Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

The amount of promises i heard this…

The amount of promises i heard this week…. I have no heating. Sitting in 16 degrees. Peabody says… we are coming here to help….. they could not materialise that help so far.When you got told that in 4 hours someone will turn up and there is nothing happening … you should be ashames of yourselves. You guys are A disfunctional organisation.And the response what i got all week is in Peabody’s response below. We are sorry…. What are you going to do about it? My servicecharge pays for service not for ‘sorry-s’

Orsolya · 3 November 2023

★★★★★ 1/5

Trustpilot

Peabody/Catalyst absolutely terrible at…

Peabody/Catalyst absolutely terrible at dealing with customers. Have been trying to contact them for 4 months unsuccessfully as no on answers the phone ever. If they do answer they just say Hi and put you on hold for hours on end again. We have been waiting on a repair for 4 months now. We have unresolved questions regarding our shared ownership. Honestly, if you are looking to buy or rent please do yourself a favour, learn from my mistake and stay away from this association. Now we have to go above and beyond take matters into our own hand and seek legal action/ advise because this is unacceptable.

Joanna · 26 October 2023

★★★★★ 1/5

Trustpilot

Robert heath heating needs to improve…

Robert heath heating needs to improve there service to tenents who work hard to pay there rent,my sons peabody housing association flat has no heating for over a week now engineer came out twice but cauld not fix the boiler then another engineer has been coming out without appointments when he is at work because my son works 12 hour shifts in security he has asked me to help manage his appointments with robert heath which i have done but engineers not keeping to there appointments and wasting my whole day waiting there when they do not attend or even phone to let you know they are not coming where has Humanity and passion gone in uk.

Jav · 26 October 2023

★★★★★ 5/5

Trustpilot

I have had the most fantastic experience.

I have had the most fantastic experience with Peabody. I will only put the gentleman's first name on here but Daniel was absolutely fantastic and went above and beyond to help me. I honestly can't praise him highly enough.

Susan · 17 April 2023

★★★★★ 1/5

Trustpilot

A great sales team but building service is shocking beyond belief.

We bought our flat from Peabody in Lewisham last year. The sale was smooth and the customer service very good, on the whole. The quality of the flat is also good, despite electrical faults in the inbuilt induction hobs for all residents that remain unresolved.However since we bought the level of service has been appalling. Block doors are constantly broken, and so is the front gate - whether the mag lock is broken or its blown off its hinges. Handles fall off after just 2-3 weeks of use, this is a fire hazard. It takes weeks for reports from multiple residents to be actioned, and a sub par contractor is consistently chosen and the quality of work done is consistently awful. Hence the repeated failures.Thieves have been coming into the building, accessing the bike store with a fob they've managed to get hold of, and stealing bikes by hacking through the metal racks with an angle grinder. There is CCTV in each bike store but not once has it been checked to identify the thieves - instead we are told they can't check due to GDP rights and that it is a matter for the police to resolve, who just don't lift a finger as they have bigger fish to fry. Now all residents are having to store their bikes in their flat while we continue to pay a full service charge. There is no support from Peabody. Communication was diabolical but now better as we have involved our local councillor who is pressuring the MD to take immediate action on all outstanding issues of which there are too many to list here.There is also a council-owned park next to the site which Peabody rented for the construction company to use during the build, and this remains derelict more than one year after the development was complete and the construction company left. To be clear, the responsibility of designing and restoring the park to its former (or an improved) state lies with Peabody, confirmed by Lewisham council. They have missed several deadlines to deliver a proposal and continue to shirk responsibility. I could go on, but put simply Peabody is a terrible service provider and absolutely not worth the minimim monthly service charge of £140.

JET · 6 May 2022

★★★★★ 1/5

Trustpilot

Never buy through Peabody/Catalyst. Awful.

Bought a part rent/part buy house through Catalyst, now Peabody, and have being trying to sell the property for 18 months. "Lost" forms (provided email proof of delivery) and delay after delay has meant that over a year later, we are still banging our heads against the wall after hour-long call holds, indifferent and apathetic attitudes from staff and a level of incompetency that seeming has no bounds. We implore anyone who is considering purchasing a property through these awful charlatans, stay well away. They will sap your resolve and leave you financially bloodied. A terrible company that should not ever have the control and power they wield. 0 stars if such a thing could exist.

Josh · 24 October 2023

★★★★★ 5/5

Trustpilot

Big thank you !

