Peabody Resale reviews in London

★★★★★ 5/5

Trustpilot

Outstanding service!

What a great experience I have had with Tracey. Throughout my home-renting process Tracey was absolutely incredible. It was a very stressful time and Tracey couldn’t be more helpful. Any worries I had, all I had to do was call her and the problem was no longer a problem. She kept me extremely well informed about every development. I received genuine care and support. I have my dream home!Thanks so much Tracey!Beata

Beata · 5 December 2024

★★★★★ 5/5

Trustpilot

Thank you Deken and Sarah

Thank you Deken and Sarah! We had such a positive experience buying our Shared Ownership new build home with your support and guidance. You helped us to get a viewing even when they were fully booked, then when we weren't allocated at first, you kept us in the loop, offered us that personal touch when it mattered most and in the end, when we were allocated and went ahead with the purchase, it was a shared moment of celebration.

Greg · 9 July 2024

★★★★★ 5/5

Trustpilot

Joshua Taylor has been absolutely…

Joshua Taylor has been absolutely fantastic throughout my apartment search at one of the Peabody's Shared Ownership developments. He was responsive, professional, and incredibly patient in answering all my questions. He took the time to guide me through the options.

Nikolay · 8 November 2025

★★★★★ 5/5

Trustpilot

Amazing friendly experience

Both Ifrah and Deken have truly been amazing through this experience. It was my first time buying my own home and they were both incredibly supportive and explained things to me in as much detail as was needed. They were always available for a call or an email and were very prompt throughout. I couldn’t have wished for a better experience thank you

Jade · 29 May 2026

★★★★★ 5/5

Trustpilot

I had such a positive experience…

I had such a positive experience purchasing my flat and a huge part of that is thanks to Emerson and Rosie.

Zairah · 8 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Alison & Amber were brilliant in our buying process as we were both very inexperienced, so they took the time to support and clarify any details when we emailed or rang. Made the overall initial buying experience such a smooth process.

Rachel · 7 October 2025

★★★★★ 5/5

Trustpilot

Amazing service from start to end

I would just like to thank Kirstie and Joseph for their brilliant service as work throughout our whole sales process. They were very informative and quick to response with any concerns, queries or even system issues we had. I couldn’t recommend them enough. They are both very friendly and approachable which has always made us feel comfortable to reach out to them. Our completion was done just before the Easter holidays, and Joseph even went the extra mile by coming in on his day off to hand over to us to accommodate to our availability. That just shows their dedication and sincere-ship to their clients. After we moved in, we still had some queries/ issues, even thought it’s not their department to deal with it, they have still responded and guided us in the right direction and tried to take it upon them facilitate us with settling in.Thank you both once again😁

Yufraan · 10 April 2024

★★★★★ 5/5

Trustpilot

Reserved our plot early counted down the days!

Reserved our plot early, we had options and advice on what was included with each plot, such as kitchen colours garden facings and what other plots surrounding would be. The process of buying a house was quite stressful but thanks to Kirstie the process was clear and easy to follow.She supported the process with our solicitors and also Peabody’s.Could not fault the customer service we received.We have now moved in and the house is even better than the show home! Which we were able to visit as many times as we wanted to get ideas on the decor, measurements for blinds and just wonder around until we got our own! Would highly recommend purchasing with the team! Thank you for everything!

Kelly · 9 April 2024

★★★★★ 5/5

Trustpilot

Thank you Peabody, especially Deken and Sarah

Deken and Sarah made this whole experience positive for us. At first, Deken made sure we got a viewing slot as even though it was fully booked, one of the viewings cancelled and Deken let us know on short notice. Then we thought we hadn't been allocated our Shared Ownership property, but Sarah kept us in the loop and Deken kept us in mind and helped us through that initial disappointment. In the end the other buyers dropped out, we were allocated and ended up purchasing our flat which has quickly become our new home. We can't thank Deken and Sarah enough and we are so happy in our new home!

