Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

Peabody don't care and I find it funny…

Peabody don't care and I find it funny how they reply to every comment on here but do not manage a minimum of customer service. The company is a breeding ground for clueless and lazy employees, who somehow manage to have a chip on their shoulder and think they are doing it all right? They do not care one single bit about residents and are proficient in stealing from residents. For years they could not provide accurate service charge statements and the Head of Finance (Hello Craig) does not deserve to be in this position. How can a Head of Finance be unable to produce accurate statements? I thought this is a regulated sector. It is actually criminal.I could go on and on. How about the joke of a neighborhood manager we have, who calls residents lazy and claims they are too lazy to phone customer service? The truth is it is impossible to deal with customer service. You either get no reply or just lip service and Peabody would blatantly deny in a residents meeting that customer service is an issue.These people are out of touch and most are unqualified for the position they are in. They do not understand that residents are paying customers and treat them as such. Our residents complained about unresponsive customer service and they suggested to give a presentation in the next meeting about how cases are being prioritised. It just shows that they have no idea how to treat a customer - I do not care what your internal system is. I care about not receiving a qualified reply within the timeframe you yourselves specify. Instead of addressing this they felt residents ought to learn about their systems, that's how much of a joke they are.They could never survive in a real market. They are criminals and need shutting down.

Stephanie · 16 February 2024

★★★★★ 1/5

Trustpilot

One stars at 46 percent and rising

One stars at 46 percent and rising. With good reason.Peabody just don't deliver on quality or service. They are quite efficient at collecting money. Oh wait, they mess that up too. Every year they get their service charge estimates wrong. They billed my about 2000 last Christmas, demanding it be paid straight away. Had to fight them for a payment plan.So they ruin your life and then try their best to ruin Christmas. I see that Peabody takes the trouble to reply to every one star with the same boilerplate copy paste rubbish. I tried reaching out. They don't answer webforms or the phone. Wonder if I'll get the copy paste treatment too?Avoid where possible.

Gary · 13 February 2024

★★★★★ 1/5

Trustpilot

UNLAWFULLY INSTALLED EMERGENCY CORDS Emails about unlawfully installed …

Emails about unlawfully installed emergency cords in Alleyn House Sheltered Housing, Whitecross Estate EC! have been ignored for weeks.

Leo · 19 March 2026

★★★★★ 1/5

Trustpilot

HORRIBLE SERVICE HORRIBLE PEOPLE

HORRIBLE SERVICE - a clueless man came to do a check up and ended up messing with the electricity so we haven’t had light in the bathroom and the bedroom since November 2023 - another silly man came to fix the problem and nothing ended up being fixed, stared at the mains for 2mins thinking it would fix itself and left, nothing worked. spent the whole time calling and filling out forms to request a repair and they still haven’t got back to me, after requesting to call me back i again - still havent heard back.ABSOLUTELY USELESS PEOPLE AND USELESS SERVICE - DONT LET THESE STUPID UNTRAINED PEOPLE COME IN YOUR HOME FIXING THINGS WHEN THEY ONLY LEAVE DAMAGING THEM.

Michelle · 13 February 2024

★★★★★ 1/5

Trustpilot

You’re customer research and feedback…

You’re customer research and feedback is failing your teams.Contacts on YOUR website must be more circumspect when it comes to corespondence to the right individuals?E.G. I need to know how to address a “Signed for”letter to a senior housing Board policy officer?Thanks.

Stewart · 26 May 2026

★★★★★ 1/5

Trustpilot

ongoing incompetence and indifference

Once again Peabody seems to either not care or are so badly organised and so incompetent that after doing exactly what they asked - making a formal complaint on their website - the response I got was sorry we don't know what this relates to or cannot find emails from you about this issues. Having explained it now at least 5 times here, on email, to the broker, to the new build progressions team etc they still do not know what they are doing. Difficulties are one thing but when an entity makes it utterly impossible to even complain or get to the bottom of a serious issue, it really does show how little heart they have. And clearly they do not care.