Would like to thank Customer Support Specialist Kylie Henderson for all her excellent support , knowledge and understanding who is outstanding in her roleKylie always acts on her promises and deserves recognition for her hard work

Carla · 5 July 2023

★★★★★ 5/5

Trustpilot

Amazing Jack

Jack Peabody Gas engineer East London is the most caring worker I've seen in a long time. Made sure I was happy with all works, never left the job until everything was running smoothly. Please recognise the work Jack does. Neeta E10 resident

Neeta · 14 November 2022

★★★★★ 1/5

Trustpilot

I'm so tired with this company

I'm so tired with this company. They sold 1 car parking space to 2 different households, there's no where I can park my car. It's been more than 6 months and I still haven't heard back from them regarding the problem. I almost call the general enquiry hotline every day to see if there's progress and the agent only says she/ he has notified the case manager and he will get back to me shortly. 6 months isn't a short period of time. I don't have the contact details of the case manager so I can't contact him directly. The haven't been passing me around I'm so annoyed. Meanwhile they are still taking my service charge absolutely crazy.

Christina · 9 October 2023

★★★★★ 1/5

Trustpilot

Terrible housing association

Terrible housing association! Customer service is awful, good luck trying to get through. I've emailed on numerous occasions for a copy of my tenancy agreement, no reply for months on end. They put the service charge up each year but hardly any maintenance work is done, window cleaning? Never. Tree surgery? None existant. I had cement substance come through to my kitchen cupboard when above neighbour had new kitchen fitted. Substance has covered my fuse box! This has not been sorted!My housing officer is none existant. I've had three surveyors come out to inspect my damp and mould, all say I need a bathroom fan but no repair. Poor poor housing association, take your money but no care for tenants at all.

Becky · 4 October 2023

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed. Purchased in New Mansion Square and moved last year, Peabody has been extremely slow and bad in managing everything. Sales team verbally promised us a private garden (which we didn’t get), New Homes team has been non-existent with repairs (had to chase repeteadly for months and keep going), Development team is not completing repairs they have to and it keeps going. An organisation that has not showed us any respect.

Dimitrios · 27 March 2024

★★★★★ 1/5

Trustpilot

I called the repaits team this morning…

I called the repaits team this morning as I have no heating or hot water...i was informed I must wait until 3rd of October despite having two 1-year-olds and a 3 month old currently staying here so I will be leaving my cold house with no heating or hot water to stay with my daughter who is staying with me as I was assisting her as she has been unwell. (the 3-month-old and one of the 1-year-olds don't live here so it's okay I guess I can go to them and stay at theirs but what about the other one that lives here) All this on top of the outstanding repairs that I have waited on for years when this was catalyst housing. Reason given for delay is " I'm sorry everyone has turned on their heating at the same time....."

Margaret · 27 September 2023

★★★★★ 1/5

Google

Leaseholder - Service charges have increased by over 300% in the last 2 years. A number of charges are given which are not relevant to my property such as entry phones and communal areas which do not exist. I have been raising this issue with Peabody for over 2 years now which has yet to be resolved. All I have been told is to keep paying the service charge.

Gerard · 21 May 2024

★★★★★ 1/5

Trustpilot

Arson attack no repairs done at all

After one year and seven months my fence that was burnt down in an arson attack on my neighbors cars and they are still not fixed it and are now saying it my responsibility???? I gave them crime reference number and images but still they don't care, yet they fixed my neighbors fence that was also Burt down.All they saying now is to make a complaint if we are not happy with the outcome..No I will take you to court if I have to.

Tony · 25 September 2023

★★★★★ 5/5

Google

Reported a fault with my roof to Peabody and they sent out a2Brrm they was amazing fixed it really quick and provided good customer service

Sam · 4 December 2025

★★★★★ 1/5

Trustpilot

DO NOT buy a shared ownership property from Peabody

If I could warn you. DO NOT buy a shared ownership property from Peabody. Realise why it's cheaper as you get what you pay for!Imagine saving up your whole life to buy a property and finally having everything in order. You pick a new building because it is clean and safe in a great area. You are sold by the shiny brochure and it says you will be sharing the block with a majority of 'affordable rent' tenants.You move in & you deal with littering, stolen parcels, fly-tipping, druggie neighbours, and anti-social behaviour. The shared ownership floor has contacted Peabody numerous times to report several issues and all they do is send letters to residents reminding them not to fly tip or do drugs.I don't mind living with DSS tenants, there are some nice people. But Peabody didn't vet who moved into what used to be a beautiful new build. These tenants do not care about a building that they get to live in for free. I care as I have a mortgage and living with these people has devalued the property due to the constant vandalism. I will never forgive Peabody for making the wrong decision to go to Greenwich Council during COVID without vetting tenant criminal backgrounds.