G · 22 March 2024

★★★★★ 5/5

Trustpilot

From a perspective of a new buyer

From a perspective of a new buyer, Peabody were very efficient and supportive, though of course I understand it is in their interest to be. Nevertheless, both Deken and Sarah were responsive, went out of their way to make the process go smoothly and so far, we are very satisfied with the build quality and the immediate after-sale service. All repairs and minor defects are being attended to quickly and comprehensively. That said, there are some issues with common areas (bins) that are shaping to be problematic, so I hope my five star review will be merited in the future too.

Igor · 21 March 2024

★★★★★ 5/5

Trustpilot

Exellent response by staff especially …

Exellent response by staff especially Abigail Profitt at Dagenham Green , London.

Lawrence,magambo · 19 May 2026

★★★★★ 5/5

Trustpilot

Josh has been super friendly and…

Josh has been super friendly and helpful from the staff and replies to emails quickly. He was very patient with me and explained the process of buying and expected timeframes. Very professional. Thank you Josh.

Vanessa · 8 November 2025

★★★★★ 1/5

Trustpilot

A Housing Of Low Standards and High talking.

We are so vexed with no solution to our ongoing noise related problems coming from the Non tenants. The tenants on either side who are neighbours and cause the houses are so closely knitted and we are sandwiched between are doing so but each time we report this matter, all they say is that we should contact the noise team etc but our point is because these tenants are subletting to people who do not know the laws and have no idea of how their behaviour is causing a huge impact on my special need son who is autistic and this explains why we are so affected badly by such illiterate people. The main tenant is leaving them to do whatever they want and he is somewhere else but only appears and disappears. If he was here, we do not have such nuisance and we cannot understand, how one person with a two bedroom property is not staying there and they even say they are visitors who so many and overcrowding a two bedroom property. They are staying the night and doing such things. I never heard of all the visitors, each and everyone of them having keys to the property. So is this all seeming right for Officers to be saying and believing all their stories? As we have evidence to prove. What about them the visitors also paying rents like us? Instead, they do not work but get the Housing Benefit through their tenant who is letting it out to these gang of women who have no idea about the laws of the Housing and the Country laws. Yet the working people like in our property pay huge rents and do not get justice for their honesty and hard work to pay our rent and Council tax. The Officers just find some kind of excuses and sort of give us some misleading information just to shut us up. Why is that they are trained and then given jobs for what purpose? Do they really have that ability to handle such jobs in a proper and upright manner and seriously understand what the job calls for? We are talking about subletting. In the nights, it is like a pay and stay kind. I have evidence of proof of so many different visitors with keys and access to the property without the old man of the tenant being there. We are not illiterate to understand the meaning of visitors. As our question would be as to who are they visiting? When there is no named tenant/person that they are supposed to be Visiting.Also my point is that in the first place if the old man did not like staying here, is that the Officers should call and talk to him like they said they would call and talk to him and ask him to state why he does not stay most of the time at his place? He will deny it, but which is true. If he does not like staying here, he should be given the preference of where he prefers staying like now. So you could call and offer him and move him on. As you state, you cannot vacate him, but you have a right to do something to stop them from breaking the laws. It looks like as a tenant, he has no idea of what is going on at his property and clearly we can see as that we have noticed someone he regards as his daughter has taken over full control of his property because she is all the time there. Opening the door to the people like parcels, mails and other stuff like food delivery etc. It is only her. He is never seen. We surely can find out what goes on in the late nights etc.

STARLITH · 4 March 2024

★★★★★ 5/5

Trustpilot

Excellent Support at Peabody Chelsea Botanica

Joshua was great, very helpful and professional. He took the time to explain everything clearly and provided all the information we needed. His friendly and patient approach made the whole experience easy and enjoyable.

Didem · 29 October 2025

★★★★★ 5/5

Trustpilot

First time buyer experience with Peabody

I cannot fault the service I have received from Peabody, as a first time buyer they have made this process extremely smooth.I cannot thank Kirstie enough for her amazing communication and hard work on chasing the relevant people. I have just exchanged on my first home and I feel like I wouldn’t have reached this stage so quickly if it hadn’t been for Kirstie’s help and hard work! Highly recommend to any of my other first time buyer friends or family members to go via Peabody in future. Amazing communication, no question too silly to ask, made me feel completely at ease, thank you Kirstie for being amazing!

