Peabody Trust London reviews

★★★★★ 1/5

Google

Just to add to the number of 1-star reviews it needs to be made very clear to anyone think of leasing, renting or dealing with Peabody in any way, that they currently don’t operate any sort of customer service - there is next to no way of getting through to them to deal with the very serious negligence of the properties they freehold. Ignore the automatic response to this I will inevitably get saying to contact them via a web form or a telephone number - after literally years of trying, they will simply ignore any issues you have. And keep increasing the service charges.

Ed · 24 August 2024

★★★★★ 1/5

Trustpilot

Dealing with Peabody has been the worst…

Dealing with Peabody has been the worst experience I've ever had with a company. They've caused a nine-week delay in providing a crucial homeownership management pack, jeopardizing the sale of my property. Despite my official complaint being past the deadline, I've received no response. Calling their contact line is pointless, no one has any answers, and the queue times are outrageous; today, I was number 16 in line. I can't believe how many people on here are sharing the exact same frustrations - shocking

Hannah · 22 August 2024

★★★★★ 1/5

Google

I have had an enquiry out for help with a transfer of equity. Over 3 months I have sent 6 email follow ups, called 7-10 times left multiple voicemails and had repeated promises someone will contact me. Nobody has even had a first look.

Charles · 10 November 2025

★★★★★ 1/5

Trustpilot

So it’s the same complaint as people…

So it’s the same complaint as people have mentioned it takes them four months to send out a management pack. They are completely useless and they have no regard as to whether your sale falls through or not. Don’t bother to complain to them because you could be dying of mould in your flat and they still wouldn’t do anything. Never mind about send a management pack, to you to complete a sale. Yes, we lost our sale because they didn’t send the pack for four months but do they care?NOThere is no point in contacting me here with an automated answer when you simply won’t do anything

Satina · 12 August 2024

★★★★★ 1/5

Trustpilot

Disgusting Company

We are in the process of selling our shared ownership Peabody flat and are completely beside ourselves trying to contact anyone regarding the management pack we have paid for over 2 months ago but never received. They won't pick up the phone. We have issued a complaint which we now have to wait a further 10 working days for and will now probably lose out on completing on our purchase or lose our buyers because of this nightmare. A disgusting company that should be fined for its lack of ability to do just about anything. Do not go near these guys.

Katie · 6 August 2024

★★★★★ 1/5

Trustpilot

So awful our estate agent is refusing to sell another Peabody property

Avoid buying a Peabody property at all costs.We are in the process of selling our flat, and Peabody has failed to respond to any questions asked by the buyers for 4 months. We've called, emailed and gone into their office and even now are only getting a trickle of information out of them, which is too late as our buyers are pulling out due to lack of progress.Our estate agent is selling 3 other properties on the estate, and all are significantly delayed due to Peabody's lack of responses. The estate agent is now refusing to sell any Peabody properties in future because the company is such a shambles.

Harriet · 5 August 2024

★★★★★ 1/5

Trustpilot

Housing Officers Jobs must be to oversee all matters including fraud.

Again as usual they do not resolve matters permanently. We are so vexed with these problems of anti-social behaviour from non tenants staying in a property when the main tenant is not available. As we say the pattern is that he will appear and disappear.

STARLITH · 20 October 2025

★★★★★ 5/5

Trustpilot

I made a request for information and it…

I made a request for information and it was supplied the next day. I was really impressed with the fast service.

Customer: · 12 May 2026

★★★★★ 1/5

Trustpilot

Worst company ever

Worst company ever. Fired all their staff and now impossible to get hold of everyone. The service charges are shockingly high and being charged for things we don't have/are given. Terrible terrible terrible. Hope they go bust. I have tried to email/ complain / Offer suggestions multiple times and am threatened with bailiffs (They never sent me service charge details until I was living here for 6 moths and HAD ASKED MULTIPLE TIMES FOR THEM. When they finally sent me details they gave me 3 days to pay or have bailiffs turn up) Threatened to charge me next time I contact them when I asked for proof of the charges they were forcing on our estate.All the staff are taught to just pass the buck every time you call/email so nothing ever gets down and in the hope that you get bored of complaining. IF YOU ARE MAKING A COMPLAINT, PLEASE STICK WITH IT. MAKE THEM LISTEN. THEY CAN'T REFUSE US, THEY PROVIDE US WITH A SERVICE AND IF THEY DON'T WE WILL KEEP COMPLAINIG. Long story short. Will over charge and threaten you, will not listen to you and I'm still waiting for a reply from them over 14 months regarding my flooring. I have never known a company care so little and be the ONLY NON-PROFIT THAT PAYS THEIR SHAREHOLDERS.

