Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

Terrible home sale experience.

I had an awful experience selling my property with Peabody. At the end of the process I made a complaint, which was upheld but in my opinion, limited in its scope. They shut down the complaint process at that stage and didn't respond any further despite giving plenty of time and three requests for response. If I had my time again, I would avoid any dealing with Peabody at any cost, and value my sanity.

Mark · 24 January 2023

★★★★★ 2/5

Trustpilot

My Peabody site maintanence / N/A again and again

Peabody Trust has a digital My Peabody page.

Fair · 6 September 2026

★★★★★ 5/5

Trustpilot

A workman that’s cared

The young man how came to my home was polite and was limited to what he could do because of the way this new door was fitted it is very simply to even anyone brain dead that a door and it’s surrounded are paired to reduce things like smoke from either coming in or out vie any gaps in the door which is how they are designed. You can as it has been done in my case had the orginal surrender of a different type of door with a different locking system and then Jerry Rig them together so the new door with the old surround will lock. The trouble with doing this is when closed they do not fit tight and let a strong cold air to come into my home and at the other side of my hallway open and close my bedroom. You badly fitted the front door so thanks for nothing

Paul · 1 July 2022

★★★★★ 1/5

Trustpilot

Appalling treatment of ill tenant and adult child

It is not possible to give a minus, if it were that would be more appropriate. The treatment of my sister who had been a tenant of Peabody for many years has been so poor, five years of trying to get appropriate facilities for her failing health meant that the council actually rehoused her in a one bedroom bungalow. Peabody had assured my sister that her daughter and 4 year old grandchild would be entitled to succession of tenancy, however once she had accepted the bungalow tenancy they said no she could not and have failed to reply to any emails from my niece in the last 8 weeks reverting to my sister which has lead to her having a stroke. shameful way to treat long standing tenants who are vulnerable and really need support at this difficult timeFollowing Peabody response following day I have lodged a complaint in that system and will be also sending by recording delivery. I will update on response.

Lynn · 1 July 2022

★★★★★ 1/5

Trustpilot

Yes the repair was done by Opm because…

Yes the repair was done by Opm because Peabody left us with no water for seven days, no water at all no toilet water no drinking nothing so thank goodness for Opm because they fixed it. The man's name who fixed it was called Craig who works for Opm not Peabody Our experience with Peabody is disgraceful to leave a customer with no water at all not even toilet water or drinking water and peabody didn’t even supply us with drinking water for seven days it’s disgusting it’s also illegal

David · 28 June 2022

★★★★★ 1/5

Trustpilot

I live in a new built and I had rain…

I live in a new built and I had rain water from the flat roof damaged my walls and skirting boards it took Peabody over 2 years to rectify it using a subcontractor called wates. The multi tradesmen that finally came to do the job was terrible lazy and did a terrible job he damaged my flooring used the wrong paint he done terrible plastering. I don’t know what kind of a builder he is and to get wates to send someone took almost 4 months. The communication between wates and Peabody is shambles.

Customer · 27 June 2022

★★★★★ 1/5

Trustpilot

If I could I will give 0 star

If I could I will give 0 star. Pebody when call hold you for 30 minute and swich off.also when call I don't know whre the compliment go as never have replay. Also send 100 email not even one replay. Worse then before catalyst. To call customers service or write email not go nowhere. West of time ..The charges so much money and don't care for residents

Magda · 1 September 2023

★★★★★ 5/5

Trustpilot

On going repair issues

I have had ongoing issues and have finally found someone who was patient caring and got me answers I have been through so many customer care people who were rude and just didn’t care but Kerry smith on the two occasions I have had u on the phone ur are a breath of fresh air also levy who works on custome care line are the only two people I have come across that actually care and do all they can to resolve complaints and issues. If only everyone else there would be like both of you thank you , I wish I could have a direct line to you as I trust both of you to get things resolved xxxxxxxx amazing

Suzy · 14 June 2022

★★★★★ 1/5

Google

Peabody prevent their leaseholders from selling their homes by withholding the LPE1 packs and Landlord Deed of Certificates required to do so. The packs cost hundreds of pounds and are promised to be delivered in 15 working days. I have now been waiting for two months and have not received anything that I paid for.

Jacob · 21 May 2024

★★★★★ 1/5

Trustpilot

OK I writing on behalf of my 84yr old…

OK I writing on behalf of my 84yr old mum who generally speaking does not have a great experience when it comes to repairs and peabody. The repair itself was pretty straight forward just pull light wiring loom that was faulty from one room to another.Then replace like for like or you would think so! Inside they fixed a sightly conduit to the ceiling both sides of the wall to run the cable in. Absolute bodge job I bet they wouldn't do it in there own house.Not happy and will be complaining through the right channels.Ironically these repair jobs should be checked and signed off and just maybey we wouldn't have to go through all this hasselRegards Martin

Maureen · 11 June 2022

★★★★★ 2/5

Google

Can't get hold off anyone . Waiting time is ridiculous !!

Tracey · 4 December 2025

★★★★★ 4/5

Trustpilot

I think this must be the 1st time that…

I think this must be the 1st time that I had a professional appointment with a. Peabody contractor. My Boiler started to leak, had no heating or hot water, so an emergency plumber from TSG came out to fix the job. A temporary fixed was done on the 1st visit and the same plumber came back on the 2nd visit. This has to be the 1st time that I did not have to chase up a job to be completed, and that this company TSG worked professionally and efficiently. No issues at all. Any information given by Shakil the plumber was correct and true. He was very polite and professional. You wouldn't even know that he had been in my house, as he left it as he found it.

