Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

compantYet again Peabody have not done what I asked them to do WHAT A CRAP COMPANY WITH CRAP CUSTOMER RELATIONS

Yet again Peabody have not done what they had been asked to doYet again this company have a crap customer relations attitude Yet again [as stated before they dont care even when there staff lie to customers,promise customers things ) and never bother doing anything about it They obviously think more of the staff living to customers than they do about customersInstead of Peabody commenting that if I would like to contact them when they have my contact details but can't be bothered to act on thatLet's see what happens about this review as to see if anybody actually reads it and doesn't pit a comment on to say if I would contact them they will try and help meStay turned for any updates on this reviewYet another joke replyAs stated before if the company wasn't crap in dealing with reviews I would like to talk to the person who writes these replies If they would like to contact me on the phone number that is on their system then pleased do soI very much doubt that this will ever happen unless they can prove me wrongJust an update although Peabody posted a reply 3 days ago saying they will being in touch this STILL HASN'T HAPPENED it goes to prove that a crap company like Peabody really don't care and really don't give a monkey about there customers considering the amount of reviews I have written you would have thought that they would want to speak to me and get this sorted ASAP More updates to follow6 days later still no call from Peabody It just goes to show that they really don't care and CANT BE BOTHERED TO CALL I have tried to contact the CEO of this company only to be told that they cannot put me in contact with him Stay turned for any updates8 days later and still no phone call from that crap company called Peabot goes to show that they really don't give a monkey towards their customers unless they are really scared to call me just in case I tell them the truth about the company they work forStay turned for any updates

Martin · 14 June 2023

★★★★★ 5/5

Trustpilot

Quick and efficient repair…

There was hole in the ceiling left by electrical contractor installing detector. Anthony from PGM arrived first thing on Thursday and fixed it 10 minutes. Very polite and efficient. Great job and I got to work on time! Well done PGM and Peabody.

Simon · 28 April 2022

★★★★★ 1/5

Trustpilot

If could give 0 start!

If could give 0 start!My experience with Peabody is been horrible, and I don’t recommend anyone to buy from them at all.We have a Property Manager called FATIMA SALIH who is been manager for more than a year :s she never answer emails or phone calls from any one from our block. When she does she is extremely rude and incompetent.She never ever solve any problem.So basically she have a salary for doing nothing. The rest of Peabody staff is exactly the same. You are a disgraced as company

Rafaela · 7 June 2023

★★★★★ 1/5

Trustpilot

Peabody ignoring lift problem in our block

Can't get anyone from Peabody to arrange fix to extremely loud lift in our block. Goes up and down making horrible sound waking us at night as others are using it all around the clock. It has been reported so many times but nobody even bothered to look at it. What are we paying for every month? Would give less than 1 star if I could for the service we did not receive

Resident · 2 December 2023

★★★★★ 5/5

Trustpilot

I made a nuisance report against a…

I made a nuisance report against a neighbour of mine and nothing was done to help me with this

Stephen · 22 December 2025

★★★★★ 1/5

Google

They really need to change their central heating company as Robert Heath are the rudest people. I spoke to Jason and Nate at Robert Heath and I feel they need to be better trained in customer relations as they were both rude. I believe when you are not satisfied and ask to speak to a manager you should be able to. Jackie in Peabody was most helpful and managed to sort things for me. Just spoken to this pathetic company today yet again to do with Robert Heath heating. I have no hot water in my bathroom and Maria in the Essex office assures me that because I have hot water in the kitchen this is fine. So I don’t need to wash my hands after going to the toilet or have a bath as long as I have a kitchen sink according to Maria at Peabody.

Finola · 21 June 2021

★★★★★ 1/5

Trustpilot

Following on from my second review…

Following on from my second review below I called customer service as requested only to be hung up on twice and for the third agent to tell me they can't do anything. Significantly past the SLA and we still have no management pack and no understanding of timelines on whether we will ever get a management pack. A completely unacceptable service.

Emily · 26 July 2024

★★★★★ 1/5

Trustpilot

What a joke Peabody as company are

What a joke Yet again a promise from a Peabody that has not happened When is this crap company ever learn that if they promise something then they need to honour it even if it is a call saying sorry we are still dealing with this problem Left a message for a call back WATCH THIS SPACE FOR UPDATESLet's see if someone reads this and commentsWhat a stupid reply They obviously don't read any of my other reviews What do they think have been trying to doWhen somebody from Peabody say they will call me on Thursday and don't Now somebody from Peabody can get off there arses and find my info and call me!Let's see what happens nextWATCH THIS SPACE FOR UPDATESStill no call back from that crap company Have called them yet again on Friday asking for a call back but up to the usual standard of response from Peabody no one has done sod all about itThis comprises getting worse More updates to follow What a joke they are asking me to get intouch with them when they can't be bothered to call me WHAT A JOKE THIS COMPANY ISYOU HAVE MY CINTACT DETAILS NOW GET OFF YOUR ARSES AND CALL MEMore updates to follow F

Martin · 30 May 2023

★★★★★ 1/5

Trustpilot

Greedy

I have moved in to a new property with several issues which I have complained about and have not even had a response from them..tried to call with no response either and email and the joke is the rent has gone up..quick to take the money but don't want any responsibility for the property. No wonder your trustppilot score is so low.. you need to change your ways.

