Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

Not helpful with any enquiries and are…

Not helpful with any enquiries and are very bad when it’s comes to fixing any issues or repairs

Customer · 13 March 2026

★★★★★ 5/5

Google

A2B groundworks did an amazing job in the garden, they also fixed a couple other small repairs on the external wall and front gate. Very friendly team. Thank you

K · 10 August 2026

★★★★★ 1/5

Google

Terrible experience so far. Customer service doesn’t exist at all. They keep replying to each complaint with the same standard emails. Then, they disappear and there is no follow up. Calling the customer service on the phone to raise any maintenance is useless, they keep you on the phone for over a hour and then hang up forcing you to spend hours like we have nothing to do all day than keep calling them. We have been having plaster dust blowing out for months and it has been told it’s normal for new house especially with a dog. Extremely disappointing!!

Elena · 19 May 2025

★★★★★ 1/5

Trustpilot

Too afraid to leave the house

Your complaints procedures are not inline with your policies. Your management teams treat community organisations like dirt.No due diligence is ever done and rumours and gossip are believed over sitting down and discussing problems in a civilised and professional manner.I've been attacked, had death threats and been bullied by residents and management, without any consequences or any way of holding anyone to account as your complaints procedures and not fit for purpose.I'm now afraid to leave my home and have PTSD from the events. I have also had rumours spread around about myself and my community work, stating that I've bullied and harassed people in the community, when it's the other way around.I'm disgusted with the way your organisation treats leaseholders and community organisations who are supporting the local community in a cost of living crisis!!

Thamesmead · 19 December 2023

★★★★★ 1/5

Trustpilot

This Org hides behind trust pilot…

This Org hides behind trust pilot repky.. saying please contact us on web form but when you do they nothing. their housing pushed my visitor Lin a Vietnamese foreign student aside then entered my home and went around inside taking pictures but despite evidence of pic of this woman has not done anything. then we have the residents of 37 berthon street continuous been ASB but as the housing officer are friends with 37 berthon st as I live at 36 they have nothing so far to number 37. Criminal organization they are

Sue · 18 December 2023

★★★★★ 1/5

Trustpilot

THE WORST EVER!

THE WORST EVER!! THE SUPPORT= DREADFULLTIMING AND CONSIDERATION = DREADFULLCOMMUNICATION = DREADFULLLived in this awful property/ building for 10years and I can not go through 3months where there is not an issue. Hidden holes where mice coming in, raining in my home, unstable windows where cold draft keeps coming through, cracks in the building, I have to use a chair to climb onto another shelf just to put my electricity in, the stairs in the building are forever dirty and brings of horrible odor, there's only so much I can take. I now have no heating, got to wait 4-6hrs for emergency. This property got so bad that it started to rain heavy in my home and had to be placed in a hotel for 3months. The amount of arguments and complaints I had to go through just for them to refix my home was unbelievable. When I finally went back into the property within a few months after, it started to rain again....this time round back in my bedroom, someone came immediately to go back on my roof only for him to say the wind blew trash into the gutter which got blocked and was the cause of the rain in the property. So you are telling me, everytime we have heavy rain, I must expect that to happen? But when rent is due they are quick to run you down!! This whole building needs to be refurbished, it's absolutely disgusting, dirty and not welcoming.I have had enough, I should feel happy to come back to my home instead, I dread coming home not knowing if another issue is going to happen.Right now I have a hole in my living room floor where mice having a field day and no heating. Tbh, I don't know what's next!!

Da · 15 December 2023

★★★★★ 1/5

Trustpilot

prejudicial bias mismanaged organisation

replies by post only not by email only. they have been climbing / bending over my fence to cut my garden string lights hanging in my garden. the housing officer is personal close friends of them and refuse deal with them at 36 berthon street nadine and her family located to property at rear opposite my garden. they are smoke ganja, shout abuses when if I say anything and intimidate my visitors and lodgers and guest. On another occasion the Housing officer forced entry my home at 36 berthon Street by push past my student lodger for Cchina to run upstairs take pictures. I susan thomas at 36 berthon street se8 has a picture outside my home and had statement from Lynn but peabody refuse fire this lady fir breach of contract plus invasion my personal privacy, breach data act by illegal entry my home to take pictures. the housing officer is not enforce asb againgst these people. this is ongoing and needs to stop now. please note do not email me replies but replies by post only. I will expose this now

SAM · 14 December 2023

★★★★★ 1/5

Trustpilot

No help over the phone

No help over the phone. Completely disinterested. Made contact through the website and haven’t had a reply.

Doreen · 13 March 2026

★★★★★ 3/5

Trustpilot

I got a sort of a holding response and…

I got a sort of a holding response and heard no more from Peabody or from whoever they had referred the case to and the case remains. with other similar cases coming up.