Maxine · 23 May 2022

★★★★★ 1/5

Trustpilot

NO STAR

NO STAR30 days waiting time for a email reply one have to wait from HOMEOWNERSHIP team, call center staff is proud of this email cut off period the way she explained to me over the phone.We leaseholders paying service charges for such a service? sad

Pat · 30 October 2024

★★★★★ 4/5

Trustpilot

After having a few bad unprofessional…

After having a few bad unprofessional experiences and months of waiting, I finally got the job done and fully completed without a rushed job. I was very pleased with how fast and effective he was but also very clean and straight to the point! He had a can do attitude and they need more repair men like himself.PGM- Jetmir - Thanks so much and also to the manager Chris for making sure someone else was sent out that was fast and professional!

Customer · 19 May 2022

★★★★★ 1/5

Trustpilot

Been trying to contact peabody today on…

Been trying to contact peabody today on the phone for 3 hours to try and find out how much notice I have to give them to leave this property I got of catalyst Housing but never got through to anyone. So when I do leave don't expect to be paid for the rent. Think they need to read people's reviews and change the way they do things for their own sake

Paul · 14 April 2023

★★★★★ 5/5

Trustpilot

Dear all at Peabody

Dear all at PeabodyI am having a few communication problems with Peabody. I recently spoke to some one around two weeks ago. A flat has been vacated for which I called, emailed. The problem I’m having is:The stairlift is preventing me from removing the furniture to enable me to return the keys. I don’t live in the area and would need a days notice to be in attendance to let them in. It’s not my flat but a family member. Could anyone please assist me to make this happen as I have had no luck with phone calls and emails! Thank you

Denise · 3 May 2022

★★★★★ 1/5

Google

Terrible service, their website never works. Difficult to sort out anything 🤯 …

Gosia · 10 November 2025

★★★★★ 1/5

Trustpilot

*Public Safety Notice

*Public Safety Notice: It has come to our attention that (Peanuts), a long-standing entity dedicated to assisting Londoners with housing issues, has recently become entangled with governmental bodies, potentially compromising its independence and original mission. In the interest of your safety and autonomy, we advise exercising caution and avoiding involvement with (Peanuts). Please heed this warning for your well-being.

Tommy · 13 February 2024

★★★★★ 4/5

Trustpilot

Courteous decorator but some issues

Courteous decorator. Pleased with final job. However, I asked him to cover my belongings and floor with dust sheets and he did not have any. Just brought an old bottom bed sheet to cover small area. My belongings now thick with dust. One day he asked to return to do further plastering but didn’t arrive until 8pm. Stressful. Also, he borrowed my step to reach ceiling rather than have own with him and used my vacuum cleaner. I would expect a workman to have their own equipment.

Sally · 28 April 2022

★★★★★ 1/5

Trustpilot

Didn’t bother to respond

RoxAnne · 22 September 2026

★★★★★ 1/5

Trustpilot

How convenient that the one star…

How convenient that the one star reviews are 'lost' within the 5 star reviews. After 22 years in this flat and having had NO upgrades I could be forgiven for being cynical. I'm so sick of the patronising comments from Peabody . " We're so sorry to hear...blah blah blah .I'm so pleased you've had your heating and water restored after 20 days , 8 visits and 5 engineers." Shameful organisation. I wouldn't even admit to working for a company like this 😡

Rona · 20 April 2022

★★★★★ 4/5

Trustpilot

I was very Pleased with the Job the…

I was very Pleased with the Job the Plumber did in Fixing my New Shower.The Gentleman was such a Lovely Person and a Very Good Plumber.Got the Job done and Very tidy.Thank you.

Kirti · 24 February 2022

★★★★★ 1/5

Trustpilot

A family member who has terminal…

A family member who has terminal cancer, now unable to walk, on 3rd floor. Lift constantly breaking down been out now for 10 days. Reported it everyday “someone will be there within 4hrs” yeyeah right🤬day 5 called to be told it’s fixed, when I’m standing in front of it. Lie! Missed oncology appointment too. Emailed CEO and all that was done, was a customer service person appointed to phone me everyday to say I’ll phone tomorrow with an update. Seriously £11.95 per week service charge off every resident! Fix the lift!!!!!! Times are upsetting enough, without being fobbed off and lied to. Fix up Peabody

Michelle · 12 April 2022

★★★★★ 1/5

Trustpilot

Yet again an appalling lack of service…

Yet again an appalling lack of service from Peabody regarding an emergency leak into my flat from the bathroom above. Called the repairs at 8.30 am on Saturday morning having water streaming through the fire alarm in my hallway and through the ceiling in the cellar. Despite numerous calls from both myself and the flat above, it took until 9.30 pm on Saturday for a plumber to arrive. The mains to the two flats above was turned off after he found the source of the leak. He said a plumber would come today, Monday, to repair the pipe. No plumber turned up today. Both of the above flats have now been without water for 2 days. They have just been supplied with bottled water. The tenant above has spent hours on the phone today with Peabody, trying to get the repair sorted. The lack of care for residents is appalling! South Croydon Tenant

Teresa · 11 April 2022