Peabody Trust London reviews

★★★★★ 1/5

Google

Worst company I have ever dealt with! Awful customer service staff, disrespectful and careless housing officers, and the whole company is just horrendously run! 13 months of issue after issue, not only do they lie and mislead you, they act as if their customers and scum. Waiting 6 months for a key fob, 4 months for black mould problem and they lied about the rent cap they set in place when I signed my tenancy. They will lie through their teeth if it means you will shut up. Do not use this company under any circumstance!

Jesse · 13 June 2024

★★★★★ 1/5

Trustpilot

Peabody management pack…

I've been requesting a management pack from Peabody for the sale of my flat for 2 months. I've phoned every single day and been unable to speak to anyone that actually helps. All they tell me is it's been escalated up the chain, the amount of times it's been escalated it must be in god's inbox by now. Worst customer service I've ever had the misfortune of dealing with.

Tom · 4 December 2024

★★★★★ 1/5

Trustpilot

Purchased from these bandits what they…

Purchased from these bandits what they have the bravery to list as "Luxury apartments" in London. Do not be fooled! Underfloor heating broken down, lightings continuously flickering, Lifts continuously breaking down with people stuck inside and unable to call emergency, poor quality windows, kitchen and electrical, issues with hot water. Impossible to get ticket nr or to get prompt support. Service charges continuously raising without advise or explanation. We haven't had Windows cleaned once and it's almost a year we pay service charge and that we have moved in. AVOID AVOID AVOID for private buysedit June 2024: adding important: main door been broken 3 times in one year, took months to repair each time, had delivery packages stolen multiple times, vandalism in common areas due to main door being open, 5 bikes got stolen impossible to get CCTV as Peabody not taking responsibility. Mirrors falling from Bathrooms as simply glued to cabinets and no willing to check/secure 100 flats risking mirrors falling on people/kids.Saw below response to 'contact them' all the above issues were communicated to the relevant teams without actions.

RuberPHX · 8 June 2024

★★★★★ 1/5

Trustpilot

Richford Gate Underground Car Park Car park used for stolen motorcycles

Good morning this is your Richford gate secure car park the cameras don't work people come and go overnight to smoke and use drugs a few years before my new car and 5 other cars were destroyed because people came in and broke the cars to get anything inside to buy drugs then we check the surprise cameras don't work then put the PCM company a rubbish company that only cares about the money they don't check the cars if they really live here they just want to give fines but I can prove this bike has been here for months with 3 years motor expired adulterated color must be a stolen motorcycle but no one wants to know strangely you pay and no car has the permit on the window as requested but from the company's reviews we understand it's rubbish but who put this company of course Catalyst/Peabody we don't expect much anyway simple Resolution stop sitting behind desk and doing nothing and send people to inspection and change PCM this rubbish company !! Thank you I have all prove photos in case you ask me!!

Francisco · 3 June 2024

★★★★★ 1/5

Trustpilot

Customer Service Complaints nobody gets…

Customer Service Complaints nobody gets back to you when you speak to it's difficult to even get through on the phone, when you do it's like your concerns are not listened to or brushed under the carpet.They say write a complaint or phone neither are valid, as nobody follows up the complaint or they tell you nothing is logged on the system.I have even spoken to area manager who promised to get back to me regarding my complaint till today I didn't hear from her again , and was sent an email that the matter has been resolved which was in correct.

Zaynab · 3 June 2024

★★★★★ 1/5

Trustpilot

I have been trying to remortgage my…

I have been trying to remortgage my property since August 2024. Everything has stalled since because Peabody hasn’t responded to or provided my solicitor with a management pack. We are well over the SLA they provided and although it’s been chased weekly and multiple complaints raised (No response to them either) Peabody have yet to respond to any of our communication. Would never recommend dealing with Peabody, they are awful.