Hayley · 8 February 2024

★★★★★ 1/5

Trustpilot

Terrible Freeholder - stay away!!

I have an (unfortunate) experience having Peabody as my freeholder. I would never do it again and would advise people to stay away from them. Below are a couple of examples over the past few years:1. The lift is broken at least a total of 2-3 month a year, weeks at a time. So if you live on the 6th floor and have a baby and a stroller, or just break a leg, you would literally need to look for other accommodation. They will NOT treat it with any urgency. 2. There has been no hot water for for over a week over Christmas and New year, despite numerous complaints from all residents in the building and multiple calls, nothing was done about it. 3. HUGE security concerns over the past three years as Peabody keeps dismissing concerns and complaints about ill functioning and very often broken front door and the door the bike storage. We have teenagers looting the building and stealing Amazon packages, and over the past three years at least 7 bikes have been stolen. Peabody would not even cooperate to hand over a cctv footage to the police, so that the case about stolen bike can be opened.So yeah, bottom line, do yourself a favour and please stay away from them. They are a terrible terrible freeholder, who genuinely does not care about the residents nor the upkeep of their properties.

Alex · 7 February 2024

★★★★★ 5/5

Trustpilot

Shoks was amazing and very helpful-able…

Shoks was amazing and very helpful-able to answer all my questions and I was able to learn more about the SO buying process

Jacee · 6 February 2026

★★★★★ 5/5

Trustpilot

Thank you Tamika

Thank you Tamika. Excellent service! Very professional, attentive, and easy to work with. They listened to what I wanted, guided me through every step, and made the whole process stress-free

Alberto · 27 November 2025

★★★★★ 5/5

Trustpilot

Looking for a house in London

Looking for a house in London is very stressful and can be an emotional time and Shoks left me feeling reassured and like I have taken a positive step in the right direction.

Joanne · 16 October 2025

★★★★★ 5/5

Trustpilot

St Olave's

We would like to thank Richard who has been so very kind, attentive and extremely helpful. Our circumstances have not allowed us to progress further than reservation, but throughout that process he could not be more supportive.

Andrea · 3 September 2025

★★★★★ 5/5

Trustpilot

I've teamed up with Emerson Souza twice…

I've teamed up with Emerson Souza twice in the same scheme, and I couldn't be happier with his work. Emerson's professionalism and client-focused approach really stood out. He went the extra mile to make those sales happen, keeping communication on point and ensuring we met all our deadlines.Emerson is not just a reliable pro but also a friendly face in the process. I'd jump at the chance to work with him again and wouldn't hesitate to recommend him to friends hunting for a property. His knowledge and knack for putting clients first make him a real gem. Big thanks, Emerson!

Lioubov · 17 November 2023

★★★★★ 5/5

Trustpilot

Oscar at Peabody (Lombard Square…

Oscar at Peabody (Lombard Square Plumstead) was very good and thorough. Took extra time to show me around at different buildings to make sure that I get to see several options before I make my decision. He didn't mind that we had gone over the time in our meeting.

Raymund · 30 June 2026

★★★★★ 5/5

Trustpilot

Great service

Particular shout out to Rosie and Darran who were professional and very helpful for the whole process.

Richard · 25 February 2026

★★★★★ 3/5

Trustpilot

New Mansion Square - Marie great, Tracey bad

Recently purchased a flat at New Mansion Square and Marie was very polite, helpful and attentive whenever we had any questions. Naturally when you are part of a chain, moving homes is not always smooth. Tracey on the other hand was quite rude and was not nice to deal with at all. She was only interested in getting the information she needed out of us and never responded when we had questions for her. She was the only thing that soured our experience with Peabody.

Ts · 21 October 2023