Edward · 22 October 2025

★★★★★ 1/5

Google

I’m a terminally ill cancer patient on palliative care. I’ve filled in all the necessary documents for a transfer as my occupational therapist has deemed my property unsuitable for me., it’s been 5 weeks, documents of evidence have been emailed to Peabody twice now. They’ve told my Mp they’ve not received them. You can’t get past the customer care desk to talk to anyone regarding my situation and they don’t respond to emails. I’m not supposed to be getting stressed due to my illness, but with these incompetent negligent people how can you avoid stress.

Jackie · 13 May 2025

★★★★★ 1/5

Trustpilot

Where to start!!!

Absolutely appalling dealing with anyone. You get fobbed off, maintenance issues and safety of residents not taken seriously including young children and vulnerable residents under the same address. 2nd stage complaints not dealt with in a timely manner and as for trying to talk to anyone, well what a joke!!! You get through and eventually speak to someone, then they give you a resolution and not follow through. Some issues now over 3 years old. I hope the housing ombudsman who will have a case file from a minimum of 5 residents in our block out of 11 flats has enough coffee to hand. Patience has now run its course!!

Belle · 9 December 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY YOUR PROPERTY WITH PEABODY…

DO NOT BUY YOUR PROPERTY WITH PEABODY THEY HAVE LEFT MY SISTER AND DISABLED PARTNER HOMELESS FOR SEVEN MONTHS WHILE THEY PUSH THE MOVE-IN DATE BACK AGAIN AND AGAIN. MY SISTER HAS HAD THREE SIGNIFICANT MENTAL HEALTH EPISODES OWING TO THE STRESS OF HOUSING INSECURITY. HER PARTNER ALSO HAS LEARNING DISABILITIES, SO IF YOU ARE POOR, DISABLED OR LGBTQ PEABODY DOES NOT CARE ABOUT YOU AND WILL HAPPILY LET YOU STAY HOMELESS

J · 20 May 2024

★★★★★ 3/5

Trustpilot

A follow up from my previous review.

A follow up from my previous review.Peabody finally answered my query. It took a week of constant calling and emailing, but in the 11th hour when we were at very serious risk of losing our onward purchase and sale of our flat, they provided us with the paperwork required. It was something I requested 4 months ago and somehow it slipped through the net, so Peabody really need to improve their systems.

Emme · 17 May 2024

★★★★★ 1/5

Trustpilot

Never come when they are suppose my…

Never come when they are suppose my daughter lives in a 4th floor flat been complaining since april kitchen window catch broke so can't have all you get is ok then no show its a year old mould in kitchen leak in cupboard patio door handle broke but they don't care just want rent which is over priced for the hell hole sorry thats whatbit is

Donna · 27 August 2024

★★★★★ 1/5

Trustpilot

Just the worst stay away if you can.

Just the worst stay away if you can.I had a mold issue that sent my roommate off to A&E, they only did something when I got our local MP involved and the whole time was angry because we did that. In reality they always come and take pictures and never do anything about it.O the phone the guy tried to insinuate we had a bunch of people sleeping in my room because of the mold (he was adement there wasn't any)........The when they came to repair it, guess what they said... It was mold.Our roof has leaked 5 times and they never do anything about it. And when I say leak... I mean the flat floods all the way to the second floor. When it rains we always expect the worse.Now we have no heating working and I've been on hold for the emergency line for 1 hour!!!! Are they all just out on lunch? What kind of rubbish is this.

Lola · 25 November 2023

★★★★★ 1/5

Trustpilot

Poor maintenance service

So had an annual gas check and the engineer caused a leak from the condenser. 3 engineers and many phone calls to Peabody waiting half hour to an hour to be told I need to call the contractor so call them to be told I need to call Peabody. Talk about pass the buck. Time of work waiting for the engineer and didn't turn up on the day so phone and told it wasn't an emergency and they were coming 3 days later. I'm afraid being told Sorry doesn't pay my rent and even 1 star is generous for the inconvenience I've had over 2 weeks...

Stephen · 24 November 2023

★★★★★ 1/5

Trustpilot

Poor repairs, 2 months no action !

Frustrated leaseholder. Leaking gutters for 2 months have caused extensive internal property damage. 2 months have passed and Peabody are unable to get a contractor out to repair. Countless hours spent on the phone waiting more than 1 hr to get through to their support team. Raised formal complaint and their own people tell me they are unable to get through to contractor. Finally told me repairs have been made and yet nobody came to site and gutters still leak. Peabody now unresponsive and property damage continues. I have little choice but to hire own contractor to carry out block gutter repairs !!Peabody’s support and repairs has been reduced to an all time low and yet their services charges have doubled. Scandalous !I suspect I will get a standard reply from Peabody asking me to contact their contact centre. This does not work !