Thomas · 13 November 2024

★★★★★ 1/5

Trustpilot

I have read the reviews of peabody on…

I have read the reviews of peabody on here and pretty much, 80% say that they cant get hold of anyone by phone or email.Peabody reply to each review and say" please contact us so we can discuss further". shows how much they read of the reviews and also the integrity of their staff who issue such a response to the point that they cannot be contacted.Update on peabody's response to my review. Obviously peabody never read my post as they have replied with the exact issue i highlighted. A complaint must be made via email or by phone but nobody can get through. i have to question the integrity of peabody's staff. where do they find them?

Mike · 30 May 2024

★★★★★ 1/5

Google

Appalling customer service. Despite multiple attempts for an update on lease change, not a single person has had the decency to phone back or reply to an email since the start of this year. A formal complaint has been submitted. The promise to mark my case as 'urgent', more than once, is now laughable. The next stop will be putting in a complaint to the housing ombudsman and getting Peabody investigated for the way they treat people. Fast enough to increase rent, but absolutely no care for their tenants at all.

Adele · 30 May 2024

★★★★★ 1/5

Trustpilot

AVOID if you possibly can.

I bought a house through a Shared Ownership scheme with Peabody in June 2022. The experience - both buying, and since moving - has been genuinely dreadful. I would give zero stars if I could. I'll try and keep this short:- Their own Sales Manager got the price of the house wrong on paperwork, and then claimed the original (correct) figure was a "typo", then ghosted us for a week, then said the original figure was correct after all.- Peabody promised a washer/dryer, then just a washer plus a voucher to buy a dryer, then ON THE DAY OF COMPLETION tried to withdraw the voucher. They eventually sent it over a month late.- Peabody never got round to providing us with our "New Home" pack including information about broadband, water, electrics, etc.- The front and back gardens were allowed to grow wild, with grass over waist height, but despite promising to re-turf the gardens on completion, the gardens weren't fully re-turfed until nearly 4 months later.- Everyone we ever managed to speak to either had no answers, or left the company within months.- One Peabody staff member gave me a direct number for the Sales Manager, only for me to then find this number actually belonged to a random Peabody homebuyer, who advised me that she regularly gets calls meant for the Sales Manager and understands her number is or was wrongly listed as his on Peabody documents.- The rent Peabody was meant to take was not taken for 3 months due to "a system error", meaning it had to be taken in one go 3 months later.- One Peabody staff member admitted to me that she and her colleagues "knew they had let down" the residents of our development as they had no office or presence there and most never visited.- The service charge has GONE UP during this time, despite the fact that I live in a house and have not seen a Peabody staff member do any service work in the area since moving here nearly 2 years ago.- When I made an official complaint to Peabody, the New Homes team offered a small amount of £ compensation, which they said would be received within 21 days. 41 days later, I have not received this. The Sales team made a very unsatisfactory offer which I rejected and asked them to escalate the complaint to the next stage. They told me this had happened and then ghosted me for more than 3 months. I then took a very apologetic call from a Peabody staff member advising that they hadn't even correctly responded to the first stage of the complaint, so I then received the same unsatisfactory offer over 4 months later (and well outside Peabody's own terms of 30 days to respond to complaints).AVOID if you possibly can. They will let you down. Every single communication I have had from them has been either late, unsatisfactory, or inconsequential. The company clearly does not function properly at any level.

Ash · 30 May 2024

★★★★★ 1/5

Trustpilot

WORST COMPANY MANAGERS SIT BEHIND DESKS AND DON'T DO ANYTHING MONTHS HAVE PASSED AND THEY DON'T DO ANYTHING

Residents living in Peabody housing association development in Richford Gate, Richford street, London W6, Flat 1 to 6 say a front door entrance lock which wasn't repaired for months has seen drug addicts and rough sleepers coming into their building at all hours and sleeping by the Stairs. The main entrance door at Richford Gate Richford gate main door, stopped locking in near 6 moths and never been repaired just send people and but never repair I can prove. This month, people have been gaining entry to the building and sleeping directly outside residents stairs. Residents say they contacted housing association Peabody informing them of their safety concerns but feel they have been ignored. Speaking to NEWS, one resident said: "We have had rough sleepers and drug users entering our building since the external door and despite reporting it on a regular basis, they are ignoring our messages."