Charlotte · 30 July 2024

★★★★★ 1/5

Trustpilot

Worse decision I ever made

Iv called peabody regarding a tenant in the block where I live subletting his flat to a group of young adults who are also very much a nuisance they bang on the walls slam the doors deliberately..despite over 20 calls to the number thet has been mentioned in every other reply. and complaints useing peabodys complaints form sent on the 26 of January up to this date no response iv called peabody numerous time as previously mentioned and when I call I'm told il get a call back from my neighbourhood manager Named adi. who has made the situation much worse by not doing any thing after me sending him proof the lodgers were still living in the flat he ignored me completely wich is very worrying LIVING IN PEABODY PROPERTY HAS BEEN A VERY STRESSFUL EXPERIENCE AND I WONDER HOW SOME OF THERE STAFF HAVE JOBS.. SEEMS TO BE A LAZY CULTURE AT PEABODY the lodgers are still here disturbing all of the residents I personally have started having health issues related to stress and it don't look like peabody have any plans to do anything even tho it states in the contract u can not have long term Loders in your flat on a short hold tenancy

Edwards · 29 July 2024

★★★★★ 1/5

Trustpilot

unethical and dishonest cowboys

Please do not accept any Peabody properties as the price of living in such a placewould severely impact your mental health and social standing. Peabody have formed a Tenants Association (TA) with a constitution which stops themembers from being independent. The constitution is a scam to con the tenants intobelieving that they have a voice.  It is only a controlled opposition to deceive andrepress the tenants. By selecting a few bribed self-serving members of the TA,these immoral people receive the goodwill of Peabody’s management and in return,sign off all the relevant grants and approvals for Peabody satisfaction papers. Donot be fooled by these biased people.There are two issues:(a)   people who need the highest level of mental and social support are being sent toSocial Housing without adequate support.  Peabody cannot or are unwilling to dealwith the repercussions as a result of unsocial behaviour caused due to lack ofsupport from police, local government and social services;(b)  using shoddy and substandard repairs and materials which has enabledPeabody to buy more and more properties at the expense of the poor sufferingtenants. People are having to live with constant leaks, noise and drugs.The central government is fully aware of the situation, but has opted to ignore theplight of the tenants.  By allowing other unentitled people to access social housing,this deprives locals of much needed homes and it is a false economy.It is time to end Peabody's reign of horror. We need to form a new and independentbody to serve the interests of the tenants instead of appeasing money grabbing anduncaring social landlords. As well as making the central government aware of thetrue nature of the travesties behind Social Housing. Social Housing should be builtbig enough to house people and not to be the size of a cage. Many of theirproperties are classified falsely as one bedroom so they can charge theestate higher rent where they are actually the size of a bedsit. This new organisationwould investigate all these wrong-doings and improve the situation.

Yasmin · 27 July 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY A PROPERTY MANAGED BY…

DO NOT BUY A PROPERTY MANAGED BY PEABODY! Have been trying to purchase a property managed by them. A TOTAL NIGTMARE. No one is responsible. Pulled out of the purchase as I did not want my property jeopardized by this lot. THEY DEFINETLY NEED TO BE REPORTED TO A REGULATOR AS THEY ARE OPERATING AS A SCAM. THE MOST DISRESPECTFUL THING ON TOP OF THIS NIGTMARE OF A COMPANY IS THE "COPY PASTE" REPLIES.

Spyros · 31 October 2024

★★★★★ 5/5

Trustpilot

Peabody responded back quite quickly…

Peabody responded back quite quickly and guven a case ref that they would help look into anti social behaviour. Very appreciated

Shelle · 10 May 2026

★★★★★ 1/5

Trustpilot

You have to see it to believe it!Peabody housing association is going…

Peabody housing association is going from bad to worse. I was swiping the road on the Vicinity today when I saw a Peabody employee cutting the grass on field. The employee spent about 3 hours in the field cutting the grass he cut just half of the grass on the field and then left. The employee should have cut the whole grass on the field and alongside the road.It’s very clear to me these housing association tenants should be reimbursed service charges money. Peabody is doing very little for the amount of money they charge. It feels like Peabody is stilling the money from their tenants. I find it very frustrating and immoral.

Flower · 23 July 2024

★★★★★ 1/5

Trustpilot

Fundamentally a horrible company to be…

Fundamentally a horrible company to be involved with. For a working family you are making life a complete nightmare by trying to enforce a one car per household permit system. We are left with no options and may have to sell. Can’t get hold of anyone to speak to about this, the door to the flat constantly broken and if hot the system won’t open. Told this Happened in previous years, good luck to the last person home that night that can’t get in. Very happy to take the money and then screw over residents who are trying to make a living. Might have to give up the business and go completely social housing as they seem to look after social housing and use shared ownership leaseholders to fund it. Complete joke and I will be seeking independent regulator or legal advice.