Byways · 12 March 2024

★★★★★ 1/5

Trustpilot

Inexplicably useless

Inexplicably uselessMy house move has been pushed back numerous times because the couple buying from me have a shared ownership property that was Catalyst and is now Peabody. Apparently the two companies are so incompetent at everything including a merger that they've completely ceased being able to operate as a housing association. The shared ownership property required one tiny deed of variation before they could sell, that Catalyst claimed they had completed months ago, yet were incapable of doing under the name of Peabody despite the merger happening last year. Now instead of rectifying the mistake, we're hearing absolutely nothing other than "no". The epitome of incompetence, which is now going to end up with the entire chain falling through thanks to Peabody and leaving everyone involved thousands of pounds out of pocket

Charlie · 22 May 2023

★★★★★ 1/5

Trustpilot

PEABODY ENDANGERS LIFE OF PENSIONER

PEABODY ENDANGERS LIFE OF PENSIONER: Pensioner terrorised by Peabody tenant for 10 years.Tells Peabody to move her urgently as neighbour Threatens to Kill her & family Tries to break her door down to KNOCK her deadLunges at herSpits at herUrinates in her hallway Tells Peabody she is not safe and her life is in danger Peabody’s response, speak to neighbourhood team! They know this process takes weeks and months and they ignore that my life is in danger now while taking all my rent money!This has gone on for years! I have videos and photos of the assaults and Peabody have yet to do ANYTHING about it!They are not incompetent they are endangering peoples lives for the sake of profit. They must be held accountable

Inam · 22 May 2023

★★★★★ 1/5

Google

I have been emailing the Key Worker Scheme for months and months, nothing. Haven't been able to apply for housing for nearly a year now. Application status was showing as complete but couldn't apply for housing on the advertisements. Just now I've logged in and they've just removed my application completely! Unbelievable service

Stan · 25 November 2024

★★★★★ 1/5

Trustpilot

No one has even bothered to contact me…

No one has even bothered to contact me yet!

Tiegh · 13 March 2026

★★★★★ 1/5

Trustpilot

The most disgraceful and disgusting…

The most disgraceful and disgusting company everPEABODY are a vile fraudulent corporation. STAY CLEAR.For 6 MONTHS they haven’t responded to 25 + people in our building regarding very serious issues. PLEASE DO NOT PAY THEIR FRAUDULENT SERVICE CHARGES. If you do pay them, you’re part of this PROBLEM.I repeat do not pay them for anything as you’re contributing to these inhumane low lifes

Jamie · 13 June 2024

★★★★★ 1/5

Trustpilot

Complained about anti social behaviour…

Complained about anti social behaviour (frequently happened over several years), completed online form. Received no response.

JAMES · 9 September 2026

★★★★★ 1/5

Trustpilot

Internal fraud

Around 3 years ago I placed a telephone call to a housing officer to report an illegal sublet. To be told it was not her issue. So I contacted the fraud team manager who also brushed off the case. So for the time he failed on his due diligence and just not actually doing his job he became illegal within the charity by illegally becoming enriched by his salary. In effect a fraudulent fraud officer. After gathering evidence and a lot of it the manager of the fraud department couldn’t face his wrong so passed the buck to his team under him faced with the compelling evidence they wrapped up the eviction within a decent amount of time. The unit above mine allowed Peabody to extort a fortune from Lambeth council and the tenant herself made THOUSANDS IN BRITTISH BENEFITS AND IN ILLEGAL RENTAL. Which of course the fraud manager must be made liable for. They have left the flat above mine completely unsound proofed and I have had to get a contractor in to make assessments. Which I will sue Peabody for in court. It is not right to turn a blind eye and ignorance of the law is no excuse. So after preempting the Noice factor upstairs and after the gentleman inspector let me in I filmed the apartment and videoed it ready for the court. What they try to do is pass on the responsibility of flooring to the new tenants just like they pass on the responsibility of fraud . They have put millimetre hardboard down and called that insulation. I have asked them to investigate this however as they are so unreliable they are interviewing tenants for the property as it stands. I never thought I’d have to sue a charity or highlight them . However it’s not the charity it’s the people hiding in it that will be responsible to pay the charity back so always keep your paper trail with this company and make a hard copy and it’s advisable to have a doorbell camera to film illegal activity to help your solicitor and the Police.

