Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

14 years as a tenant with Peabody

14 years as a tenant with Peabody. Literally given me PTSD. As a Landlord, they don't listen, they lie, they avoid. They will do absolutely anything to not take responsibility or accountability. They do not stick to their own policies or timelines in relation to repairs or transfers. Awful awful landlord. Lift down for 4 days now .. all due to a broken light bulb!!! Lady on 5th floor with 3 month old in pram having to literally carry the pram and baby up all those stairs. Beyond dangerous. Repeatedly reported, same story every time "will be fixed by end of day".Front door to block broken for YEARS. Emergency Fire Door on 2nd floor broken for YEARS. Again, Repeatedly reported, again nothing done.All doors in block had soft close removed .. constantly slamming. Reported, nothing done.Constant problem with leaks in the block affecting all tenants. Took me 9 years to get them to accept there was a leak in my flat. Caused illness, front room floor collapsed. Their response was to attempt to carry out works whilst I was in situ. Stated it would take 3 days. Eventually agreed to decant .. took over 4 weeks.I'm in a 2 bed with a 14 year old boy, and a 16 year old girl .. been fighting for a move since my boy was 5 years old.Constantly moving the goal post, insane amount of lies, promises and yet we are still here.They are worse than an abusive partner. Should be able to take legal action for the gasslighting.

Jennifer · 31 March 2023

★★★★★ 5/5

Trustpilot

Very pleased

Repair was assessed and completed across 2 visits on the same day. The repair was done neatly and efficiently by a very friendly and helpful member of the team. I'm very pleased with both the service and the outcome.

Mr · 12 July 2022

★★★★★ 5/5

Google

He new wot he was doing. And he told me wot was the problem. Two nice people. A2b rrm

Paul · 10 August 2026

★★★★★ 1/5

Trustpilot

They abuse and ignore you, and charge you an insane amount for the privilege.

First of all this is a Catalyst Company now and it's an absolute disgrace of a company. They came to do work on the windows, ruined my blinds, said they'd replace them, 15months later after repeatedly contacting them they fail to even acknowledge you. The put up the service charge by 90% in a single year. If you're thinking about buying or renting a home with Catalyst or Peabody, stay well clear. They use their residents as a cashcows. Don't ever expect a response or any kind of service from them, they are able to send you bills though and then ignore you. I've e-mailed them, put through requests on their website all to be ignored. They've threatened to smash in my door and lock me out of the property that I own. Absolute vile companies to be a part of.

Paul · 25 March 2023

★★★★★ 1/5

Trustpilot

The worse housing

The worse housing Living in damp and mould Windows letting in air Complain to Peabody over and over all they do is send someone to take picture for the last few years, fix in leak that was reported from over 3years ago only just got fixed 2023 Mould and damp smell in the house is bad stinks and Peabody just don't care My case leader Jason seem to always been in a meeting or going into a meeting and can not call back from when he said he would. Peabody is saving money and don't want to spend they rather let you live like a tram keep paying rent, am a venerable individual born with whole in my heart living in a house full of damp and mould with windows that has no use Having to top up gas pretty much every few days.Peabody is the worse , customer service team usless not helpful all they care about is getting you off the phone

Dyron · 21 March 2023

★★★★★ 1/5

Trustpilot

DO NOT USE THEM

Nightmare buying process, no support or communication for almost a year after moving in. They knew about all defects and issues and haven't fixed them before moving in. We spent months while they were drilling into walls and making mess in the building (haven't properly checked electricity safety and standards before moving in) with no communication from Peabody (only after 100 emails to them about what's happening). still waiting for all issues to be fixed and Peabody is aware of them already and not doing anything. they schedule works , you wait and nobody shows up. and now they want to increase rent and service charges! read all articles about them before deciding to buy from them.

BF · 16 March 2023

★★★★★ 1/5

Trustpilot

Not like they used to be

Peobody only care if your are special needs or mental health, because they have a strong support team who hold them accountable.They block you from bringing complaints to their members board and cover up behaviours of incompetant staff.They do not offer tenants a duty of care. The old Housing Management who used to care and knew their stuff have either left due to the constant mergers or are few and far between.Housing management use their power to hold personsal grudges on tenants, ghost, gas light and most lack experience , witch resullts in a simple inquiry getting convaluted.They also tarnish the character of tenants who dare to challenge them.It takes months for them to respond to a simple inquiries and then it comes back unanswered, when you try and get it answered it becomes a cat and mouse chace , then you are told your complaint is historic

Bk · 16 March 2023

★★★★★ 1/5

Trustpilot

Peabody……

I have dealt with an entity that is constantly rubbish at everything.They don’t respond to emails or calls. They staff are constantly changing.If you raise an official complaint, they still don’t even reply.They are responsible for billions of social housing.They are not fit for purpose and the government should take them over.