Francisco · 28 May 2024

★★★★★ 1/5

Trustpilot

Useless money grabbing low iq company

Useless money grabbing low iq company. They seams to get off on harassment alarm and distress, they should as a LANDLORD fix mouldy rotten property's but instead harassing tenant's that make complaint's.....

Peter · 9 September 2026

★★★★★ 5/5

Google

A review for A2B RRM Roofing. Sent by Peabody, the guys did a great job, repaired a broken tile on my roof, cleared all gutters and downpipes, and left my garden very tidy after they had completed the works.

Phil · 10 November 2025

★★★★★ 1/5

Trustpilot

Peabody are a joke they don’t care…

Peabody are a joke they don’t care about their tenants they only care about getting their rent thy don’t care about what we have to deal with living in their properties they allow people to get away with asb and do whatever they want but when I ask for help sorry we can’t help you disgusting

Stephanie · 20 March 2026

★★★★★ 5/5

Trustpilot

Problem Sorted ASAP

So had a major problem with my property when with catalyst but peabody took over and now have sorted my problems and with a special thanks to Iris who took this matter over and sorted it for me so thank you Iris and thank you peabody

Wayne · 13 July 2023

★★★★★ 1/5

Trustpilot

ABSOLUTELY DEPLORABLE

Edit: Your comment is USELESS. Have you even read what I wrote?? I’m saying I can’t get hold of anyone and you are telling me to call anyways!!!I’m going to reiterate what everyone seems to think of Peabody: awful, terrible, deplorable. I’m not a resident but my neighbour is. She’s an elderly lady and there is a leak in her property that is affecting my property as a result. It’s been going on for a while, I emailed Peabody a few times, absolutely no response. I tried to call them, no response there either. My neighbour’s old cooker/oven has also been rotting in front of our property for ages, I contacted Peabody about that too and no response either.

Liliana · 24 May 2024

★★★★★ 1/5

Trustpilot

Our rights

Peabody are not letting us use our facilities! We are paying for & entitled to!

Marie · 27 May 2026

★★★★★ 1/5

Google

My father passed on the 16th of February they issued letter of possession pretty shortly after after a neighbour had called in they did not confirm my dads passing with me his next of kin just took the neighbours word for gospel Dominic Howard handled this situation terrible and put a lot of distress on my family I responded and put in a formal complaint we are now on the 16th of may no one is getting back to me regarding my dads house and are now issuing bills in my mums name who passed four years ago this housing is Discusting and no one is doing there jobs correctly they have put serious distress on my family .

Kelly · 21 May 2024

★★★★★ 1/5

Trustpilot

Useless

Useless. Zero integrity. As of weeks ago a council tenant and I put in an application to swap homes, she managed to get all her checks done etc.. within a short time frame and Peabody as they say couldn’t organise a p*** up in a brewery. Passing the buck from one department to the next, cancelling of appointments on the day after having to wait weeks to get said appointments in the first place. Then making excuses because they haven’t got anyone standing by incase things go wrong having to wait a further god only knows how many weeks for their next appointment AGAIN. Threats of applications being cancelled if all info wasn’t handed to them even though it WAS. You call to speak to the one person who they have in the Home Swap department and it just falls on deaf ears or he admits to reading the emails and having no solutions. Making what should be a smooth move 100 times harder with a baby on the way as well. Stressful having to deal with them and don’t get me started on their telephone waiting time. Outrageous

Helen · 21 May 2024

★★★★★ 1/5

Trustpilot

I had a nice flat.