William · 15 May 2023

★★★★★ 1/5

Trustpilot

Treat disabled people less favourably

Report this place to the charity commissioner. There’s something seriously wrong going on here and I don’t know how the organisation and all its enabling employees are getting away with it.

El · 27 May 2026

★★★★★ 1/5

Trustpilot

Peabody/Catalyst customer

Peabody/Catalyst customerPeabody website none functional for Catalyst customers. When trying to use pay rent pages, contact pages, complaint pages or any page that asks for an address. It claim postcode/address cant be found. I've seen other residents are having the same issue but it's not being addressed. We have merged with a housing association we have no way of using your website or contacting you?I was on the website to try and find out how to pay my rent using Allpay. The letters sent out mention nothing about how to get new Allpay cards to pay peabody.I had high hopes for peabody after having such awful experiences with Catalyst. Catalyst still owe me money due to a service charge error. It has taken 2 years to get to the bottom of it. And they still are in the process of 'making amendments' I imagine peabody wont be much better sadly.Peabody if you wish to answer my query regarding allpay, please reply.Peabody if you wish to resolve my service charge owed money complaint: ref: STAGE 2 COMPLAINT - CAS-943646-N7S9P7

Joy · 19 April 2023

★★★★★ 1/5

Trustpilot

Peabody housing Association has no…

Peabody housing Association has no customer service, staff are extremely rude and unfriendly. Clear maladministeation. They make you feel feel horrible and sick to your stomach about yourself as if they are doing you a favour. You get anxiety just speaking to these people and cant express yourself despite being polite. They speak to you with such hubris nature and dont dignify you. It's so extremely difficult to establis a dialog or even get through their automated answer machine options dont even make sense..No service or what so everFinally calls take approximately 1 hour for even anyone to answer. If you are even enquiring about something they are so forceful and not helpful at all if it's not their department. Expect zero help

Jelani · 14 April 2023

★★★★★ 1/5

Google

Peabody are abysmal - one star is far too generous. I've been trying to sell my Shared Ownership flat for over a year now and I'm facing constant delays due to Peabody consistently ignoring me, "losing" emails (literally their words - how does a company "lose" an email?!) and not supplying me with the relevant information I need to progress the sale. It has got to the point where the sale is on the verge of falling through, solely due to Peabody's shoddy service - every other party in the sale has responded in a timely and useful manner so I'm struggling to see why Peabody seem to be so utterly useless. The company have repeatedly been found guilty of severe maladministration by the housing ombudsman so I'm not surprised that it's such a nightmare to deal with them, I just wish I'd have done even a minute's research into them before buying with them.

Simon · 17 January 2025

★★★★★ 1/5

Google

I have been waiting months to get a management pack from Peabody to complete my sale and receive zero help from them. I've phoned every day and just get the same response saying it's been escalated. Am very worried this is going to cause our buyer to pull out. Please help.

Tom · 2 December 2024

★★★★★ 1/5

Trustpilot

Peabody do nothing about the communal…

Peabody do nothing about the communal garden 🪴 you should see the stay of it!!!! Due to the person who lives above me, I’ve reported this for 2 years now sent them pictures of the health hazard, I’ve had a wheelchair ramp put it, and her mess is still out here. They do nothing just sent stupid emails, never met the housing officer!!! They are so lazy what is the point of a housing association if they do nothing!!! I live in a disability flat her mess blocks the garden fire exit

Sewa · 5 April 2023

★★★★★ 5/5

Google

He new wot he was doing. And he told me wot was the problem. Two nice people. A2b rrm

Paul · 10 August 2026

★★★★★ 1/5

Trustpilot

14 years as a tenant with Peabody

14 years as a tenant with Peabody. Literally given me PTSD. As a Landlord, they don't listen, they lie, they avoid. They will do absolutely anything to not take responsibility or accountability. They do not stick to their own policies or timelines in relation to repairs or transfers. Awful awful landlord. Lift down for 4 days now .. all due to a broken light bulb!!! Lady on 5th floor with 3 month old in pram having to literally carry the pram and baby up all those stairs. Beyond dangerous. Repeatedly reported, same story every time "will be fixed by end of day".Front door to block broken for YEARS. Emergency Fire Door on 2nd floor broken for YEARS. Again, Repeatedly reported, again nothing done.All doors in block had soft close removed .. constantly slamming. Reported, nothing done.Constant problem with leaks in the block affecting all tenants. Took me 9 years to get them to accept there was a leak in my flat. Caused illness, front room floor collapsed. Their response was to attempt to carry out works whilst I was in situ. Stated it would take 3 days. Eventually agreed to decant .. took over 4 weeks.I'm in a 2 bed with a 14 year old boy, and a 16 year old girl .. been fighting for a move since my boy was 5 years old.Constantly moving the goal post, insane amount of lies, promises and yet we are still here.They are worse than an abusive partner. Should be able to take legal action for the gasslighting.

Jennifer · 31 March 2023