Sukhy · 22 November 2023

★★★★★ 1/5

Trustpilot

Disastrous excuse of an organisation

Shameful, disastrous excuse of an organisation. An organisation that manages to find new, previously unseen, ways of failing at thingsUpdate: I would contact you to highlight the issues, however:(1) I don't have limitless time to wait in automated call queues to you or your terrible maintenance provider (United Living)(2) Promised call-backs never seem to materialise(3) Your staff seem quite disinterested anyway(4) Feel free to read other Trustpilot and Google reviews of Peabody for some pointers on areas requiring improvement

Pabloid · 7 December 2023

★★★★★ 1/5

Trustpilot

I have lived in this property since…203

I have lived in this property since 2013.

Sean · 12 May 2026

★★★★★ 1/5

Trustpilot

Non compliant and lie to MP

Really disgusting service regarding outstanding fence repair since November 2022, it’s now 6 months later and no timescale.Jason Large lied to the MP re ownership of fence and doing it as a good will gesture. Peabody acquired this scheme in 1995 and its always been their fence since the day they removed the old fence and replaced the whole area but over the years have failed to carry out or attend to repairs so now the fencing has missing panels and some remain but are falling down. Failed to adhere to there own complaints or repair policy.Finally now agreeing to works as Ombudsman and MP enforcing.Alex is stalling and doesn’t update or answer questions and Jason Large has no customer service skills when replying to emails.Can’t seem to even get my title correct and sends passive aggressive emails ‘like u said’I’m just glad I’m not a resident and I have the capacity to chase this for my Mother who unfortunately has Peabody as a neighbour.

Caroline · 7 June 2022

★★★★★ 1/5

Trustpilot

I have been dealing with ASB since…

I have been dealing with ASB since 2013, before Peabody took over, Family Mosaic supported me with the ASB neighbour. Since Peabody started, it's been an absolute nightmare, they are so unorganised. They do not correspond in writing and and actually tell lies. Never in my life time of being a tenant with Islington and New Hackney and Family Mosaic have I experienced such slap dash attitudes. Peabody leave having you to deal with a neighbours mental health on return from work each day, as if you are a support or mental health worker and have not grafted hard enough already for the day. But they are quick enough to chase you for a £1.00 towards your rent.

Jackie · 8 November 2023

★★★★★ 1/5

Trustpilot

Awful company who do not reply to…

Awful company who do not reply to emails and have a customer service Helpline that has no authority to act on any complaints other than to apologise and say there is nothing they can do as it's "with another team". I must say however they are extremely efficient in taking your money for their service charge fee at the end of each month despite not actually picking up any exterior repairs that have been requested on our building.Purchased the leasehold on a flat through them early last year and it took 11 months to get it over the line in what should have been a very straightforward transaction, as the seller was moving to rented accommodation so was not part of a chain. Our solicitors ended up charging us more than originally agreed due to the amount of additional time they had to waste chasing Peabody endlessly for forms/responses etc.I've requested for our windows to be repaired which Peabody sat on the email for several months and when I rang them for an update, said it needed to be raised through a different form and that we would have to start the process all again, and to quote the Peabody Helpline "I doubt they will even pick this one up".I have also applied for a structural alterations amendment to our property and paid £250 for this to be reviewed. I have been met with 6 weeks of silence from Peabody despite having called them on a weekly basis and sent emails. I've had promised deadlines that haven't been met, "24 hour response flags" raised on the case which have been ignored and completely ignored emails. Also when asked if they could contact someone from the leasehold team I was informed "the leasehold team don't tend to pick up their phones" which isn't ideal.Please don't bother with your generic response of "please do get in touch...the team will get back to you as quickly as possible." as that is clearly a lie as I have explained above. Either provide a resolution to my case CAS-1073719-F7B9Z3 or don't bother replying at all.

Will · 7 November 2023

★★★★★ 1/5

Trustpilot

Unresponsive for 2.5 months

Have been waiting for 2.5 months now for the homeownership team to respond with information needed to sell our property. The buyers for our property are getting extremely restless. All the emails to the home ownership team met with radio silence. This organisation is an absolute joke. We will be seeking independent escalation as in no universe is this type of service acceptable!

Fair · 29 September 2024

★★★★★ 1/5

Trustpilot

In reality zero stars

In reality zero stars, as i have left reviews on this site the saga continues with all of the other work waiting to be done in the house I live in I now have a 3ft weed growing out of the parapet Wall rendering of the roof causing the rendering to force the Sand and cement rendering off and sliding down the roof narrowly missing my little dog also weed's growing out of the chimney stack this has been reported, photographed and up to now no response or feedback from Peabody I have told them that if falling masonry hits anyone in My family I will take Peabody to court . producing all of the emails and replies from All of the ever-changing case workers that phone me.

Howard · 24 April 2025