Gregory · 7 February 2024

★★★★★ 5/5

Trustpilot

At first I thought I was gonna get…

At first I thought I was gonna get nowhere and it’s stressful this time of year with rent arrears but Audrey was so helpful and understanding once she knew the circumstances. If you call peabody ask to speak to audre!. And peabody give her a pay rise!

Funny · 23 December 2022

★★★★★ 1/5

Trustpilot

Peabody sold the flat in the new…

Peabody sold the flat in the new mansion square Battersea development as having a private garden and residents lounge and now have given access to the whole estate including my postbox. Multiple parcels have been stolen. No concierge. I've been assaulted twice. Defects not rectified. Heating agreement breached. It takes over 2 hours for anyone to answer the customer service line. Door broken in Arden for a week. A murder on thessaly road on August 24th. All Peabody does is bury their heads in the sand and blame residents. Do not buy.

Ash · 1 February 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting response from receptionist at pgm

Carried out to my boiler my pgm contractors during the repair one of the contractors broke a vase in my house that contacted pgm this morning to explain that the bars have been broken and the contractors that he would replace it. During the call I was asked to send a picture and when I explained that I didn't have the picture of the broken bars I was met with sheer ignorance and disrespect from Susie to the point when I said that I would call back later as I wasn't happy with her response she voiced oh dear I explained to her that this files was left to be by my grandmother and for the fact that she would say oh dear in such a patronizing may way proved to be that she didn't actually care. The customer service in this country has gone to pot they need to do better. Where you would be dealt with with grace and respect I now why that had to close down so many offices because if that's the way you speak people that I understand why some people get attacked.

Nadia · 31 January 2024

★★★★★ 1/5

Trustpilot

Tenants cannot contact their…

Tenants cannot contact their Neighbourhood Manager. Used the online contact form, a week later, still waiting for an acknowledgment!

Nileema · 14 March 2026

★★★★★ 1/5

Trustpilot

You are receiving another 1 star review…

You are receiving another 1 star review because you response to my complaint was a great example of the problem. You said to reach out and it would be investigated - sent a very detailed and long email to Rosie explaining everything logically and backed up by numbers and documentation and absolutely nothing was done. I did not even get a call back from her or anyone to discuss or figure out how we might address the issues. I just got a rejection email which is pathetic and frankly disrespectful. Having basically done the work for them Peabody did not even have the courtesy to discuss, try to figure out if we could do anything or even get back to me in person. Having barely made it through the pandemic, received not support at all like so many other self employed people, Peabody is just another example of an entity that put no effort into what they do and just tick boxes - no heart, no soul and no consideration. Truly a bad organisation.

Gregory · 30 January 2024

★★★★★ 1/5

Trustpilot

I moved into what looked like a really…

I moved into what looked like a really nice new build 4 years ago, they push you to fill out a form and comment on the flat (obviously a few months in on a new build, it's going to still look and feel good).After that cracks started to appear in the walls etc... they told me it was just the building foundations steadying, okay no problem then.After about 2 years, a bit of damp showed in the corner of the bathroom, I just cleaned it off and thought nothing of it, a year later around winter time another area of the bathroom (away from the bath/shower and sink) showed rising damp, I called and reported it but was told it wasn't an emergency so they couldn't send anyone out.Fast forward a year, winter time again, it had begun to get bad and I called again, again I was told it was not an emergency. A private plumber that had been hired by a neighbour asked to have a look at our connecting walls. He then removed the bath panels and told us not to use it, there was multiple leaks from loose pipe work, the mastic was leaking, everything was in his words "a mess that didn't look like it was done professionally". He then told us that the bill to fix it would be about 3-5 thousand pounds to fix. I don't have that money and Peabody accept no responsibility. I spoke to Peabody and they told me that new builds are only covered by up to 2 years warranty.I'll look to sell this flat and I will never use Peabody again. I will actively look to discourage people from buying any new builds from Peabody, what a terrible service, this flat may as well be built out of paper by a 5 year old, it's a mess.Stay away...Edit 29/1/2024 - Peabody have flagged this as,"peabodynewhomes.co.uk has flagged your review because they don’t think it’s based on a genuine experience. To keep your review online, we need to ask for your help." Despite their response below, i guess they say one thing on this website so that it looks like they care and then report this and flag it so that this negative response is removed, no words for this company...And to Peabody, I have contacted you, once last year when you told me it "wasn't an emergency" and therefore not important. I called 3 weeks ago and I also spoke to you the other day, on every occassion you have done 0 and offered 0 help...