--- · 19 July 2024

★★★★★ 1/5

Trustpilot

Peabody is the worst housing…

Peabody is the worst housing association I have ever encountered. They have been ignoring me regarding damp, since February 2024 they have responded 3 times dispute a complaint being made and a large amount of chasing emails.Whilst this is all ongoing they have put my rent up by 7% but wont even complete repairs or respond to e-mails.They tell you to call up and no one helps, and you e-mail and get ignored. Avoid.

Molly · 22 October 2024

★★★★★ 1/5

Trustpilot

Worse Company Ever!

Worse Company Ever!I'd be embarrassed to work for this company.Overcharging us for the Service Charges. Impossible to get hold of anyone.Passed to multiple colleagues so you never get a response.Happy to threaten their tenants.Don't do jobs that they are required to do around the buildings.Only has contractors so far away from our building that we are given sky high charges just for 'consultations'. I'd give them zero stars if possible and hopefully I get a response from Peabody soon.

Lotts · 30 July 2024

★★★★★ 1/5

Trustpilot

Another year

Another year, another rent increase more money peabody is taking and refusing to keep their properties up to a reasonable standard very quick to take the money ignore the tenants they are still taking money from the government to make their properties acceptably warm but not using it for purpose they have their own site for complaints, but that is only there so that nobody else for them can see it they should not be allowed to own properties, they should surrender them to the councils so that they can be managed correctly

Colin · 4 July 2024

★★★★★ 1/5

Trustpilot

I gave good review recently as been…

I gave good review recently as been told they put warning on door when they spraying roundup around the block.

Ninolina · 8 May 2026

★★★★★ 1/5

Trustpilot

Peabody, you one big headache and useless!

We just merged with Peabody and what an awful housing association this proving to be, you dont even deserve a one star. I have been waiting for over 6 months for someone to call me back regarding the RTA/RTB of the house I live in. I just don't understand, how can there be no straff nor management that can spare a mere 5mins of their time to do a call back to a frustrated tenant. I have already opened up 3 complains online, countless phone calls to the customer service team and numerous emails sent to them, still no call back! Shocking, shocking! Peabody, you one big headache, you are useless and need to be shut down and let someone take over.

Linda · 2 July 2024

★★★★★ 1/5

Trustpilot

I contacted Peabody to escalate a stage…

I contacted Peabody to escalate a stage 1 complaint over 3 weeks ago via email, (could be longer) in regards to repair delays and the huge inconvenience that had arisen because of it.On the 6th June, one of their customer advisor's finally responed to my 2nd attempt at getting my formal complaint request acknowledged and logged (via their online complaints form page). In their correspondence they had asked me if I still wanted to go ahead with opening a formal complaint, and if I was they would be happy to initiate that for me. I confirmed I did (and gave reasons why).I also was offered compensation which I was told would be worked out. I have heard nothing since. Up to this day I've still not been assigned a complaints handler or given a complaints reference number, nor had I recieved any further explanation for a delay in responce.*Update*No choice but to go Housing ombudsman once again too much failures to ignore now by Peabody. They actively blocked my attempts to get my complaint acknowledged. I'm also getting legal advice on Peabody trust contractual obligations and duties (which they have in writing) which they consistently keeping breaking and not sticking to. If media has to be involved then so be it..enough is enough.

Kade · 27 June 2024

★★★★★ 1/5

Trustpilot

Possibly the worst freeholder in the UK

Possibly the worst freeholder / housing association in all of the UK. Unable to provide management pack when requested (now over 2 months), they don't even get back to you within expected timeframe after complaining and my house sale is now at risk of falling through due to their unbelievable incompetence. Not to mention the extortionate services charges that keep increasing for no reason. Tread at your own risk

Edouard · 18 December 2024

★★★★★ 4/5

Trustpilot

Lights

The contracter came within the time specified. I received a text he was on his way. Which I found was excellent. Fixed both lights very quickly on first visit. Having dealt with Axis in the past I would have given 0 stars, I did not expect much. I give this recent experience 4 out of 5.

Mrs · 7 October 2022

★★★★★ 1/5

Trustpilot

Do not buy any property with Peabody

When we were sold the apartment it was mentioned it will be private rents on first 2 floors. After we moved in we found out it is not private. Unfortunately some of these tenants have caused major issues in the building: drugs, armed police attending the building, loud music, kids out of control, damage to the building, etc.The building management didn't solve any of these issues and in general communication with them is very bad. We had 3 managers in past 3 years and for last 6 months we have none.CAS-1219902-T5V6D3

Farid · 21 June 2024