M · 21 September 2023

★★★★★ 1/5

Trustpilot

Cutting two trees in 132, Tollington park Finsbury Park

I have contacted you because you are the landlord of some flats on number 132, Tollington park. N4 - Finsbury Park

Marina · 6 September 2026

★★★★★ 1/5

Google

right listen here , i’ve saved my everything shower for TODAY and the guy that repaired my boiler said that the hot water will still be on he’s just turned off the heating WELL WHERES THE HOT WATER ????? IM ACTUALLY FUMING, once i find this guy i expect a full apology written to me as well as A HOT SHOWER

Madison · 23 September 2024

★★★★★ 1/5

Trustpilot

You are slumlords of the 2000’s

When you call about a RAT visible and active in your kitchen to, firstly be given the wrong information, then have a second subcontractor, to the company Peabody subcontract to, refuse the job and you end up being given a date for pest control to attend in THREE weeks after the initial report you have to wonder why you bother paying service charges (that cover pest control) let alone rent. You are a substandard landlord at best and a slumlord in many respects. And please don’t bother leaving your prewritten response asking me to contact you, the phones take nearly an hour to connect and I’m instantly passed to Waites who are the people failing to do the job.

Customer · 6 September 2023

★★★★★ 1/5

Google

Peabody is the single worst company I have ever had the displeasure to deal with. If it wasn't for the obvious ineptitude of every person I have spoken to I would believe their treatment of their customers to be based solely on malice. The utter contempt they hold the people they are meant to help is beyond belief. They have cost us thousands of pounds and we have been unable to sell our house solely because they cannot answer a simple question posed to them by our solicitor. We have been forced to seek help from the property ombudsman as not one person has been willing to answer us.

Andy · 25 March 2025

★★★★★ 1/5

Trustpilot

They cost us £thousands

Peabody is the single worst company I have ever had the displeasure to deal with. If it wasn't for the obvious ineptitude of every person I have spoken to I would believe their treatment of their customers to be based solely on malice. The utter contempt they hold the people they are meant to help is beyond belief. They have cost us thousands of pounds and we have been unable to sell our house solely because they cannot answer a simple question posed to them by our solicitor. We have been forced to seek help from the property ombudsman as not one person has been willing to answer us.

AJ · 24 March 2025

★★★★★ 2/5

Trustpilot

The service and support

Lengthy lead times for repairs, some repairs incomplete as limitations with the selected contractors. Limitations on what can be reported as in the list of "typical" defects or issues means not everything can be reported. Long wait times on the phone. Building management is ineffective!

Richard · 11 March 2026

★★★★★ 5/5

Trustpilot

High quality work

Recently had repairs for plumbing repairs. Contractor was on time, wore shoe protectors without me having to ask. He explained exactly how he was going to conduct the repairs. His attention to detail was superb, as the entire work was conducted with precision. Peabody have excellent operatives.

Tony · 8 March 2022

★★★★★ 1/5

Trustpilot

Rotten peabody

I have been a peabody tenant for 12 years. Every time a repair needed to be done, the contractor has done the job in a manner that showed neither care nor professionalism. They know that the work they do will not be inspected, so the work is done without care, using the cheapest option(s) and lacking an overview of the consequences of their unprofessionalism for the tenant and the property.The worst example of how Peabody has left the system developed into anarchy and letting down the tenants is when a carpet fitter was sent by Peabody to the flat above mine to lay an underlay carpet and carpet, he told the tenant that an underlay was not necessary and gave Peabody a price for the job and another price to Peabody.The structure of the building, plywood and floating plaster ceiling between flats requires some soundproofing that can only be obtained by a good quality underlay carpet and thick carpet.The carpet was finally fitted by the tenant himself and obviously he went for the cheapest option as Peabody never recommended a minimum standard of soundproofing materials to be used and never inspected the work done. I now have to endure all the walking, running and domestic life from the tenants above my property.When I approached Peabody to try to find a solution and possibly a mediation meeting, my housing officer answered that everyone can do whatever they want between 7am and 11pm in their property.Peabody does not care about the wellbeing of their tenants, they breach the tenancy agreement and all housing regulations that specifies that a tenant should be able to fully enjoy the property.Due to the level of "impact" noises transmitted through the use poor construction materials and soundproofing. I now have to leave my flat at certain hours of the day because the noise level is unbearable.To conclude if anything, to rent or part buy has Peabody attached to it, do not even approach it. For your wellbeing stay well away from it.response to Peabody's comment:Please show me any prove anyone inspect any work done,

Garcia · 25 August 2023