Jimmy · 29 January 2024

★★★★★ 5/5

Trustpilot

Special needs great service

I had amazing engineer who was very professional with great customer service skills called Anil, my son has adhd & learning difficulties he made my son feel very happy as he presented his self to him & was very resuring which put my son as ease, coming into someone home, can cause problems with kids with additional needs, but this guy deserves a medal as he pretended my son worked for him and make believed so he was at easy. It was so lovely to see as it made his day also the fact that the guy didn't need too but he did.... he tidy up got work done on time, also told me step by step whats happening, excellent training regarding understanding disabilities within the home is big thing... he was truely epic

Danielle · 27 January 2024

★★★★★ 2/5

Trustpilot

Peabody is utterly incompetent and we…

Peabody is utterly incompetent and we are left dealing with extortionate service charge, mediocre service and inneffective communication. Residents in the development where I live are subjected to extortionate service charge increases and extra charges requested, in some instances nearly a grand on top of the service charge. We have wriiten to several people in the organisation, and there is uncoordinated responses. The Director, Ian McDermott has been copied in, but our issues continue increasing. We have recently made the decision to contact our local MP, Vicky Foxcroft, in the hope that some real action can take place.

Paola · 26 January 2024

★★★★★ 1/5

Google

For the last few years chasing up Peabody for leaks damp mould and window that are totally finish and need new ones letting in cold air, we all know gas ant cheap and having to top up every few days When speaking to Peabody they dont seem too bothered they sent some much different people to come the flat and take pictures over and over again, our home stink from the mould and damp, kitchen cupboards are rotton from the leaks The person in charge of my case always in a meeting g and will call back in 15min or 30min still waiting on the call back, leak was reported before pandemic. So much complaints have even sent to Peabody awe don't even know what to do anymore

Dyron · 25 January 2024

★★★★★ 1/5

Trustpilot

The worst

Back in October my lock on my front door broke and I couldn’t enter my flat, I called the emergency repairs line and waited on the phone for 2 hours, they also kept cutting me off. I ended up having to call out a private locksmith costing me over £300 just to get back into my flat, I had to borrow money to pay for the service so could not afford to have it replaced. When I finally got through to Peabody they sent out someone who put bolts on my door that didn’t actually shut properly, I had to take 2 weeks unpaid time off work because I couldn’t leave my flat unlocked. When someone finally came to fit a new lock they didn’t have the correct one so I had to wait another few days and take more time off work until a proper lock was fitted. We also had so many problems with anti social behaviour that had to involve the police and complaints from other residents but nothing was done, the residents were just allowed to stay and carry on with their behaviour. One resident was trying to take parcels for other residents from delivery drivers and when Peabody were told they said there was nothing they could do. The worst experience living with them.

Consumer · 23 January 2024

★★★★★ 1/5

Trustpilot

Awful. Awful. Awful.

Truly. Atrocious. Service.I could waste yet more of my time on Peabody, but I suggest readers look at any of the 1 star reviews (particularly with reference to Fire Risk Assessment, abysmal service, or costing leaseholders £25k+ and counting) and you’ll know our experiences here.TrustPilot: I strongly recommend a zero star rating, because 1 star is truly generous for Peabody. Anybody not yet dealing with Peabody: Stay away, or have only yourself to blame.

Nicholas · 21 May 2024

★★★★★ 1/5

Trustpilot

No one got in touch or responded

No one got in touch or responded. As usual.