Again no suitable properties being posted to me but yet the housing team want to give the nice properties to other tenants who are not priority. I had a nice flat in belgravia and there was nice neighbours there. I moved to another borough and the lettings officer lied and did not tell me that the neighbours at the new address were throwing litter in the garden. Before I moved in the new flat, I asked the lettings officer why is there litter in the garden and the woman said it was from the previous neighbour. So I moved in the new flat I saw litter being thrown from above. I wanted to move back to my home in Belgravia but they quickly gave it to someone else. Peabody are evil. They took my home from me and tricked me into signing a tenancy for something horrible. That's when my nightmare began. I have been going through anti social behaviour from Peabody's tenants. Peabody refuses to disapline and crack down on anti social behaviour. I was then transfered from that place to Hammersmith (east acton) which is not a nice borough. They placed me next to 2 different tenants who do anti socail behaviour. They are going to try and move me somewhere the same agin. Another person wrote a review on here previously saying she went through the exact same thing with being transfered and is going through anti social behaviour. One of the people who live next door to ne broke in my home because they had a key to my house from the previous tenant. Peabody/Michelle Halley did not offer to investigate either. She is a nasty person to deal with and so is the leader of the neighbourhood team manager. She does not care for the wellbeing of myself and is allowing the tenants to commit the anti social behaviour. It makes me wonder do the staff encourage it.

Charlene · 20 May 2024

★★★★★ 5/5

Trustpilot

Problem with my electricity…

There was a problem with my electricity supplier on new building and peabody, Leanne the utilities manager went above and beyond to help and to ensure this doesn't happen again and within a few hours of reporting it. Would definitely recommend Peabody and their staff.

Annie · 1 August 2023

★★★★★ 5/5

Trustpilot

It wasnt a Peabody employee

It wasnt a Peabody employee, it was a plumber named Leon from Wates.He greeted me and I knew things would get done properly. He explained everything, was respectful, very engaging, great personality and put me at ease. Wates is lucky to have him. I was really pleased he was assigned my repair. He will go far.

Lisa · 19 July 2022

★★★★★ 1/5

Trustpilot

A Housing to be called Gulliver's Stories.

It is the same old story with them. The only thing they do is try contacting you after we keep giving our reviews and sort of apologise but again it is only to show they are responding but this is an ongoing saga of not implementing the words in action. They make the call to you to say sorry and that they have given permission for the job to go ahead with the respective contractors etc and that the contractors will contact us but we await, and we have to call to find out although, I was told that I would be contacted by day before or yesterday but not the case. I had to call them instead to chase it up. The personnel who called me seem very nice and asked to get back to her if I do not receive a call but I did so and now even no response from her too. When I rang to find out about the window from the concerned, they tell me that yes they are coming to take the measurements again for the window for three whole months this job of building "Rome" is going on. Coming taking pictures and measurements all the time. It is only a window for this long period of time. What can they do to even bother saying sorry when they do not mean it and they just keep on messing with our minds. Wasting our time and money to make the calls. What kind of humans are sitting in these high places? No proper system. Too many contractors involved which is the main damaging factor of no sort of organisation skills to be at such jobs. As I said still listening to all their stories. Still awaiting a new window to be installed from over three months. I asked them if they are still building Rome instead of a window?

STARLITH · 16 May 2024

★★★★★ 1/5

Trustpilot

Don’t buy a home from these people!!!

My daughter bought a new flat under a shared ownership scheme with Peabody. And wishes she hadn’t. Their service is non existent. They make it impossible to contact them. Initially she had no heating for months and now her hot water suddenly went off for the whole flat, she spoke to them about it over a week ago explained the situation and was told that it could take up to two weeks to get someone out to her. Having heard nothing at all since her call she called again, they have the most ridiculous phone system which takes an age to navigate then she waited for an hour to speak to someone, after an hour she just got cut off. It is madness. I don’t think they can spell customer service let alone deliver any. The sad thing is there is nowhere else to go, there should be some sort of minimum standard that these companies should need to meet and a body that can punish them for failing to deliver. Perhaps the only way is to try and get a group of home owners together and take civil action against them. I’m sure their lack of service would soon improve if there were to be a real cost to not delivering the level of service that should be a minimum. But to anyone considering buying from them, my advice would be simple DONT!!

Steve · 15 May 2024

★★★★★ 5/5

Trustpilot

You got back in touch in a acceptable…

You got back in touch in a acceptable time, so that's why I gave you this rating

Keith · 9 May 2026