James · 1 November 2024

★★★★★ 5/5

Trustpilot

Spoke to Irris who delt with my claim

Spoke to Irris who delt with my claim, she was very helpful and efficient with dealing with my matter. Irris is a credit to the company job well done 😁

Vincent · 27 April 2023

★★★★★ 5/5

Trustpilot

Christmas Scaffolding Nightmare

My recent experience with Peabody as an organisation was terrible, to the point I had to complain. Its only here that a 5 star rating is deserved. Delphine handled my case from start to finish with professionalism and a high level of customer care, thorough and constantly updating me throughout, Its ironic and a sad day that a member of staff from Peabody's complaints department achieves more stars than the organisation they work for, the complaint should not have arisen in the first place and Delphine had to clear up mess.

ERROL · 21 February 2023

★★★★★ 1/5

Trustpilot

Catalyst/Peabody are appalling

Catalyst/Peabody's customer service is appalling. We've been waiting for a leak to be repaired since November. It's in our 14 month old baby's room posing a significant risk to his health should damp and mould develop. The leak is also causing significant damage to the fabric of the building and I'm amazed that Catalyst/Peabody as the freeholder are not looking to resolve this problem. The repairs team do not care and rarely respond to emails. The one Catalyst/Peabody employee (a so-called Neighbourhood Customer Specialist) who we had received the occasional response from has just gone on maternity leave without any notice or handing us over to anyone else, we just received an out of office and are back to square one. This isn't the first time we have had a leak and getting it repaired in the past was painfully slow and they clearly didn't do a good job of fixing it. We were hoping that after the merger with Peabody things might improve, but it seems to have got worse. My wife made a formal complaint through the Peabody website on the 31st January and hasn't had a response. I made a formal complaint through the Catalyst website last week and an employee in the complaints team has responded to me and let me know she has told the repairs team and surveyor about the leak and promised I would have a response by the end of day today but this hasn't happened. I therefore feel I have no option but to make a public complaint about how little care or regard Catalyst/Peabody have for their tenants. It seems that Catalyst/Peabody have absolutely no management or control over their customer service and repair teams. It's astonishing how such a big company can be so poorly managed.Catalyst/Peabody are also completely incapable of sorting out the correct service charges for our property, despite us (and several other leaseholders we know) having highlighted these issues for years. Since 2018 not one person at Catalyst/Peabody has been interested in looking into these problems or resolving them.

Richard · 20 February 2023

★★★★★ 1/5

Trustpilot

Update to my previous complaint

Update to my previous complaint, I made another call today and got another non-response telling me that someone would get back to me in another five days. still no update on when the issues with the apartment will be fixed or when I might be able to move in. once again they are saying beyond the person I have been dealing with there is no one above the lettings and private rents team I can be escalated to. Mind you I was supposed to have moved in on the 23rd Jan 2023 and today is the 20th of Feb

PLAT · 20 February 2023

★★★★★ 1/5

Trustpilot

If I could give minus 5 stars I would

If I could give minus 5 stars I would, terrible company, they are just concerned about grabbing their extreamly high service charge every month. I an classed as vulnerable and they know this. I have been to the Onbudsman and back, no joy. They installed a gate about 4 years ago with no post box or intercom. So I cannot receive post or let people in this is very stressful. Also their contractors can not gain access so my out door space has not been cleaned for over a year and faulty lights which I have reported twice have not be repaired. They have a high turnover of staff and as a resuly I have bèn promised different things by different people. One member off staff said she tried to visit the property but could not gain access, I rest my case.

DJLTELEVISION · 17 February 2023

★★★★★ 5/5

Trustpilot

JEPSON FROM AXIS for Peabody fixed…

JEPSON FROM AXIS for Peabody fixed four doors in my flat - he did a fantastic job. The doors are old so it was a challenging job but very happy with his work. He was also very polite and punctual. He is a hard worker and I highly recommend him

Genevieve · 26 November 2024

★★★★★ 1/5

Trustpilot

Shocking

Peabody are shocking. No care for their tenants mental and physical health. Most of there contractors are incompetent. Also the CS team and or contractors are liers .They invest in new building and let current ones go into disrepair. I was living with thick mould in my bedroom on and off for over two years and was told it was a safe environment to sleep in. Shocking inhuman service and complete lack of care