Valerie · 26 May 2026

★★★★★ 1/5

Trustpilot

Try meditation, help get through the experience

Really poor service. I feel like I'm repeating cycles and issue don't get resolved ignored bonce from peabody to contractors(t_brown) back to peabody, engineers sit in car, dont even come to door then say they had no access went I have watch abd chase them as they drive out, abd then I got to raise a ticket again and it goes over and over same cycle, one job been 4 years still waiting for that, flat dripping puddles everywhere 5th day now still waiting emergency call out. I litually feel I'm on a loop to insanity. In a que apparently high volume calls I litually have given up the will to ask for help!

Stasia · 18 January 2024

★★★★★ 1/5

Trustpilot

Absolutely disgraceful housing…

Absolutely disgraceful housing association. They neglect tenants and shared owner complaints, repair requests and have an absolutely awful support team that just advise on made up timescales for things to be resolved. You get flogged off with a contact number that leads you nowhere. Their management is appalling and I can't wait to never have to deal with such a bad association.

UNHAPPY.RESIDENT · 28 November 2024

★★★★★ 1/5

Trustpilot

Leaking Boiler for 10 years!!!

Leaking Boiler for 10 years!!!From the moment we moved in our boiler has been on and off leaking throughout the years, Peabody have done the bare minimum to resolve the issue. As our Landlord you are responsible for the boilers! We have had no hot water or heating over Christmas 2023 and still now we have no heating. We have contacted your helpline probably over 1000 times, we have rotted leaking pipes causing mould. I have a disabled mother at home with ME, muscle problems and spasms, brought on more in cold conditions, you are making my mother more sick, she also has bad mental health. I cannot even tell you how many times she has sobbed about the stress peabody have caused her over the phone, via email. They know all of this and they DO NOT CARE.

Rebecca · 10 January 2024

★★★★★ 1/5

Trustpilot

Unfortunately I have to give a star to…

Unfortunately I have to give a star to write a review. Make sure you understand they have a 2.5 star review on Trustpilot, this is only because we have to leave a 1 star to write a review. Otherwise they would have -5 star review if that was the lowest possible rating.Peabody are the worst company to have a property with. They ignore your calls, they don’t reply to your complaints including formal complaints. They do a very shoddy bodge job of repairs and leave your property in a bad state of repair with mould and condensation issues. “They don’t care”. The engineer was supposed to visit last year, they turned up and took a photo of the front door then drive off quickly and said nobody was home. I have them on cctv footage and I will be taking legal action as it’s free to do so. I will also be contacting FENSA the governing body for window installations. I would strongly ask everyone and anyone to avoid this company. Do not buy a property from them unless you ”REALLY” need to.

Jonathan · 7 January 2024

★★★★★ 1/5

Trustpilot

Not helpful with any enquiries and are…

Not helpful with any enquiries and are very bad when it’s comes to fixing any issues or repairs

Customer · 13 March 2026

★★★★★ 1/5

Trustpilot

ACTUAL SERVICE CHARGES

TO WHO IT MAY CO CERN.ON 27/9/23 I RECEIVED A DEMAND FOR ACTUAL SERVICE CHARGES FOR £159.13. EVERY YEAR THERE SEEMS TO BE A PROBLEM WITH PEABODY ACCOUNTS AND THIS YEAR IS NO DIFFERENT SEE ACCOUNT UNDER TREES AND SHRUBBERIES LAST YEAR IT WAS £21,260.00 THIS YEAR IT IS AN INCREASE 10 FOLD TO £232,079.50. I WISH TO KNOW WHAT FOREST PEABODY HAS PLANTED. ANYONE ELSE WHO HAS RECEIVED A DEMAND FOR £159.13 SHOULD NOT PAY IT IS AN ACCOUNTING ERROR. TODATE ALTHOUGH ADMITTING THE ERROR I HAVE NOT RECEIVED ANY REFUND FOR OVERPAYMENT PEABODY HAVE STATED IS ON MY ACCOUNT SO HAVE NO ALTERNATIVE BUT TO CEASE PAYING ANY FURTHER SERVICE CHARGES ON MY ACCOUNT UNTIL THIS MATTER IS RESOLVED. ALSO IF I DON'T GET A SWIFT RESPONSE I SHALL BE CONTACTING MY LOCAL MP MS OPONG.

SUE · 5 January 2024