1/5

Trustpilot

AVOID!

AVOID!! Be damn sure if you owe them money they’ll be on you like a rash but god forbid you need a repair! They send multiple fools round to “check” the same issue before they even begin to actually try solve the problem. Have had a leak that’s been destroying my home for years have tried to getting it fixed yet nothing!! Everytime I have an issue I’m forced to threaten legal action for them to do anything! No wonder this company is getting legal action taken against them by loads of people they are incompetent at best!

Tori · 8 August 2022

★★★★★ 1/5

Trustpilot

Total failure in response

Fail to respond to emails. Waited over 2 hours for callback which never came.Website is useless for reporting repairs.

Customer · 2 October 2023

★★★★★ 1/5

Trustpilot

The 2 plumbers that came seem like they…

The 2 plumbers that came seem like they didnt know what they were doing, they came to change one tap and were there for hours. They eventually changed the tap but flooded my toilet downstairs because they left the tap running. I was told my water would come back in an hour or 2 but I had to call emergency services to come and turn my tap on round about midnight. Apparently they had forgotten to turn the mains they turned off outside back on. To top everything they used our hand and face towels upstairs to clean their mess without asking and we had to end up throwing them away as it was a mess.

Benita · 8 August 2022

★★★★★ 4/5

Trustpilot

The repair was for my drainage issue

The repair was for my drainage issue. The contractor came on the Tuesday, but it needed a follow-up, which happened very quickly on the Friday of the same week which was a surprise. The contractor were able to identify the problem and dealt with it very quickly. He gave me some useful advice for future reference, which was helpful to know. I wish other repairs could have the same promptness that this one had as it would make you feel more like a priority. I'm awaiting another job to be done, I hope an appointment will come up soon

Francis · 2 August 2022

★★★★★ 2/5

Trustpilot

Feedback

The work was booked in between 8 - 1pm. However the electrician didn't turn up till gone 3pm. No explanation other than telling me work wouldn't be completed. After questioning his reasons and leaving me no choice but to complain due to previous appointments being cancelled and the negative impact it was having on my work commitments, he then changed his mind. Left the property, then sent a message to say he was on his way and didn't return until gone 4.30pm.

Brenda · 29 July 2022

★★★★★ 5/5

Trustpilot

Jeffrey did a fantastic job of…

Jeffrey did a fantastic job of repairing the ceiling wall paper and covering up the stains on the ceiling & walls in the kitchen and living room after our neighbours above had a leak with their wastepipe so imagine the smell and discolour that occurred and replaced the wood that ballooned out of shape and now you would never know we had been flooded the job was professionally done so thank you united living and your excellent employee

Tim · 18 October 2022

★★★★★ 1/5

Trustpilot

Terrible home sale experience.

I had an awful experience selling my property with Peabody. At the end of the process I made a complaint, which was upheld but in my opinion, limited in its scope. They shut down the complaint process at that stage and didn't respond any further despite giving plenty of time and three requests for response. If I had my time again, I would avoid any dealing with Peabody at any cost, and value my sanity.

Mark · 24 January 2023

★★★★★ 2/5

Trustpilot

Today a plumber came to fix 2 leak in…

Today a plumber came to fix 2 leak in my property. 1 was coming from the toilet and the other was from under the bath. I had water dripping down into my front room from the ceiling. This was in E6 Beckton area. The guy that came to the property was so amazing he literally got to the job no time wasting, told me what he was doing, fix what he need to do. Didn't leave a mess, tidied up after his self, he wasn't in-and-out of my property. He made sure to show me what he had done, check that there was no more leaking and made sure I was happy before he left. He was absolutely amazing the reason for my 2 star review is that Peabody as a company doesn't like doing a lot of work for tenants. I find that they try to tell you to fix things yourself that is your problem, Or they no longer fix what they use to fix. Instead of trying to helping us to maintain the property they rather us leave the situation until it's uncontrollable. I do not know builders, gardeners or handy man that I can trust and that will not cost me a fortune to get things done. So instead things are left to where they didn't have to get to that situation. Ending on a good note, from the time I spoke to the lady at Wates to the plumber that came round (I think his name was Danny) they were absolutely amazing I was very happy with their service.

Shelly · 14 July 2022

★★★★★ 2/5

Trustpilot

An emergency plumber arrived and told…

An emergency plumber arrived and told me that the flat below had a small amount of water coming through bathroom ceiling. He informed me that there was a hole in my bath U-bend. He didn't attempt any repair but left, telling me not to use the bath. Yesterday another guy came and did the work but I was unable to use the bath or shower for 10 days. The hottest time of the year. 3 adults and a baby. There must be a quicker system than a 10 day wait.

Carl · 13 July 2022

★★★★★ 2/5

Trustpilot

My Peabody site maintanence / N/A again and again

Peabody Trust has a digital My Peabody page.

Fair · 6 September 2026