Mark · 15 August 2023

★★★★★ 1/5

Trustpilot

Failed by peabody again

Domestic voilence unit and my housing really are rubbish landlords. Faied again for 3rd time.relief law????? all good on paper but not in reality. Peabody housing trust has housed me less than 3 miles away from a women beating rapist with access to fire arms and none to police. Problem peabody stated i asked to be moved near my predictor. Which protocall stated to be moved far away. I have recording of peabody staff stating this rubbish And same goes for all over serivce. The breaches on non molestion orders ignored. the person was only fined and charged after countless breaches over a few non molestion orders.they are less than 5 miles away from me now... Lucky i do my own policing. to know that they are back in the manner. Peabody closed my case in 2021 which has been open til now. 2 services ie domestic volience teams couldnt not support a person that is vurnerable and has complex ptsd.Blamed and shamed for telling the truth that abuse is ok to do to people. I cant get a new non molestion order so i am not covered by a piece paper that isnt worth the paper its written on. Let alone the mold and aspeso i have to live with with a lung condition. No proper heating and paying for no proper service peabody trustUpdate my reply 16.01.23Same old peabody😢 been here many times before.. Peabody with their same responce that goes no where at all. Being Triggered by them put down spoke to like a bad person coz im partly deaf ith complex trauma. News traumas always wanting to be spoken about. Which then im triggered whilst upset and crying. at times.Its disgusting responce from peabody same old as per..Victims being blamed for there misssuse of laws brokenIe housing me near both preditors.Im sorry i fell in love with the wrong people.I only wanted to be loved back.Be given a decent safe place to live in. Not happened.The email address isnt working so only option is to call to bd triggered. Will do it tomorrow as i have ct scans today.

Dotty · 16 February 2023

★★★★★ 1/5

Trustpilot

Would not recommend this company!

Would not recommend this company!! so far Iv been waiting 8 weeks for the management pack to Be sent which is breaching the contract. 2 formal complaints to MD numerous phone calls and emails still no reply absolutely shocking, this has made my purchase of property very undesirable. Does not give confidence for needing help with maintenance in future

Zoe · 1 July 2024

★★★★★ 5/5

Trustpilot

Heating Engineers

I've had to have Robert Heath engineers come to my house a few times and always find (with one exception) the engineers polite and efficient. Work is done in good time and no mess left behind.

Yvonne · 14 September 2022

★★★★★ 1/5

Trustpilot

My daughters heating was broken was…

My daughters heating was broken was told not too use as gas was escaping She phoned the office and they offered her 3 heaters for £4 per day each I was shocked and so was she until they could fix it she has mental health issues and 2 children what a disgrace I’m in the process of writing to the MP and local social services as this behaviour by a large company has to stop the ceo probably on large amounts of money stop his wages and fix the problems

Michael · 22 December 2024

★★★★★ 1/5

Trustpilot

Extremely frustrating to contact

45 minutes waiting on the phone to report further incidents in an ongoing (and potentially safeguarding) case with an elderly neighbour, to be told they're only dealing with emergency repairs this evening!! No recorded message while I was waiting to let us know this - just the standard one 'apologising' for the wait...When you can actually get through to someone, they are usually helpful, but Peabody seriously need to spend some of their wealth on extra staff to deal with their enquiries. I've been a tenant for ages, and contacting them has always been a problem, despite their profits (and my rent!) constantly increasing

Mr · 27 January 2023

★★★★★ 1/5

Google

The worst management company in the UK, period. No service whatsoever, their portal doesn’t work, there is no clarity on how funds are spent, contractors hired are AWFUL.. it is the 4th time with no hot water this years.. I could go on and on. Absolute 0 stars if I could. Stay away!!!!!

Jessica · 2 October 2024

★★★★★ 1/5

Google

Awful customer service. Terrible company and terrible staff. Absolute joke of a company. I dealt with Kevin whilst selling my property, this turned out to be 6 months of agony. There was constant miscommunication and losing of important documents which severely slowed the process down. When being promised call backs, they did not call and when you called there were levels of hostility from staff. When reacting to their rudeness, the call was threatened to be terminated even though I remained calm. They do not like criticism and selling my house through them has been an awful experience and I would not recommend.

George · 21 June 2020

★★★★★ 1/5

Trustpilot

What a joke, again and again, and on and on

What a joke again, after being stranded without heating and hot water for over 7 weeks, after 3 or 4 visits by "specialist " and then kept waiting until after Xmass and New year, I was finally told an electrician is coming with the parts to fix it, it was to beautiful to be true, and now as already expected they did not fix it, in fact after installation they didn't even test it, just replaced parts and left , ofcourse still no heating or hot water.Contractor name is Ecolution, they work for Peaobody . Also another engineer came to see broken balcony doors and just ad 5 other "specialist " before him who came before him to do the same job, he took all the details, he examined it he photo it and just his predecessors left without fixing a S....Thank you Peabody, can I please stop paying rent which you always take in very timely manner? This seams to be the only efficient thing you do so well.

Robin · 23 January 2023

★★★★★ 5/5

Trustpilot

This review is for two extraordinary…

This review is for two extraordinary ladies in the Well-being team. Their names are Michelle and Katryn.I was put through a whole week of sheer hell not having any hot water or heating during the coldest period of the whole year, December 2022. False promises of repair people coming out to me, resulted in me leaving work unpaid everyday for the week and when they did come out they had insufficient equipment because the correct part wasn't ordered. it became difficult for me to hold down my job and deal with this in the cold temperatures.I cannot begin to say how these 2 ladies helped me through. I wasn't spoken down to and got the feeling i was being cared for and believed. i don't know what I would have done if it had not been for them. Michelle also help me through a financial matter which i also appreciate. please could Michelle and Kathryn be commended for going over and above in their job roles. Thank you from janet johnson

Janet · 10 January 2023